2013 FORD ESCAPE Owners Manual

Accessing Your Play Menu
This menu allows you to select and play
your media by artist, album, genre, playlist,
track, similar music or even to explore what
is on your USB device.
1. Make sure that your device is pluggedinto the USB port and is turned on. 2. Press AUX and then MENU to enter
the Media menu.
3. Scroll to select the Play menu, then press OK.
If there are no media files to access, the
display indicates there is no media. If there
are media files, you have the following
options to scroll through and select from:
You Can
When You Select
· Play all indexed media (tracks) from your playing device
in flat file mode, one at a time in numerical order.
Play All
· Press OK to select. The first track title appears in the
display.
Sort all indexed media by artist. Once selected, the system
lists and then play all artists and tracks alphabetically. If
there are fewer than 255 indexed artist, they are listed
alphabetically in flat file mode. If there are more, they are
categorized in alphabetical categories.
Artists
1. Press OK to select. You can select to play All Artists or
any indexed artist.
2. Scroll until the desired artist is chosen and press OK.
Sort all indexed media by albums. If there are fewer than
255 indexed albums, they are listed alphabetically in flat-
file mode. If there are more, they are organized into
alphabetical categories.
Albums
1. Press OK to enter the album menu and select from
playing all albums or from any individual indexed album.
2. Scroll until the desired album is chosen, then press OK.
· Sort indexed music by genre (category) type. SYNC lists
the genres alphabetically in flat-file mode. If there are
more than 255, SYNC automatically organizes them into
alphabetical categories.
Genres
· Press OK to select. Scroll to select the desired genre, then
press OK.
· Access your playlists (from formats such as .ASX, .M3U,
.WPL or .MTP). The system lists your playlists alphabetic-
ally in flat-file mode. If there are more than 255, they are
organized into alphabetical categories.
Playlists
· Press OK to select. Scroll to select the desired playlist,
then press OK.
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You Can
When You Select
· Search for and play a specific track which has been
indexed. SYNC lists your tracks alphabetically in flat-file
mode. If there are more than 255, SYNC automatically
organizes them into alphabetical categories.
Tracks
· Press OK to select. Scroll to select the desired track, then
press OK.
· Explore all supported digital media on your media device
connected to the USB port. You can only view media
content which is compatible with SYNC; other files saved
are not visible.
Explore USB
· Press OK to select. Scroll to explore indexed media on
your flash drive.
· Play music similar to what is currently playing from the
USB port. The system uses the metadata information of
each song to compile a playlist for you.
Similar Music
· Press OK to select. The system creates a new list of
similar songs and begin playing. The metadata tags must
be populated for this feature to include each track.
· With certain playing devices, if your metadata tags are
not populated, the tracks won't be available in voice
recognition, play menu or similar music. However, if you
place these tracks onto your playing device in Mass
Storage Device Mode they are available in voice recogni-
tion,Play menu browsing and Similar Music. Unknowns
are placed into any unpopulated metadata tag.
Exit the current menu.
Return
System Settings
System settings provide access to your
Bluetooth Devices and Advanced menu
features.
The Bluetooth Devices menu allows you
to add, connect and delete a device as turn
the Bluetooth feature on and off.
The Advanced menu allows you to access
and set prompts, languages, defaults and
perform a master reset. Bluetooth Devices Menu Options
1. Press AUX and then MENU to enter
the Media menu.
2. Scroll until System Settings appears
and select OK, then press OK.
3. Scroll until Bluetooth Devices appears.
4. Press OK and then scroll to select from:
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SYNC®

