2013 MERCEDES-BENZ B-CLASS SPORTS wheel

the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice outpu
tis not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer
Assistance center can ascertain the nature of
the problem (Y page 251).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp for Roadside
Assistance call button :is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end acall: press the ~button on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on the audio syste moron
COMAND. MB Info call button X
Press MB Info call button :.
This initiates a call to the Mercedes-Benz
Custome rAssistance Center. The indicator
lamp in MB Info call button :flashes while
the connection is being made. The
Connecting Call message appears on
the multifunction display. The audio system
is muted.
If a connection can be made, the Call Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The display of the audio system or
COMAND shows that an mbrace call is
active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA. 248
FeaturesStowage and features

USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i
The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button :is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end acall: press the ~button on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on the audio syste moron
COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center.
All other calls can be ended by pressing:
R
the ~ button on the multifunction
steering wheel
R the corresponding butto nonthe audio
system or on COMAND for ending a
telephone call
i If an mbrace call is initiated, audio output
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location. Downloading destinations in COMAND Downloading destinations
Destination Download gives you access to a
data bank with over 15 million Points of
Interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded.A
lternatively, you can obtain the
location of Points of Interest (POIs)/
importan tdestinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No , the address can be stored
in the address book.
i The Destination Download function is
available if the correspondin gmobile
phone network is available and data
transfer is possible.
i You can only use the Destination
Download function if the vehicle is
equipped with a navigation system.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the
current route section. Features
249Stowage and features Z

Aq
ualified specialist workshop, e.g. an
authorized Mercedes-Ben zCenter, will reset
the ASSYST PLUS service interval display
after the service work has been carried out.
You can obtain further information, e.g.
regarding service work, from an authorized
Mercedes-Benz Center or directly from
Mercedes-Benz.
Special service requirements
Arduous operating conditions or increased
loads on the vehicle will require some service
work to be performed more often than for a
vehicle in normal use. Such arduous
conditions include regular city driving with
frequent intermediate stops and use in
mountainous terrain or on poor road
surfaces.
For example, if the vehicle is used under
arduous operating conditions, have air filters,
engine oil and oil filters changed frequently
and chec kthe wheels often.F urther
information can be obtaine dataqualified
specialist workshop, e.g. an authorized
Mercedes-Benz Center.
Driving abroad
An extensive Mercedes-Benz Service network
is also available in other countries. You can
obtain further information from any
authorized Mercedes-Benz Center. Care
General notes
G
WARNING
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the
particular container .Always open your
vehicle's doors or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children. H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible
manner.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosio nofthe brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after
cleaning. Braking heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents
recommended and approved by Mercedes-
Benz. Exterior care
Automatic car wash G
WARNING
Braking efficiency is reduced after washing
the vehicle. This could cause an accident. For
this reason, you must drive particularly
carefully after washing the vehicle until the
brakes have dried. Care
265Maintenance and care Z

Cleaning the wheels
!
Do no tuse acidic wheel cleaning products
to remove brake dust. This could damage
wheel bolts and brake components.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after
cleaning. Braking heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked.
Cleaning the paintwork !
Do not affix:
R stickers
R films
R magnetic plates or similari tems
to painted surfaces .You could otherwise
damage the paintwork.
X Remove dirt immediately, where possible,
while avoiding rubbing too hard.
X Soak insect remains with insect remover
and rinse off the treated areas afterwards.
X Soak bird droppings with water and rinse
off the treated areas afterwards.
X Remove coolant, brake fluid, tree resin,
oils, fuels and greases by rubbing gently
with a cloth soaked in petroleum ether or
lighter fluid.
X Use tar remover to remove tar stains.
X Use silicone remover to remove wax.
X Use a suitable touch-up stick, e.g. MB
Touch-Up Stick, to repair slight damage to
the paintwork quickly and provisionally.
The following cannot always be completely
repaired:
R scratches
R corrosive deposits R
areas affected by corrosion
R damage caused by inadequate care
In such cases, visit a qualified specialist
workshop.
If water no longer forms "beads" on the paint
surface, use the paint care products
recommended and approved by Mercedes-
Benz.T his is the case approximately every
three to five months, depending on the
climate conditions and the care product used.
If the dirt has penetrated the paint surface or
if the paintwork has become dull, then the
paintwork should be cleaned. For cleaning,
please use the paint cleaner recommend and
approved by Mercedes Benz.
Do not use these care products in the sun or
on the hood while the hood is hot.
Matte finish care !
Never polish the vehicle or the light alloy
wheels. Polishing causes the finish to
shine.
! The following may cause the paint to
become shiny and thus reduce the matte
effect:
R Vigorous rubbing with unsuitable
materials.
R Frequent use of car washes.
R Washing the vehicle in direct sunlight.
! Never use paint cleaner, buffing or
polishing products, or gloss preserver, e.g.
wax. These products are only suitable for
high-gloss surfaces. Their use on vehicles
with matte finish leads to considerable
surface damage (shiny, spotted areas).
Always have paintwork repairs carried out
at a qualified specialist workshop.
! Do not use wash programs with a hot wax
treatment under any circumstances.
Observe these notes if your vehicle has a
clear matte finish. This will help you to avoid
damage to the paintwork due to incorrect
treatment. Care
267Maintenance and care Z

