2014 HONDA CIVIC SEDAN display

206

Troubleshooting
Troubleshooting
Map, Voice, Entering Destinations
ProblemSolution
The Startup Confirmation screen is displayed every
time I start the car.This is normal. The Startup Confirmation screen reminds you and your guest
drivers to always operate the navigation system in a safe manner. The Startup
Confirmation screen goes off after a certain period of time, even if you do not
select OK.
The navigation system reboots by itself (returns to
the opening screen).A reboot can be caused by extreme temperatures or shock from bumpy roads, and
does not necessarily indicate a problem. If this happens frequently, please see your
dealer.
How do I specify a destination when an entered city
or street could not be found?●Try entering the street first. Some cities are lumped in with a major metro area.
In rural “unverified” areas or new subdivisions, streets may be missing or only
partially numbered.
●Try selecting the destination directly from the map.
2Map Input P. 96
Why do some letters become grayed out when I
enter an address?As you enter each letter in an address or a place/landmark, the navigation system
looks in the database to see what letters are possible and grays out letters that do
not apply.
How do I delete Addresses in my address book, or
the Home Address?1.Select HOME > Settings > Navigation > Personal Info to display the types of
information.
2.Select the type of address to delete.
3.Select Delete.
I cannot hear the navigation system voice.1.Select HOME > Settings > System > Sound/Beep and check that Volume is
not set to 00.
2Volume Setting P. 68
2.Select Voice Recog on the System settings screen and set Voice Prompt to
On.
2Voice Recognition Settings P. 69
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207
uu Troubleshooting u Map, Voice, Entering Destinations

Troubleshooting
The voice control system is having difficulty
recognizing my voice commands.●Check that the vents are not blowing air onto the microphones at the top of the
navigation screen, the vehicle interior is as quiet as possible, and you are using
the correct command when speaking.
2 Voice Recognition P. 23●Say “Help ” on any screen to see a list of the applicable voice commands.
The navigation system pronunciation of street
names in the guidance command or destination
address sounds strange.The basic guidance phrases use a studio-recorded voice, but street names are
pronounced using a machine-generated vo ice. Consequently, the name may be
mispronounced or sound strange at times.
The screen is bright when I drive at night.1.Check that the nighttime dashboard brightness control is not set to maximum.
2. Press the (Display mode) button to change the Night mode.
2Switching Display Mode Manually P. 25
The screen is dark when I drive during the day.Press the (Display mode) button to change the Day mode.
2Switching Display Mode Manually P. 25
How do I change or remove my PIN?1.Select HOME > Settings > Navigation > Personal Info > PIN Number > GO
Home 1 PIN or GO Home 2 PIN or Address Book PIN .
2. Enter your existing PIN. Yo u then
have the choice to change or remove the PIN.
2PIN Numbers P. 34
I have forgotten my PIN. How do I reset the PIN for
Home or the PIN for address books?Your dealer must reset the PIN for you.
Why is the phone number grayed out on the
Calculate Route screen?Your phone is not paired to Bluetooth® HandsFreeLink ® or, if paired, your phone
is in use.
ProblemSolution
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208
uu Troubleshooting u Traffic
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Troubleshooting
Traffic
ProblemSolution
Traffic information is missing or is not displaying
properly. What is wrong?Verify the following:●Traffic information relies on a clear signal. If signal strength is low, traffic data
may not be available.
●Check that the traffic icons are turned on.
2 Showing Icons on the Map P. 51●It is possible that there is a temporar y technical problem with your metropolitan
area traffic. You can call Honda Automobile Customer Service to see if there is
an outage.
2 Honda Automobile Customer Service Contact Information P. 226●If the situation persists, see your Honda dealer for assistance.●On Canadian models, traffic in formation is not available.
The navigation system sometimes provides a detour
route when I am driving a route on the freeway.If Traffic Rerouting is set to On, the navigation system provides a detour route
to your destination only if it can find a si gnificantly faster route than the original
one.
2 Traffic Rerouting P. 42
The navigation system routes me to an exit and an
alternate freeway with unknown flow speeds or
surface streets.The navigation system predicts which r oute should be faster based on freeway
congestion along your route. Use your ow n experience to determine whether the
alternate route would be faster.
How can I ignore the detour route and return to the
original route?Select HOME > Settings > Navigation > Routing, and set Traffic Rerouting to
Off .
2Traffic Rerouting P. 42
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uu Troubleshooting u Guidance, Routing
Continued

Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to gene rate the optimal route. You can change
the route preferences used when calculating a route.
2 Route Preference P. 39
The street I’m on is not shown on the map screen.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 227
The vehicle position icon is not following the road
and the “GPS icon” text in the upper left hand
corner of the screen is white or missing.●Check that the GPS antenna (located in the dashboard) is not blocked. For best
reception, remove items from the dashboard, such as radar detectors, cell
phones, or loose articles.
●Metallic tinting or other aftermarket devices can interfere with the GPS
reception. Please consult your dealer.
2 GPS System P. 224
The blue highlighted route and voice guidance
stopped or turned into a pink line before I got to my
destination.Your route has entered an unverified area.
2 Unverified Routing P. 40
How do I stop the map from rotating as I drive
along?Select the map orientation icon on the map screen to select the north-up icon, or
say
“ Display north-up ” to change the map orientation.
Sometimes, I cannot select between the North-up,
Heading-up and 3D map orientations.The Heading-up map orientation can only be shown in the lower scales (1/20 - 1
mile (80 m-1.6 km) scales). The 3D map orientation can only be shown in the
lower scales (1/20 - 2 mile (80 m-3 km) scales).
2 Map Scale and Functions P. 58
The “time to destination” display sometimes
increases even though I am getting closer to my
destination.If your speed reduces due to slower tra ffic, the navigation system updates the
“time to destination” based on your ac tual road speed to give you a better
estimate of arrival time.
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ProblemSolution
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.This is normal. The navigation system is unaware of the width of intersections.
Large differences in vehicle position ca n indicate a temporary loss of the GPS
signal.
2 GPS System P. 224
The screen is showing wh ite dots as I drive along.These dots are called “breadcr umbs.” These are displayed if Off-road Tracking is
set to On and you drive more than 1/2 mile off mapped roads.
2Off-road Tracking P. 61
How do I remove the white dots (“breadcrumbs”)
from my screen?Select HOME > Settings > Navigation > Map, and set Off-road Tracking to
Off , then return to the map.
2Off-road Tracking P. 61
A road that I selected to avoid is being used when
routing.When you set your area to avoid, make sure to select sections of roads that include
at least one intersection.
2 Avoiding Streets P. 119
My elevation (shown when I display the current
position) seems to fluc tuate even though my
elevation has not changed.This is normal. The elevation can vary ±100 feet due to GPS calculation errors.
2GPS System P. 224
My elevation is missing on the “current position”
screen.The elevation is only displayed if the GPS antenna can receive signals from at least
four satellites. Try moving the vehicle into an open area. The elevation is also not
displayed if the calculated elevation is zero or below sea level.
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uu Troubleshooting u Update, Coverage, Map Errors

Troubleshooting
Update, Coverage, Map Errors
ProblemSolution
My city is not part of a fully verified detailed
coverage area.The mapping database is constantly under going revision. You can access the most
recent information on the internet.
2 Map Coverage P. 227
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212
uu Troubleshooting u Display, Accessories
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Troubleshooting
Display, Accessories
ProblemSolution
The display appears dim when starting the car in
really cold weather.This is normal. The display will become brighter after a few minutes.
Multi-View Rear Camera
ProblemSolution
When I shift gears, the multi-view rear camera
image display is delayed.This is normal. When shifting into or out of Reverse, you may experience a delay
while the screen image switches between the navigation screen and the multi-
view rear camera image.
The multi-view rear camera image is too dark or too
bright. How do I adjust the brightness?While the camera image is displayed, select HOME to increase brightness or
MENU to decrease brightness.
This adjustment does not affect the navi
gation screen brightness settings.
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214

Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The system is unable to start due to excessive
heat.
The system will start after the system cools.
The flash memory temperature is too high. The system turns back on automatically
when the flash memory cools down. If th e error persists, contact your dealer.
The display temperature is too high. The sy stem turns back on automatically when
the display cools down.
The route could not be calculatedThere is no road for calcul ating around your vehicle position. Try calculating a
route again after moving yo ur vehicle near a street.
There is no road for calculating near the destination or the waypoint. Try another
destination or waypoint.
The destination is too far. Try another de stination, or add a waypoint on the route.
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Error MessageCauseSolution
Unable to connect to
Pandora. When stopped,
check your mobile phone.The Pandora® app failed to start
because of the following device
errors:
●The display on your
smartphone is turned off.
●Your smartphone is locked.●The home screen or the app
screen (music screen) is not
displayed on your
smartphone.
●The track is not played on your
smartphone even after 30
seconds have passed.
●The Pandora app is not
installed in your device, or the
Pandora version is not
supported.
●Turn the phone screen on, a nd make sure it is unlocked.●The Pandora version is not supported. Update to the latest
version.
The Pandora app in your
smartphone is not compatible
with the app launcher system.Download the most recent version of the Pandora app.
The required app is not installed.Download the HondaLink app from www.hondalink.com.
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uu Error Messages u Pandora ®

Troubleshooting
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