2013 FORD FLEX bluetooth

SYNCis an in-vehicle communications system that works with your
Bluetooth-enabled cellular phone and portable media player. This allows
you to:
•Make and receive calls
•Access and play music from your portable music player
•Use 911 Assist™, Vehicle Health Report and SYNC Services (Traffic,
Directions & Information) (if equipped)
•Use applications such as Pandora and Stitcher via SYNCAppLink™
(if applicable)
•Access phonebook contacts and music via voice commands
•Stream music from your connected phone
•Text message
•Use the advanced voice recognition system
•USB device charging (if your device supports this)
SYNC403
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Initiating a Voice Session
Push the voice icon; a tone sounds and “Listening” appears in
the display. Say any of the following:
Say: If you want to:
“Phone” Make calls.
“USB” Access the device connected to your USB
port.
“Bluetooth Audio” Stream audio from your phone.
“Line in” Access the device connected to the auxiliary
input jack.
“Cancel” Cancel the requested action.
“SYNC” Return to the main menu.
“Voice settings” Adjust the level of voice interaction and
feedback.
“Vehicle Health Report” Run a vehicle health report.*
“Services” Access the SYNC Services portal.*
“Mobile Apps” Access mobile applications.*
“Help” Hear a list of voice commands available in the
current mode.
*If equipped, U.S. only
System Interaction and Feedback
The system provides feedback through audible tones, prompts, questions
and spoken confirmations depending on the situation and the chosen
level of interaction (voice settings). You can customize the voice
recognition system to provide more or less instruction and feedback.
The default setting is to a higher level of interaction in order to help you
learn to use the system. You can change these settings at any time.
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2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Helpful Hints
•Make sure the interior of the vehicle is as quiet as possible. Wind noise
from open windows and road vibrations may prevent the system from
correctly recognizing spoken commands.
•After pressing the voice icon, wait until after the tone sounds and
“Listening” appears before saying a command. Any command spoken
prior to this does not register with the system.
•Speak naturally, without long pauses between words.
•At any time you can interrupt the system while it is speaking by
pressing the voice icon.
PHONE FEATURES
Hands-free calling is one of the main features of SYNC. While the system
supports a variety of features, many are dependent on your cellular
phone’s functionality. At a minimum, most cellular phones with Bluetooth
wireless technology support the following functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dialing a number
•Redialing
•Call waiting notification
•Caller ID
Other features such as text messaging using Bluetooth and automatic
phonebook download are phone-dependent features. To check your
phone’s compatibility, refer to your phone’s user manual and visit
www.SYNCMyRide.com or www.syncmaroute.ca.
Pairing a Phone for the First Time
Note:SYNCcan support downloading up to approximately 2,000 entries
per Bluetooth-enabled cellular phone.
Note:Make sure the vehicle ignition and radio are turned on and the
transmission is in P (Park).
Note:To scroll through the menus, press the up and down arrows on
your audio system.
Wirelessly pairing your phone with SYNC allows you to make and receive
hands-free calls.
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2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

