2013 LINCOLN MKZ HYBRID jump start

Collision Warning System...............230
Steering..................................................233
Drive Control........................................234
Load Carrying
Load Limit.............................................236
Towing
Towing a Trailer...................................244
Transporting the Vehicle.................244
Towing the Vehicle on Four Wheels...............................................245
Driving Hints
Breaking-In............................................247
Economical Driving............................247
Driving Through Water
......................247
Floor Mats
.............................................248
Roadside Emergencies
Roadside Assistance........................250
Hazard Warning Flashers
.................251
Jump-Starting the Vehicle...............251
Collision, Damage or Fire Event.....255
Post-Crash Alert System.................257
Customer Assistance
Getting the Services You Need
......258
In California (U.S. Only)...................259
The Better Business Bureau (BBB) Auto Line Program (U.S.
Only)...................................................260
Utilizing the Mediation/Arbitration Program (Canada Only)...............261
Getting Assistance Outside the U.S. and Canada
......................................262 Ordering Additional Owner's
Literature...........................................263
Reporting Safety Defects (U.S. Only)...................................................264
Reporting Safety Defects (Canada Only)...................................................264
Fuses
Changing a Fuse.................................265
Fuse Specification Chart.................266
Maintenance
General Information...........................277
Opening and Closing the Hood......278
Under Hood Overview - 2.0L Hybrid.................................................278
Engine Oil Dipstick............................280
Engine Oil Check................................280
Oil Change Indicator Reset............280
Engine Coolant Check
.......................281
Automatic Transmission Fluid Check.................................................286
Brake Fluid Check
..............................286
Power Steering Fluid Check...........286
Fuel Filter
...............................................287
Washer Fluid Check...........................287
Changing the 12V Battery................287
Checking the Wiper Blades............289
Changing the Wiper Blades...........289
Changing the Engine Air Filter.......290
Adjusting the Headlamps................291
Changing a Bulb.................................292
Bulb Specification Chart.................293
Vehicle Care
General Information
..........................294
4
MKZ Hybrid (CC9) Table of Contents

Note:
Since engine speed is controlled
by the transmission, it may seem
elevated at times. This is normal hybrid
operation and helps deliver fuel
efficiency and performance.
Neutral: It is not recommended to
idle the vehicle in position N for an
extended period of time because this
will discharge your high voltage
battery and decrease fuel economy.
The engine will not start, and cannot
provide power to the hybrid system in
position
N.
Low Gear:
Low gear (position L) is
designed to mimic the enhanced
engine braking available in non-hybrid
vehicles. Low gear will produce high
engine speeds to provide necessary
engine braking. This is normal and will
not damage your vehicle. In low gear,
the gas engine will remain on more
often than in position
D.
Unique Hybrid Operating
Characteristics
Your vehicle behaves differently
compared to a non-hybrid. Here is a
description of the major differences:
Battery: Your Hybrid is equipped with
a high voltage battery. A cool battery
ensures battery life and provides the
best possible performance. Your
hybrid high voltage battery may
periodically re-condition itself to
ensure maximum efficiency. You may
notice slight changes in driveability
during this process, but it is an
important part of your hybrid's high
voltage battery optimization features. Cabin air cools the high voltage
battery by pulling air through vents in
the rear package tray. Avoid placing
objects on the package tray which
could block air flow through the vents.
If you leave your vehicle inoperative
for over 31 days, it may be necessary
to jumpstart the vehicle. See
Roadside Emergencies
(page 250).
Engine:
The engine speed in your
hybrid is not directly tied to your
vehicle speed. Your vehicle's engine
and transmission are designed to
deliver the power you need at the
most efficient engine speed. During
heavy accelerations, your hybrid may
reach high engine speeds (up to 6000
RPM).
In prolonged mountainous driving, you
may see the engine tachometer
changing without your input. This is
intentional and maintains the battery
charge level. You may also notice
during extended downhill driving that
your engine continues to run instead
of shutting off.
During this engine braking, the engine
stays on, but it is not using any fuel.
You may also hear a slight whine or
whistle when operating your vehicle.
This is the normal operation of the
electric generator in the hybrid
system.
167
MKZ (CC9) Unique Driving Characteristics

ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle
Limited Warranty. The service is
available:
•
24-hours, seven days a week.
• for the coverage period listed on
the Roadside Assistance Card
included in your Owner's Manual
portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare
(except vehicles that have been
supplied with a tire inflation kit).
• battery jump start.
• lock-out assistance (key
replacement cost is the customer's
responsibility).
• fuel delivery — Independent
Service Contractors, if not
prohibited by state, local or
municipal law shall deliver up to
2.0 gallons (7.5L) of gasoline or
5.0 gallons (18.9L) of diesel fuel
to a disabled vehicle. Fuel delivery
service is limited to two no-charge
occurrences within a 12-month
period. •
winch out — available within 100
feet (30.5 meters) of a paved or
county maintained road, no
recoveries.
• towing — Ford and Lincoln eligible
vehicles towed to an authorized
dealer within 35 miles (56 km) of
the disablement location or to the
nearest authorized dealer. If a
member requests to be towed to
an authorized dealer more than 35
miles (56 km) from the
disablement location, the member
shall be responsible for any
mileage costs in excess of 35 miles
(56 km).
Trailers shall be covered up to $200
if the disabled eligible vehicle requires
service at the nearest authorized
dealer. If the trailer is disabled, but the
towing vehicle is operational, the
trailer does not qualify for any
roadside services.
Vehicles Sold In The U.S. :
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card
is found in the owner's information
portfolio in the glove compartment.
U.S. Lincoln vehicle customers who
require Roadside Assistance, call
1-800-521-4140.
250
MKZ (CC9) Roadside Emergencies

If you need to arrange roadside
assistance for yourself, Ford Motor
Company will reimburse a reasonable
amount for towing to the nearest
dealership within 35 miles (56 km).
To obtain reimbursement information,
U.S. Lincoln vehicle customers call
1-800-521-4140. Customers will be
asked to submit their original receipts.
Vehicles Sold In Canada :
Getting Roadside Assistance
Canadian customers who require
roadside assistance, call
1-800-665-2006.
Vehicles Sold In Canada : Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. In Canada,
the card is found in the Warranty
Guide in the glove box.
Canadian Roadside coverage and
benefits may differ from the U.S.
coverage. Please refer to your
Warranty Guide or visit our website at
www.ford.ca for information on
Canadian services and benefits.
Canadian customers who need to
obtain roadside information, call
1-800-665-2006 or visit our website
at www.ford.ca.
HAZARD WARNING
FLASHERS
Note:
If used when the vehicle is not
running, the battery will lose charge.
There may be insufficient power to
restart your vehicle. The hazard warning button
is located on the instrument
panel. Use it when your
vehicle is creating a safety hazard for
other motorists.
• Press the button to turn on the
hazard warning function, and the
front and rear direction indicators
will flash.
• Press the button again to turn
them off.
JUMP-STARTING THE
VEHICLE WARNINGS
The gases around the battery
can explode if exposed to
flames, sparks, or lit cigarettes. An
explosion could result in injury or
vehicle damage. Batteries contain sulfuric acid
which can burn skin, eyes and
clothing, if contacted. 251
MKZ (CC9) Roadside Emergencies

Do not attempt to push-start your
automatic transmission vehicle.
Automatic transmissions do not have
push-start capability. Attempting to
push-start a vehicle with an
automatic transmission may cause
transmission damage.
Preparing Your Vehicle
Note:
Use only a 12-volt supply to start
your vehicle.
Note: Do not disconnect the battery
of the disabled vehicle as this could
damage the vehicle's electrical system.
1. Park the booster vehicle close to the hood of the disabled vehicle
making sure the two vehicles do
not touch. Set the parking brake
on both vehicles and stay clear of
the engine cooling fan and other
moving parts. 2. Check all battery terminals and
remove any excessive corrosion
before you attach the battery
cables. Ensure that vent caps are
tight and level.
3. Turn the heater fan on in both vehicles to protect from any
electrical surges. Turn all other
accessories off.
Connecting the Jumper Cables
Your vehicle has two battery prongs
that are accessible from under the
hood, even though the actual battery
is located in the trunk. Your vehicle
can be jumped the same way
conventional vehicles can be using
these prongs. The illustration below
shows the two connector prongs used
for jump-starting your vehicle.
252
MKZ (CC9) Roadside Emergencies

