2014 LINCOLN MKZ HYBRID service

GENERAL INFORMATION
WARNING
Have the battery pack serviced only
by an authorized electric vehicle
technician. Improper handling can result
in personal injury or death. Note:
The high-voltage battery does not
require regular service maintenance.
Your vehicle consists of various
high-voltage components and wiring. All
of the high-voltage power flows through
specific wiring assemblies labeled as such
or covered with a solid orange convolute,
or orange striped tape, or both. Do not
come in contact with these components.
The high-voltage battery system is a
high-voltage, lithium-ion battery system.
The pack is located in the rear cargo area.
The high-voltage battery system uses an
air-cooled system to regulate the
high-voltage battery temperature and help
maximize high-voltage battery life. Note:
The high-voltage battery is
equipped with air vents in the package
tray that help to regulate its temperature.
It is important to keep these openings free
of obstructions. Do not block the flow of
cabin air to this area.
HIGH-VOLTAGE SERVICE
DISCONNECT
The high-voltage service disconnect turns
off power from the high-voltage battery.
Note: There is a disconnect circuit in your
vehicle. Disconnecting the circuit will
automatically disable the high-voltage
battery.
To disable the battery and stop all
high-voltage electric activity in the vehicle
you can access the high-voltage
disconnect circuit. To do this, you must
unplug the circuit from the circuit port
connected to the battery.
The service disconnect is equipped with
an outer lever. This is to aid in properly
seating the service disconnect lever.
Remove this to disconnect the
high-voltage service disconnect.
The high-voltage service disconnect is
located behind the rear fold down seats.
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Disabling the High-Voltage Battery
1. Fold down the rear seats.
2. Locate the access door and remove
the plastic cover. 3.
If equipped, remove the outer lever on
the service disconnect. Pull the end of
the lift tab toward the front of the
vehicle. 4. Slide the handle on the service
disconnect outboard to the right. 5.
Pull the handle toward you and remove
the circuit from the vehicle to disable
the high-voltage battery.
6. Reverse this procedure to reinstall the
high-voltage service disconnect and
the outer lever to the service
disconnect.
Reactivating the High-Voltage Battery
Note: If you have manually disconnected
your high-voltage shut off circuit, you will
need to reconnect the circuit before you
can reactivate it. The vehicle will detect if
the electrical system is safe and reactivate
automatically.
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PRINCIPLE OF OPERATION
The traction control system helps avoid
drive wheel spin and loss of traction.
If your vehicle begins to slide, the system
applies the brakes to individual wheels
and, when needed, reduces engine power
at the same time. If the wheels spin when
accelerating on slippery or loose surfaces,
the system reduces engine power in order
to increase traction.
USING TRACTION CONTROL
In certain situations for example, stuck in
snow or mud, turning the traction control
off may be beneficial as this allows the
wheels to spin with full engine power.
Depending on the type of system you have
on your vehicle, you can either turn the
system off using the information display
or by pressing the button.
Switching the System Off Using the
Information Display Controls (If Equipped)
Your vehicle comes with this feature
already enabled. If required, you can
switch this feature off using the information
display controls. See Principle of
Operation (page 179).
Switching the System Off Using a
Switch
(If Equipped)
The button is located in the instrument
panel.
Press the button. You will see a message
in conjunction with an illuminated icon in
the display. Press the button again to
return the system to normal mode. When you switch the traction control
system off, stability control remains fully
active.
System Indicator Lights and
Messages
WARNING
If a failure has been detected within
the AdvanceTrac system, the
stability control light will illuminate steadily.
Verify that the AdvanceTrac system was
not manually disabled through the
information display. If the stability control
light still illuminates steadily, have the
system serviced by an authorized dealer
immediately. Operating your vehicle with
AdvanceTrac disabled could lead to an
increased risk of loss of vehicle control,
vehicle rollover, personal injury and death. The stability control light
temporarily illuminates on
engine start-up and flashes
when a driving condition activates the
stability system. The stability control off light
temporarily illuminates on
engine start-up and stays on
when you turn the traction control system
off.
