•For information on the fuel pump shut-off, refer to theRoadside
Emergencieschapter.
Setting 911 Assist On
Press the information button > SYNC Apps. > 911 Assist, then
select ON.
You can also access 911 Assist by:
•Pressing Menu > Settings> Phone > 911 Assist, or
•Pressing Menu > Help > 911 Assist.
To Ensure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•SYNC 911 Assist feature must be set on prior to the incident.
•A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. Failure to cancel the call results in SYNC attempting to dial
911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
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Note:In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
Note:Cellular phone and SMS charges may apply when making a report.
Register for Vehicle Health Report and set your report preferences at
www.SYNCMyRide.com. After registering you can request a Vehicle
Health Report (inside your vehicle). Return to your account at
www.SYNCMyRide.com to view your report. You can also choose for
SYNC to automatically remind you to run reports at specific mileage
intervals. Cellular phone airtime usage may apply when reporting.
The system allows you to check your vehicle’s overall health in the form
of diagnostic report card. The Vehicle Health Report contains valuable
information such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Unserviced items from vehicle inspections by your authorized dealer
Making a Report
To run a report by touchscreen, touch the information button >
SYNC Apps > Vehicle Health Report.
To run a report by voice command, press the voice button on
the steering wheel and, when prompted, say “Vehicle Health
Report”.
Vehicle Health Report Privacy Notice
When you run a Vehicle Health Report, Ford Motor Company may collect
your cellular phone number (to process your report request) and
diagnostic information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect additional vehicle information.
Ford may use the vehicle information it collects for any purpose. If you
do not want to disclose your cellular phone number or vehicle
information, do not run the feature or set up your Vehicle Health Report
profile at www.SYNCMyRide.com. Refer to www.SYNCMyRide.com -
Vehicle Health Report Terms and Conditions, and Privacy Statement - for
more information.
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MENU
Under the menu setting, you can set your clock, access and make
adjustments to the display, sound and vehicle settings as well as access
settings for specific modes or the help feature.
Setting the Clock
Note:The date is set by your vehicle’s GPS; you cannot manually set the
date.
Note:If the battery has been disconnected, the vehicle needs to acquire
a GPS signal to update the clock. Once your vehicle acquires the signal,
it may take a few minutes for the update to display the correct time.
1. Press MENU > Clock.
2. Press + and to adjust the time.
From this screen, you can also make other adjustments such as 12– or
24–hour mode, activate GPS time synchronization and have the system
automatically update new time zones.
Once you update any settings they will be automatically saved.
Display Settings
To access and make adjustments to the touchscreen display, using the
touchscreen:
Press Menu > Display, then choose any of the following:
•Brightness
•Auto Dim On/Off
•Mode: Auto, Day or Night
•Edit Wallpaper
To access and make adjustments to the touchscreen display
using voice commands, press the voice button on your steering
wheel controls and when prompted, say “Display Settings”.
Uploading Photos for Your Home Screen Wallpaper
Your system allows you to upload and view up to 32 photos.
To access:
Note:You cannot load photos directly from your camera. You must access
the photos from either your USB mass storage device or from an SD card.
To upload photos, press Menu > Display > Edit Wallpaper, then follow
the system prompts to upload your photographs.
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Navigation Map Updates
Annual navigation map updates are available for purchase through your
dealership, by calling 1-800-NAVMAPS or going to
www.navigation.com/ford. You need to specify the make and model of
your vehicle to determine if there is an update available.
Navigation Voice Commands
When in navigation mode, press the voice button on the steering
wheel controls. After the tone, say any of the following commands:
Navigation system voice commands
“Cancel next waypoint”1“Navigation”3
“Cancel route”1“Repeat instruction”1
“Destination”2“Show 3D”
“Destination
“Destination
“Destination favorites” “Show north up”
“Destination home” “Show route”
1
“Destination intersection” “Show turn list”1
“Destination nearest
“Destination nearest POI” “Voice on”
“Destination play nametags” “Voice volume decrease”
“Destination POI” “Voice volume increase”
“Destination nearest
“Destination previous destination” “Zoom in”
“Destination street address” “Zoom out”
“Detour”
1“Help”1These commands are only available when a navigation route is active.2If you have said the command, “Destination”, you may say any of the
above commands or commands in the following Destination chart.
