2012 TOYOTA HIGHLANDER HYBRID maintenance

TABLE OF CONTENTS
1
1Before driving
Information on the hybrid system and adjusting and op-
erating features such as door locks, mirrors, and steer-
ing column.
2When drivingDriving, stopping and safe-driving information.
3Interior
featuresAir conditioning and audio systems, as well as other
interior features for a comfortable driving experience.
4Maintenance
and careCleaning and protecting your vehicle, performing do-it-
yourself maintenance, and maintenance information.
5When trouble
arisesWhat to do if the vehicle needs to be towed, gets a flat
tire, or is involved in an accident.
6Vehicle
specificationsDetailed vehicle information.
7For ownersReporting safety defects for U.S. owners, and seat belt
and SRS airbag instructions for Canadian owners
IndexAlphabetical listing of information contained in this
manual.

1
2
3
4
5
6
7
5
4-1. Maintenance and careCleaning and protecting the vehicle exterior............ 442
Cleaning and protecting the vehicle interior............. 445
4-2. Maintenance Maintenance requirements ..................... 448
General maintenance.......... 450
Emission inspection and maintenance (I/M)
programs........................... 453
4-3. Do-it-yourself maintenance Do-it-yourself service precautions ....................... 454
Hood ................................... 458
Positioning a floor jack ........ 460
Engine compartment ........... 462
12-volt battery ..................... 473
Tires .................................... 477
Tire inflation pressure ......... 485
Wheels ................................ 488
Air conditioning filter............ 491
Wireless remote control/ electronic key battery ........ 494
Checking and replacing fuses ................................. 497
Light bulbs........................... 510 5-1. Essential information
Emergency flashers............ 520
If your vehicle needs to be towed........................... 521
If you think something is wrong ............................ 527
5-2. Steps to take in an emergency
If a warning light turns on or a warning buzzer
sounds... .......................... 528
If a warning message is displayed .......................... 538
If you have a flat tire ........... 539
If the hybrid system will not start ............................ 552
If the shift lever cannot be shifted from P ................... 554
If you lose your keys/ wireless remote control
transmitter ........................ 555
If the electronic key does not operate properly ......... 556
If the 12-volt battery is discharged........................ 558
If your vehicle overheats .... 562
If the vehicle becomes stuck ................................. 566
If your vehicle has to be stopped in an
emergency ....................... 567
4Maintenance and care5When trouble arises

TABLE OF CONTENTSIndex
6
6-1. SpecificationsMaintenance data (fuel, oil level, etc.) ........... 570
Fuel information ................. 584
Tire information .................. 587
6-2. Customization Customizable features ....... 599
6-3. Initialization Items to initialize................. 603
Reporting safety defects for U.S. owners ................ 606
Seat belt instructions for Canadian owners
(in French) ........................ 607
SRS airbag instructions for Canadian owners
(in French) ........................ 609
Abbreviation list........................ 620
Alphabetical index .................... 622
What to do if... .......................... 633
6Vehicle specifications
7For owners
Index

35
1-1. Hybrid system
1
Before driving
High voltage components
Take care when handling the hybrid sy stem, as it contains a high volt-
age system (about 650 V at maximum) as well as parts that become
extremely hot when the hybrid system is operating. Obey the caution
labels attached to the vehicle.
■ Maintenance, repair, recycling, and disposal
Contact your Toyota dealer regarding maintenance, repair, recycling and
disposal. Do not dispose of the vehicle yourself.
Air conditioning compressor
Power control unit and DC/
DC converter
Hybrid battery (traction bat-
tery)
Rear electric motor (traction
motor) Service plug
High voltage cables
Front electric motor (traction
motor), transaxle and motor
generator
Caution label

125
1-7. Theft deterrent system
1
Before driving
■
System maintenance
The vehicle has a maintenance-free type immobilizer system.
■ Conditions that may cause the system to malfunction
● If the key is in contact with a metallic object
● If the key is in close proximity to or touching a key to the security system
(key with a built-in transponder chip) of another vehicle
■ Certifications for the immobilizer system
●For vehicles sold in the U.S.A.
Vehicles without smart key system
FCC ID: MOZRI-20BTY
Vehicles with smart key system
FCC ID: NI4TMIMB-1
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful interfer-
ence, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC WARNING:
Changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
● For vehicles sold in Canada
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference, includ-
ing interference that may cause undesired operation of the device.
NOTICE
■ To ensure the system operates correctly
Do not modify or remove the system. If modified or removed, the proper
operation of the system cannot be guaranteed.

