2012 LEXUS RX350 ESP

California Emission Control Warranty ...................................... 28
Tire Limited Warranty ...................................................... 34
Your r esponsibilitiesOperation and Maintenance ............................................... 35
Obtaining Warranty Service ................................................ 37
mA i NT e NANC e iN f O rm AT i ON
i ntroduction The Importance of Scheduled Maintenance ................................. 39 .
M aintenance and Lexus Warranty Coverage ............................... 40
Lexus Dealership Service ................................................... 41
General Maintenance and Regular Use ...................................... 42
s cheduled m aintenance LogDetermining Your Maintenance Interval: Months vs. Mileage ................ 44
S pecial Operating Conditions .............................................. 44
Complimentary First Scheduled Maintenance Service ...................... 45
Complimentary Second Scheduled Maintenance Service ................... 46
Scheduled Maintenance Log ............................................... 48
Explanation of Maintenance Items .......................................... 68
Vehicle Identification ........................................................ 73
i ND e X ............................................................... 74
tA b L e o F Content S
3

Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step. Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Le xus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
• 1 7-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• C urrent vehicle mileage
• N ame of your selling and
servicing Lexus dealerships
• Y our day and evening
telephone numbers
Introduction 9If You Need Ass I st AN ce
WARRANTY

In addition to completing the customer
claim form, please provide NCDS
with the following information:
• V ehicle year, make, model, VIN,
mileage and date of purchase.
• A b rief description of your com -
plaint and the actions you have
taken to resolve it.
• W hat action or remedy
you believe would resolve
your problem.
If you are seeking reimbursement for
repairs or incidental expenses, please
provide copies of applicable receipts.
Send your request to:
National Center for Dispute
Settlement
P.O. Box 457
Mt. Clemens, MI 48046
Upon receipt of your request, NCDS
will contact you regarding the status
of your case and supply you with
additional details about the program. How does the arbitration
process work?
When NCDS receives your request,
it will be forwarded to the Lexus area
office for response.
At the request of either party or the
arbitrators, NCDS may schedule a
technical inspection. This may include
an inspection of the vehicle by an
independent tech nic al expert with
a Lexus representative present. The
technical expert will forward his or
her evaluation to NCDS.
An oral hearing will be held prior to
a decision being rendered. At this
hearing, all relevant evidence is
admissible. You and a Lexus repre -
sentative will present both sides of
the case to the NCDS arbitrator(s).
You will each be given an equal
opportunity to give testimony and
provide documents. Then you
will each be given an opportunity
for rebuttal. After considering all
testimony and documents, the
arbitrator(s) will review the applicable
legal standards and render a decision
within 10 days.
A settlement satisfactory to all parties
may be negotiated at any time during
the process.
Introduction12 If You Need Ass I st AN ce
WARRANTY

You have purchased one of the
finest vehicles built in the world today,
and it is backed by one of the finest
warranties in the industry. This excel -
lent warranty coverage demonstrates
not only our confidence in Lexus
vehicles, but also our commitment to
every Lexus customer. We’re dedicated
to ensuring that you enjoy exceptional
quality, dependability and peace of
mind throughout your ownership
experience.
To further demonstrate our commit -
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
establish such a policy adjustment, we
mail details to all applicable owners
on record. That’s why it is important
to send in the card at the back of this
booklet if you change your address
or if you have purchased your Lexus
from a previous owner.
You’ve made a wise decision to pur -
chase a Lexus. Your vehicle delivers
world-class luxury and performance, along with an unparalleled commit -
ment from Lexus to ensuring your
satisfaction. You can be confident — as
we are — that you’ll enjoy owning your
Lexus as much as you enjoy driving it.
All warranty information is the latest
available at the time of publication
and, with the exception of the emis -
sion control warranties, is subject to
change without notice.
Introduction14 t he Lexus c o MMI t M e N t
WARRANTY This section of the Warranty and
Services Guide describes the
terms of Lexus warranty cover -
age as well as general owner
responsibilities. The section
be g inning on page 39 describes
your vehicle’s maintenance
requirements. Be sure to review
this information carefully, since
proper maintenance is required
to ensure that warranty coverage
remains intact.

