2013 NISSAN LEAF service

10-16Troubleshooting guide/General system information
CARWINGSTM
SymptomPossible cause Possible solution
The system cannot connect to the
NISSAN CARWINGS Data Center. A subscription for the CARWINGSTMservice has not been
established. Sign up for a subscription to the CARWINGSTMservice. For details
about subscriptions, contact a NISSAN certified LEAF dealer.
The user ID and password are not entered. Enter the user ID and password.
“Inputting user ID and password” (page 1-11)
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is difficult to receive radio
waves. When the vehicle moves to an area where radio waves can be
transmitted sufficiently, communication will be restored. When the
icon on the display shows that the vehicle is inside the
communication area, the system can be used.
TCU is not turned on. If the icon does not show that the vehicle is inside the communication area despite the fact that the vehicle is in that
location, contact a NISSAN certified LEAF dealer.
Radio wave reception is not sufficient for TCU operation. When the vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the
icon on the display shows that the vehicle is inside the
communication area, the system can be used.
Communication may sometimes not be possible even when
the network status is good. Signing in again may restore the connection.
Some of the items that are displayed
on the menu screen cannot be se-
lected. The vehicle is being driven and some menu items are
disabled.
The vehicle is being driven. Stop the vehicle in a safe location and
apply the parking brake before operating the functions.
“Functions disabled while driving” (page 1-6)
Some parts of the screen are not
displayed. The vehicle is being driven and some menu items are
disabled. Operate the system after stopping the vehicle in a safe location and
applying the parking brake.
“Functions disabled while driving” (page 1-6)
The system does not announce in-
formation. The volume level is set to the minimum.
Adjust the volume level by operating theVOLbuttons located on
the control panel or on the steering wheel switch while the system
is announcing information.

BLUETOOTH®HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in-vehicle
hands free phone system. Use a cellular phone compatible with the system. Visit the
website (www.nissanusa.com/bluetooth) for model compat-
ibility.
Registration of the cellular phone has been performed
incorrectly. Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is completed. The Bluetooth
®setting of the in-vehicle hands free
phone system is turned off. Turn on the Bluetooth®setting of the system.
The Bluetooth
®setting of the cellular phone is turned
off. Turn on the Bluetooth®setting of the cellular phone.
The remaining battery level of the cellular phone is low. Charge the battery of the cellular phone.
The wireless Bluetooth
®connection may be disrupted
depending on the location of the cellular phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hand free phone system.
Do not place the cellular phone close to the seats or your
body.
Registration of the cellular phone is not completed. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party does not
respond to the call, the party is out of the service area,
or the call is abandoned before the party responds) , the
system may reject a request to make a call to the phone
number. Turn off the cellular phone and turn it on again to reset the
connection.
The system does not recognize the connection of
a cellular phone. The system does not receive or
make a call. The cellular phone is not compatible with the in-vehicle
hands free phone system.
Use a cellular phone compatible with the system. Visit the
website (www.nissanusa.com/bluetooth) for model compat-
ibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions (such as
dial lock, etc.) of the registered cellular phone. Remove any settings which are limiting use of the cellular
phone, and then perform registration again.
Troubleshooting guide/General system information10-23