You Can
When You Select
Allows you to pair additional devices to the system.
Add Bluetooth Device *
1. Press OK to select and press OK again when Find SYNC
appears in the display.
2. Follow the directions in your phone's user guide to put
your phone into discovery mode. A six-digit PIN appears
in the display.
3. When prompted on your phone's six-digit display, enter
the PIN.
Connect a previously paired Bluetooth-enabled phone.
Connect Bluetooth Device
1. Press OK to select and view a list of devices.
2. Scroll until the desired device is chosen and press OK
to connect the device.
· Turn the Bluetooth feature on and off.
Set Bluetooth On/Off
· Press OK and scroll to toggle between On and Off. When
the desired selection is chosen, press OK. Turning
Bluetooth off disconnects all Bluetooth devices and
deactivates Bluetooth features.
· Delete a paired media device.
Delete Device
· Press OK and scroll to select the device. Press OK to
confirm.
· Delete all previously paired devices.
Delete All Devices
· Press OK to select.
Exit the current menu.
Return
* This is a speed-dependent feature.
Advanced Menu Options
1. Press AUX and then MENU to enter the Media menu. 2.
Scroll until System Settings appears
and select OK, then press OK.
3. Scroll until Advanced appears.
4. Press OK and then scroll to select from:
You Can
When You Select
Have SYNC guide you by asking questions, helpful hints
or ask you for a specific action.
Prompts
1. Press OK to select and scroll to select between on or
off.
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You Can
When You Select
2. Press OK when the desired selection appears in the
display. SYNC takes you back to the Advanced menu.
Choose from English,Français or Español. The displays
and prompts are in the selected language.
Languages
1. Press OK to select and then scroll through the languages.
2. Press OK when the desired selection appears in the
display.
3. If you change the language setting, the display indicates
that the system is updating. When complete, SYNC takes
you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information (phonebook, call
history, text messages and paired devices).
Factory Defaults
1. Press OK to select and then press OK again when
Restore Defaults? appears in the display.
2. Press OK to confirm.
Completely erase all information stored on SYNC (all
phonebook, call history, text messages and all paired
devices) and return to the factory default settings.
Master Reset
Download new software applications (if available) and
then load the desired applications through your USB port.
Refer to the web site for more information.
Application
Exit the current menu.
Return
SYNC® TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, please refer to the
tables below. Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
on-line chat (during certain hours). Visit
www.SYNCMyRide.com or
www.syncmaroute.ca for more
information.
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SYNC®

Phone IssuesPossible Solution(s)
Possible Cause(s)
Issue
Review your phone's user
guide regarding audio
adjustments.
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
A lot of background noise
during a phone call.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Possible phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
SYNC is not able to down-
load my phonebook.
· Try turning off the device,
resetting the device or
removing the device's, then
trying again.
· Possible phone malfunc-
tion.
· Try "pushing" your phone-
book contacts to SYNC by
using the Add Contacts
feature.
· Use the "SYNCmyphone"
feature available on the
website.
· Try "pushing" your phone-
book contacts to SYNC by
using the Add Contacts
feature.
Limitations on your phone's
capability.
The system says "Phone-
book downloaded" but my
phonebook in SYNC is
empty or is missing
contacts.
· If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
· Remove any pictures or
special ring tones associ-
ated with the missing
contact.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
I'm having trouble
connecting my phone to
SYNC.
· Try turning off the device,
resetting the device or
removing the device's, then
trying again.
· Possible phone malfunc-
tion.
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Phone IssuesPossible Solution(s)
Possible Cause(s)
Issue
· Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
· Check the security and
"auto accept/prompt
always" settings relative to
the SYNC Bluetooth
connection on your phone.
· Update your device's firm-
ware.
· Turn off the Auto phone-
book download setting.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
· Try turning off the device,
resetting the device or
removing the device's, then
trying again.
· Possible phone malfunc-
tion.
USB/Media Issues
Possible Solution(s)
Possible Cause(s)
Issue
· Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Possible device malfunction.
I'm having trouble
connecting my device.
· Make sure you are using the
manufacturer's cable.
· Make sure the USB cable is
properly inserted into the
device and the vehicle's USB
port.
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SYNC®

USB/Media IssuesPossible Solution(s)
Possible Cause(s)
Issue
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Make sure the device is
connected to SYNC and that
you have pressed play on
your device.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
· Make sure that all song
details are populated.
· Your music files may not
contain the proper artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
· Some devices require you
to change the USB settings
from mass storage to MTP
class.
· The file may be corrupted.
· The song may have copy-
right protection which does
not allow it to play.
Vehicle Health Report/Services (Traffic, Directions and Information) Issues
Possible Solution(s)
Possible Cause(s)
Issue
· This is a free feature, but
you must first register online
to use it.
· Your account may not be
activated on the website.
· You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that the
Vehicle Health Report is not
activated.
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SYNC®

Vehicle Health Report/Services (Traffic, Directions and Information) IssuesPossible Solution(s)
Possible Cause(s)
Issue
· Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must list a
preferred dealer. If one is
already listed, try selecting
another dealer and logging
out. Log back in and change
it back to your preferred
dealer and retrieve the
report.
The preferred dealer
information did not load
correctly.
I'm unable to retrieve the
report on the website, or I
receive a system error.
· Update your mobile
number in your account on
the website.
· This could be due to your
phone's compatibility.
· Bad signal strength.
I'm unable to submit a
report.
· Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
· Your phone may not be
activated on the website.
· Try deleting your phone
and performing a clean
pairing.
· This is a free feature, but
you must first register online
to use it.
· The phone in use is not
activated.
· Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
· Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
· Make sure the currently
connected phone is the
same one that is registered
on your SyncMyRide
account.
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