2014 FORD ESCAPE Owners Manual

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s) Possible cause(s) Issue
· Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.
Voice command issues
Possible solution(s) Possible cause(s) Issue
· Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections. · You may be using the
wrong voice commands.
· You may be speaking too
soon or at the wrong time. SYNC does not understand
what I am saying.
· Be aware that SYNC's
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
· Review the media voice
commands at the beginning
of the media section. · You may be using the
wrong voice commands.
· You may be saying the
name differently than the
way you saved it. SYNC does not understand
the name of a song or artist.
· Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation. · The system may not be
reading the name the same
way you are saying it.
· Make sure you are saying
the complete title, such as
"California remix featuring
Jennifer Nettles".
· If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
318
SYNC™

Voice command issues
Possible solution(s) Possible cause(s) Issue
· Do not use special charac-
ters in the title. The system
does not recognize them.
· Review the Phone voice
commands at the beginning
of the phone section. · You may be using the
wrong voice commands.
· You may be saying the
name differently than the
way you saved it. SYNC does not understand
or is calling the wrong
contact when I want to
make a call. · Make sure you are saying
the contacts exactly as they
are listed. For example, if
you save a contact as Joe
Wilson, say "Call Joe
Wilson". · Contacts in your phone-
book may be very short and
similar, or they may contain
special characters.
· The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe". · Your phonebook contacts
may be in CAPS.
· Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
· If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".
319
SYNC™

GENERAL INFORMATIONWARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
AB
GCDFE
E161891
Phone A
Navigation (or Information if your vehicle is not equipped with Navigation) B
Climate C
Settings D
Home E
Information F
Entertainment G
320
MyFord Touch™ (If Equipped)

This system uses a four-corner strategy to
provide quick access to several vehicle
features and settings. The touchscreen
provides easy interaction with your cellular
phone, multimedia, climate control and
navigation system. The corners display any
active modes within those menus, such as
phone status or the climate temperature.
Note:Some features are not available while
your vehicle is moving.
Note:You can also directly access the
Home screen and Information screen by
pressing the Home ("house" icon) and
Information ("i" icon) buttons on your
steering wheel controls.
Note:Your system is equipped with a
feature that allows you to access and
control audio features for 30 minutes after
you switch the ignition off (and no doors
open).
PHONE
Press to select any of the following:
• Phone
• Quick Dial
• Phonebook
• History
• Messaging
• Settings
NAVIGATION
Press to select any of the following:
• My Home
• Favorites
• Previous Destinations
• Point of Interest
• Emergency
• Street Address
• Intersection
• City Center
• Map
• Edit Route Cancel RouteCLIMATE
Press to select any of the following:
• Driver Settings
• Recirculated Air
• Auto
•Dual
• Passenger Settings
•A/C
•Defrost
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SETTINGS
Press to select any of the following:
• Clock
• Display
• Sound
• Vehicle
• Settings
• Help
E142613
HOME
Press to access your home
screen. Depending on your
vehicle’s option package and software,
your screens may vary in appearance from
the descriptions in this section. Your
features may also be limited depending on
your market. Check with an authorized
dealer for availability.
E142608
INFORMATION
Press to select any of the following:
• Services
• Travel Link
• Alerts
• Calendar
• Apps
ENTERTAINMENT
321
MyFord Touch™ (If Equipped)