*When the GPS positioning accuracy is low.
INFO:
. The vehicle icon may be misaligned when
starting the vehicle just after the READY to
drive indicator light is ON.
. The vehicle icon may also be misaligned if
different sized tires or tire chains are
installed.
. The system has a function that automatically
corrects the vehicle icon position when it is
misaligned from the actual position.
. Vehicle position correction by GPS may not
function when the vehicle is stopped.
. If the vehicle icon position does not return to
normal even after driving for a while, correct
the vehicle icon position manually.
“Adjusting current vehicle location” (page 3-75)
Detailed Map Coverage Areas
(MCA) for navigation system
This system is designed to help guiding to the
destination, and it also performs other functions
as outlined in this manual. However, the system
must be used safely and properly. Information
concerning road conditions, traffic signs and the
availability of services may not always be up-to-
date. The system is not a substitute for safe,
proper and legal driving.
Map data covers select metropolitan areas in the
United States and Canada.
Map data includes two types of areas: “Detailed
coverage areas” providing all detailed road data
and other areas showing “Main roads only”.
INFO:
Detailed map data is not available in many areas
and is generally limited to select major metro-
politan areas.
When gray road is displayed on map
. When you are driving on a road displayed in
gray after the vehicle has deviated from the
suggested route during route guidance,
automatic rerouting may not start immedi-
ately. .
The navigation system does not provide
route guidance for roads displayed in dark
green. Therefore, if the destination is set on
a road displayed in dark green, the enlarged
map display will return to the ordinary map
screen at some point on a suggested route
that is near the destination. Also, voice
guidance will stop at some point on a
suggested route that is near the destination.
. Places information and street names near
roads displayed in gray may not be con-
tained in the map data.
ROUTE CALCULATION
.There may be cases where carpool lanes are
included on a suggested route when the
automatic rerouting function is activated,
even if the “Use Time Restricted Roads” is
turned off.
“Setting conditions for route calcula-
tion” (page 3-55)
. The navigation system does not provide
route guidance for roads displayed in dark
green.
. If the destination is set on a dark green road,
the enlarged map display will switch to the
ordinary map screen at some point and
suggest a route that is near the destination.
The distance and direction to the endpoint
of the suggested route will be displayed in
Troubleshooting guide/General system information10-31

of the vehicle icon is automatically
adjusted before recalculating the route.
— There are cases in which the system shows an indirect route to reach the
destination or waypoints, if you set them
from stored or facility information. In
order to correct this, you must be careful
about the traffic direction, especially
when lanes with different travel directions
are shown separately, such as inter-
changes and service areas.
— This system makes no distinction be- tween limited traffic control and total
control (blockage) . It may show an
indirect route even if the road is usable.
— Even if the freeway preference is set to OFF, a route that uses the freeway may
be suggested.
— Even if the ferry preference is set to OFF, a route that uses a ferry line may be
suggested.
— Ferry lines, excluding those that are only for pedestrians, bicycles and motor-
cycles, are stored in this system. Take
into consideration the travel time required
and operational condition before decid-
ing whether to use them or not.ROUTE GUIDANCE
INFO:
The system will only announce street names
when the system language is set to English.
Street names are not announced when the
system is set to Franc¸ ais (French).
Basics of voice guidance
Voice guidance announces which direction to
turn when approaching an intersection in which
a turn is necessary.
INFO:
. There may be some cases in which voice
guidance and actual road conditions do not
correspond. This may occur because of
discrepancies between the actual road and
the information on the map data, or it is due
to the vehicle’s speed.
. In case voice guidance does not correspond
to the actual road conditions, follow the
information obtained from traffic signs or
notices on the road.
. Route guidance provided by the navigation
system does not take carpool lane driving
into consideration, especially when carpool
lanes are separated from other road lanes.
Directions provided and distances
to guide points
Directions will differ, depending on the road
type.
INFO:
Distances may vary, depending on the vehicle
speed.
Notification of intersection on ordinary
road:
1. "In about one quarter mile (400 meters) , right (left) turn."
2. "Right (left) turn ahead."
Troubleshooting guide/General system information10-33