1. Connect the positive (+) jumper
cable to the positive (+) prong (B)
of the discharged battery.
2. Connect the other end of the positive (+) cable to the positive
(+) terminal of the assisting
battery.
3. Connect the negative (-) cable to the negative (-) terminal of the
assisting battery.
4. Make the final connection of the negative (-) cable to the negative
(-) prong (A) of your vehicle.
Note: Do not attach the negative (-)
cable to fuel lines, engine rocker covers,
the intake manifold or electrical
components as grounding points. WARNING
Do not connect the end of the
second cable to the negative (-)
terminal of the battery to be jumped.
A spark may cause an explosion of the
gases that surround the battery. Ensure that the cables are clear of fan
blades, belts, moving parts of both
engines, or any fuel delivery system
parts.
Jump Starting
1.
Start the booster vehicle and press
the accelerator moderately.
2. Start the disabled vehicle.
3. Once the disabled vehicle has been started, run both vehicles for
an additional three minutes before
disconnecting the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the
reverse order that they were
connected.
Note: In the illustration, the vehicle on
the bottom is used to designate the
assisting (boosting) battery.
254
MKZ (CC9) Roadside EmergenciesE148861

1.
Remove the jumper cable from the
ground metal surface.
2. Remove the jumper cable on the negative (-) terminal of the
booster vehicle's battery.
3. Remove the jumper cable from the
positive (+) terminal of the booster
vehicle's battery.
4. Remove the jumper cable from the
positive (+) terminal of the
disabled vehicle's battery.
After the disabled vehicle has been
started and the jumper cables
removed, allow it to idle for several
minutes so the vehicle computer can
relearn its idle conditions. COLLISION, DAMAGE OR
FIRE EVENT
Guidance for Ford Motor
Company Electric and Hybrid-
Electric Vehicles Equipped
With High Voltage Batteries
(Vehicle Owner/Operator/General
Public)
Electric and Hybrid-Electric
Vehicle Considerations
In the event of damage or fire
involving an electric vehicle (EV)
or hybrid-electric vehicle (HEV):
•
Always assume the high-voltage
battery and associated
components are energized and
fully charged.
• Exposed electrical components,
wires and high-voltage batteries
present potential high-voltage
shock hazards.
• Venting/off-gassing high-voltage
battery vapors are potentially toxic
and flammable.
• Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of
toxic, flammable gases and fire.
255
MKZ (CC9) Roadside EmergenciesE148862

PROTECT YOURSELF FROM THE
RISING COST OF VEHICLE REPAIRS
WITH A FORD EXTENDED SERVICE
PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
protection of Ford Extended Service
Plan. It is the only extended service
plan backed by Ford Motor Company,
and provides peace of mind
protection beyond the New Vehicle
Limited Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of
your Ford Extended Service Plan. With
Ford ESP, you minimize your risk for
unexpected repair bills and rising
repair costs.
Up to 500+ Covered Vehicle
Components
There are four Extended Service Plans
with different levels of coverage. Ask
your authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With
over 500 covered components,
this plan is so complete that we
generally only discuss what’ s not
covered.
2. ExtraCARE - Covers 113 components, and includes many
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3. BaseCARE - Covers 84 components. 4. PowertrainCARE - Covers 29
critical components.
Ford Extended Service Plan is honored
by all authorized Ford and Lincoln
dealers in the U.S. and Canada. It is
the only extended service plan
authorized and backed by Ford Motor
Company.
That means you get:
• Reliable, quality service anywhere
you go
• Repairs performed by factory
trained technicians, using Genuine
Ford and Lincoln parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day
covered repairs.
Extended Rental Benefits
If your vehicle is kept overnight for
covered repairs, you are eligible for
rental car coverage, including Bumper
to Bumper warranty repairs, or Field
Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and
battery jump starts
• Out of fuel and lock-out assistance
340
MKZ (CC9) Ford Extended Service Plan (ESP)