2012 LEXUS RX350 service

You are responsible for ensuring that
your Lexus is operated and main -
tained according to the instructions
in the Owner’s Manual and the
“Maintenance Information” section
of this guide.
You should keep detailed records
of vehicle maintenance, since under
some circumstances they may be
required for warranty coverage.
These records should include
date of service, mileage at time of
service and a description of service
performed and/or parts installed.
For your convenience, maintenance
logs are included in the “Maintenance
Information” section of this guide.
If you sell your vehicle, you should
give your maintenance records to
the new owner.
Lexus will not deny a warranty
claim solely because you do not
have records to show that you
maintained your vehicle. However,
damage or failures caused by lack
of proper maintenance are not
covered under warranty. You may have maintenance per -
formed on your vehicle by any
qualified person or facility. However,
Lexus recommends having mainte -
nance performed by an authorized
Lexus dealership.
Lexus dealership technicians are
specially trained to maintain and repair
Lexus vehicles. They stay current on
the latest service information through
Lexus technical bulletins, service
publications and training courses.
Many are also certified through the
Lexus Commitment to Perfection
Certifica t ion Program, which requires
specialized, state-of-the-art training
as well as rigorous exams through
both Lexus and the National Institute
for Automotive Service Excellence.
You can be confident you’re getting
the best possible service for your
vehicle when you take it to a Lexus
dealership. Plus, a Lexus dealership
will always use Genuine Lexus Parts
designed specifically for your vehicle.W HERE TO GO
FOR M AINTENANCEG ENERAL I NFORMATION
Your Responsibilities 35oP er A t I o N AN d M AIN te NAN ce
WARRANTY

Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Lexus
recommends using only Genuine
Lexus Parts when you need to replace
a part on your vehicle. Like all Lexus
products, Genuine Lexus Parts are
built to the highest standards of
quality, durability and performance.
They are also designed to fit your
vehicle’s exact specifications.
Your Lexus dealership maintains an
extensive inventory of Genuine Lexus
Parts to meet your vehicle service
needs. And because it is linked elec -
tronically to Lexus Parts Distribution
Centers, the dealership has quick
access to any parts it may not have
in stock.
Genuine Lexus Parts are covered by
their own warranty (see your dealer
for details) or the remainder of any
applicable New Vehicle Limited
Warranty, whichever is longer.
Non- g enuine Lexus Parts, or any
damage or failures resulting from
their use, are not covered by any
Lexus warranty.R EPLACEMENT P ARTS
Your Responsibilities36 oP er A t I o N AN d M AIN te NAN ce
WARRANTY

In the United States, U.S.
Territories and Canada To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact
your nearest Lexus dealership for
towing assistance. You do not have to
pay for towing to the nearest Lexus
dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada If you are using your vehicle outside
the United States, U.S. territories
and Canada and need warranty
service, contact a local Lexus dealer -
ship. Please note, however, that your
vehicle may not be repaired free
of charge because the local Lexus
distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may
not comply with local regulatory or
environmental requirements.

If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer -
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any
of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Lexus deal -
ership your paid repair invoices and
any parts that were removed from the
vehicle. You will be reimbursed for E MERGENCY R EPAIRSB Y G EOGRAPHIC
R EGION
Your Responsibilities 37oB t AININ g W A rr AN t Y s erv I ce
WARRANTY Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author-
ized Lexus dealership, log on
to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255-3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be per -
formed by a qualified technician
following procedures in Lexus
service and repair publications.

IntroductionThe Impor T ance of Scheduled m a I n T enance
MAINTENANCE
39Regular maintenance is essential to
obtaining the highest level of per -
formance, safety and reliability from
your Lexus. It can also enhance your
vehicle’s resale value. This section of
the Warranty and Services Guide is
designed to help you make sure your
vehicle receives proper and timely
maintenance. It includes factory-rec -
ommended maintenance guidelines
as well as logs in which to document
your vehicle’s maintenance history.
In addition to scheduled maintenance,
your Lexus requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures
are listed on pages 42–43 of this
booklet and described in detail in
the “Maintenance” section of the
Owner’s Manual . It is especially important to check
your vehicle’s engine oil once a
month and to regularly replace the
engine oil and oil filter. f ailure to
do so can cause oil starvation and/
or oil gelling, which can result in
severe damage to your vehicle
and require costly repairs that are
not covered by the n ew Vehicle
l imited Warranty.
With proper maintenance and care,
your vehicle will last longer and
deliver more dependable, economical
performance. Follow this booklet’s
recommendations and you’ll enjoy
maximum reliability and peace of
mind from your Lexus for many years
to come.

