2014 LINCOLN MKZ HYBRID service

Action
Message
Displays when the transmission shift lever is unlocked and free to select gears.
Transmission Indicate
Mode Lockup Off
Displays when an invalid gear has been selected.
Invalid Gear Selection
Displays to request the operator to apply the brake as neededby the transmission.
Press Brake Pedal
Displays when the brake pedal needs to be depressed toenable the transmission to shift from park.
Depress Brake to Shift
from Park
Displays when the neutral button N needs to be pressed
again to enter neutral hold. See Automatic Transmission
(page 170).
Press N again to Enter
Stay in Neutral Mode
Displays when neutral hold is active.
See Automatic Trans-
mission (page 170).
Stay in Neutral Mode
Engaged
Displays when neutral hold is active.
See General Information
(page 97).
Stay in Neutral Tow
Engaged See Manual to Disable
Displays when there is a system fault and the park brake
needs to be depressed before exiting the vehicle. See your authorized dealer.
SHIFT SYS FAULT
Confirm Park Brake
Apply Before Exiting the Vehicle
Displays when there is a system fault and the park brake
needs to be depressed before exiting the vehicle. See your authorized dealer.
SHIFT SYS FAULT
Cannot Shift Trans Use Park Brake to Secure Vehicle
See your authorized dealer.
SHIFT SYS FAULT
Service Required
Displays when there is a system fault while the vehicle isshifting to park. See your authorized dealer.
SHIFT SYS FAULT
Vehicle is Shifting to Park
Displays when there is a system fault while the vehicle isshifting to reverse. See your authorized dealer.
SHIFT SYS FAULT
Reverse Unavailable Service Required
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MKZ (CC9) Information Displays

Action
Message
See your authorized dealer.
SHIFT SYS FAULT Drive
Unavailable Select L for Drive Service Required
See your authorized dealer.
SHIFT SYS FAULT
Neutral Unavailable Service Required
See your authorized dealer.
SHIFT SYS FAULT Low
Unavailable Service Required
Displays when neutral tow is active and the ignition needsto be turned off. See Towing the Vehicle on Four Wheels (page 222).
Neutral Tow Engaged
Turn Ignition Off for Towing
Displays while attempting to exit neutral tow. The brake pedalneeds to be depressed and park button selected to deac-
tivate.
See Towing the Vehicle on Four Wheels (page 222).
Neutral Tow Engaged
Depress Brake andSelect Park to Exit Neutral Tow
Displays when neutral tow is active and the park brake needsto be released.
See Towing the Vehicle on Four Wheels (page 222).
Neutral Tow Remove
Park Brake for Towing
Displays when neutral tow has been deactivated.
Neutral Tow Disengaged
123
MKZ (CC9) Information Displays

Answer
Question
Your vehicle's engine and transmission are
designed to deliver the power you need atthe most efficient engine speed. This may be higher than expected during heavy
accelerations, and may fluctuate during
steady state driving. These are character-
istics of the Atkinson engine cycle and the
transmission technology that help maximize your hybrid's fuel economy.
Why does my engine rev up so high
sometimes when I accelerate?
The fan noise comes from a fan located
outside the high voltage battery. This fan
turns on when the battery requires cooling air. The fan speed, and associated noise
level, will change according to the amount of cooling required to maintain good
performance. Maintaining the battery
temperature at optimal conditions also
prolongs the useful life of the battery and helps to achieve better fuel economy.
What is the fan noise I hear from the rear
of my hybrid?
Running out of gas is not recommended.
However, you may be able to go about one mile, driving at 30 mph (48 km/h), if thebattery has a normal state of charge.
How far can I go in Electric Drive if I run out
of gas?
Change the engine oil every 10000 miles
(16000 km) under normal operating condi-
tions. See Scheduled Maintenance (page
412).
What is the engine oil change service
interval?
Your hybrid vehicle can use E15 (15%
ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel economy
because ethanol contains less energy per gallon than gasoline. Your hybrid vehicle
is not designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and how
will it affect my fuel economy?
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MKZ (CC9) Unique Driving Characteristics

