2013 FORD EXPLORER Owners Manual

911 Assist™ May Not Work If
•Your cellular phone or 911 Assist™ hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist™ Privacy Notice
Once 911 Assist™ is set on, it may disclose to emergency services that
the vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist™ may also be capable of electronically or verbally disclosing to
911 operators the vehicle location, and/or other details about the vehicle
or crash to assist 911 operators to provide the most appropriate
emergency services. If you do not want to disclose this information, do
not turn the feature on.
Vehicle Health Report
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
Note:Your Vehicle Health Report feature requires activation prior to use.
Visit www.SYNCMyRide.com to register. There is no fee or subscription
associated with Vehicle Health Report, but you must register to use this
feature.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review
Vehicle Health Report privacy notice.
Note:In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
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Register for Vehicle Health Report and set your report preferences at
www.SYNCMyRide.com. After registering you can request a Vehicle
Health Report (inside your vehicle). Return to your account at
www.SYNCMyRide.com to view your report. You can also choose for
SYNC to automatically remind you to run reports at specific mileage
intervals. Cellular phone airtime usage may apply when reporting.
The system allows you to check your vehicle’s overall health in the form
of diagnostic report card. The vehicle health report contains valuable
information such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Unserviced items from vehicle inspections by your authorized dealer
To run a report (after the vehicle has been running a minimum of
60 seconds):
1. Press the phone button to enter Phone Menu.
2. Scroll until Vehicle Health is selected and press OK.
3. Scroll to select from the following options:
Vehicle Health Report options
User Preferences:
Press OK to select
and enter the menu.
Scroll to select from:Automatic Reports:Press OK and select on
or off. Select “On” to have SYNC automatically
prompt you to run a health report at certain
mileage intervals.Note:You must first turn
this feature on before you can select the
mileage intervals at which you would like to
be prompted.
Mileage Intervals:Press OK. Scroll to select
between 5,000, 7,500 or 10,000 mile intervals
and press OK to make your selection.
Return:Press OK to exit the menu.
Run ReportPress OK for SYNC to run a health report of
your vehicle’s diagnostic systems and send the
results to Ford where it is combined with
scheduled maintenance information, open
recalls and other field service actions and
un-serviced vehicle inspection items from
your authorized dealer.
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Vehicle Health Report Privacy Notice
When you run a Vehicle Health Report, Ford Motor Company may collect
your cellular phone number (to process your report request) and diagnostic
information about your vehicle. Certain versions or updates to Vehicle
Health Report may also collect additional vehicle information. Ford may use
the vehicle information it collects for any purpose. If you do not want to
disclose your cellular phone number or vehicle information, do not run the
feature or set up your Vehicle Health Report profile at
www.SYNCMyRide.com. Refer to www.SYNCMyRide.com - Vehicle Health
Report Terms and Conditions, and Privacy Statement - for more information.
SYNCServices: Traffic, Directions & Information (TDI)
Note:SYNCServices requires activation prior to use. Visit
www.SYNCMyRide.com to register and check your eligibility for
complimentary services. Standard phone and message rates may apply.
Subscription may be required. You must also have the active SYNC
Services Bluetooth-enabled cellular phone paired and connected to the
system in order to connect to, and use, SYNCServices. Refer to the
Phone featuresfor pairing instructions.
Note:This feature does not function properly if you have enabled caller
ID blocking on your mobile phone. Make sure your mobile phone is not
blocking caller ID before using SYNC Services.
Note:The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an aid.
Make your driving decisions based on your observations of local conditions
and existing traffic regulations. Do not follow the route suggestions if doing
so would result in an unsafe or illegal maneuver, if you would be placed in
an unsafe situation, or if you would be directed into an area that you
consider unsafe. Maps used by this system may be inaccurate because of
errors, changes in roads, traffic conditions or driving conditions.
Note:When you connect, the service uses GPS technology and advanced
vehicle sensors to collect the vehicle’s current location, travel direction and
speed to help provide you with the directions, traffic reports, or business
searches you request. Further, to provide the services you request and for
continuous improvement, the service may collect and record call details and
voice communications. For more information, see SYNCServices Terms and
Conditions at www.SYNCMyRide.com. If you do not want Ford or its service
providers to collect the vehicle travel information or other information
identified in the Terms and Conditions, do not activate or use the service.
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SYNCServices uses advanced vehicle sensors, integrated GPS
technology and comprehensive map and traffic data, to give you
personalized traffic reports, precise turn-by-turn directions, business
search, news, sports, weather and more. For a complete list of services,
or to learn more, please visit www.SYNCMyRide.com.
Connecting to SYNCServices Using Voice Commands
1. Press the voice button.
2. When prompted, say “Services”. This initiates an outgoing call to
SYNCServices using your paired and connected Bluetooth-enabled
cellular phone.
3. Once you’re connected to the service, follow the voice prompts to
request the desired service such as “Traffic” or “Directions”. You can
also say “What are my choices?” to receive a complete list of available
services from which to choose.
4.
Say “Services” to return to the services main menu or for help, say “Help”.
Connecting to SYNCServices Using the Phone Menu
1. Press the phone button to enter the Phone Menu.
2. Scroll untilServicesappears in the display.
3. Press OK to confirm and enter the Services menu. The display
indicates the system is connecting.
