2014 LINCOLN MKZ HYBRID service

Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Extensive idling or low-speed driving for long distances, as in heavy co\
mmercial use (such
as delivery, taxi, patrol car or livery)
Change engine oil and filter every 12 months or 10000
miles (16000 km). The oil monitoring system displays a
message in the information display. Perform services listed
in the Normal Scheduled Maintenance chart.
As required
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Replace spark plugs.
Every 60000 miles (96000
km) Operating in dusty or sandy conditions (such as unpaved or dusty roads)\
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5000 miles (8000 km)
416
MKZ (CC9) Scheduled Maintenance

Operating in dusty or sandy conditions (such as unpaved or dusty roads)\
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter.
Every 5000 miles (8000 km)
or six months
Perform multi-point inspection.
Exceptions
There are some exceptions to your Normal
Scheduled Maintenance:
California fuel filter replacement: If you
register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service. Hot climate oil change intervals: Vehicles
operating in the Middle East, North Africa,
Sub-Saharan Africa or locations with
similar climates using an American
Petroleum Institute (API) Certified for
Gasoline Engines (Certification mark) oil
of SM or SN quality, the normal oil change
interval is 5000 miles (8000 kilometers).
If the available API SM or SN oils are not
available, then the oil change interval is
3000 miles (4800 kilometers).
Engine air filter and cabin air filter
replacement
: The life of the engine air
filter and cabin air filter is dependent on
exposure to dusty and dirty conditions.
Vehicles operated in these conditions
require frequent inspection and
replacement of the engine air filter and
cabin air filter.
NORMAL SCHEDULED MAINTENANCE Normal scheduled maintenance
1, 2
Change engine oil and filter. 3
Every 12 months or 10000
miles (16000 km). The oil
monitoring system displays
a message in the informa-
tion display. Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealer
for requirements.
417
MKZ (CC9) Scheduled Maintenance

Normal scheduled maintenance
1, 2
Inspect brake pads, shoes, rotors, drums, brake linings,
hoses and parking brake.
Inspect engine cooling system and motor/electronics
cooling system strength and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-
rod ends.
Inspect wheels and related components for abnormal
noise, wear, looseness or drag.
1 Do not exceed one year or 10000 miles (16000 kilometers) between service interv\
als.
2 Perform multi-point inspection (recommended).
3 Reset the oil monitoring system after engine oil and filter changes. See Engine Oil
Check
(page 254). Other maintenance items
*
Replace cabin air filter.
Every 20000 miles (32000
km)
Replace engine air filter.
Every 30000 miles (48000
km)
Change engine coolant and motor/electronics coolant. **
At 100000 miles (160000
km)
418
MKZ (CC9) Scheduled Maintenance

Brake Fluid Check...................................260
Brakes..........................................................174
General Information.......................................174
Breaking-In................................................223
Bulb Specification Chart........................265
C
Cabin Air Filter...........................................126
California Proposition 65............................11
Capacities and Specifications..............302
Technical Specifications..............................306
Car Wash See: Cleaning the Exterior..........................268
Center Console.........................................146
Changing a Bulb
......................................264
Lamp Assembly Condensation..................264
Replacing Bulbs.............................................265
Changing a Fuse......................................249 Fuses................................................................249
Changing the 12V Battery.....................260
Changing the Engine Air Filter.............267 ........................................................................\
....267
Changing the Wiper Blades..................262
Checking MyKey System Status.............55
Checking the Wiper Blades..................262
Child Restraint and Safety Belt Maintenance ..............................................
37
Child Safety...................................................14
General Information..........................................14
Child Safety Locks.....................................28 Left-Hand Side..................................................28
Right-Hand Side...............................................28
Child Seat Positioning
...............................26
Cleaning Leather Seats..........................272
Cleaning Products...................................268
Cleaning the Alloy Wheels....................272
Cleaning the Engine...............................269 Cleaning the Exterior..............................268
Cleaning Plastic Exterior Parts...................269
Exterior Chrome............................................269
Stripes or Graphics (if equipped)...............268
Underbody......................................................269
Cleaning the Instrument Panel and Instrument Cluster Lens........................271
Cleaning the Interior...............................270
Cleaning the Windows and Wiper Blades......................................................270
Clearing All MyKeys...................................54
Climate........................................................376 Climate Control Voice Commands............378
Climate Control
..........................................124
Collision, Damage or Fire Event..........229 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries...................229
Collision Warning System.......................210 PRINCIPLE OF OPERATION........................
210
Coolant Check See: Engine Coolant Check.......................
255
Crash Sensors and Airbag Indicator.....................................................46
Creating a MyKey
.......................................54
Programming/Changing Configurable
Settings..........................................................54
Cruise Control
.............................................72
Principle of Operation....................................191
Type 1..................................................................72
Type 2.................................................................72
Cruise control See: Using Cruise Control.............................191
Customer Assistance..............................232
D
Data Recording
..............................................9
Event Data Recording......................................10
Service Data Recording....................................9
Daytime Running Lamps...........................79
Direction Indicators
.....................................81
432
MKZ (CC9) Index