When you turn the traction control system
off or on, a message appears in the
information display showing system status.
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When you think the vehicle has enough
space in front and behind it, or you hear a
solid tone from the parking aid
(accompanied by a touch screen display
message and a chime), bring the vehicle
to a complete stop.
When automatic steering is finished, the
touch screen displays a message and a
chime sounds, indicating that the active
park assist process is done. The driver is
responsible for checking the parking job
and making any necessary corrections
before putting the transmission in P (Park).
Deactivating the Park Assist Feature
The system can be deactivated manually
by:
•
pressing the active park assist button
• grabbing the steering wheel •
driving above approximately 50 mph
(80 km/h) for 30 seconds during an
active park search
• driving above 6 mph (10 km/h) during
automatic steering
• turning off the traction control system.
Certain vehicle conditions can also
deactivate the system, such as:
• Traction control has activated on a
slippery or loose surface.
• There is an anti-lock brake system
activation or failure.
• Something touches the steering wheel.
If a problem occurs with the system, a
warning message is displayed, followed
by a chime. Occasional system messages
may occur in normal operation. For
recurring or frequent system faults, contact
an authorized dealer to have your vehicle
serviced.
Troubleshooting the System The system does not look for a space
The traction control system may be off
The transmission is in R (Reverse); the vehicle must be moving forward to detect a
parking space
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Note:
The CTA system always switches
on whenever the ignition is switched on.
However, the BLIS system will remember
the last selected on or off setting.
One or both systems cannot be switched
off when MyKey is used. See General
Information (page 313).
One or both systems can also be switched
off permanently at your authorized dealer.
Once switched off, switching it back on
must also be done at your authorized
dealer.
STEERING
Electric Power Steering WARNINGS
The electric power steering system
has diagnostic checks that
continuously monitor the system to ensure
proper operation. When a system error is
detected a steering message will appear
in the information display. The electric power steering system
has diagnostic checks that
continuously monitor the system to ensure
proper operation of the electronic system.
When an electronic error is detected, a
message will be displayed in the
information display. If this happens, stop
the vehicle in a safe place, and turn off the
engine. After at least 10 seconds, reset the
system by restarting the engine, and watch
the information display for a steering
message. If a steering message returns,
or returns while driving, take the vehicle
to your dealer to have it checked. WARNINGS
Obtain immediate service if a system
error is detected. You may not notice
any difference in the feel of your steering,
but a serious condition may exist. Failure
to do so may result in loss of steering
control. Your vehicle is equipped with an electric
power-assisted steering system. There is
no fluid reservoir to check or fill.
If your vehicle loses electrical power while
you are driving (or if the ignition is turned
off ), you can steer the vehicle manually,
but it takes more effort. Extreme
continuous steering may increase the
effort it takes for you to steer. This occurs
to prevent internal overheating and
permanent damage to your steering
system. If this should occur, you will
neither lose the ability to steer the vehicle
manually nor will it cause permanent
damage. Typical steering and driving
maneuvers will allow the system to cool
and steering assist will return to normal.
Steering Tips
If the steering wanders or pulls, check for:
•
an improperly inflated tire
• uneven tire wear
• loose or worn suspension components
• loose or worn steering components
• improper vehicle alignment
A high crown in the road or high
crosswinds may also make the steering
seem to wander or pull.
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MKZ (CC9) Driving Aids

TOWING A TRAILER
WARNING
Never tow a trailer with an MKZ
Hybrid. This powertrain is not
designed to tow. TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,
contact a professional towing service or,
if you are a member of a roadside
assistance program, your roadside
assistance service provider. We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Ford
Motor Company has not approved a
slingbelt towing procedure. Vehicle
damage may occur if towed incorrectly, or
by any other means.
Ford Motor Company produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures for your vehicle.
The front wheels (drive wheels) must be
on a tow dolly when towing your vehicle
from the rear using wheel lift equipment.
This prevents damage to the transmission.