4. Press OK. SYNCinitiates the call to the services portal.
5.
Once connected, follow the voice prompts to request your desired Service
such as Traffic or Directions. You can also say “What are my choices?” to
receive a complete list of available services from which to choose.
6. To return to the services menu, say “Services” or for help, say “Help”.
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services, say “Directions” or “Business
Search”. To find the closest business or type of business to your
current location just say “Business Search” and then “Search Near
Me”. If you need further assistance in finding a location you can say
“Operator” at any time within a Directions or Business search to
speak with a live operator. You may also be prompted to speak with
an operator. The live operator can assist you by searching for
businesses by name or by category, residential addresses by street
address or by name or specific street intersections. Operator Assist is
a feature of your SYNC Services subscription. For more information
on Operator Assist visit www.SYNCMyRide.com/support.
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2. Follow the voice prompts to select your destination. Once your
destination is selected, your current vehicle location is uploaded and
a route based on current traffic conditions is calculated and sent back
to your vehicle. After the route download is complete, the phone call
is automatically ended. You then receive audible and visual driving
instructions as you travel towards you destination.
3. While on an active route, you can select or say “Route Summary” or
“Route Status” to view the Route Summary turn list or the Route
Status ETA. You can also turn voice guidance on or off, cancel the
route or update the route.
If you miss a turn, SYNC automatically asks if you want the route
updated. Just say, “Yes” when prompted and a new route will be
delivered to your vehicle.
Disconnecting from SYNCServices
1. Press and hold the phone button on the steering wheel.
2. Say “Goodbye” from the SYNC Services main menu.
SYNC Services Quick Tips
PersonalizingYou can personalize your services feature to
provide quicker access to your most used or
favorite information. You can save address
points such as, work or home. You can also
save favorite information like sports teams,
such as Detroit Lions, or a news category. To
learn more, log onto www.SYNCMyRide.com.
Push to interruptPress the voice button at any time (while you
are connected to SYNC TDI Services) to
interrupt a voice prompt or an audio clip
(such as a sports report), wait for the
listening tone, and say your voice command.
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SYNC Services Quick Tips
PortableYour subscription is associated with your
Bluetooth-enabled cellular phone number, not
your VIN (Vehicle Identification Number). You
can pair and connect your phone to any
vehicle equipped with Traffic, Directions and
Information and continue enjoying your
personalized services.
You can even access your account outside the
vehicle. Just use the number on your phone’s
call history. Traffic and Directions features do
not function properly but information services
and the 411 connect and text message
features are available.
MEDIA FEATURES
You can access and play music from your digital music player over the
vehicle’s speaker system using the system’s media menu or voice
commands. You can also sort and play your music by specific categories
such as artists, albums, etc.
SYNC is capable of hosting nearly any digital media player including:
iPod, Zune™, “Plays from device” players, and most USB drives. SYNC
also supports audio formats such as MP3, WMA, WAV and ACC.
Connecting Your Digital Media Player via the USB Port
Note:If your digital media player has a power switch, ensure that the
device is turned on.
To connect using voice commands:
1. Plug the device into the vehicle’s USB port.
2. Press the voice icon and when prompted, say “USB”.
3. You can now play music by saying any of the appropriate voice
commands. Refer to the media voice commands.
To connect using the system menu:
1. Plug the device into the vehicle’s USB port.
2. Press AUX and then MENU to enter the Media Menu.
3. Scroll until Select Source appears and press OK.
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4. Scroll to select USB and press OK.
5. Depending on how many digital media files are on your connected
device, Indexing may appear in the radio display. When indexing is
complete, the screen returns to the Play Menu.
6. Press OK and scroll through selections of:
•Play All
•Albums
•Genres
•Playlists
•Tracks
•Explore USB
•Similar Music
•Return
When the desired selection appears in the display, press OK to build your
desired music selection.
What’s Playing?
At any time when a track is playing, you can press the voice
icon and ask the system, “What’s playing?”. The system reads
the metadata tags (if populated) of the playing track to you.
Media Voice Commands
Press the voice icon and, when prompted, say “USB” then any
of the following:
“USB”
“Autoplay off”
“Autoplay on”
“(Phone) (Media) (Bluetooth) Connections”
“Pause”
“Play”
“Play album ”
1,3
“Play all”
“Play artist ”1,3
“Play genre ”1,3
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“USB”
“Play next folder”2
“Play next track”
“Play playlist ”1,3
“Play previous folder”2
“Play previous track”
“Play song ”1
“Play track ”1,3
“Refine album ”1,3
“Refine artist ”1,3
“Refine song ”1
“Refine track ”1,3
“Repeat off”
“Repeat on”
“Search album ”
1,3
“Search artist ”1,3
“Search genre ”1,3
“Search song ”1
“Search track ”1,3
“Shuffle off”
“Shuffle on”
“Similar music”
“What’s playing?”
1“” is a dynamic listing, meaning that it could be the name of
any desired group, artist, etc.
2Voice commands which are only available in folder mode. For more
information, refer toExploring the USB devicelater in this chapter.
3Voice commands which are not available until indexing is complete.
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