2013 LINCOLN MKZ HYBRID Owners Manual

1.
Remove the jumper cable from the
ground metal surface.
2. Remove the jumper cable on the negative (-) terminal of the
booster vehicle's battery.
3. Remove the jumper cable from the
positive (+) terminal of the booster
vehicle's battery.
4. Remove the jumper cable from the
positive (+) terminal of the
disabled vehicle's battery.
After the disabled vehicle has been
started and the jumper cables
removed, allow it to idle for several
minutes so the vehicle computer can
relearn its idle conditions. COLLISION, DAMAGE OR
FIRE EVENT
Guidance for Ford Motor
Company Electric and Hybrid-
Electric Vehicles Equipped
With High Voltage Batteries
(Vehicle Owner/Operator/General
Public)
Electric and Hybrid-Electric
Vehicle Considerations
In the event of damage or fire
involving an electric vehicle (EV)
or hybrid-electric vehicle (HEV):
•
Always assume the high-voltage
battery and associated
components are energized and
fully charged.
• Exposed electrical components,
wires and high-voltage batteries
present potential high-voltage
shock hazards.
• Venting/off-gassing high-voltage
battery vapors are potentially toxic
and flammable.
• Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of
toxic, flammable gases and fire.
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MKZ (CC9) Roadside EmergenciesE148862

Vehicle Information and General
Safety Practices
•
Know the make and model of your
vehicle.
• Review the owner ’s manual and
become familiar with your vehicle ’s
safety information and
recommended safety practices.
• Do not attempt to repair damaged
electric and hybrid-electric
vehicles yourself. Contact an
authorized Ford Dealer or vehicle
manufacturer representative for
service.
Crashes
A crash or impact significant enough
to require an emergency response for
conventional vehicles would also
require the same response for an
electric or hybrid-electric vehicle.
If possible
• Move your car to a safe, nearby
location and remain on the scene.
• Roll down the windows before
shutting your vehicle off.
• Place your vehicle in Park, set the
parking brake, turn off the vehicle,
activate the hazard lights, and
move your key(s) at least 16 feet
(5 meters) away from the vehicle. Always
•
Call 911 if assistance is needed and
advise that an electric or
hybrid-electric vehicle is involved.
• Do not touch exposed electrical
components or the engine
compartment, as a shock hazard
may exist.
• Avoid contact with leaking fluids
and gases, and remain out of the
way of oncoming traffic until
emergency responders arrive.
• When emergency responders
arrive, tell them that the vehicle
involved is an electric vehicle or
hybrid vehicle.
Fires
As with any vehicle, call 911
immediately if you see sparks, smoke
or flames coming from the vehicle.
• Exit the vehicle immediately.
• Advise 911 that an electric or
hybrid-electric vehicle is involved.
• As with any vehicle fire, do not
inhale smoke, vapors or gas from
the vehicle, as they may be
hazardous.
• Remain a safe distance upwind
and uphill from the vehicle fire.
• Stay out of the roadway and stay
out of the way of any oncoming
traffic while awaiting the arrival of
emergency responders.
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MKZ (CC9) Roadside Emergencies

Post-Incident
•
Do not store a severely damaged
vehicle with a lithium-ion battery
inside a structure or within 50 feet
(15 meters) of any structure or
vehicle.
• Make sure that passenger and
cargo compartments remain
ventilated (i.e., open window, door,
or trunk).
• For vehicles in the United States,
notify Ford Motor Company
1-800-392-3673 (then follow the
prompts on the voice response
menu), an authorized Ford dealer
or service center as soon as
possible as there may be other
steps to secure and discharge the
high-voltage battery.
• For vehicles in Canada, notify Ford
Motor Company 1-800-565-3673
(then follow the prompts on the
voice response menu), an
authorized Ford dealer or service
center as soon as possible as there
may be other steps to secure and
discharge the high-voltage battery.
• Call 911 if you observe leaking
fluids, sparks, smoke or flames, or
hear gurgling or bubbling from the
high-voltage battery. POST-CRASH ALERT
SYSTEM
The system flashes the turn signal
lamps and sounds the horn
(intermittently) in the event of a
serious impact that deploys an airbag
(front, side, side curtain or Safety
Canopy) or the safety belt
pretensioners.
The horn and lamps will turn off when:
•
The hazard control button is
pressed
• The panic button (if equipped) is
pressed on the remote entry
transmitter
• Your vehicle runs out of power
Spinout Detection
If a spinout is detected, the vehicle
comes to a stop and the hazard
warning flashers come on. The
message Spinout Detected Hazards
Activated will also appear on the
instrument cluster. The message may
not appear if your vehicle runs out of
power.
Once the hazard warning flashers
have been activated, you can turn
them off by:
• Pressing the hazard warning
flasher button
• Pressing the remote control unlock
button
• Pressing the remote control panic
button
• Cycling the ignition on and off
twice
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GETTING THE SERVICES
YOU NEED
Warranty repairs to your vehicle must
be performed by an authorized dealer.
While any authorized dealer handling
your vehicle line will provide warranty
service, we recommend you return to
your selling authorized dealer who
wants to ensure your continued
satisfaction.
Please note that certain warranty
repairs require special training and
equipment, so not all authorized
dealers are authorized to perform all
warranty repairs. This means that,
depending on the warranty repair
needed, you may have to take your
vehicle to another authorized dealer.
A reasonable time must be allowed
to perform a repair after taking your
vehicle to the authorized dealer.
Repairs will be made using Ford or
Motorcraft parts, or remanufactured
or other parts that are authorized by
Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the
Ford Customer Relationship Center or
use the online resources listed below
to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-521-4140
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources
are available online at
www.fordowner.com
These are some of the items that can
be found online:
•
U.S. dealer locator by Dealer
Name, City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Customer Relationship Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or
are unsatisfied with the service you
are receiving, follow these steps:
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MKZ (CC9) Customer Assistance