128 1-7. Theft deterrent system
■System maintenance
The vehicle has a maintenance-free type alarm system.
■ Items to check before locking the vehicle
To prevent unexpected triggering of the alarm and vehicle theft, make sure
of the following.
●Nobody is in the vehicle.
● The windows and moon roof are closed before the alarm is set.
● No valuables or other personal items are left in the vehicle.
■ Triggering of the alarm
The alarm may be triggered in the following situations. (Stopping the alarm
deactivates the alarm system.)
■ Panic mode
P. 6 1
■ When the battery is disconnected
Be sure to cancel the alarm system.
If the battery is disconnected before canceling the alarm, the system may be
triggered when the battery is reconnected.
●A person inside the vehicle opens a
door or the hood when the vehicle is
locked.
● The 12-volt battery is recharged or
replaced when the vehicle is locked.

245
2-5. Driving information
2
When driving
NOTICE
■
To prevent water damage
Take all necessary safety measures to ensure that water damage to the
hybrid battery, hybrid system or other components does not occur.
●Water entering the engine compartment may cause severe damage to the
hybrid system. Water entering the interior may cause the hybrid battery
stowed under the rear seats to short circuit.
● Water entering the hybrid transaxle will cause deterioration in transmission
quality. The malfunction indicator may come on, and the vehicle may not
be drivable.
● Water can wash the grease from wheel bearings, causing rusting and pre-
mature failure, and may also enter the transaxle case, reducing the gear
oil’s lubricating qualities.
■ When you drive through water
If driving through water, such as when crossing shallow streams, first check
the depth of the water and the bottom of the river bed for firmness. Drive
slowly and avoid deep water.
■ Inspection after off-road driving
●Sand and mud that has accumulat ed in brake drums and around brake
discs may affect braking efficiency and may damage brake system compo-
nents.
● Always perform a maintenance inspection after each day of off-road driv-
ing that has taken you through rough terrain, sand, mud, or water. For
scheduled maintenance information, refer to the “Scheduled Maintenance
Guide” or “Owner’s Manual Supplement”.

269
2-5. Driving information
2
When driving
■
Break-in schedule
If your vehicle is new or equipped with any new power train components
(such as an engine, transmission, differential or wheel bearing), Toyota rec-
ommends that you do not tow a trailer until the vehicle has been driven \
for
over 500 miles (800 km).
After the vehicle has been driven for over 500 miles (800 km), you can s\
tart
towing. However, for the next 500 miles (800 km), drive the vehicle at a
speed of less than 50 mph (80 km/h) when towing a trailer, and avoid full
throttle acceleration.
■ Maintenance
●If you tow a trailer, your vehicle will require more frequent maintenance
due to the additional load. (See “Scheduled Maintenance Guide” or
“Owner’s Manual Supplement”.)
● Retighten the fixing bolts of the towing ball and bracket after approxi-
mately 600 miles (1000 km) of trailer towing.
■ If trailer sway occurs
One or more factors (crosswinds, passing vehicles, rough roads, etc.) can
adversely affect handling of your vehicle and trailer, causing instability.
●If trailer swaying occurs:
• Firmly grip the steering wheel. Steer straight ahead.
Do not try to control trailer swaying by turning the steering wheel.
• Begin releasing the accelerator pedal immediately but very gradually to reduce speed.
Do not increase speed. Do not apply vehicle brakes.
If you make no extreme correction with the steering or brakes, your vehicle
and trailer should stabilize.