serious personal injury or sickness may
result. If fuel is splashed on the skin,
promptly wash skin thoroughly with
soap and water. Consult a physician
immediately if you experience an
adverse reaction.
FUEL QUALITY
Note: We recommend that you use only
high quality fuel without additives or other
engine treatments.
Choosing the Right Fuel
Note: Use of any fuel other than those
recommended may cause powertrain
damage, a loss of vehicle performance
and repairs may not be covered under
warranty.
If your vehicle is not a flexible fuel vehicle,
then only use unleaded fuel or unleaded
fuel blended with a maximum of 15%
ethanol. Do not use fuel ethanol (E85),
diesel fuel, fuel methanol, leaded fuel or
any other fuel because it could damage
or impair the emission control system.
The use of leaded fuel is prohibited by law.
Your vehicle was not designed to use fuel
or fuel additives with metallic compounds,
including manganese-based additives. Octane Recommendations
Regular unleaded gasoline with a pump
(R+M)/2 octane rating of 87 is
recommended. Some fuel stations offer
fuels posted as regular with an octane
rating below 87, particularly in high altitude
areas. Fuels with octane levels below 87
are not recommended. Premium fuel will
provide improved performance and is
recommended for severe duty use such
as trailer tow.
Do not be concerned if your engine
sometimes knocks lightly. However, if it
knocks heavily while you are using fuel
with the recommended octane rating, see
your authorized dealer to prevent any
engine damage.
RUNNING OUT OF FUEL
Avoid running out of fuel because this
situation may have an adverse effect on
vehicle components.
If you have run out of fuel:
•
To start the vehicle with a keyless
ignition, just start the engine. Crank
time will be longer than usual.
• Normally, adding 1 gallon (3.8 liters) of
fuel is enough to restart the vehicle. If
the vehicle is out of fuel and on a steep
grade, more than 1 gallon (3.8 liters)
may be required.
• The service engine soon indicator may
come on.
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MKZ (CC9) Fuel and Refueling

4.
Insert the fuel fill nozzle, or the fuel fill
funnel provided with the vehicle,
several times to allow the inlet to close
properly. This will dislodge any debris
preventing the inlet from sealing.
If this action corrects the problem, the
message may not reset immediately. It
may take several driving cycles for the
message to turn off. A driving cycle
consists of an engine start-up (after four
or more hours with the engine off ) followed
by city or highway driving. Continuing to
drive with the message on may cause the
service engine soon lamp to turn on as
well.
FUEL CONSUMPTION
Note: The amount of usable fuel in the
empty reserve varies and should not be
relied upon to increase driving range.
When refueling your vehicle after the fuel
gauge indicates empty, you might not be
able to refuel the full amount of the
advertised capacity of the fuel tank due
to the empty reserve still present in the
tank.
Empty reserve is the amount of fuel
remaining in the tank after the fuel gauge
indicates empty. Do not rely on this fuel
for driving. The usable capacity of the fuel
tank is the amount of fuel that can be put
into the tank after the gauge indicates
empty. The advertised capacity is the total
fuel tank size – it is the combined usable
capacity plus the empty reserve.
Filling the Tank
For consistent results when filling the fuel
tank: •
Turn the ignition off before fueling; an
inaccurate reading results if the engine
is left running.
• Use the same fill rate
(low-medium-high) each time the tank
is filled.
• Allow no more than two automatic
click-offs when filling.
Results are most accurate when the filling
method is consistent.
Calculating Fuel Economy
Do not measure fuel economy during the
first 1000 miles (1600 kilometers) of driving
(this is your engine ’s break-in period); a
more accurate measurement is obtained
after 2000 miles - 3000 miles (3200
kilometers - 4800 kilometers). Also, fuel
expense, frequency of fill ups or fuel
gauge readings are not accurate ways to
measure fuel economy.
1. Fill the fuel tank completely and record
the initial odometer reading.
2. Each time you fill the tank, record the amount of fuel added.
3. After at least three to five tank fill ups,
fill the fuel tank and record the current
odometer reading.
4. Subtract your initial odometer reading
from the current odometer reading.
5. Calculate fuel economy by dividing miles traveled by gallons used (For
Metric: Multiply liters used by 100, then
divide by kilometers traveled).
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MKZ (CC9) Fuel and Refueling

