High voltage battery power represents your high-voltage battery. A circle
illuminates around the node when the high-voltage battery is receiving power
from regenerative braking, engine charging or external charging (when you plug
it in). The higher the power going into the high-voltage battery, the larger the
circle around this node.G
Fuel represents the fuel tank in the vehicle.H
Fuel-to-engine flow shows flow from the fuel tank to the engine when the
engine is on and using fuel (there are some cases where the engine is on, but
not using any fuel). When the engine is on, but not using fuel, the engine node
is active, but the fuel flow path is off. An example of this is when your foot is
off the accelerator pedal and the vehicle is traveling at a high speed.I
Engine On due to provides you with the reason(s) the gasoline engine is on.
When the gasoline engine is off, this display does not appear. Engine On due
to reasons displayed by the system are in a chart following this list.J
Motor-to-engine flow shows the direction of power flow between the engine
and the electric motor. The direction indicates if the engine is providing power
to the high-voltage electrical system, or if the high-voltage electrical system is
providing power to control or start the engine.K
Engine power represents the gasoline engine. It illuminates only when the
gasoline engine is on. The higher the engine power is, the larger the circle around
this node.L
Engine-to-wheels flow shows the direction of the power flow between the
engine and the wheels.M
Drive power represents the power going to the wheels. The higher the wheel
power is, the larger the circle around this node. When the engine is off, drive
power is shown in blue. When the engine is on, drive power is shown in grey.N 1
The battery-to-motor flow includes
battery power the vehicle is using for
acceleration. It does not include energy the
vehicle is using for accessories (such as air
conditioning, headlights and radio). This
screen displays accessories and climate
usage separately. 2
Accessories indicates electrical power
demands from your vehicle’s accessory
systems. Accessories use power but do not
contribute to making the vehicle move. The
power flow displays power usage from the
climate control system and other
accessories separately. 3
The climate control system may
determine A/C is necessary even when you
turn it off. In this case, you may see some
climate power when the A/C is off.
405MyFord Touch™ (If Equipped)
Engine On due to
The engine is on to warm-up. The vehicle
returns to electric mode when the engine
is warm. This reason may reappear during
a drive or after shutting the vehicle down
for a short period. This is normal operation.Engine Cold (Hybrid only)
The engine is on because of the heater
setting. Reduce or turn off the heater
setting to return to electric mode.Heater Setting
The engine is on because the vehicle speed
exceeds the level for electric mode opera-
tion. Reduce the speed to return to electric
mode.High Speed
The engine is on when you apply pressure
to the accelerator pedal or when you turn
the speed control on. Reduce pressure on
the accelerator pedal or turn off the speed
control to return to full electric mode.Acceleration
The engine is on because the vehicle is in
neutral gear. Shift out of neutral gear to
return to electric mode.Neutral Gear
The engine is on because the vehicle is in
low gear. Shift out of low gear to return to
electric mode.Low Gear
The engine is on to charge the high-voltage
battery. The vehicle returns to electric mode
once the battery is charged.Battery Charging
The engine is on to provide increased
powertrain braking when you turn on the
grade assist feature. Turn off the grade
assist feature to return to electric mode.Grade Assist
406MyFord Touch™ (If Equipped)
Engine On due to
The engine is on to maintain engine oil
quality. The vehicle returns to electric mode
when engine oil maintenance is complete.
See Engine Oil Check (page 244).Oil Maintenance (Energi Only)
The engine is on due to high or low high-
voltage battery temperature. This is a
normal operating condition. The vehicle
returns to electric mode automatically
when possible.Batt Temperature (Energi Only)
The engine is on to optimize vehicle opera-
tion. The vehicle returns to electric mode
when possible.Normal Operation
Status
This indicates which mode is active within
the vehicle system.
Hybrid Drive
The electric motor and gasoline engine are
powering vehicle.
Charging HV Battery
The hybrid system is storing power in the
high-voltage battery.
Idle
The vehicle is either at rest, or sharing very
little power between the electric system
parts. Idle with Charging
The high-voltage battery is receiving power
in order to recharge.
Electric Drive
The vehicle is driving in electric mode (the
power is coming from the electric motor).
The gasoline engine is off in this mode.
Charge Complete (Energi only)
The high-voltage battery charging from
the wall is complete.
407MyFord Touch™ (If Equipped)
Setting 911 Assist On E142608
If your vehicle is equipped with
Navigation, touch the i
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Touch Apps > 911 Assist , then select On .E142607
You can also access 911 Assist
by:
• Pressing the Settings icon > Settings
> Phone > 911 Assist , or
• Pressing the Settings icon > Help > 911
Assist .
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number. In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
415MyFord Touch™ (If Equipped)
When ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED appears in the
information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles
(800 kilometers) of the ENGINE OIL
CHANGE DUE or OIL CHANGE
REQUIRED message appearing. Make
sure you reset the oil monitoring system
after each oil change. See Engine Oil
Check (page 244).