Exterior Mirrors............................................84
Auto-Dimming Feature...................................85
Blind Spot Monitor...........................................86
Fold-Away Exterior Mirrors............................85
Heated Exterior Mirrors..................................85
Integrated Blind Spot Mirrors.......................85
Memory Mirrors................................................85
Power Exterior Mirrors....................................84
Signal Indicator Mirrors..................................85
F
Fastening the Safety Belts.......................30 Rear Inflatable Safety Belt.............................33
Restraint of Pregnant Women........................31
Safety Belt Extension Assembly...................34
Safety Belt Locking Modes.............................
31
Flat Tire Inflation See: Temporary Mobility Kit........................276
Floor Mats
..................................................224
Fog Lamps - Front See: Front Fog Lamps....................................80
Ford Extended Service Plan (ESP)......409 SERVICE PLANS (CANADA ONLY)..............411
SERVICE PLANS (U.S. Only)........................409
Front Fog Lamps........................................80
Front Passenger Sensing System...........41
Fuel and Refueling...................................158
Fuel Consumption
....................................163
Calculating Fuel Economy...........................163
Filling the Tank................................................163
Fuel Filter
...................................................260
Fuel Quality................................................159 Choosing the Right Fuel...............................159
Octane Recommendations..........................159
Fuel Shutoff...............................................226
Fuses...........................................................239
Fuse Specification Chart........................239 Passenger Compartment Fuse Panel......246
Power Distribution Box................................239 G
Garage Door Opener
See: Universal Garage Door Opener........139
Gauges..........................................................89 Common Displays............................................90
Left Information Display.................................89
Right Information Display..............................90
General Information on Radio Frequencies..............................................48
Intelligent Access.............................................48
General Maintenance Information
........412
Multi-point Inspection....................................415
Owner Checks and Services.......................414
Protecting Your Investment..........................413
Why Maintain Your Vehicle?.........................412
Why Maintain Your Vehicle at Your
Dealership?..................................................412
Getting Assistance Outside the U.S. and Canada.....................................................235
Getting the Services You Need
............232
Away From Home..........................................232
Global Opening and Closing...................84 Closing the Windows......................................84
Opening the Windows....................................
84
H
Hazard Warning Flashers
......................226
Headlamp Exit Delay.................................78
Head Restraints.........................................129 Adjusting the Head Restraint......................130
Tilting Head Restraints ..................................131
Heated Seats
.............................................135
Rear Heated Seats.........................................136
Heated Steering Wheel.............................73
Heated Windows and Mirrors................126 Heated Exterior Mirror..................................126
Heated Rear Window....................................126
Heating See: Climate Control......................................124
434
MKZ (CC9) Index