where road data is not complete, voice
guidance may stop for long periods of time.
Be sure to follow the actual traffic restric-
tions while driving.
NOTES ON NAV TRAFFIC INFOR-
MATION
.The NavTraffic information service is not
provided for some cities. In addition, the
cities for which the traffic information service
is provided may be changed.
. In some cases, infrastructure problems may
prevent the complete display of the traffic
information. This is not a malfunction.
. Due to infrastructure problems, or due to the
time when the traffic information service
broadcast is received, the displayed infor-
mation may differ from the actual traffic
conditions.
. Depending on the traffic information, a
detour route may be slower than the original
route.
. NavTraffic is a service of SiriusXM Satellite
Radio. NavTraffic is only available in select
markets and is subject to data availability.
Reception of the XM
®signal may vary
depending on location. It requires a monthly
premium subscription. The service provider
is solely responsible for the quality and accuracy of the information provided. All
fees and programming are subject to
change. For more details on the NavTraffic
service, terms and conditions, please visit
www.siriusxm.com/navtraffic.
You can also contact SiriusXM Satellite
Radio at
1-866-635-2349.
. As of January 31, 2009, the NavTraffic
service covers 80 major metropolitan mar-
kets. For the most current list of markets
covered, please refer to
www.siriusxm.com/navtraffic, or call Sir-
iusXM Satellite Radio customer support at
1-866-635-2349.
. Due to road maintenance, infrastructure
problems (e.g. malfunction of road sensors,
outage of central computer of infrastructure)
or natural disasters, there are times when
some or all traffic information may not be
available.
. Incident information is based on human
collection. Not all incidents that have hap-
pened are collected and provided.
. Due to infrastructure problems, or transmis-
sion delay, there are times when the
information may differ from the actual con-
dition. Always observe safe driving practices
and follow all traffic regulations. .
Due to the coverage and quality of traffic
information and road conditions, it is not
always possible for the system to provide
the shortest time route even when traffic
information is considered.
. Traffic information that is displayed may
differ from information from other media
(e.g., radio) , as other media may use
different information sources.
MAP DATA
How to handle the Map SD card
In the right side slot, an SD card that includes
the map data is inserted. When handling the
Map SD card, please be careful and adhere to
the following instructions:
.An SD card is inserted in the slot on the
right side. This is the SDHC card that is
exclusively used for this device. This card
includes the map data. The SDHC card is
necessary to operate the device. Do not
remove this card except when update of the
map data is required.
. The device does not work even if the SDHC
card with the map data is inserted in the slot
on the left side.
. Never analyze, modify, delete or format the
map data. Doing so may cause an improper
operation of the device.
Troubleshooting guide/General system information10-37

10-38Troubleshooting guide/General system information
.The SDHC card that is exclusively used for
this device does not work properly even if it
is inserted in another device.
. The map data cannot be used even if it is
copied to another SDHC card.
. Do not remove the SDHC card containing
map data from the system. Using the system
with the SDHC card containing map data
removed will prevent some functions from
operating.
NOTE:
Do not remove the SD card containing map
data that is inserted in the right-hand slot.
When this SD card containing map data is
removed the navigation system will not
operate. If the SD card containing map
data is accidentally removed, after rein-
serting the SD card containing map data
into the right-hand slot, place the power
switch in the OFF position and then place
back in the ON position again.
How to order map data updates
To order updated map data, contact the
NISSAN NAVIGATION SYSTEM HELPDESK.
See the contact information on the inside front
cover of this manual.
About map data
1. This map data has been prepared by HITACHI AUTOMOTIVE SYSTEMS, LTD.
(HITACHI) , under license from NAVTEQ.
has added, processed and digitized data
based on the digital road map data of
NAVTEQ. Due to the production timing of
the map data, some new roads may not be
included in this map data or some of the
names or roads may be different from those
at the time you use this map data.
2. Traffic control and regulation data used in this map data may be different from those at
the time you use this map data due to the
data production timing. When driving your
vehicle, follow the actual traffic control signs
and notices on the roads.
3. Reproducing or copying this map software is strictly prohibited by law.
Published by Nissan North America, Inc.
Omaha, NE, Copyright
*C1993-2010 NAVTEQ. All Rights Reserved.
*C2010, All Rights Reserved.
WARNING
. This navigation system should not
be used to replace your own judge-
ment. No itinerary suggested by this
navigation system should ever over-
ride any highway regulations, your
own judgement, or a knowledge of
safe driving practices. Do not follow
the navigation system’s suggested
itinerary if it would cause you to
perform a dangerous or illegal act,
place you in a dangerous situation,
or take you into an area you con-
sider unsafe.
. The advice provided by the naviga-
tion system is to be regarded as a
suggestion only. There may be
times when the navigation system
displays the vehicle’s location in-
correctly, fails to suggest the short-
est route, or fails to direct you to the
your desired destination. In such
instances, rely on your own driving
judgement, taking into account the
driving conditions at the time.
. Do not use the navigation system to
locate emergency services. The da-
tabase does not contain a complete

