2014 FORD FUSION HYBRID Owners Manual

SERVICE PLANS (CANADA ONLY) You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
• Rental reimbursement
• Coverage for cert ain maintenance and
wear items
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires
• Roadside Assistance benefits
There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental.
When you purchase Ford Extended Service
Plan, you receive added peace-of-mind
protection throughout Canada and the
United States, provided by a network of
participating authorized Ford Motor
Company dealers. The Lincoln
Maintenance Protection Plan is honored
at authorized Lincoln dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Extended Service Plan coverage.
This information is subject to change.
For more information, visit your local Ford
of Canada dealer or www.ford.ca to find
the Ford Extended Service Plan that is right
for you.
318Ford Extended Service Plan (ESP)

GENERAL INFORMATION E142598
SYNC is an in-vehicle communications
system that works with your
Bluetooth-enabled cellular phone and
portable media player. This allows you to:
• Make and receive calls.
• Access and play music from your
portable music player.
• Use 911 Assist, Vehicle Health Report
and SYNC Services (Traffic, Directions
& Information). *
• Use applications, such as Pandora and
Stitcher, via SYNC AppLink.
• Access phonebook contacts and music
using voice commands.
• Stream music from your connected
phone.
• Text message. • Use the advanced voice recognition
system
• Charge your USB device (if your device
supports this). *
These features require activation.
Make sure that you review your device's
manual before using it with SYNC.
Support
The SYNC support team is available to
help you with any questions you cannot
answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
319SYNC™

Times are subject to change due to
holidays.
SYNC Owner Account Why do I need a SYNC owner account?
• Required to activate Vehicle Health
Report and to view the reports online.
• Required to activate the
subscription-based SYNC Services and
to personalize your Saved Points and
Favorites.
• Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mph (5 km/h).
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. When using SYNC:
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
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System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information. USING VOICE RECOGNITION This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
Initiating a Voice Session E142599
Push the voice icon. A tone
sounds and Listening appears in
the display. Say any of the
following:
If You Want ToSay
Stream audio from your phone."Bluetooth audio"
Cancel the requested action."Cancel"
Access the device connected to the auxiliary input jack."Line in"
Access mobile applications.
"Mobile apps" *
Make calls."Phone"
Access the SYNC Services portal.
"Services" *
Return to the main menu."SYNC"
Access the device connected to your USB port."USB"
Run a vehicle health report.
"Vehicle health report" *
Adjust the level of voice interaction and feedback."Voice settings"
Hear a list of voice commands available in the current
mode."Help" *
This is an optional feature and available in the United States only.
321SYNC™

System Interaction and Feedback The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings). You can
customize the voice recognition system to
provide more or less instruction and
feedback. The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
Adjusting the Interaction Level E142599
Push the voice icon. Say "Voice
settings" when prompted, then
any of the following: The system:When you say:
Provides more detailed interaction and
guidance."Interaction mode standard"
Provides less audible interaction and more
tone prompts."Interaction mode advanced"
The system defaults to the standard interaction mode.
Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there are multiple possible
responses to your request. For example,
the system may ask "Phone, is that
correct?". If turned off, the system simply
makes a best guess as to what you
requested and may ask you to confirm
settings. The system:When you say:
Makes a best guess from the command;
you may still occasionally be asked to
confirm settings."Confirmation prompts off"
Clarifies your voice command with a short
question."Confirmation prompts on"
The system creates candidate lists when
it has the same confidence level of several
options based on your voice command.
When turned on, it may prompt you with
as many as four possibilities for
clarification. For example, say "Say 1 after the tone to
call John Doe at home. Say 2 after the tone
to call Johnny Doe on mobile. Say 3 after
the tone to call Jane Doe at home." You
could also say "Say 1 after the tone to play
John Doe, Say 2 after the tone to play
Johnny Doe."
322SYNC™