Introductionm a I n T enance and l exu S Warran T y c o V erage
MAINTENANCE40 Maintaining your vehicle according to
the recommendations in this booklet
is required to ensure that your
warranty coverage remains intact.
You should keep detailed records of
vehicle maintenance, including date
of service, mileage at time of service
and a description of service and/
or parts installation performed. The
maintenance logs in this booklet are a
good place to record this information.
If you sell your vehicle, be sure to
give your maintenance records to the
new owner.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, damage
or failures caused by lack of proper
maintenance are not covered
under warranty.
Maintenance and repair services may
be performed by you or by any auto -
motive service provider you choose.
Lexus will not deny a warranty claim
solely because you used a service provider other than a Lexus dealer -
ship for maintenance and repairs.
However, damage or failures caused
by improper maintenance or repairs
are not covered under warranty.
Your dealer may recommend more
frequent maintenance intervals or
more maintenance services than
those listed in the scheduled mainte -
nance log. These additional services
are not required to maintain your
warranty coverage. Ask your dealer
for an explanation of any recom -
mended maintenance not included in
the scheduled maintenance log.
For a complete description of
Lexus warranty coverages, see
pages 16–33 of this booklet.

Introductionl exu S d ealer S h I p Ser VI ce
MAINTENANCE
41To ensure that your vehicle receives
first-quality service and factory-
authorized parts, Lexus recommends
having maintenance performed by
an authorized Lexus dealership. To
locate your nearest authorized Lexus
dealership, log on to www.lexus.com
or contact Lexus Customer Satisfac t ion
at (800) 255-3987.
Lexus dealership technicians are
experts in the maintenance and repair
of Lexus vehicles. They stay current
on the latest service information
through Lexus technical bulletins,
service publications and training
courses. Many are also certified
through the Lexus Commitment to
Perfection Certification Program,
which requires specialized, state-of-
the-art training as well as rigorous
exams through both Lexus and the
National Institute for Automotive
Service Excellence.
Additionally, when you have your
vehicle serviced at a Lexus dealer -
ship, your service information is
recorded in the Lexus National
Service History database. This is the
first database of its kind in the auto -
motive industry. It can be accessed by any Lexus dealership in the U.S. — a
great convenience if you relocate or
need to have your vehicle serviced
while traveling.
You can be confident you’re getting
the best possible service for your
vehicle when you take it to a Lexus
dealership. Don’t trust your invest -
ment to anything less than a team of
Lexus specialists.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be per -
formed by a qualified technician
following procedures in Lexus
service and repair publications.

Scheduled Maintenance LogScheduled m a I n T enance l og
MAINTENANCE44 Determining Your
Maintenance Interval:
Months vs. Mileage Lexus recommends obtaining sched -
uled maintenance for your vehicle
every six months or 5,000 miles,
whichever occurs first.
For example:
• I f at six months you have driven
less than 5,000 miles, you
should obtain maintenance at
six months ; don’t wait until
5,000 miles.
• I f you drive 5,000 miles in less
than six months, you should
obtain maintenance at 5,000
miles ; don’t wait until six months.
Be sure to keep an eye on your
mileage so that you obtain mainte -
nance when recommended. If you
are a low-mileage driver, mark your
calendar to remind yourself to obtain
maintenance every six months. Special Operating
Conditions In addition to standard maintenance
items, vehicles that are driven
under special operating conditions
require further maintenance service.
These special operating conditions,
which put added demands on a
vehicle, include:
• Driving on dirt roads or on
dusty roads
• Repeated trips of less than five
miles in temperatures below
32° F or 0° C
• Extensive idling and/or low-
speed driving for long distances,
such as police, taxi or door-to-
door delivery use
If you drive primarily under any
of the conditions noted, you
should replace the engine oil
and oil filter every six months
or 5,000 miles. Some of these
special operating conditions
require other maintenance items;
these items are indicated in each
maintenance chart.

Scheduled Maintenance LogScheduled m a I n T enance l og
MAINTENANCE
45If you drive only occasionally under
any of the special operating condi -
tions noted, it is not necessary to
change the oil every six months or
5,000 miles or to perform the addi -
tional services listed in the charts. This
added maintenance is required only
if you drive primarily under any of the
special operating conditions.
Complimentary First
Scheduled Maintenance
Service: Six Months or
5,000 Miles Lexus provides your first scheduled
maintenance service at no charge.
The service is performed at six
months or 5,000 miles, whichever
occurs first. To obtain this service,
contact your Lexus dealership. Your
complimentary service will include
these items:
• Inspect and adjust all fluid levels
• Program Lexus Personalized
Settings, if requested
• Reset maintenance reminder light
• Rotate tires • Visually inspect brake pads,
calipers and rotors
• Check installation of driver’s
floor mat
• Inspect wiper blades
• Road-test vehicle
What are Lexus
Personalized Settings?
Your vehicle includes a variety of
electronic features that can be pro -
grammed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see the
“Customizable Features” section of the
Specifications chapter in your Owner’s
Manual .) Programming of these fea -
tures is performed once at no charge,
provided you obtain the service at the
six-month/5,000-mile scheduled
maintenance service. Programming
of some Lexus Personal iz ed Settings
requires special equipment and may
be performed only by an authorized
Lexus dealership.