2014 FORD FUSION HYBRID battery

USB and media issues
Possible solution(s)Possible cause(s)Issue
· Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.This may be a possible
device malfunction.I am having trouble
connecting my device.
· Make sure you are using the
manufacturer's cable.
· Make sure you insert the
USB cable properly into the
device and the USB port.
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.This is a device limitation.SYNC does not recognize
my device when I turn on the
car.
Make sure you properly
connect the device to SYNC
and that you have pressed
play on your device.· This is a phone-dependent
feature.
· The device is not
connected.Bluetooth audio does not
stream.
· Make sure that all song
details are populated.· Your music files may not
contain the proper artist,
song title, album or genre
information.SYNC does not recognize
music that is on my device.
· Some devices require you
to change the USB settings
from mass storage to MTP
class.· The file may be corrupted.
· The song may have copy-
right protection, which does
not allow it to play.
Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)Possible cause(s)Issue
· This is a free feature, but
you must first register online
to use it.· You did not activate your
account on the website.
· You may have the wrong
VIN (vehicle identification
number) listed.I received a text that I did
not activate Vehicle Health
Report.
352SYNC™

SettingsE
HelpFE142607
Under this menu, you can set
your clock, access and adjust the
display, sound and vehicle
settings as well as access settings for
specific modes or the help feature.
Clock Note: You cannot manually set the date.
Your vehicle’s GPS does this for you.
Note: If the battery has been disconnected,
your vehicle needs to acquire a GPS signal
to update the clock. Once your vehicle
acquires the signal, it may take a few
minutes for the update to display the correct
time. E142607
1. Press the Settings icon > Clock .
2. Press + and - to adjust the time.
From this screen, you can also make other
adjustments such as 12-hour or 24-hour
mode, activate GPS time synchronization
and have the system automatically update
new time zones.
You can also turn the outside air
temperature display off and on. It appears
at the top center of the touchscreen, next
to the time and date.
The system automatically saves any
updates you make to the settings.
Display
You can adjust the touchscreen display
through the touchscreen or by pressing the
voice button on your steering wheel
controls and when prompted, say, "Display
settings". E142607
Press the Settings icon >
Display , to access and make
adjustments using the
touchscreen.
• Brightness allows you to make the
screen display brighter or dimmer.
• Auto DIM , when set to On , lets you use
the Auto Dim Manual Offset feature.
• Mode allows you to set the screen to
a certain brightness or have the system
automatically change based on the
outside light level, or turn the display
off.
• If you select AUTO or NIGHT , you
have the options of turning the
display's Auto Dim feature on or off
and changing the Auto Dim Manual
Offset feature.
• Auto Dim Manual Offset allows you
to adjust screen dimming as the
outside lighting conditions change from
day to night.
• Edit Wallpaper
• You can have your touchscreen
display the default photo or upload
your own.
Uploading Photos for Your Home
Screen Wallpaper
Note: You cannot load photos directly from
your camera. You must access the photos
either from your USB mass storage device
or from an SD card.
Note: Photographs with extremely large
dimensions (such as 2048 x 1536) may not
be compatible and appear as a blank
(black) image on the display.
Your system allows you to upload and view
up to 32 photos.
365MyFord Touch™ (If Equipped)

You can find more information on the rear
view camera in another chapter. See Rear
View Camera (page 181).
Enable Valet Mode
Note: If the system locks, and you need to
reset the PIN, enter 3681 and the system
unlocks.
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN. E142607
1. Press the Settings icon > Vehicle >
Enable Valet Mode .
2. When prompted, enter a four-digit PIN.
After you press Continue , the system locks
until you enter the PIN again.
Charge Point Light Ring E142607
Press the Settings icon >
Vehicle > Charge Point Light
Ring , then select from the
following:
Charge point light ring
Illuminates when plugging in, opening doors, pressing the
unlock button on your remote, and while charging.On
Does not illuminate.Off
Cord Acknowledgement: Illuminates when plugging in.Limited
Charge Status: Illuminates when opening doors or
pressing the unlock button on your remote.
Note: Details on the charge port light ring
functions are in another chapter. See High
Voltage Battery (page 160).
Settings Access and adjust system settings, voice
features, as well as phone, navigation and
wireless settings. System E142607
Press the Settings icon >
Settings > System , then select
from the following:
System
Select to have the touchscreen display in English, Spanish
or French.Language
Select to display units in kilometers or miles.Distance
Select to display units in Celsius or Fahrenheit.Temperature
Adjust the volume of voice prompts from the system.System Prompt Volume
367MyFord Touch™ (If Equipped)