1.
Contact your Sales Representative
or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or
Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor
Company policies, please contact
the Ford Customer Relationship
Center.
In order to help you serve you better,
please have the following information
available when contacting a Customer
Relationship Center:
• Vehicle Identification Number.
• Your telephone number (home
and business).
• The name of the authorized dealer
and city where located.
• The vehicle ’s current odometer
reading.
In some states, you must directly
notify Ford in writing before pursuing
remedies under your state ’s warranty
laws. Ford is also allowed a final repair
attempt in some states.
In the United States, a warranty
dispute must be submitted to the BBB
AUTO LINE before taking action under
the Magnuson-Moss Warranty Act, or
to the extent allowed by state law,
before pursuing replacement or
repurchase remedies provided by
certain state laws. This dispute handling procedure is not required
prior to enforcing state created rights
or other rights which are independent
of the Magnuson-Moss Warranty Act
or state replacement or repurchase
laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a
motor vehicle to conform to the
vehicle
’s applicable express warranty
after a reasonable number of
attempts, the manufacturer shall be
required to either replace the vehicle
with one substantially identical or
repurchase the vehicle and reimburse
the buyer in an amount equal to the
actual price paid or payable by the
consumer (less a reasonable
allowance for consumer use). The
consumer has the right to choose
whether to receive a refund or
replacement vehicle.
California Civil Code Section
1793.22(b) presumes that the
manufacturer has had a reasonable
number of attempts to conform the
vehicle to its applicable express
warranties if, within the first 18
months of ownership of a new vehicle
or the first 18000 miles (29 000 km),
whichever occurs first:
1. Two or more repair attempts are made on the same non-conformity
likely to cause death or serious
bodily injury OR
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2. Four or more repair attempts are
made on the same nonconformity
(a defect or condition that
substantially impairs the use, value
or safety of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a
total of more than 30 calendar
days (not necessarily all at one
time).
In the case of 1 or 2 above, the
consumer must also notify the
manufacturer of the need for the
repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your
warranty dispute to BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil
Code Section 1793.22(b). You are also
required to use BBB AUTO LINE before
exercising rights or seeking remedies
created by the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and
remedies not created by California
Civil Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort
to BBB AUTO LINE is not required by
those statutes. THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If
a warranty concern has not been
resolved using the three-step
procedure outlined earlier in this
chapter in the Getting the Services you
need section, you may be eligible to
participate in the BBB AUTO LINE
program.
The BBB AUTO LINE program consists
of two parts – mediation and
arbitration. During mediation, a
representative of the BBB will contact
both you and Ford Motor Company to
explore options for settlement of the
claim. If an agreement is not reached
during mediation or you do not want
to participate in mediation, and if your
claim is eligible, you may participate
in the arbitration process. An
arbitration hearing will be scheduled
so that you can present your case in
an informal setting before an impartial
person. The arbitrator will consider
the testimony provided and make a
decision after the hearing.
Disputes submitted to the BBB AUTO
LINE program are usually decided
within forty days after you file your
claim with the BBB. You are not bound
by the decision, and may reject the
decision and proceed to court where
all findings of the BBB Auto Line
dispute, and decision, are admissible
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MKZ (CC9) Customer Assistance

in the court action. Should you choose
to accept the BBB AUTO LINE
decision, Ford is then bound by the
decision, and must comply with the
decision within 30 days of receipt of
your acceptance letter.
BBB AUTO LINE Application: Using
the information provided below,
please call or write to request a
program application. You will be
asked for your name and address,
general information about your new
vehicle, information about your
warranty concerns, and any steps you
have already taken to try to resolve
them. A Customer Claim Form will be
mailed that will need to be
completed, signed and returned to the
BBB along with proof of ownership.
Upon receipt, the BBB will review the
claim for eligibility under the Program
Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also
be requested by calling the Ford Motor
Company Customer Relationship
Center at 1-800-392-3673.
Note:
Ford Motor Company reserves
the right to change eligibility
limitations, modify procedures, or to
discontinue this process at any time
without notice and without obligation. UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases
where you continue to feel that the
efforts by Ford of Canada and the
authorized dealer to resolve a
factory-related vehicle service
concern have been unsatisfactory,
Ford of Canada participates in an
impartial third party
mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight
forward and relatively speedy
alternative to resolve a disagreement
when all other efforts to produce a
settlement have failed. This procedure
is without cost to you and is designed
to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct
hearings at mutually convenient times
and places in an informal
environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast,
fair, and final as the arbitrator
’s award
is binding on both you and Ford of
Canada.
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MKZ (CC9) Customer Assistance

CAMVAP services are available in all
Canadian territories and provinces.
For more information, without charge
or obligation, call your CAMVAP
Provincial Administrator directly at
1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a
foreign country, contact the
appropriate foreign embassy or
consulate. These officials can inform
you of local vehicle registration
regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can
only get fuel with an anti-knock index
lower than is recommended for your
vehicle, contact our Customer
Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may
damage the effectiveness of your
emission control system and may
cause engine knocking or serious
engine damage. Ford Motor Company
or Ford of Canada is not responsible
for any damage caused by use of
improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while
you are traveling or living in
Asia-Pacific Region, Sub-Saharan
Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel,
contact the nearest authorized dealer.
If the authorized dealer cannot help
you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS &
GLOBAL INITIATIVES
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern
Mariana Islands (CNMI), America
Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free
Number: (800) 841-FORD (3673).
If your vehicle must be serviced while
you are traveling or living in Puerto
Rico, contact the nearest authorized
dealer. If the authorized dealer cannot
help you, contact:
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MKZ (CC9) Customer Assistance