These notes also apply to light alloy wheels
with a clear matte finish.
i
The vehicle should preferably be washed
by hand using a soft sponge, car shampoo
and plenty of water.
i Use only insect remover and car shampoo
from the range of recommended and
approved Mercedes-Benz care products.
Cleaning the windows G
WARNING
Switch off the windshield wipers and remove
the SmartKey from the ignition lock before
cleaning the windshield or the wiper blades.
The windshield wipers could otherwise move
and injure you.
! Only fold the windshield wipers away from
the windshield when vertical. Otherwise,
you will damage the hood.
! Do not use dry cloths, abrasive products,
solvents or cleaning agents containing
solvents to clean the inside of the windows.
Do not touch the insides of the windows
with hard objects, e.g. an ice scraper or
ring. There is otherwise a risk of damaging
the windows.
! Clean the water drainage channels of the
windshield and the rear window at regular
intervals. Deposits such as leaves, petals
and pollen may under certain
circumstances prevent water from draining
away.T his can lead to corrosion damage
and damage to electronic components.
X Cleant he inside and outside of the
windows with a damp cloth and a cleaning
agent that is recommended and approved
by Mercedes-Benz.
Cleaning the wiper blades G
WARNING
Switch off the windshield wipers and remove
the SmartKey from the ignition lock before cleaning the windshield or the wiper blades.
The windshield wipers could otherwise move
and injure you.
! Only fold the windshield wipers away from
the windshield when vertical. Otherwise,
you will damage the hood.
! Do not pull the wiper blade. Otherwise,
the wiper blade could be damaged.
! Do not clean wiper blades too often and
do not rub them too hard. Otherwise, the
graphite coating could be damaged. This
could cause wiper noise.
X Fold the windshield wiper arms away from
the windshield.
X Carefully clean the wiper blades with a
damp cloth.
X Fold the windshield wiper arms back again
before switching on the ignition.
! Hold the wiper arm securely when folding
back. The windshield could be damaged if
the wiper arm smacks against it suddenly.
Cleaning the exterior lighting !
Only use cleaning agents or cleaning
cloths which are suitable for plastic light
lenses. Unsuitable cleaning agents or
cleaning cloths could scratch or damage
the plastic light lenses.
X Cleant he plastic lenses of the exterior
lighting using a wet sponge and a mild
cleaning agent, e.g. Mercedes-Ben zcar
shampoo or cleaning cloths.
Cleaning the mirror turn signals !
Only use cleaning agents or cleaning
cloths that are suitable for plastic lenses.
Unsuitable cleaning agents or cleaning
cloths could scratch or damage the plastic
lenses of the mirror tur nsignals.
X Clean the plasti clenses of the mirror turn
signals in the exterior mirror housing using
a wet sponge and a mild cleaning agent, 268
CareMaintenance and care

e.g. Mercedes-Benzc
ar shampoo or
cleaning cloths.
Cleaning the sensors !
If you clean the sensor swith a power
washer, make sure that you keep a
distance of at least 11. 8in(30 cm) between
the vehicle and the power washer nozzle.
Information about the correct distance is
available from the equipment
manufacturer. X
Clean sensors :of the driving systems
with water, car shampoo and a soft cloth.
Cleaning the rear view camera !
Do not clea nthe camera lens and the area
around the rear view camera with a power
washer. X
Use clear water and a soft cloth to clean
camera lens :.
Cleaning the exhaust pipe !
Do not clean the exhaust pipe with acid-
based cleaning agents such as sanitary
cleansers or wheel cleaners.
X Cleant he exhaust pipe with a chrome care
product tested and approved by Mercedes-
Benz.
Impurities combined with the effects of road
grit and corrosive environmental factors may
cause flash rust to form on the surface. You
can restore the original shine of the exhaust
pipe by cleaning it regularly, especially in
winter and after washing. Interior care
Cleaning the display !
For cleaning, do not use any of the
following:
R alcohol-based thinner or gasoline
R abrasive cleaning agents
R commercially-available household
cleaning agents
These may damage the display surface. Do
not put pressure on the display surface
when cleaning. This could lead to
irreparable damage to the display.
X Before cleaning the display, make sure that
it is switched off and has cooled down.
X Cleant he display surface using a
commercially available microfiber cloth
and TFT/LCD display cleaner.
X Dry the display surface using a dry
microfiber cloth.
Cleaning the plastic trim G
WARNING
When cleaning the steering wheel boss and
dashboard, do not use cockpit sprays or Care
269Maintenance and care
Z