Note: You can also set up the charging
convenience features using MyFord Mobile
over the internet or smartphone application.
For more information on MyFord Mobile, and
to set up your MyFord Mobile account, visit
www.myfordmobile.com.
To improve the charging experience, your
vehicle has the following convenience
features:
• Value Charge: Your vehicle schedules
its charging time for when the utility
rates are lowest. Contact your utility
company to see what rates are
available.
• Charge Now: Your vehicle starts
charging immediately after you
connect the charging plug.
• GO Time: Setting GO Times allows you
to control charging schedules and
cabin conditioning settings so your
vehicle is ready to drive when you are.
By setting a GO Time, your vehicle can
use your value charge settings to
minimize your electricity costs but still
prioritize getting a full charge before
your GO Time. A calendar view allows
you to program two GO Times per day
for each day of the week. Note: Remember, you must plug in your
vehicle for My GO Time to work.
• Cabin Conditioning: Get the most
miles out of every charge by
conditioning your vehicle while it is
plugged in. Set the cabin temperature
when you set your GO Time in order to
use energy from your home (or
charging station) instead of from your
vehicle’s battery.
BA
CDE161966
398MyFord Touch™ (If Equipped)

My GO Time summary displays the next GO Time and cabin temperature
setting.A
Estimated charge time limits displays the estimated minimum and maximum
times to fully charge the high-voltage battery and the battery’s present state
of charge as a percentage of total capacity.B
Charge profile and mode displays the charging profile and charging mode for
the vehicle's present location.C
Charging status and actual times displays charging status with the charging
start time, end time, and duration.D
My GO Time Summary
GO Time
This is the time and date of your next set
drive time. Your vehicle automatically
schedules charging and cabin conditioning
to finish by this time.
Temperature
This is the chosen cabin conditioning
setting for this GO Time.
Skip
This cancels the cabin conditioning for the
present GO Time. Once you touch Skip, the
GO Time and Temperature grey out, and
the LED illuminates on the Skip button.
Touch the button again to turn on the
cabin conditioning. This feature allows you
to ignore the present GO Time without
having to delete it or having to turn off the
entire schedule (see GO Time Schedule
later in this section). After the present GO
Time passes, the Skip feature resets.
Edit
This accesses your GO Time Schedule (see
GO Time Schedule later in this section). The system also alerts you to any conflicts
by highlighting areas of the screen in
yellow. If your battery cannot have a full
charge by the scheduled drive time, the
system highlights your next GO Time and
Charge Complete time and a message
Charge at GO Time: under 100%
appears. This is normal; the vehicle is
informing you of the conflicting situation.
This notification only displays when the
gearshift selector lever is in position P .
Note: Charging occurs as soon as you plug
the vehicle in. The system limits cabin
conditioning to 15 minutes before your GO
Time.
To eliminate the conflict notification
immediately or to prevent a conflict in the
future, try the following:
• Change the present GO Time to occur
later.
• Plug the vehicle into a 240V charging
station instead of the 120V
convenience cord. Higher power
charging yields shorter charge times.
• Plug the vehicle in sooner.
Estimated Charge Time Limits
Battery
This shows you the battery's current
charge displayed as a percentage. A
reading of 100% means the battery has a
full charge. A reading of 0% indicates the
battery has no plug-in energy left.
399MyFord Touch™ (If Equipped)