3If you have said the command, “Navigation”, you may say any of the
above commands or commands in the following Navigation chart.
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WARNING:Operating certain parts of this system while driving
can distract your attention away from the road, and possibly
cause an accident or other serious consequences. Do not change system
settings or enter data non-verbally (using your hands) while driving.
Stop the vehicle in a safe and legal manner before attempting these
operations. This is important since while setting up or changing some
functions you might be required to distract your attention away from
the road and remove your hands from the wheel.
General operation
Voice Command Control
Functions within the Windows Automotive-based system may be
accomplished using only voice commands. Using voice commands while
driving allows you to operate the system without removing your hands
from the wheel.
Prolonged Views of Screen
Do not access any function requiring a prolonged view of the screen
while you are driving. Pull over in a safe and legal manner before
attempting to access a function of the system requiring prolonged
attention. Even occasional short scans to the screen may be hazardous if
your attention has been diverted away from your driving task at a critical
time.
Volume Setting
Do not raise the volume excessively. Keep the volume at a level where
you can still hear outside traffic and emergency signals while driving.
Driving while unable to hear these sounds could cause an accident.
Use of Speech Recognition Functions
Speech recognition software is inherently a statistical process which is
subject to errors. It is your responsibility to monitor any speech
recognition functions included in the system and address any errors.
Navigation Features
Any navigation features included in the system are intended to provide
turn by turn instructions to get you to a desired destination. Please make
certain all persons using this system carefully read and follow
instructions and safety information fully.
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911 Assist™ ...................... 424, 506
A
ABS (see Brakes) ..................... 224
Accessing and using your USB
port ............................................ 483
Accessing call history/phone
book during active call ............. 412
Accessing your calendar .......... 506
Accessing your media menu
features ...................................... 436
Accessing your phone menu
features ...................................... 414
Accessory delay ........................ 104
Active call menu options ......... 412
Active Park Assist ..................... 230
Adaptive Cruise Control ........... 240
Adding (pairing) a phone ........ 492
Advanced menu options ... 422, 442
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) .............................. 422
Airbag supplemental restraint
system .......................................... 51
and child safety seats .............. 52
description ................................ 51
disposal ...................................... 61
driver airbag .............................. 51
passenger airbag ....................... 51
side airbag ........................... 51, 56
Air cleaner filter ....... 321–322, 375
Air conditioning ........................ 153
manual heating and air
conditioning system ............... 153All Wheel Drive (AWD),
driving off road ......................... 216
Ambient mood/lighting ............. 511
AM/FM ....................................... 466
Anti-lock brake system (see
Brakes) ...................................... 224
Anti-theft system .................. 86, 89
arming the system .............. 86, 89
disarming a triggered system .. 89
Audio system
Single CD ................ 140, 144, 146
Audio system
(see Radio) ................ 140, 144, 146
Automatic transmission
driving an automatic
overdrive ................................. 210
fluid, adding ............................ 313
fluid, checking ........................ 313
fluid, refill capacities .............. 371
fluid, specification .................. 371
Selectshift (SST) .................... 212
Auxiliary Input Jack ................. 479
Auxiliary input jack (Line in) .. 147
Auxiliary powerpoint ................ 189
A/V inputs .......................... 149, 488
B
Battery ....................................... 318
acid, treating emergencies ..... 318
jumping a disabled battery .... 283
maintenance-free .................... 318
replacement, specifications ... 375
servicing .................................. 318
Blind Spot Information System 249
Blind spot mirror ...................... 519
Booster seats ............................... 22
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Brakes ........................................ 223
anti-lock ................................... 224
anti-lock brake system (ABS)
warning light ........................... 224
brake warning light ................ 224
fluid, checking and adding .... 317
fluid, refill capacities .............. 371
fluid, specifications ................. 371
lubricant specifications .......... 371
parking .................................... 224