cleaning agents containing solvents. Cleaning
agents containing solvents cause the surface
to become porous, and as
aresult, plastic
parts may break away and be thrown around
the interior when an air bag is deployed, which
may result in severe injuries.
! Do not affix the following to plastic
surfaces:
R stickers
R films
R scented oil bottles or similar items
You can otherwise damage the plastic.
! Do not allow cosmetics, insect repellent
or sunscreen to come into contact with the
plastic trim .This maintains the high-quality
look of the surfaces.
X Wipe the plastic trim with a damp, lint-free
cloth, e.g. a microfiber cloth.
X Heavy soiling: use car care and cleaning
products recommended and approved by
Mercedes-Benz.
The surface may change color temporarily.
Wait until the surface is dry again.
Cleaning the steering wheel and gear or
selector lever X
Thoroughly wipe with a damp cloth or use
leather care agents that have been
recommended and approved by Mercedes-
Benz.
Cleaning genuine wooda nd trim
elements !
Do not use solvent-based cleaning agents
such as tar remover, wheel cleaners,
polishes or waxes. There is otherwise a risk
of damaging the surface.
! Do not use chrome polish on trim pieces.
The trim pieces have a chrome look but are
mostly made of anodized aluminum and
can lose their shine if chrome polish is
used. Use a damp, lint-free cloth instead
when cleaning the trim pieces. If the chrome-plated trim pieces are very
dirty, you can use a chrome polish. If you
are unsure as to whether the trim pieces
are chrome-plated or not, consult an
authorized Mercedes-Benz Center.
X Wipe the wooden trim and trim pieces with
a damp, lint-free cloth,e .g. a microfiber
cloth.
X Heavy soiling: use car care and cleaning
products recommended and approved by
Mercedes-Benz.
Cleaning the seat covers General notes
!
Do not use microfibe rcloths to clean
genuine leather, artificial leathe ror
Alcantara® covers. If used often, these can
damage the cover.
i Note tha tregular care is essential to
ensure that the appearance and comfort of
the covers is retained over time.
Genuine leather seat covers
Leather is a natural product.
It exhibits natural surface characteristics, for
example:
R Differences in the texture
R Signs of stretching and marking
R Slight nuances of color
These are characteristics of leather and not
material defects.
! To retain the natural appearance of the
leather, observe the following cleaning
instructions:
R Clean genuine leather covers carefully
with a damp cloth and then wipe the
covers down with a dry cloth.
R Make sure that the leather does not
become soaked. It may otherwise
become rough and cracked.
R Only use leather care agents that have
been tested and approved by Mercedes- 270
CareMaintenance and care

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Please read the information on qualified
specialist workshops (Y page 23).Where will I find...?
First-aid kit
X
Open the tailgate.
X To open the stowage compartment: turn
rotary knob :clockwise and fold down
cover ;. X
Remove first-aid kit =. i
Check the expiration date on the first-aid
kit at least once a year. Replace the
contents if necessary, and replace missing
items. Vehicle tool kit
General notes Vehicles with the TIREFIT kit: the TIREFIT kit
is in the stowage well beneat
hthe cargo
compartment floor.
Vehicles with a tire-change tool kit: the tire-
change tool kit is in the stowage well beneath
the cargo compartment floor.
i Apart from certain country-specific
variations, the vehicles are not equipped
with a tire-change tool kit. Some tools for
changing a wheel are specific to the
vehicle. For more information on which
tools are required to perform a wheel
change on your vehicle, consult a qualified
specialist workshop.
Tools required for changing awheel may
include, for example:
R Jack
R Wheel chock
R Lug wrench
Vehicles with aTIREFIT kit :
Tire inflation compressor
; Towing eye
= Tire sealan tfiller bottle 274
Where will I find...?Breakdown assistance