The system:When you say:
Makes a best guess from the media
candidate list. You may still occasionally
be asked questions."Media candidate lists off"
Clarifies your voice command for media
candidates."Media candidate lists on"
Makes a best guess from the phone
candidate list. You may still occasionally
be asked questions."Phone candidate lists off"
Clarifies your voice command for phone
candidates"Phone candidate lists on"
Helpful Hints
• Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• After pressing the voice icon, wait until
after the tone sounds and Listening
appears before saying a command. Any
command spoken before this does not
register with the system.
• Speak naturally, without long pauses
between words.
• At any time, you can interrupt the
system while it is speaking by pressing
the voice icon. USING SYNC™ WITH YOUR
PHONE Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
• Answering an incoming call.
• Ending a call.
• Using privacy mode.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller ID.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
To check your phone's compatibility, see
your phone's manual and visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
323SYNC™

Pairing a Phone for the First Time Note: SYNC can support downloading up
to approximately 1000 entries per
Bluetooth-enabled cellular phone.
Note: Make sure to switch on the ignition
and the radio. Put the transmission in
position P (automatic transmission) or
neutral with the parking brake applied
(manual transmission).
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.
1. Press the phone button. When the
display indicates there is no phone
paired, press OK .
2. When Find SYNC appears in the
display, press OK .
3. Put your phone into Bluetooth
discovery mode. See your device's
manual if necessary.
4. When prompted on your phone's
display, enter the six-digit PIN provided
by SYNC in the radio display. The
display indicates when the pairing is
successful.
Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) and
downloading your phonebook.
Pairing Subsequent Phones
Note: Make sure to switch on the ignition
and the radio. Put the transmission in
position P (automatic transmission) or
neutral with the parking brake applied
(manual transmission). Note: To scroll through the menus, press
the up and down arrows on your audio
system.
1. Press the phone button, and then scroll
to System Settings. Press OK .
2. Scroll to Bluetooth Devices. Press OK .
3. Scroll to Add Bluetooth Device. Press
OK .
4. When Find SYNC appears in the
display, press OK .
5. Put your phone into Bluetooth
discovery mode. See your phone's
manual if necessary.
6. When prompted on your phone's
display, enter the six-digit PIN provided
by SYNC in the radio display. The
display indicates when the pairing is
successful.
The system then prompts with questions,
such as if you would like to set the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) or download
your phone book.
Phone Voice Commands "PHONE"
"Call " 1,2
"Call at home" 1,2
"Call at work" 1,2
"Call in office" 1,2
"Call on mobile OR cell" 1,2
"Call on other" 1,2
"Call history incoming" 2
"Call history missed" 2
324SYNC™

"PHONE"
"Call history outgoing" 2
"Connections" 2
"Dial" 1,3
"Go to privacy"
"Hold"
"Join"
"Menu" 2,4
"Phone book " 2
"Phone book at home" 2
"Phone book at office" 2
"Phone book at work" 2
"Phone book on mobile OR
cell" 2
"Phone book on other" 2
1
This command does not require you to
say "Phone" first. 2
This command is not available until
phone information is completely
downloaded using Bluetooth. 3
See Dial table below.4
See Menu table below.
Phone book commands: When you ask
SYNC to access things such as a
phonebook name or number, the
requested information appears in the
display to view. Press the phone button
and say, "Call" to call the contact. "DIAL"
"411 (four-one-one)", "911" (nine-one-
one)
"700" (seven hundred)
"800" (eight hundred)
"900" (nine hundred)
"Pound" (#)
"Number <0-9>"
"Asterisk" (*)
"Clear" (deletes all entered digits)
"Delete" (deletes one digit)
"Plus"
"Star"
Note: To exit dial mode, press and hold the
phone button or press MENU to go to the
phone menu. "MENU"
"(Phone) connections"
"(Phone) settings (message) notification
off"
"(Phone) settings (message) notification
on"
"(Phone) settings (set) phone ringer"
"(Phone) settings (set) ringer 1"
"(Phone) settings (set) ringer 2"
"(Phone) settings (set) ringer 3"
"(Phone) settings (set) ringer off"
"Battery"
"Phone name"
325SYNC™