1. Press the phone button; when the display indicates no phone is
paired, press OK.
2. When Add Bluetooth Device appears, press OK.
3. When Find SYNC appears in the display, press OK.
4. Put your phone into Bluetooth discovery mode. Refer to your phone’s
user guide if necessary.
5. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display.
6. The display indicates when the pairing is successful.
7. Depending on your phone’s capability and your market, the system
may prompt you with questions such as setting the current phone as
the primary phone (the phone SYNC automatically tries to connect
with first upon vehicle start-up), downloading your phone book, etc.
Pairing Subsequent Phones
Note:To scroll through the menus, press the up and down arrows on
your audio system.
Note:Make sure the vehicle ignition and radio are turned on and that
the transmission is in P (Park).
1. Press the phone button and scroll until System Settings is selected.
2. Press OK and scroll until Bluetooth Devices is selected and press OK.
3. Scroll until Add Bluetooth Device is selected and press OK.
4. When Find SYNC appears in the display, press OK.
5. Put your phone into Bluetooth discovery mode. Refer to your phone’s
user guide if necessary.
6. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display. The display indicates when
the pairing is successful.
7. The system then prompts with questions such as if you would like to
set the current phone as the primary phone (the phone SYNC
automatically tries to connect with first upon vehicle start-up),
download your phone book, etc.
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2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Phone Voice Commands
Press the voice icon and say “Phone”. Say any of the following:
“PHONE”
“Call ”1
“Call on mobile OR cell”1
“Call on other”1
“Phone book at home”2
“Phone book on mobile OR cell”2
“Call history outgoing”2
“Phone book on Other”2
“Call history missed”2
“Menu”2,3
“Join”
“Call at home”1
“Call at work” OR “Call in office”1
“Dial”1,4
“Phone book ”2
“Phone book at work” OR “Phone book at office”2
“Call history incoming”2
“Connections”2
“Go to privacy”
“Hold”
1These commands do not require you to say “Phone” first.2These commands are not available until phone information is
completely downloaded using Bluetooth.
3See “MENU” table below4See “DIAL” table below
“MENU”
“(Phone) connections”*
“(Phone) settings (message) notification off”*
“(Phone) settings (message) notification on”*
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2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Accessing Features through the Phone Menu
SYNC’s phone menu allows you to redial a number, access your call
history and phone book and send text messages as well as access phone
and system settings. You can also access advanced features such as 911
Assist™, Vehicle Health Report and SYNC Services.
1. Press the phone button to enter the Phone Menu.
2. Scroll to cycle through:
When you select: You can:
Phone RedialRedial the last number called (if available).
Press OK to select, then press OK again to
confirm.
Call History
1Allows you to access any previously dialed,
received or missed calls while your phone has
been connected to the system.
1. Press OK to select.
2. Scroll to select from Call History Incoming,
Call History Outgoing or Call History Missed.
Press OK make your selection.
3. Press OK or the phone button to call the
desired selection.
Note:The system attempts to automatically
re-download your phone book and call history
each time your phone connects to SYNC (if
the auto download feature is on and your
Bluetooth-enabled cellular phone supports
this feature).
Phonebook
1,2Allows you to access your downloaded
phonebook.
1. Press OK to confirm and enter. If your
phonebook has fewer than 255 listings, they
appear alphabetically in flat file mode. If there
are more, they are organized into alphabetical
categories.
2. Scroll until the desired contact appears,
then press OK.
3. Press OK or the phone button.
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2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

When you select: You can:
Text Message1Enables you to send, download and delete
text messages.
Phone Settings
1Allows you to view your phone’s status, set
ring tones, select your message notification,
change phone book entries and automatically
download your cellular phone among other
features.
SYNC Services
3Access the SYNC services portal where you
can request various types of information,
traffic reports and directions.
911 Assist
4Place an emergency call to a 911 operator for
you after an accident (if the feature is used
properly).
Vehicle Health
Report
3Create and receive a diagnostic report card on
your vehicle.
Mobile Apps
3Interact with SYNC-capable mobile
applications on your smartphone.
System SettingsAccess Bluetooth Devices menu listings (add,
connect, set as primary, on/off, delete) as well
as Advanced menu listings (prompts,
languages, defaults, master reset, install
application and system information).
Exit Phone MenuExit the phone menu by pressing OK.
1This is a phone-dependent feature2This is a speed-dependent and phone-dependent feature3If equipped, U.S. only4If equipped, U.S. and Canada only
Text Messaging
Note:This is a phone-dependent feature.
SYNC allows you to receive, send, download and delete text messages.
The system can also read incoming text messages to you so that you do
not have to take your eyes off the road.
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2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Receiving a Text Message
Note:This is a phone-dependent feature. Your phone must support
downloading text messages using Bluetooth to receive incoming text
messages.
Note:Forwarding a text message is a speed-dependent feature and can
only be done when the vehicle is traveling at 3 mph (5 km/h) or less.
Note:Only one recipient is allowed per text message.
When a new message arrives, an audible tone sounds and the display
indicates you have a new message. You have these options:
1. Press the voice button, wait for the prompt and say “Read Message”
to have SYNC read the message to you.
2. Press OK to receive and open the text message or do nothing and the
message goes into your text message inbox. Press OK again and
SYNC reads your message aloud as you are not able to view the
message. You can then also choose whether you’d like to reply or
forward the message.
3. Press OK and scroll to choose between:
•Reply to Text Message: Press OK to access and then scroll through the
list of pre-defined messages to send.
•Forward Text Message: Press OK to forward the message to anyone in
your Phonebook or Call History. You can also choose Enter Number.
Sending, Downloading and Deleting Your Text Messages
Text messaging is a phone-dependent feature. If your phone is
compatible, SYNC allows you to receive, send, download and delete text
messages.
1. Press the phone button.
2. Scroll until Text Message appears and press OK.
3. Scroll to select from the following options:
Send Text Message?enables you to send a new text message based on
a pre-defined set of 15 messages.
1. Press OK to select. If the system detects your phone does not
support this feature, “Unsupported” appears in the display and SYNC
returns to the main menu.
2. Scroll to cycle through the following options:
416SYNC
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)