2013 FORD EDGE Owners Manual

Bluetooth Devices Menu Options
This menu allows you to add, connect and delete devices as well as turn
Bluetooth on and off.
1. Press AUX and then MENU to enter the Media Menu.
2. Scroll until System Settings appears and select OK.
3. Scroll until Bluetooth Devices appears.
4. Press OK and then scroll to select from:
When you select: You can:
Add Bluetooth
Device
1Allows you to pair additional devices to the
system.
1. Press OK to select and press OK again
when Find SYNC appears in the display.
2. Follow the directions in your phone’s user
guide to put your phone into discovery mode.
A six-digit PIN appears in the display.
3. When prompted on your phone’s six-digit
display, enter the PIN.
Connect Bluetooth
DeviceConnect a previously paired
Bluetooth-enabled phone.
1. Press OK to select and view a list of
devices.
2. Scroll until the desired device is chosen
and press OK to connect the device.
Set Bluetooth On/OffTurn the Bluetooth feature on and off.
Press OK and scroll to toggle between On and
Off. When the desired selection is chosen,
press OK. Turning Bluetooth off disconnects
all Bluetooth devices and deactivates
Bluetooth features.
Delete DeviceDelete a paired media device.
Press OK and scroll to select the device. Press
OK to confirm.
Delete All DevicesDelete all previously paired devices.
Press OK to select.
ReturnExit the current menu.
1This is a speed-dependent feature
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Advanced Menu Options
This menu allows you to access settings such as prompts, language,
performing a master reset as well as returning to factory defaults.
1. Press AUX and then MENU to access the Media Menu.
2. Scroll until System Settings appears and select OK.
3. Scroll until Advanced appears.
4. Press OK and then scroll to select from the following:
When you select: You can:
PromptsHave SYNC guide you via questions, helpful
hints or ask you for a specific action.
1. Press OK to select and scroll to select
between on or off.
2. Press OK when the desired selection
appears in the display. SYNC takes you back
to the Advanced menu.
LanguagesChoose from English, Francais and Espanol.
The displays and prompts are in the selected
language.
1. Press OK to select and then scroll through
the languages.
2. Press OK when the desired selection
appears in the display.
3. If you change the language setting, the
display indicates that the system is updating.
When complete, SYNC takes you back to the
Advanced menu.
Factory DefaultsReturn to the factory default settings. This
selection does not erase your indexed
information (phonebook, call history, text
messages and paired devices).
1. Press OK to select and then press OK again
when Restore Defaults? appears in the display.
2. Press OK to confirm.
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When you select: You can:
Master ResetCompletely erase all information stored on
SYNC (all phonebook, call history, text
messages and all paired devices) and return
to the factory default settings.
ApplicationDownload new software applications (if
available) and then load the desired
applications through your USB port. Refer to
the web site for more information.
ReturnExit the current menu.
Troubleshooting
Your SYNCsystem is easy to use. However, should questions arise,
please refer to the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an on-line chat (during certain hours). Visit
www.SYNCMyRide.com or www.syncmaroute.ca for more information.
Phone issues
Issue Possible
Cause(s)Possible Solution(s)
A lot of
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting SYNC
performance.Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they cannot hear
me.Possible phone
malfunction.Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
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Phone issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC is not able
to download my
phonebook.This is a phone
dependent
feature, OR
Possible phone
malfunction.Go to the website to review your
phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
Use the “SYNCmyphone” feature
available on the website.
The system says
“Phonebook
Downloaded” but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or special
ring tones associated with the
missing contact.
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Phone issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
phone to SYNC.This is a phone
dependent
feature, OR
Possible phone
malfunction.Go to the website to review your
phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
Check the security and “auto
accept/prompt always”’ settings
relative to the SYNCBluetooth
connection on your phone.
Update your device’s software
firmware.
Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.This is a phone
dependent
feature, OR
Possible phone
malfunction.Go to the website to review your
phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
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USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Make sure you are using the
manufacturer’s cable.
Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle during
very hot or cold temperatures.
Bluetoothaudio
does not stream.This is a phone
dependent
feature, OR
The device is not
connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
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USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
recognize music
that is on my
device.Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
The file may be
corrupted, OR
The song may
have copyright
protection which
does not allow it
to play.Make sure that all song details
are populated.
Some devices require you to
change the USB settings from
mass storage to MTP class.
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Vehicle Health Report/Services (Traffic, Directions and
Information) issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.Your account may
not be activated
on the website,
OR
You may have the
wrong VIN
(vehicle
identification
number) listed.This is a free feature, but you
must first register online to use
it.
Make sure that your VIN is
correctly listed in your account.
I’m unable to
retrieve the
report on the
website, or I
receive a system
error.The preferred
dealer
information did
not load correctly.When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I’m unable to
submit a report.This could be due
to your phone’s
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated
on the website.Update your mobile number in
your account on the website.
Make sure you have full signal
strength and that your
Bluetoothvolume level has been
turned up.
Try deleting your phone and
performing a clean pairing.
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