2012 MERCEDES-BENZ E-Class WAGON Owner's Manual

Problems with the engineProblemPossible causes/consequences and M SolutionsThe engine does not
start. The starter motor
can be heard.R There is a malfunction in the engine electronics.
R There is a malfunction in the fuel supply.XBefore attempting to start the engine again, turn the SmartKey
in the ignition back to position 0 or press the Start/Stop button
repeatedly until all indicator lamps in the instrument cluster go
out.XTry to start the engine again ( Y page 146). Avoid excessively
long and frequent attempts to start the engine as these will drain
the battery.
If the engine does not start after several attempts:
XConsult a qualified specialist workshop, e.g. an authorized
Mercedes-Benz Center.The engine does not
start. You cannot hear
the starter motor.The on-board voltage is too low because the battery is too weak
or discharged.XJump-start the vehicle ( Y page 338).
If the engine does not start despite attempts to jump-start it:
XConsult a qualified specialist workshop, e.g. an authorized
Mercedes-Benz Center.The starter motor was exposed to a thermal load that was too high.XAllow the starter motor to cool down for approximately two
minutes.XTry to start the engine again.
If the engine still does not start:
XConsult a qualified specialist workshop, e.g. an authorized
Mercedes-Benz Center.Driving151Driving and parkingZ

ProblemPossible causes/consequences and M SolutionsVehicles with a
gasoline engine:
The engine is not
running smoothly and
is misfiring.There is a malfunction in the engine electronics or a mechanical
component of the engine management system.XOnly depress the accelerator pedal slightly.XHave the cause rectified immediately at a qualified specialist
workshop, e.g. an authorized Mercedes-Benz Center.
Otherwise, non-combusted fuel may get into the catalytic
converter and damage it.The coolant
temperature gauge
shows a value above
248 ‡ (120 †).The coolant level is too low. The coolant is too hot and the engine
is no longer being cooled sufficiently.XStop as soon as possible and allow the engine and the coolant
to cool down.XCheck the coolant level ( Y page 311). Observe the warning
notes as you do so and add coolant if necessary.Automatic transmission
Important safety notes
GWARNING
It is dangerous to shift the automatic
transmission out of parking position P or
neutral position N if the engine speed is
higher than idle speed. If your foot is not firmly
on the brake pedal, the vehicle could
accelerate quickly forward or in reverse. You
could lose control of the vehicle and hit
someone or something. Only shift into gear
when the engine is idling normally and when
your right foot is firmly on the brake pedal.
GWARNING
Keep in mind that turning off the engine alone
only will shift the automatic transmission into
neutral position N automatically.
Always shift the automatic transmission into
park position P before turning off the engine.
Otherwise the vehicle could roll away which
could result in an accident and/or serious
personal injury.
Selector lever
Overview of transmission positions
Selector lever in AMG vehicles with P button
PPark position with parking lockRReverse gearNNeutralDDrive152Automatic transmissionDriving and parking

Transmission position and drive
program display:Transmission position display;Drive program display
The indicators light up when the SmartKey is
inserted into the ignition lock. The indicators
go out when the SmartKey is removed from
the ignition lock.
AMG vehicles: the current position of the
selector lever is shown by the indicators next
to the selector lever.
! If the transmission position display in the
multifunction display is not working, you
should pull away carefully to check whether
the desired transmission position is
engaged. Ideally, you should select
transmission position D and drive program
E . Do not restrict the shift range.
DIRECT SELECT lever
Overview of transmission positions
The DIRECT SELECT lever is on the right of the
steering column.
PPark position with parking lockRReverse gearNNeutralDDrive
i The DIRECT SELECT lever always returns
to its original position. The current
transmission position P, R , N or D appears
in the transmission position display
( Y page 153) in the multifunction display.
Transmission position and drive
program display
The current transmission position and drive
program appear in the multifunction display.
:Transmission position display;Drive program display
i The arrows in the transmission position
display show how and into which
transmission positions you can change
using the DIRECT SELECT lever.
! If the transmission position display in the
multifunction display is not working, you
should pull away carefully to check whether
the desired transmission position is
engaged. Ideally, you should select
transmission position D and drive program
E or S. Do not restrict the shift range.
Engaging park position P
XPush the DIRECT SELECT lever in the
direction of arrow P.
i
The automatic transmission shifts
automatically into park position P if you
open the driver's door when the vehicle is
stationary or driving at very low speed, and
the transmission is in position D or R. This
function depends on the date of
manufacture of your vehicle.
Automatic transmission153Driving and parkingZ