We recommend placing the rear wheels
on a tow dolly when towing your vehicle
from the front using wheel lift equipment.
This prevents damage to the rear fascia.
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ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
To fully assist, if you have a vehicle
concern, Ford Motor Company offers a
complimentary Roadside Assistance
program. This program is separate from
the New Vehicle Limited Warranty.
The service is available:
•
24 hours a day, seven days a week.
• Throughout the life of the vehicle for
original owners.
• For six years or 70,000.0 mi
(112,654.08 km) (whichever comes first)
within the extended powertrain
warranty coverage period for
subsequent owners.
Roadside assistance will cover:
• A flat tire change with a good spare
(except vehicles supplied with a tire
mobility kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up
to
2.00 gal (7.57 L) of gasoline or
5.00 gal (18.93 L) of diesel fuel to a
disabled vehicle. Roadside Assistance
limits fuel delivery service to two
no-charge occurrences within a
12-month period. •
Winch out — available within
100.0 ft
(30.48 m) of a paved or county
maintained road, no recoveries.
• Towing — Lincoln eligible vehicles to
the client's selling or preferred dealer
within
100.0 mi (161 km) of the
disablement location or to the nearest
Lincoln dealer. If a client requests a
tow to a selling or preferred dealer that
is more than 100.0 mi (161 km) from the
disablement location, the client shall
be responsible for any mileage costs
in excess of
100.0 mi (161 km).
Roadside Assistance will include up to
$200 coverage for a towed trailer if the
disabled eligible vehicle requires service
at the nearest authorized dealer. If the
towing vehicle is operational but the trailer
is not, then the trailer does not qualify for
any roadside services.
Vehicles Sold In the United States :
Using Roadside Assistance
United States Lincoln vehicle clients who
need Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100.0 mi (161 km). To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Ford Motor
Company will ask clients to submit their
original receipts.
Vehicles Sold In Canada : Getting
Roadside Assistance
Canadian clients who need roadside
assistance, call 1-800-665-2006.
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MKZ (CC9) Roadside Emergencies

Vehicles Sold In Canada : Using
Roadside Assistance
Canadian Roadside coverage and benefits
may differ from the United States
coverage. Please refer to your warranty
information or visit our website at
www.ford.ca for information on Canadian
services and benefits.
Canadian customers who need to obtain
roadside information, call 1-800-665-2006
or visit our website at
www.ford.ca.
HAZARD WARNING FLASHERS
Note: If used when the vehicle is not
running, the battery will lose charge. There
may be insufficient power to restart your
vehicle. The hazard warning button is
located on the instrument panel.
Use it when your vehicle is
creating a safety hazard for other
motorists.
• Press the button to turn on the hazard
warning function, and the front and
rear direction indicators will flash.
• Press the button again to turn them off.
FUEL SHUTOFF WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious injury.
Ford Motor Company recommends that
the fuel system be inspected by an
authorized dealer after any collision. In the event of a moderate to severe
collision, this vehicle is equipped with a
fuel pump shut-off feature that stops the
flow of fuel to the engine. Not every impact
will cause a shut-off.
Should your vehicle shut off after a
collision, you may restart your vehicle by
doing the following:
1. Turn the ignition off.
2. Turn the ignition to crank.
3. Turn the ignition off.
4.
Turn the ignition on again to re-enable
the fuel pump.
For vehicles equipped with a push button
start system:
1. Press the START/STOP button to turn
the ignition off.
2. Press the brake pedal and press the START/STOP
button (crank attempt).
3. Remove your foot from the brake pedal
and press the
START/STOP button
(ignition off ).
4. Press the
START/STOP button again
to re-enable the fuel system.
JUMP-STARTING THE VEHICLE WARNINGS
The gases around the battery can
explode if exposed to flames, sparks,
or lit cigarettes. An explosion could result
in injury or vehicle damage. Batteries contain sulfuric acid which
can burn skin, eyes and clothing, if
contacted. 226
MKZ (CC9) Roadside Emergencies