If your information display resets
prematurely, becomes inoperative or the
vehicle battery becomes discharged or
disconnected, the oil monitoring system
resets to 100% oil life. You should change
your engine oil one year or 10000 miles
(16000 kilometers) from the previous oil
change. Never exceed one year or 10000
miles (16000 kilometers) between oil
change intervals.
Fusion Energi Plug-in Hybrid
Your vehicle is equipped with the
Intelligent Oil-Life Monitor system, which
displays a message in the information
display at the proper oil change interval.
This interval may be up to two years or
20000 miles (32000 kilometers).
When ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED appears in the
information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles
(800 kilometers) of the ENGINE OIL
CHANGE DUE or OIL CHANGE
REQUIRED message appearing. Make
sure you reset the Intelligent Oil-Life
Monitor after each oil change. See Engine
Oil Check (page 244). If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or 5000 miles (8000
kilometers) from your last oil change.
Never exceed two years or 20000 miles
(32000 kilometers) between oil change
intervals.
All Vehicles
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle.
Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle’s normal maintenance. Please
consult your warranty information.
445Scheduled Maintenance
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately. Make sure to change your vehicle’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary.
Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
446Scheduled Maintenance
Check Every 12 Months (Fusion Energi
Plug-in Hybrid Only)
Inspect the engine oil filter for signs of
damage such as rust, paint blistering,
scratches or dents. If any of these
conditions are present, replace the filter.
See Normal Scheduled Maintenance
(page 448). Multi-point Inspection In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.Multi-point inspection
Hazard warning system operationAccessory drive belt(s)
Horn operationBattery performance
Radiator, cooler, heater and A/C hosesEngine air filter
Suspension components for leaks or
damageExhaust system
Steering and linkageExterior lamps operation
Tires for wear and proper pressure **
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pitsFor oil and fluid leaks
Washer spray and wiper operationHalf-shaft dust boots*
Brake, coolant re covery reservoir, automatic transmission and window washer**
If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
447Scheduled Maintenance
C Cabin Air Filter................................................119
California Proposition 65..............................11
Capacities and Specifications................293 Technical Specifications.................................297
Car Wash See: Cleaning the Exterior..............................260
Center Console..............................................135
Changing a Bulb...........................................255 Lamp Assembly Condensation....................255
Replacing a Reverse Lamp Bulb...................257
Replacing the Headlamp Bulbs...................256
Replacing the License Plate Lamp
Bulb .................................................................... 258
Replacing the Tail, Brake, High-Mount
Brake Lamp, and Turn Signal Lamp
Bulbs ..................................................................257
Changing a Fuse............................................231 Fuses ........................................................................231
Changing the 12V Battery.........................249
Changing the Engine Air Filter.................252 ...................................................................................252
Changing the Wiper Blades......................251
Charging the High Voltage Battery.........161 CHARGING THE HIGH-VOLTAGE BATTERY
(ENERGI VEHICLES).....................................161
Checking MyKey System Status................51
Checking the Wiper Blades.......................251
Child Restraint and Safety Belt
Maintenance .................................................32
Child Safety.......................................................13 General Information.............................................13
Child Safety Locks..........................................23 Left-Hand Side......................................................24
Right-Hand Side...................................................24
Child Seat Positioning...................................14
Cleaning Leather Seats.............................264
Cleaning Products......................................260
Cleaning the Alloy Wheels.......................264
Cleaning the Engine....................................262
Cleaning the Exterior.................................260 Cleaning Plastic Exterior Parts......................261
Exterior Chrome.................................................260
Stripes or Graphics (if equipped)...............260
Underbody ............................................................261
Cleaning the Instrument Panel and
Instrument Cluster Lens.........................263 Cleaning the Interior...................................262
Cleaning the Windows and Wiper
Blades...........................................................262
Clearing All MyKeys........................................51
Climate..............................................................417 Climate Control Voice Commands..............418
Climate Control..............................................113
Collision, Damage or Fire Event.............228 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries.....................228
Collision Warning System........................202 PRINCIPLE OF OPERATION..........................202
Coolant Check See: Engine Coolant Check............................245
Crash Sensors and Airbag Indicator........42
Creating a MyKey.............................................51 Programming/Changing Configurable
Settings ................................................................51
Cruise Control..................................................65 Principle of Operation.......................................185
Type 1........................................................................65
Type 2.......................................................................65
Cruise control See: Using Cruise Control................................185
Customer Assistance..................................218
D Data Recording..................................................9 Event Data Recording...........................................9
Service Data Recording........................................9
Daytime Running Lamps.............................70
Digital Audio..................................................307 HD Radio Reception and Station
Troubleshooting ...........................................308
Direction Indicators........................................72
Driver Alert.......................................................192 PRINCIPLE OF OPERATION...........................192
USING DRIVER ALERT......................................192
Driver and Passenger Airbags...................36 Children and Airbags..........................................36
Proper Driver and Front Passenger Seating
Adjust ment........................................................ 36
Driving Aids.....................................................192
Driving Hints....................................................215
Driving Through Water................................215
462Index