Keep a record for at least one month and
record the type of driving (city or highway).
This provides an accurate estimate of the
vehicle
’s fuel economy under current
driving conditions. Additionally, keeping
records during summer and winter show
how temperature impacts fuel economy.
In general, lower temperatures mean lower
fuel economy.
EMISSION CONTROL SYSTEM WARNINGS
Do not park, idle, or drive your
vehicle in dry grass or other dry
ground cover. The emission system heats
up the engine compartment and exhaust
system, which can start a fire. Exhaust leaks may result in entry of
harmful and potentially lethal fumes
into the passenger compartment. If you
smell exhaust fumes inside your vehicle,
have your dealer inspect your vehicle
immediately. Do not drive if you smell
exhaust fumes. Your vehicle is equipped with various
emission control components and a
catalytic converter that will enable your
vehicle to comply with applicable exhaust
emission standards. To make sure that the
catalytic converter and other emission
control components continue to work
properly:
•
Use only the specified fuel listed.
• Avoid running out of fuel. •
Do not turn off the ignition while your
vehicle is moving, especially at high
speeds.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
The scheduled maintenance items listed
in scheduled maintenance information are
essential to the life and performance of
your vehicle and to its emissions system.
If you use parts other than Ford, Motorcraft
or Ford-authorized parts for maintenance
replacements, or for service of
components affecting emission control,
such non-Ford parts should be the
equivalent to genuine Ford Motor
Company parts in performance and
durability.
Illumination of the service engine soon
indicator, charging system warning light
or the temperature warning light, fluid
leaks, strange odors, smoke or loss of
engine power could indicate that the
emission control system is not working
properly.
An improperly operating or damaged
exhaust system may allow exhaust to enter
the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately.
Do not make any unauthorized changes
to your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles
are not permitted to intentionally remove
164
MKZ (CC9) Fuel and Refueling

an emission control device or prevent it
from working. Information about your
vehicle
’s emission system is on the Vehicle
Emission Control Information Decal located
on or near the engine. This decal also lists
engine displacement
Please consult your warranty information
for complete details.
On-Board Diagnostics (OBD-II)
Your vehicle is equipped with an on-board
diagnostics system (OBD-II) that monitors
the engine ’s emission control system. This
system protects the environment by
ensuring that your vehicle continues to
meet government emission standards. The
OBD-II system also assists your authorized
dealer in properly servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a
malfunction. Temporary malfunctions may
cause the service engine soon indicator
to illuminate.
Examples of temporary malfunctions are:
• the vehicle has run out of fuel—the
engine may misfire or run poorly
• poor fuel quality or water in the
fuel—the engine may misfire or run
poorly
• the fuel fill inlet may not have been
properly closed See Refueling (page
161).
• driving through deep water—the
electrical system may be wet. You can correct these temporary
malfunctions by filling the fuel tank with
good quality fuel, properly closing the fuel
fill inlet or letting the electrical system dry
out. After three driving cycles without
these or any other temporary malfunctions
present, the service engine soon indicator
should stay off the next time you start the
engine. A driving cycle consists of a cold
engine startup followed by mixed
city/highway driving. No additional vehicle
service is required.
If the service engine soon indicator
remains on, have your vehicle serviced at
the first available opportunity. Although
some malfunctions detected by the OBD-II
may not have symptoms that are apparent,
continued driving with the service engine
soon indicator on can result in increased
emissions, lower fuel economy, reduced
engine and transmission smoothness, and
lead to more costly repairs.
Readiness for
Inspection/Maintenance (I/M) Testing
Some state/provincial and local
governments may have
Inspection/Maintenance (I/M) programs to
inspect the emission control equipment
on your vehicle. Failure to pass this
inspection could prevent you from getting
a vehicle registration.
If the service engine soon
indicator is on or the bulb does
not work, you may need to have
the vehicle serviced. See On-Board
Diagnostics (OBD-II).
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MKZ (CC9) Fuel and Refueling

Your vehicle may not pass the I/M test if
the service engine soon indicator is on or
not working properly (bulb is burned out),
or if the OBD-II system has determined
that some of the emission control systems
have not been properly checked. In this
case, your vehicle is not ready for I/M
testing.
If the vehicle
’s engine or transmission has
just been serviced, or the battery has
recently run down or been replaced, the
OBD-II system may indicate that the
vehicle is not ready for I/M testing. To
determine if the vehicle is ready for I/M
testing, turn the ignition key to the on
position for 15 seconds without cranking
the engine. If the service engine soon
indicator blinks eight times, it means that
the vehicle is not ready for I/M testing; if
the service engine soon indicator stays on
solid, it means that the vehicle is ready for
I/M testing.
The OBD-II system monitors the emission
control system during normal driving. A
complete check may take several days. If
the vehicle is not ready for I/M testing, you
may need to perform the following driving
cycle consisting of mixed city and highway
driving:
Drive on an expressway or highway for a
steady 15 minutes, followed by 20 minutes
of stop-and-go driving with at least four
30-second idle periods. Allow the vehicle to sit for at least eight
hours without starting the engine. Then,
start the engine and complete the above
driving cycle. The engine must warm up
to its normal operating temperature. Once
started, do not turn off the engine until the
above driving cycle is complete. If the
vehicle is still not ready for I/M testing, you
will have to repeat the above driving cycle.
166
MKZ (CC9) Fuel and Refueling