! If the engine speed is too high or the
vehicle is moving, do not shift the
automatic transmission directly from D to
R , from R to D or directly to P. The
automatic transmission could otherwise be
damaged.
HOLD function or DISTRONIC PLUS: the
automatic transmission automatically
switches to transmission position P if the
vehicle is braked by the HOLD function or
DISTRONIC PLUS. In addition, at least one of
the following conditions must be fulfilled:
R the engine is switched off.
R the driver's door is open and the seat belt
is not in the buckle.
Engaging parking position P in AMG
vehiclesXIf the vehicle is stationary, press P
button :.
Engaging reverse gear R
!
Only shift the automatic transmission to
R when the vehicle is stationary.
XWhen the vehicle is stationary, depress the
brake pedal.XPush the DIRECT SELECT lever up past the
first point of resistance.Shifting to neutral NXWhen the vehicle is stationary, depress the
brake pedal.XPush the DIRECT SELECT lever up or down
to the first point of resistance.
If the engine has been switched off, the
automatic transmission automatically
switches to N.
Remaining in neutral N
If the automatic transmission is to remain in
neutral N, e.g. for washing the vehicle in car
washes with a towing device, please observe
the following instructions:
GWARNING
When leaving the SmartKey in the starter
switch, do not leave children unattended in
the vehicle. It is possible for children to switch
on the ignition which could result in
unsupervised use of vehicle equipment.
Unsupervised use of vehicle equipment could
result in an accident and/or serious personal
injury.
Using the SmartKey:
R make sure that the ignition is switched on.
R when the vehicle is stationary, depress the
brake pedal and keep it depressed.
R shift to neutral N.
R release the brake pedal.
R if applied, release the parking brake.
R switch off the ignition and leave the
SmartKey in the ignition lock.
Using KEYLESS-GO:
R make sure that the ignition is switched on.
R when the vehicle is stationary, depress the
brake pedal and keep it depressed.
R engage park position P.
R release the brake pedal.
R remove the Start/Stop button from the
ignition lock.
R insert the SmartKey into the ignition lock.
R switch on the ignition.
154Automatic transmissionDriving and parking

Rdepress the brake pedal and keep it
depressed.
R shift to neutral N.
R release the brake pedal.
R if applied, release the parking brake.
R switch off the ignition and leave the
SmartKey in the ignition lock.
Shifting to transmission position DXWhen the vehicle is stationary, depress the
brake pedal.XPush the DIRECT SELECT lever down past
the first point of resistance.
Transmission positions
BPark position
Do not shift the transmission into
position P(Y page 167) unless the
vehicle is stationary. The parking
lock should not be used as a brake
when parking. In addition to
engaging the parking lock, you
must always apply the parking
brake to secure the vehicle.
The SmartKey can only be removed
if the transmission is in position P.
If the SmartKey is removed from
the ignition lock, the selector lever
is locked.
If the vehicle electronics are
malfunctioning, the transmission
may be locked in position P.
Have the vehicle electronics
checked at a qualified specialist
workshop, e.g. an authorized
Mercedes-Benz Center,
immediately.CReverse gear
Only shift the transmission to R
when the vehicle is stationary.ANeutral
Do not shift the transmission to N
while driving. The transmission
could otherwise be damaged.
No power is transmitted from the
engine to the drive wheels.
Releasing the brakes will allow you
to move the vehicle freely, e.g. to
push it or tow it.
If ESP ®
is deactivated or faulty:
only shift the transmission to
position N if the vehicle is in danger
of skidding, e.g. on icy roads.
! Rolling in neutral N can damage
the drive train.7Drive
The automatic transmission
changes gear automatically. All
forward gears are available.
Changing gear
The automatic transmission shifts to the
individual gears automatically when it is in
transmission position D. This automatic
gearshifting behavior is determined by:
R a shift range restriction, if selected
R the selected drive program
E/S or M (AMG vehicles) ( Y page 156)
R the position of the accelerator pedal
R the road speed
Driving tips
AMG vehicles
When shifting down, the double-clutch
function is active regardless of the currently
selected drive program. The double-clutch
function reduces load change reactions and
is conducive to a sporty driving style. The
sound generated by the double-clutch
Automatic transmission155Driving and parkingZ

function depends on the drive program
selected.
Kickdown
Use kickdown for maximum acceleration.
XVehicles for USA except AMG vehicles:
fully depress the accelerator pedal.
The transmission shifts to a lower gear
depending on the engine speed.XVehicles for Canada except AMG
vehicles: depress the accelerator pedal
beyond the pressure point.
The transmission shifts to a lower gear
depending on the engine speed.
Rocking the vehicle free
Rocking the vehicle free by shifting back and
forth between transmission positions D and
R can help to free a vehicle that has become
stuck in mud or snow. The engine
management system of the vehicle limits
shifting back and forth between transmission
positions D and R to a maximum speed of
5 mph (9 km/h). To shift back and forth
between transmission positions D and R,
move the selector lever up and down beyond
the pressure point.
Working on the vehicle
GWARNING
When working on the vehicle, engage the
parking brake and shift the automatic
transmission into park position P. Otherwise
the vehicle could roll away which could result
in an accident and/or serious personal injury.
Program selector button
General information
The program selector button allows you to
choose between different driving
characteristics.
Program selector button on all models except AMG
vehicles
E EconomyComfortable, economical
drivingS SportSporty driving style
i
For further information on the automatic
drive program, see ( Y page 157).
XPress program selector button :
repeatedly until the letter for the desired
gearshift program appears in the
multifunction display.
i The automatic transmission shifts to
automatic drive program E each time the
engine is started.
AMG vehicles
Drive program selector with manual drive program
C Controlled
EfficiencyComfortable, economical
drivingS SportSporty driving style156Automatic transmissionDriving and parking

