2013 Lexus IS300h phone

367
IS300h/250_Navi_EE
7
TELEPHONE
3. WHAT TO DO IF...
1. TROUBLESHOOTING
When using the hands-free system with a Bluetooth® device
If there is a problem with the hands-free system or a Bluetooth® device, first
check the table below.
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
The hands-free sys-
tem or Bluetooth®
device does not
work.
The connected de-
vice may not be a
compatible
Bluetooth
® cellular
phone.
For a list of specific
devices which op-
eration has been
confirmed on this
system, check with
your Lexus dealer.

The Bluetooth®
version of the con-
nected cellular
phone may be older
than the specified
version.
Use a cellular
phone with
Bluetooth
® ver-
sion 2.0 or higher
(recommended:
Ver. 3.0 +EDR or
higher).52

368
3. WHAT TO DO IF...
IS300h/250_Navi_EE
When registering/connecting a cellular phone
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
A cellular phone
cannot be regis-
tered.
An incorrect pass-
code was entered
on the cellular
phone.Enter the correct
passcode on the
cellular phone.
The registration op-
eration has not been
completed on the
cellular phone side.Complete the regis-
tration operation on
the cellular phone
(approve registra-
tion on the tele-
phone).

Old registration in-
formation remains
on either this sys-
tem or the cellular
phone.
Delete the existing
registration infor-
mation from both
this system and the
cellular phone, then
register the cellular
phone you wish to
connect to this sys-
tem.
57
A Bluetooth® con-
nection cannot be
made.
Another
Bluetooth® device
is already connect-
ed.
Manually connect
the cellular phone
you wish to use to
this system.
58
Bluetooth® func-
tion is not enabled
on the cellular
phone.Enable the
Bluetooth® func-
tion on the cellular
phone.
Automatic
Bluetooth® con-
nection on this sys-
tem is set to off.
Set automatic
Bluetooth® con-
nection on this sys-
tem to on when the
engine
switch is in AC-
CESSORY or IG-
NITION ON
mode.
63

369
3. WHAT TO DO IF...
IS300h/250_Navi_EE
7
TELEPHONE
When making/receiving a call
“Check your tele-
phone.” message is
displayed.
Bluetooth® func-
tion is not enabled
on the cellular
phone.Enable the
Bluetooth® func-
tion on the cellular
phone.
Old registration in-
formation remains
on either this sys-
tem or the cellular
phone.
Delete the existing
registration infor-
mation from both
this system and the
cellular phone, then
register the cellular
phone you wish to
connect to this sys-
tem.
57
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
A call cannot be
made/received.Your vehicle is in a
“No Service” area.
Move to where “No
Service” no longer
appears on the dis-
play.

SymptomLikely causeSolution
Page
Cellular
phoneThis
system

370
3. WHAT TO DO IF...
IS300h/250_Navi_EE
When using the phonebook
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
Phonebook data
cannot be trans-
ferred manually/
automatically.
The profile version
of the connected
cellular phone may
not be compatible
with transferring
phonebook data.For a list of specific
devices which op-
eration has been
confirmed on this
system, check with
your Lexus dealer.

Automatic contact
transfer function on
this system is set to
off.Set automatic con-
tact transfer func-
tion on this system
to on.
351
Passcode has not
been entered on the
cellular phone.
Enter the passcode
on the cellular
phone if requested
(default passcode:
1234).

Transfer operation
on the cellular
phone has not com-
pleted.Complete transfer
operation on the
cellular phone (ap-
prove transfer oper-
ation on the phone).

Phonebook data
cannot be edited.
Automatic contact
transfer function on
this system is set to
on.Set automatic con-
tact transfer func-
tion on this system
to off.
351

371
3. WHAT TO DO IF...
IS300h/250_Navi_EE
7
TELEPHONE
When using the Bluetooth® message function
In other situations
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
Messages cannot
be viewed.
Message transfer is
not enabled on the
cellular phone.
Enable message
transfer on the cel-
lular phone (ap-
prove message
transfer on the tele-
phone).

Automatic transfer
function on this
system is set to off.Set automatic
transfer function on
this system to on.
349
New message noti-
fications are not
displayed.
Notification of
SMS/MMS/E-mail
reception on this
system is set to off.Set notification of
SMS/MMS/E-mail
reception on this
system to on.
349
Automatic message
transfer function is
not enabled on the
cellular phone.Enable automatic
transfer function on
the cellular phone.

SymptomLikely causeSolution
Page
Cellular
phoneThis
system
The Bluetooth®
connection status is
displayed at the top
of the screen each
time the engine
switch is
in ACCESSORY
or IGNITION ON
mode.
Connection confir-
mation display on
this system is set to
on.To turn off the dis-
play, set connec-
tion confirmation
display on this sys-
tem to off.
62

372
3. WHAT TO DO IF...
IS300h/250_Navi_EE
: For details, refer to the owner’s manual that came with the cellular phone.
Even though all
conceivable mea-
sures have been
taken, the symptom
status does not
change.
The cellular phone
is not close enough
to this system.Bring the cellular
phone closer to this
system.

Radio interference
has occurred.Turn off Wi-Fi®
devices or other de-
vices that may emit
radio waves.
The cellular phone
is the most likely
cause of the symp-
tom.
Turn the cellular
phone off, remove
and reinstall the
battery pack, and
then restart the cel-
lular phone.

Enable the cellular
phone’s
Bluetooth
® con-
nection.
Disable the Wi-Fi®
connection of the
cellular phone.
Stop the cellular
phone’s security
software and close
all applications.

Before using an ap-
plication installed
on the cellular
phone, carefully
check its source
and how its opera-
tion might affect
this system.

SymptomLikely causeSolution
Page
Cellular
phoneThis
system

374
IS300h/250_Navi_EE
1. CONNECTED SERVICES
1. CONNECTED SERVICES OVERVIEW
Online search/Street View/Panoramio
The following services are available by connecting the navigation system to
Lexus portal site via the internet using a cellular phone or Wi-Fi
® network.
Online search: New establishments, such as restaurants, bars etc., that are not
registered in the navigation system, can be set as a destination.
Importing memory points and routes: Establishments that were searched using
a personal computer can be set as a destination and can be registered as mem-
ory points.
Street View: The Street View of the desired location can be viewed.
Panoramio: User’s pictures, comments and other information can be viewed
on a map.
No.NameOperation
NavigationEnter a keyword.
Lexus portal site*/
Contents providerThe keyword is sent to the search engine, the results are re-
ceived, and sent to the navigation system.
*:For details about Lexus portal site, refer to www.my.lexus.eu.

376
1. CONNECTED SERVICES
IS300h/250_Navi_EE
BEFORE USING
CONNECTED SERVICES
Observe the following precaution:
• Before using this service, it is nec-
essary to access Lexus portal site
via a personal computer and create
an account. When creating an
account, “Navigation identifica-
tion” will be required. Navigation
identification: P. 3 7 7
When using a cellular phone to con-
nect to the internet, observe the fol-
lowing precautions:
• In order to use this service, a
Bluetooth
® DUN/PAN compati-
ble cellular phone with sufficient
network coverage and a SIM card
with a contract that allows access
to the internet are required.
• When using the connected ser-
vices, depending on your tele-
phone subscription, some related
fees might apply.
• When a cellular phone is used in a
roaming situation (when outside
the geographical coverage area of
mobile network provider) connec-
tion fees may apply.