shift interlock .......................... 214
trailer ....................................... 272
C
Capacities for refilling fluids .... 371
Cargo net ................................... 260
CD .............................. 140, 144, 146
CD player .......................... 138, 482
CD voice commands ................. 482
Cell phone use ............................ 16
Changing a tire ......................... 362
Child safety restraints .......... 29, 31
Child safety seats
attaching with tether straps .... 31
automatic locking mode
(retractor) ................................. 39
LATCH ....................................... 29
Child safety seats - booster
seats ............................................. 22
Cleaning the touchscreen ........ 454
Cleaning your vehicle ............... 330
engine compartment .............. 332
instrument panel .................... 334
interior ..................................... 333
plastic parts ............................ 331
washing .................................... 330
waxing ..................................... 332wheels ...................................... 335
wiper blades ............................ 333
Climate control (see Air
conditioning or Heating) .......... 153
Climate voice commands ......... 520
Clock .................................. 140, 510
Collision Warning System ......... 254
Compass Display ....................... 121
Console ...................................... 192
overhead .................................. 194
rear .......................................... 192
Coolant
checking and adding .............. 308
refill capacities ........................ 371
specifications .......................... 371
Cooler ........................................ 193
Cross Traffic Alert .................... 249
Cruise control ........................... 239
Customer Assistance ................ 281
Ford Extended Service
Plan .................................. 380, 383
Getting assistance outside the
U.S. and Canada ..................... 290
Getting roadside assistance ... 281
Getting the service
you need ................................. 286
Ordering additional owner’s
literature ................................. 292
Utilizing the
Mediation/Arbitration
Program ................................... 290
Customizing your
home screen .............................. 453
D
Defrost ....................... 153, 155, 157
rear window ............................ 161
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Dipstick
automatic transmission
fluid .......................................... 313
engine oil ................................. 307
Display settings ......................... 510
Driving under special
conditions .................. 215, 217, 220
sand ......................................... 218
snow and ice ........................... 221
through water ................. 219, 278
Dual automatic temperature
control (DATC) ................. 155, 157
E
Electronic message center ....... 117
Electronic stability control ...... 227
Emergencies, roadside
jump-starting .......................... 283
running out of fuel ................. 203
Emergency brake (see Parking
brake) ........................................ 224
Emission control system .......... 207
End user license agreement .... 533
Engine ........................................ 370
cleaning ................................... 332
fail-safe cooling ....................... 312
idle speed control ................... 318
lubrication specifications ....... 371
refill capacities ........................ 371
service points .......................... 306
Engine block heater ................. 199
Engine oil
checking and adding .............. 307
dipstick .................................... 307
filter, specifications ................ 375
refill capacities ........................ 371
specifications .......................... 371Event data recording .................. 12
Exhaust fumes .......................... 199
F
Fail safe cooling ........................ 312
Fleet MyKey programming ........ 70
Flexible Fuel Vehicle (FFV) .... 201
Floor mats ................................. 279
Fluid capacities ......................... 371
Four-Wheel Drive vehicles
driving off road ....................... 217
Freezer ...................................... 193
Fuel
cap ........................................... 205
capacity ................................... 371
choosing the right fuel ........... 202
filler funnel ............................. 203
filling your vehicle with fuel .. 205
filter, specifications ........ 317, 375
fuel pump shut-off .................. 283
octane rating ................... 202, 370
running out of fuel ................. 203
safety information relating to
automotive fuels ..................... 201
Fuel and distance computer .... 121
outside temperature
indicator .................................. 121
to empty indicator .................. 121
trip distance ............................ 121
trip/reset button ..................... 121
Fuel - flex fuel vehicle
(FFV) ......................................... 201
Fuses .................................. 294–295
G
Gas cap (see Fuel cap) ............ 205
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