S+ SportPlusExtremely sporty driving
styleM ManualManual gearshiftingRS RACE
STARTOptimal vehicle
acceleration from a
standstill
i For further information on the automatic
drive program, see ( Y page 157).
Only change from automatic drive program C,
S or S+ to manual drive program M when the
vehicle is stationary.
XTurn drive program selector : until the
desired drive program appears in the
multifunction display in the speedometer.
The drive program indicator on drive
program selector : lights up in red.
i
The automatic transmission shifts to
automatic drive program C each time the
engine is started.
i RS cannot be selected during normal
driving. For further information on RACE
START, see ( Y page 188).
Steering wheel paddle shifters
:Left-hand steering wheel paddle shifter;Right-hand steering wheel paddle shifter
You can restrict or derestrict the shift range
by using the steering wheel paddle shifters.
You can change gear yourself by using the
steering wheel paddle shifters in the manual
drive program.
In the automatic drive program, you can
restrict or derestrict the shift range by using
the steering wheel paddle shifters
( Y page 157).
i You can only change gear with the
steering wheel paddle shifters when the
transmission is in position D.
Automatic drive program
Drive program E (drive program C on AMG
vehicles) is characterized by the following:
R the vehicle pulling away more gently in
forward and reverse gears, unless the
accelerator pedal is depressed fully
R increased sensitivity. This improves driving
stability on slippery road surfaces, for
example
R the automatic transmission shifting up
sooner. This results in the vehicle being
driven at lower engine speeds and the
wheels being less likely to spin
Drive program S (drive programs S and S+ on
AMG vehicles) is characterized by the
following:
R sporty engine and automatic transmission
settings
R the vehicle pulling away in first gear
R the automatic transmission shifting up
later
R the fuel consumption possibly being higher
as a result of the later automatic
transmission shift points
Shift ranges
Introduction
When the automatic transmission is in
position D, it is possible to restrict or
derestrict the shift range ( Y page 157).
The shift range selected is shown in the
multifunction display. The automatic
Automatic transmission157Driving and parkingZ

transmission shifts only as far as the selected
gear.Shift range=You can use the engine's braking
effect.5To use the braking effect of the
engine on downhill gradients and
for driving:
R on steep mountain roads
R in mountainous terrain
R in arduous conditions4To use the braking effect of the
engine on extremely steep downhill
gradients and on long downhill
stretches
Restricting the shift range
XPull the left-hand steering wheel paddle
shifter.
The automatic transmission shifts down
one gear and restricts the shift range to the
relevant gear.
i If the engine exceeds the maximum
engine speed when shifting down, the
automatic transmission protects against
engine damage by not shifting down.
i If the maximum engine speed for the shift
range is reached and you continue to
accelerate, the automatic transmission
shifts up in order to prevent the engine
from overrevving, even if the shift range is
restricted.
Derestricting the shift range
XPull the right-hand steering wheel paddle
shifter.
The shift range is derestricted.Clearing the shift range restrictionXPull and hold the right-hand steering wheel
paddle shifter until D is shown again in the
multifunction display.
The automatic transmission shifts from the
current shift range directly to D.
Selecting the ideal shift range
XPull the left-hand steering wheel paddle
shifter and hold it in position.
The automatic transmission shifts to the
gear which allows optimum acceleration
and deceleration. To do this, the automatic
transmission shifts down one or more
gears.
Manual drive program
Switching on the manual drive program
The manual drive program is only available for
AMG vehicles.
Manual drive program M is different from
drive programs S and S+ with regard to
spontaneity, responsiveness and
smoothness of gear changes.
Manual drive program M can be selected
using the drive program selector. In manual
drive program M, you can change gear
yourself using the steering wheel paddle
shifters if the transmission is in position D.
The gear currently selected and engaged is
shown in the multifunction display.
XTurn the drive program selector
( Y page 156) until M appears in the
multifunction display.
The indicator M on the drive program
selector lights up in red.
Upshifting
! In manual drive program M, the automatic
transmission does not shift up
automatically even when the engine
limiting speed for the current gear is
158Automatic transmissionDriving and parking