2012 LEXUS RX350 ESP

Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Lexus
recommends using only Genuine
Lexus Parts when you need to replace
a part on your vehicle. Like all Lexus
products, Genuine Lexus Parts are
built to the highest standards of
quality, durability and performance.
They are also designed to fit your
vehicle’s exact specifications.
Your Lexus dealership maintains an
extensive inventory of Genuine Lexus
Parts to meet your vehicle service
needs. And because it is linked elec -
tronically to Lexus Parts Distribution
Centers, the dealership has quick
access to any parts it may not have
in stock.
Genuine Lexus Parts are covered by
their own warranty (see your dealer
for details) or the remainder of any
applicable New Vehicle Limited
Warranty, whichever is longer.
Non- g enuine Lexus Parts, or any
damage or failures resulting from
their use, are not covered by any
Lexus warranty.R EPLACEMENT P ARTS
Your Responsibilities36 oP er A t I o N AN d M AIN te NAN ce
WARRANTY

In the United States, U.S.
Territories and Canada To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact
your nearest Lexus dealership for
towing assistance. You do not have to
pay for towing to the nearest Lexus
dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada If you are using your vehicle outside
the United States, U.S. territories
and Canada and need warranty
service, contact a local Lexus dealer -
ship. Please note, however, that your
vehicle may not be repaired free
of charge because the local Lexus
distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may
not comply with local regulatory or
environmental requirements.

If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer -
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any
of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Lexus deal -
ership your paid repair invoices and
any parts that were removed from the
vehicle. You will be reimbursed for E MERGENCY R EPAIRSB Y G EOGRAPHIC
R EGION
Your Responsibilities 37oB t AININ g W A rr AN t Y s erv I ce
WARRANTY Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author-
ized Lexus dealership, log on
to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255-3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be per -
formed by a qualified technician
following procedures in Lexus
service and repair publications.

warranted parts at the manufacturer’s
suggested retail price and warranted
labor at a geographically appropriate
hourly rate multiplied by Lexus’
recommended time allowance for
the repair.
If your vehicle requires emergency
repair, Lexus assumes no liability
for subsequent failures caused by
improper repairs or the use of non-
Genuine Lexus Parts unless you have
the vehicle properly repaired in a
timely manner. To ensure that
warranty coverage remains intact,
have your vehicle inspected by an
authorized Lexus dealership as soon
as possible after an emergency repair.
Your Responsibilities38 oB t AININ g W A rr AN t Y s erv I ce
WARRANTY

IntroductionThe Impor T ance of Scheduled m a I n T enance
MAINTENANCE
39Regular maintenance is essential to
obtaining the highest level of per -
formance, safety and reliability from
your Lexus. It can also enhance your
vehicle’s resale value. This section of
the Warranty and Services Guide is
designed to help you make sure your
vehicle receives proper and timely
maintenance. It includes factory-rec -
ommended maintenance guidelines
as well as logs in which to document
your vehicle’s maintenance history.
In addition to scheduled maintenance,
your Lexus requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures
are listed on pages 42–43 of this
booklet and described in detail in
the “Maintenance” section of the
Owner’s Manual . It is especially important to check
your vehicle’s engine oil once a
month and to regularly replace the
engine oil and oil filter. f ailure to
do so can cause oil starvation and/
or oil gelling, which can result in
severe damage to your vehicle
and require costly repairs that are
not covered by the n ew Vehicle
l imited Warranty.
With proper maintenance and care,
your vehicle will last longer and
deliver more dependable, economical
performance. Follow this booklet’s
recommendations and you’ll enjoy
maximum reliability and peace of
mind from your Lexus for many years
to come.

75
INDEX Keys .............................................................................. 8
Le xus Personalized Settings ................................................ 1 , 4, 45
Loaner vehicle .................................................................... 5
M aintenance
A s related to warranty coverage .......................... 2 5, 29, 31, 35, 40
C omplimentary first and second services .......................... 4 , 45–46
E xplanation of maintenance items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 –72
G eneral maintenance and inspections ................................ 4 2– 43
I mportance of maintenance ............................................... 39
M aintenance intervals ..................................................... 44
S cheduled maintenance log ........................................... 4 8 – 67
W here to obtain maintenance ....................... in side front cover, 35, 41
Nuts and bolts on chassis ............................................... 4 8 – 67*, 7 1
Oil change ............................................................ 4 8 – 67*, 70
Owner responsibilities ......................................... 2 5, 29, 31, 35–38
Parts replacement ................................................ 7 , 16, 25, 32, 36
Pre-delivery service ............................................................... 1
Q uality control ................................................................... 7
R ack-and-pinion assembly ............................................. 4 8 – 67*, 7 1
Road test ............................................................... 4 8 – 67*, 7 1
Roadside assistance ............................................................ 1 , 6
Service agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Service history ................................................................... 7
S mog-check tests .......................................................... 2 6, 32
Spark plugs .................................................................. 6 3, 71
Steering linkage and boots ............................................. 4 8 – 67*, 7 1
Timing chain ..................................................................... 72
*See scheduled maintenance log for maintenance interval.
INDEX