2013 LINCOLN MKZ HYBRID maintenance schedule

Cleaning Products.............................294
Cleaning the Exterior........................294
Repairing Minor Paint Damage
......295
Waxing...................................................295
Cleaning the Engine..........................296
Cleaning the Windows and Wiper Blades................................................296
Cleaning the Interior..........................297
Cleaning the Instrument Panel and Instrument Cluster Lens..............298
Cleaning Leather Seats...................298
Cleaning the Alloy Wheels.............299
Vehicle Storage
..................................300
Wheels and Tires
Temporary Mobility Kit
.....................303
Tire Pressure Monitoring System...............................................309
Tire Care..................................................313
Using Snow Chains............................328
Technical Specifications
.................329
Capacities and Specific- ations
Engine Specifications.......................330
Motorcraft Parts
...................................331
Vehicle Identification Number
.......332
Vehicle Certification Label
..............333
Transmission Code Designation......................................333
Technical Specifications..................335
Accessories
Accessories...........................................338 Ford Extended Service
Plan (ESP)
Ford Extended Service Plan (ESP)
..................................................340
MyLincoln Touch ™
General Information
..........................343
Settings..................................................355
Entertainment.....................................367
Phone.....................................................388
Electric Vehicle Information
...........395
Information..........................................400
Climate....................................................412
Navigation..............................................415
Appendices
End User License Agreement........426
Scheduled Maintenance
Scheduled Maintenance
.................444
5
MKZ Hybrid (CC9) Table of Contents

Web Address
www.dtsc.ca.gov/hazardouswaste/ perchlorate
LINCOLN CREDIT
Lincoln Automotive Financial Services
offers a full range of financing and
lease plans to help you acquire your
vehicle. If you have financed or leased
your vehicle through Lincoln
Automotive Financial Services, thank
you for your business.
For your convenience we offer a
number of ways to contact us, as well
as help manage your account.
Phone: 1-888-498-8801
For more information regarding
Lincoln Automotive Financial Services,
as well as access Account Manager,
please go to www.LincolnAFS.com.
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the
highest standards using quality parts.
We recommend that you demand the
use of genuine Ford and Motorcraft
parts whenever your vehicle requires
scheduled maintenance or repair. You
can clearly identify genuine Ford and
Motorcraft parts by looking for the
Ford, FoMoCo or Motorcraft branding
on the parts or their packaging. Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make
sure that your vehicle provides years
of service is to have it maintained in
line with our recommendations using
parts that conform to the
specifications detailed in this Owner
’s
Manual. Genuine Ford and Motorcraft
parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision
parts meet our stringent requirements
for fit, finish, structural integrity,
corrosion protection and dent
resistance. During vehicle
development we validate these parts
deliver the intended level of protection
as a whole system. A great way to
know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement
Parts
Genuine Ford and Motorcraft
replacement parts are the only
replacement parts that benefit from
a Ford Warranty. Damage caused to
your vehicle as a result of the failure
of non-Ford parts may not be covered
by the Ford Warranty. For additional
information, refer to the terms and
conditions of the Ford Warranty.
12
MKZ (CC9) Introduction

Both heated mirrors remove ice, mist
and fog when you switch on the
heated rear window.
CABIN AIR FILTER
Your vehicle is equipped with a cabin
air filter. It is located behind the glove
box.
The particulate filtration system
reduces the concentration of airborne
particles such as dust, spores and
pollen in the air supplied to the interior
of your vehicle.
Note:
To prevent foreign objects from
entering the system, make sure the
cabin air is in place at all times.
Running the system without a filter in
place could result in degradation or
damage to the system.
The particulate filtration system gives
you and your passengers the following
benefits:
• It improves your driving comfort by
reducing particle concentration.
• It improves the interior
compartment cleanliness.
• It protects the climate control
components from particle
deposits.
Replace the filter at regular intervals.
See Scheduled Maintenance (page
444).
For additional cabin air filter
information, or to replace the filter,
see an authorized dealer. REMOTE START
The climate control system adjusts
the cabin temperature during remote
start.
You cannot adjust the system during
remote start operation. Turn the
ignition on to return the system to its
previous settings. You can now make
adjustments. You need to turn certain
vehicle-dependent features back on,
such as:
•
heated seats
• cooled seats
• heated steering wheel
• heated mirrors
• heated rear window.
You can adjust the settings using the
information display controls.
See
Information Displays (page 103).
Automatic Settings
You can set the climate control to
operate in AUTO mode through the
information display setting: Remote
Start > Climate Control > Heater-A/C
> Auto. The climate control system
automatically sets the interior
temperature to 72°F (22°C).
In hot weather, the system is set to
72°F (22°C). Cooled seats are set to
high (if available, and selected to
AUTO in the information display).
In moderate weather, the system
either heats or cools (based on
previous settings). The rear defroster,
heated mirrors and heated/cooled
seats do not automatically turn on.
141
MKZ (CC9) Climate Control