listing of emergency services such
as police stations, fire halls, hospi-
tals and walk-in clinics. Please
show discretion and ask for direc-
tions in such instances.
. As the driver, you alone are respon-
sible for your driving safety.
— In order to avoid a traffic acci-
dent, do not operate the system
while driving.
— In order to avoid a traffic acci- dent, operate the system only
when the vehicle is stopped at a
safe place and the parking
brake is on.
— In order to avoid a traffic acci- dent or traffic offence, remem-
ber that actual road conditions
and traffic regulations take pre-
cedence over the information
contained on the navigation sys-
tem.
— The Software may contain inac- curate or incomplete informa-
tion due to the passage of
time, changing circumstances,
and the sources of information
used. Please respect current traffic conditions and regula-
tions at all times while driving.
— Where actual road conditions and highway regulations differ
from the information contained
on the navigation system, abide
by the highway regulations.
— Keep the amount of time spent viewing the screen while driving
to a strict minimum.
The navigation system does not provide,
nor represent in any way information on:
traffic and highway regulations; technical
aspects of the vehicle including weight,
height, width, load and speed limits; road
conditions including grade, percentage of
incline and surface conditions; obstacles
such as the height and width of bridges
and tunnels; and other current driving or
road conditions. Always rely on your own
judgement when driving a car, taking into
account current driving conditions.
The marks of companies displayed by this
product to indicate business locations are the
marks of their respective owners. The use of
such marks in this product does not imply any
sponsorship, approval, or endorsement by such companies of this product.
End-user terms
The data (“Data”) is provided for your personal,
internal use only and not for resale. It is
protected by copyright, and is subject to the
following terms and conditions which are agreed
to by you, on the one hand, and HITACHI
AUTOMOTIVE SYSTEMS, LTD. (“HITACHI”)
and its licensors (including their licensors and
suppliers) on the other hand.
*C2010 NAVTEQ. All rights reserved.
The Data for areas of Canada includes informa-
tion taken with permission from Canadian
authorities, including:
*CHer Majesty the Queen
in Right of Canada,*CQueen’s Printer for
Ontario,*CCanada Post Corporation, Geo-
Base®,*CDepartment of Natural Resources
Canada.
NAVTEQ holds a non-exclusive license from the
United States Postal Service
®to publish and
sell ZIP+4®information.
*CUnited States Postal Service®2010. Prices
are not established, controlled or approved by
the United States Postal Service
®. The following
trademarks and registrations are owned by the
USPS: United States Postal Service, USPS, and
ZIP+4.
Troubleshooting guide/General system information10-39

10-40Troubleshooting guide/General system information
Terms and conditions:
Personal Use Only.You agree to use this Data
together with Nissan Automotive Products for
the solely personal, non-commercial purposes
for which you were licensed, and not for service
bureau, timesharing or other similar purposes.
Accordingly, but subject to the restrictions set
forth in the following paragraphs, you may copy
this Data only as necessary for your personal
use to (i) view it, and (ii) save it, provided that
you do not remove any copyright notices that
appear and do not modify the Data in any way.
You agree not to otherwise reproduce, copy,
modify, decompile, disassemble, create any
derivative works of, or reverse engineer any
portion of this Data, and may not transfer or
distribute it in any form, for any purpose, except
to the extent permitted by mandatory laws.
Restrictions. Except where you have been
specifically licensed to do so by HITACHI, and
without limiting the preceding paragraph, you
may not (a) use this Data with any products,
systems, or applications installed or otherwise
connected to or in communication with vehicles,
capable of vehicle navigation, positioning, dis-
patch, real time route guidance, fleet manage-
ment or similar applications; or (b) with or in
communication with any positioning devices or
any mobile or wireless-connected electronic or computer devices, including without limitation
cellular phones, palmtop and handheld compu-
ters, pagers, and personal digital assistants or
PDAs.
Warning.
The Data may contain inaccurate or
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time, changing circumstances, sources used
and the nature of collecting comprehensive
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may not apply to you.
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AND SUPPLIERS) SHALL NOT BE LIABLE TO
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OR ACTION, IRRESPECTIVE OF THE NATURE
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