HEV
See: Hybrid Electric Vehicle........................152
High Voltage Battery Cut-Off Switch........................................................169
High Voltage Battery................................167
General Information.......................................167
Hill Start Assist...........................................177 Using Hill Start Assist.....................................178
Hints on Controlling the Interior Climate......................................................125
Cooling the Interior Quickly.........................126
General Hints...................................................125
Heating the Interior Quickly........................126
Recommended Settings for Cooling ........126
Recommended Settings for Heating.........126
Side Window Defogging in Cold Weather........................................................126
Hints on Driving With Anti-Lock Brakes.......................................................175
Hood Lock See: Opening and Closing the Hood.......252
Hybrid Electric Vehicle............................152 ........................................................................\
.....152
I
In California (U.S. Only)
...........................233
Information Display Control.....................72 Cluster Display Control Features.................72
Information Displays..................................97 General Information.........................................97
Information................................................365 911 Assist..........................................................373
Alerts.................................................................372
Calendar...........................................................373
Sirius Travel Link............................................369
SYNC Services (If Equipped, United States
Only).............................................................366
Vehicle Health Report...................................375 Information Messages
.............................109
Active Park.......................................................109
Adaptive Cruise Control...............................
109
AdvanceTrac ™...................................................110
Airbag.................................................................110
Alarm..................................................................110
Automatic Engine Shutdown.........................
111
Battery and Charging System (12 volt)........111
Battery and Charging System (High Voltage)...........................................................111
Blind Spot Information and Cross Traffic Alert System.................................................112
Collision Warning System..............................112
Doors and Locks..............................................113
Driver Alert........................................................113
Fuel......................................................................113
Hill Start Assist..................................................114
Keys and Intelligent Access..........................114
Lane Keeping System.....................................115
Maintenance.....................................................116
MyKey.................................................................117
Park Aid..............................................................118
Park Brake.........................................................118
Power Steering.................................................119
Remote Start.....................................................119
Seats...................................................................119
Starting System ..............................................120
Tire Pressure Monitoring System
...............120
Traction Control...............................................121
Transmission.....................................................121
Installing Child Seats
..................................16
Child Seats..........................................................16
Using Lap and Shoulder Belts.......................16
Using Lower Anchors and Tethers for
CHildren (LATCH).........................................21
Using Tether Straps.........................................23
Instrument Cluster......................................89
Instrument Lighting Dimmer....................78
Interior Lamps
..............................................81
Front Interior Lamp..........................................82
Rear Interior Lamp...........................................82
435
MKZ (CC9) Index

W
Warning Lamps and Indicators................91
Adaptive Cruise Control.................................92
Anti-Lock Braking System..............................92
Battery................................................................92
Blind Spot Monitor...........................................92
Brake System....................................................92
Cruise Control...................................................92
Direction Indicator...........................................92
Door Ajar............................................................92
Electric Park Brake..........................................93
Engine Oil...........................................................93
Engine or Motor Coolant
Temperature.................................................93
Fasten Safety Belt............................................93
Front Airbag.......................................................93
Grade Assist......................................................93
Heads Up Display............................................93
High Beam.........................................................93
Hood Ajar...........................................................93
Lane Keeping Aid.............................................93
Low Fuel Level..................................................93
Low Tire Pressure Warning...........................94
Low Washer Fluid.............................................94
Parking Lamps..................................................94
Powertrain Fault...............................................94
Ready to Drive..................................................94
Service Engine Soon.......................................94
Stability Control................................................95
Stability Control Off.........................................95
Stop Safely.........................................................95
Trunk Ajar...........................................................95
Washer Fluid Check
................................260
Washers See: Cleaning the Exterior..........................268
See: Wipers and Washers..............................74
Waxing........................................................269
Wheels and Tires.....................................276 Technical Specifications...............................301
Windows and Mirrors................................83
Windshield Washers..................................75 Windshield Wipers......................................74
Intermittent Wipe..............................................74
Speed Dependent Wipers.............................
74
Wipers and Washers..................................74
441
MKZ (CC9) Index