Press to select any of the following:
•AM
•FM
• SIRIUS
•CD
•USB
• BT Stereo
• SD Card
• A/V In
Using the Touch-Sensitive
Controls on Your System
To turn a feature on and off, just touch the
graphic with your finger. To get the best
performance from the touch-sensitive
controls:
• Do not press hard on the controls. They
are sensitive to light touch.
• Use your bare finger to touch the center
of a touch-control graphic. Touching
off-center of the graphic may affect
operation of a nearby control.
• Make sure your hands are clean and
dry.
• Since the touchscreen operates based
on the touch of a finger, you may have
trouble using it if you are wearing
gloves.
• Keep metal and other conductive
material away from the surface of the
touchscreen as this may cause
electronic interference (for example,
inadvertently turning on a feature other
than the one you meant to turn on).
Depending on your vehicle and option
package, you may also have these controls
on your bezel:
• Power: Switch the media or climate
features off and on.
•VOL: Control the volume of playing
media.• Fan: Control the speed of the climate
system fan.
• Seek and Tune buttons: Use as you
normally would in media modes.
• Eject: Eject a CD from the
entertainment system.
•SOURCE: Touch the word repeatedly
to see all available media modes. The
screen does not change, but you see
the media change in the lower left
status bar.
•SOUND: Touch the word to access the
Sound menu where you can adjust
settings such as: Bass, Treble,
Midrange, Balance and Fade, DSP
(Digital Signal Processing), Occupancy
Mode and Speed Compensated
Volume. (Your vehicle may not have
all of these sound options.)
• Hazard flasher: Switch the hazard
flashers off and on.
Cleaning the Touchscreen Display
Use a clean, soft cloth such as one used
for cleaning glasses. If dirt or fingerprints
are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray
alcohol onto the display. Do not use
detergent or any type of solvent to clean
the display.
Support
The SYNC support team is available to
help you with any questions you are not
able to answer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
In the United States, call: 1-888-270-1055.
In Canada, call: 1-800-565-3673.
Times are subject to change due to
holidays.
322
MyFord Touch™ (If Equipped)

Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
• Do not attempt to service or repair the
system. See an authorized dealer.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SIRIUS Travel Link sports
scores, movie times or ski conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following chart for more specific
examples.
Restricted features
Pairing a Bluetooth phone Cellular Phone
Adding phonebook contacts or uploading phonebook
contacts (from a USB)
List entries are limited for phone contacts and recent
phone call entries
Editing the keypad code System Functionality
Enabling Valet Mode
323
MyFord Touch™ (If Equipped)

Restricted features
Editing settings while the rear view camera or active park
assist are active
Editing wireless settings Wi-Fi and Wireless
Editing the list of wireless networks
Playing video Videos, Photos and Graphics
Editing the screen's wallpaper or adding new wallpaper
Composing text messages Text Messages
Viewing received text messages
Editing preset text messages
Using the keyboard to enter a destination Navigation
Demo navigation route
Adding or editing Address Book entries or Avoid Areas
Privacy Information
When you connect a cellular phone to
SYNC, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
unread), and call history, including history
of calls when your cell phone was not
connected to the system. In addition, if you
connect a media device, the system
creates and retains an index of supported
media content. The system also records a
short development log of approximately
10 minutes of all recent system activity.
The log profile and other system data may
be used to improve the system and help
diagnose any problems that may occur.The cellular profile, media device index,
and development log remain in your
vehicle unless you delete them and are
generally accessible only in your vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or your vehicle, we recommend
you perform a Master Reset to erase all
stored information.
System data cannot be accessed without
special equipment and access to your
vehicle's SYNC module. Ford Motor
Company and Ford of Canada do not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.
324
MyFord Touch™ (If Equipped)

Using Voice Recognition
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may appear in the lower left status
bar indicating the status of the voice
session (such as Listening, Success, Failed,
Paused or Try Again).
How to Use Voice Commands with Your
System
E142599
Press the voice icon. After the
tone, speak your command
clearly.
These commands can be said at any time
during a voice session
"Cancel"
"Exit"
"Go back"
"List of commands"
"Main menu"
"Next page"
"Previous page"
"What can I say?"
"Help"What Can I Say?
To access the available voice commands
for the current session, do one of the
following:
• During a voice session, press the Help
icon (?) in the lower left status bar of
the screen.
• Say, "What can I say?" for an
on-screen listing of the possible voice
commands associated with your
current voice session.
• Press the voice icon. After the tone, say,
"Help" to hear a list of possible voice
commands.
Helpful Hints
• Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• After pressing the voice icon, wait until
after the tone sounds and Listening
appears before saying a command. Any
command spoken prior to this does not
register with the system.
• Speak naturally, without long pauses
between words.
• At any time, you can interrupt the
system while it is speaking by pressing
the voice icon.
Accessing a List of Available Commands
• If you use the touchscreen, press the
Settings icon > Help > Voice
Command List.
• If you use the steering wheel control,
press the voice icon. After the tone,
speak your command clearly.
325
MyFord Touch™ (If Equipped)