To fully charge
240V is the estimated minimum charging
time from the present high-voltage battery
level to full charge (100%). This represents
the shortest amount of time you should
expect the high-voltage battery to
recharge under ideal conditions. Ideal
conditions include a 240V charging station
and a minimum 30A service and
high-voltage battery at a moderate
temperature.
Note: This charging time is only an
estimate. It is normal for your actual charge
duration to be longer.
Note: Some charging stations use lower
voltage (208V), which result in longer
charge times.
120V is the estimated maximum charging
time from the present high-voltage battery
level to full charge (100%). This represents
the longest amount of time you should
expect the high-voltage battery to
recharge under normal conditions. Normal
conditions include a 120V convenience
cord and 12A service.
Note: This charging time is only an
estimate. It is possible for your actual charge
duration to be longer. This occurs when the
AC line voltage is low and may indicate your
electrical source is not meeting certain
requirements. See Charging the High
Voltage Battery (page 161).
Value Charge Profile and Mode
Value Charge Profile Name
This is the name of the presently detected
Value Charge Profile. The system detects
a customer defined value charge profile
when the vehicle is within approximately
300 feet (100 meters) of the GPS location
registered for the profile. If the vehicle is
close to more than one charge profile, it chooses the closest. When the vehicle is
not at a defined profile, it uses the Default
Va l u e charge profile. The system normally
displays Default Profile while you are
driving because the vehicle is typically
between defined value charge profiles.
Edit
Touch this button to access your Value
Charge profiles settings screen (see Va l u e
Charge Profiles later in this section).
Charge Now
Touch this button if you want your vehicle
to immediately charge when plugged in at
this profile location. This button illuminates
when Charge Now is the charge mode
selected for the presently detected charge
profile.
Value Charge
Touch this button if you want to take
advantage of off-peak electricity rates. The
vehicle optimizes the charge schedule to
be complete by the next GO Time. This
button illuminates when Value Charge is
the charge mode selected for the presently
detected charge profile.
Charging Status and Actual Times
This is the status of the charging system,
which includes the charging plug,
high-voltage battery and charger.
Next Charge
This means the vehicle is unplugged.
Charge Start and Complete information is
for the present vehicle location.
Waiting to Charge
This means you plugged the vehicle in and
it is ready to charge. Typical of Value
Charge mode, the vehicle may not start
charging right away because it is set to
charge at times with lower utility costs.
400MyFord Touch™ (If Equipped)

Charging
This means the high-voltage battery is
charging.
Charged
This informs you that the high-voltage
battery is fully charged and not currently
scheduled for further charging.
Charge Fault
This alerts you that a fault is present and
is preventing the high-voltage battery from
charging. Inspect the charge plug
connection, charge cord and charging
station.
Start
This is the scheduled start time of charging.
• At Plug In: When the vehicle is in
Charge Now mode, and unplugged, the
message At Plug In appears, indicating
the vehicle immediately starts charging
once you plug it in. Once you plug it in,
the system shows the actual charge
start time.
• Scheduled Charge Start Time: When
the vehicle is in Value Charge mode,
the system displays the scheduled
charge start time (for example, 8:00
PM). Once charging starts, the system
continues to display the actual charge
start time. Complete
This is the estimated time of charge
completion.
• Charge Now Duration: When the
vehicle is in Charge Now mode, and
unplugged, the system displays the
charging duration in hours. Once you
plug in the vehicle, the value shows the
estimated time to finish charging.
• Scheduled Charge Complete Time:
When the vehicle is in Value Charge
mode, the system displays the
estimated charge complete time. It is
normal for the estimated complete
time to change while charging. The
vehicle keeps charging until the
high-voltage battery is fully charged.
GO Time Schedule
Touch the Edit button in the My GO Time
section of the Settings screen to see the
GO Time Schedule.
On
This turns on the GO Time schedule.
Off
This turns off the GO Time schedule. This
also turns off the cabin conditioning
function. Use this mode to prevent using
energy for cabin preconditioning when you
leave your vehicle plugged in and don't
plan to use it for a while, such as when on
vacation.
Note: If you choose to perform Value
Charging with the schedule off, the vehicle
schedules charging to finish at the lowest
cost within 24 hours of plugging the vehicle
in.
401MyFord Touch™ (If Equipped)

Power
A
HD
GE F
B C
I
K
M L JE161967
NMotor-to-wheel flow shows the direction of power flow between the wheels
and the electric motor.A
Electric Motor represents the hybrid electric motor. The higher the motor
power is, the larger the circle around this node. Any time the vehicle is ready to
be driven, the motor node illuminates.B
Battery-to-motor flow 1
shows the direction of power flow between the
high-voltage battery and the electric motor. Flow toward the motor indicates
the battery is providing power to accelerate the vehicle (discharging the battery).
Flow toward the battery indicates the electric motor is providing power to the
battery (charging the battery).C
Plug (Energi only) appears when you plug your vehicle into the wall. When
charging the high voltage battery from the wall, you can see flow from the plug
to the battery on the screen.D
Other 2
includes all power usage from the low voltage accessories such as the
climate control fan, headlights and heated seats. The higher the power usage
is from these accessories, the larger the circle around the node. This node
illuminates anytime the vehicle is on since there is always some low level power
in use.E
Climate 2,3
includes the power usage from the high-voltage climate control
components such as the electric A/C compressor and the electric heater (Energi
only). The higher the power usage is from these components, the larger the
circle around this node.F
404MyFord Touch™ (If Equipped)