During certain events (such as vehicle
servicing) your low voltage 12-volt
battery may become disconnected or
disabled. Once the battery is
reconnected and after driving the
vehicle, the engine may continue to
operate for three to five seconds after
the key is turned to off. This is a
normal condition.
Braking: Your hybrid is equipped with
standard hydraulic braking and
regenerative braking. Regenerative
braking is performed by your
transmission and it captures brake
energy and stores it in your high
voltage battery.
Driving to optimize fuel economy
Note:
Having your engine running is
not always an indication of inefficiency.
In some cases, it is actually more
efficient than driving in electric mode.
Your fuel economy should improve
throughout your hybrid's break-in
period. As with any vehicle, your
driving habits and accessory usage
can significantly impact your fuel
economy. For best results, keep in
mind these tips: •
Keep the tires properly inflated and
only use the recommended size.
• Aggressive driving increases the
amount of energy required to move
your vehicle. In general, you can
achieve better fuel economy with
mild to moderate acceleration and
deceleration. Moderate braking is
particularly important since it
allows you to maximize the energy
captured by the regenerative
braking system.
Additional Tips:
• Do not carry extra loads.
• Be mindful of adding external
accessories that may increase
aerodynamic drag.
• Observe posted speed limits.
• Perform all scheduled
maintenance.
• There is no need to wait for your
engine to warm up. The vehicle is
ready to drive immediately after
starting.
EV+ Mode
Your vehicle will recognize your
frequent destinations and allow for
more EV driving as you approach
them. For example, when nearing your
home it should be easier to stay in
electric mode. The EV indicator will
display EV+ when this mode is active.
You should see this about 1/8 mile
(200 meters) from a frequent
destination. See Information
Displays (page 103).
168
MKZ (CC9) Unique Driving Characteristics

Answer
Question
Change the engine oil every 10000
miles (16000 km) under normal oper- ating conditions. See Scheduled
Maintenance (page 444).
What is the engine oil change service
interval?
Your hybrid vehicle can use E15 (15%ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel
economy because ethanol contains
less energy per gallon than gasoline.
Your hybrid vehicle is not designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and
how will it affect my fuel economy?
The high voltage battery system is
designed to last the life of the vehicle and requires no maintenance.
How long will my high voltage battery
last? Does it need maintenance?
There are no provisions for charging
the high voltage battery from a power supply external to the vehicle.
Can you charge the battery with a plug
into an A/C outlet?
Yes. Your hybrid vehicle can be flattowed without modification. See Towing
(page 244).
Can I tow the hybrid behind my motor
home with all four wheels down?
171
MKZ (CC9) Unique Driving Characteristics

EMISSION CONTROL
SYSTEM
WARNINGS
Do not park, idle, or drive your
vehicle in dry grass or other dry
ground cover. The emission system
heats up the engine compartment and
exhaust system, which can start a fire. Exhaust leaks may result in entry
of harmful and potentially lethal
fumes into the passenger
compartment. If you smell exhaust
fumes inside your vehicle, have your
dealer inspect your vehicle
immediately. Do not drive if you smell
exhaust fumes. Your vehicle is equipped with various
emission control components and a
catalytic converter that will enable
your vehicle to comply with applicable
exhaust emission standards. To make
sure that the catalytic converter and
other emission control components
continue to work properly:
To make sure that the catalytic
converter and other emission control
components continue to work
properly:
•
Use only the specified fuel listed.
• Avoid running out of fuel.
• Do not turn off the ignition while
your vehicle is moving, especially
at high speeds.
• Have the items listed in scheduled
maintenance information
performed according to the
specified schedule. The scheduled maintenance items
listed in scheduled maintenance
information are essential to the life
and performance of your vehicle and
to its emissions system.
If you use parts other than Ford,
Motorcraft or Ford-authorized parts
for maintenance replacements, or for
service of components affecting
emission control, such non-Ford parts
should be the equivalent to genuine
Ford Motor Company parts in
performance and durability.
Illumination of the service engine soon
indicator, charging system warning
light or the temperature warning light,
fluid leaks, strange odors, smoke or
loss of engine power could indicate
that the emission control system is
not working properly.
An improperly operating or damaged
exhaust system may allow exhaust to
enter the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately.
Do not make any unauthorized
changes to your vehicle or engine. By
law, vehicle owners and anyone who
manufactures, repairs, services, sells,
leases, trades vehicles, or supervises
a fleet of vehicles are not permitted
to intentionally remove an emission
control device or prevent it from
working. Information about your
vehicle
’s emission system is on the
Vehicle Emission Control Information
Decal located on or near the engine.
This decal also lists engine
displacement
179
MKZ (CC9) Fuel and Refueling

BREAKING-IN
You need to break in new tires for
approximately 300 miles (480
kilometers). During this time, your
vehicle may exhibit some unusual
driving characteristics. The engine also
needs to break in. Avoid hard
accelerations and driving too fast for
the first 1000 miles (1600 kilometers).
If possible, avoid carrying heavy loads
up steep grades during the break-in
period.
ECONOMICAL DRIVING
Fuel economy is affected by several
things such as how you drive, the
conditions you drive under and how
you maintain your vehicle.
There are some things to keep in mind
that may improve your fuel economy:
•
Accelerate and slow down in a
smooth, moderate fashion.
• Drive at steady speeds.
• Anticipate stops; slowing down
may eliminate the need to stop.
• Combine errands and minimize
stop-and-go driving.
•When running errands, go to
the furthest destination first
and then work your way back
home.
• Close the windows for high-speed
driving.
• Drive at reasonable speeds.
(Traveling at 65 mph/105 kph uses
about 15% less fuel than traveling
at 75 mph/121 kph). •
Keep the tires properly inflated and
use only the recommended size.
• Use the recommended engine oil.
• Perform all regularly scheduled
maintenance.
There are also some things you may
want to avoid doing because they
reduce your fuel economy:
• Avoid sudden or hard
accelerations.
• Avoid revving the engine before
turning off the car.
• Avoid long idle periods.
• Do not warm up your vehicle on
cold mornings.
• Reduce the use of air conditioning
and heat.
• Avoid using speed control in hilly
terrain.
• Do not rest your foot on the brake
pedal while driving.
• Avoid carrying unnecessary weight
(approximately 1 mpg [0.4
kilometers/liter] is lost for every
400 lbs [180 kilograms] of weight
carried).
• Avoid adding particular
accessories to your vehicle (e.g.
bug deflectors, rollbars/light bars,
running boards, ski racks).
• Avoid driving with the wheels out
of alignment.
DRIVING THROUGH WATER
Note: Driving through deep water
above the recommended levels can
cause vehicle damage.
247
MKZ (CC9) Driving Hints

GETTING THE SERVICES
YOU NEED
Warranty repairs to your vehicle must
be performed by an authorized dealer.
While any authorized dealer handling
your vehicle line will provide warranty
service, we recommend you return to
your selling authorized dealer who
wants to ensure your continued
satisfaction.
Please note that certain warranty
repairs require special training and
equipment, so not all authorized
dealers are authorized to perform all
warranty repairs. This means that,
depending on the warranty repair
needed, you may have to take your
vehicle to another authorized dealer.
A reasonable time must be allowed
to perform a repair after taking your
vehicle to the authorized dealer.
Repairs will be made using Ford or
Motorcraft parts, or remanufactured
or other parts that are authorized by
Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the
Ford Customer Relationship Center or
use the online resources listed below
to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-521-4140
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources
are available online at
www.fordowner.com
These are some of the items that can
be found online:
•
U.S. dealer locator by Dealer
Name, City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Customer Relationship Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or
are unsatisfied with the service you
are receiving, follow these steps:
258
MKZ (CC9) Customer Assistance