You are responsible for performance
of the required maintenance indi -
cated in the Owner’s Manual and this
guide. Lexus will not deny a warranty
claim solely because you do not have
records to show that you maintained
your vehicle. However, any failure or
noncompliance caused by lack
of maintenance is not covered by
this warranty.
When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because you
used a service provider other than
a Lexus dealership for maintenance
and repairs. However, any failure or
noncompliance caused by improper
maintenance or repairs is not covered
by this warranty. To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control
systems, Lexus recommends the
use of Genuine Lexus Parts when
servicing or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may
elect to use non- g enuine Lexus
Parts for maintenance and repairs.
h owever, use of replacement parts
that are not equivalent in quality to
g enuine Lexus Parts may impair
the effectiveness of the emission
control systems.
If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.
In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent to
Genuine Lexus Parts.R EPLACEMENT P ARTSM AINTENANCE
Your Warranties in Detail 25f eder AL eMI ss I o N c o N tro L W A rr AN t Y
WARRANTY

1) F or three years or 50,000 miles,
whichever occurs first:
• I f your vehicle fails a smog-check
test, all necessary repairs and
adjustments will be made
by Lexus to ensure that your
vehicle passes the test. This
is your Emission Control
System PERFORMANCE
WARRANTY.
• I f an emissions-related part listed
on pages 23–24 is defective, the
part will be repaired or replaced
by Lexus. This is your SHORT-
TERM Emission Control System
DEFECT WARRANTY.
Note: Under the terms of the
Basic Warranty, Lexus provides
coverage of four years or
50,000 miles, whichever occurs
first. Specific components may
have longer coverage under
the terms of the Powertrain
Warranty.
2) F or seven years or 70,000 miles,
whichever occurs first:
• I f an emissions-related part listed
on pages 30–31 is defective, the
part will be repaired or replaced
by Lexus. This is your LONG-
TERM Emission Control System
DEFECT WARRANTY. You are responsible for perfor -
mance of the required maintenance
indicated in the Owner’s Manual and
this guide. Lexus recommends that
you retain all receipts covering main -
tenance on your vehicle, but Lexus
cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance
of all scheduled maintenance.
You are responsible for presenting
your vehicle to a Lexus dealership
as soon as a problem exists. The
warranty repairs should be com-
pleted in a reasonable amount of
time, not to exceed 30 days.
You should also be aware that Lexus
may deny you warranty coverage if
your vehicle or a part has failed due
to abuse, neglect, improper mainte -
nance or unapproved modifications.
If you have any questions regarding
your warranty rights and responsibili -
ties, you should contact the Lexus
Customer Satisfaction Department at
(800) 2 55-3987 or the California
Air Resources Board, Mobile Source
Control Division, at 9528 Telstar
Avenue, P.O. Box 8001, El Monte,
CA 91734-8001.O WNER ’ S W ARRANTY
R ESPONSIBILITIESM ANUFACTURER ’ S
W ARRANTY C OVERAGE
Your Warranties in Detail 29cALI for NIA eMI ss I o N c o N tro L W A rr AN t Y
WARRANTY

Evaporative Control System
• Fuel tank
Ignition System
• C rank position sensor
• Knock sensor
Other Parts Used in
Systems Listed
• Transmission solenoid
• W ire transmission (including
temperature sensor) You are responsible for performance
of the required maintenance indi -
cated in the Owner’s Manual and this
guide. Lexus will not deny a warranty
claim solely because you do not
have records to show that you main -
tained your vehicle. However, any
failure or noncompliance caused by
lack of maintenance is not covered
by this warranty.
When maintenance and repairs are
paid for by you, these services may
be performed by you or by any auto -
motive service provider you choose.
Lexus will not deny a warranty claim
solely because you used a service
provider other than a Lexus dealer -
ship for maintenance and repairs.
However, any failure or noncompli -
ance caused by improper mainte -
nance or repairs is not covered by
this warranty.M AINTENANCE
Your Warranties in Detail 31cALI for NIA eMI ss I o N c o N tro L W A rr AN t Y
WARRANTY

You are responsible for ensuring that
your Lexus is operated and main -
tained according to the instructions
in the Owner’s Manual and the
“Maintenance Information” section
of this guide.
You should keep detailed records
of vehicle maintenance, since under
some circumstances they may be
required for warranty coverage.
These records should include
date of service, mileage at time of
service and a description of service
performed and/or parts installed.
For your convenience, maintenance
logs are included in the “Maintenance
Information” section of this guide.
If you sell your vehicle, you should
give your maintenance records to
the new owner.
Lexus will not deny a warranty
claim solely because you do not
have records to show that you
maintained your vehicle. However,
damage or failures caused by lack
of proper maintenance are not
covered under warranty. You may have maintenance per -
formed on your vehicle by any
qualified person or facility. However,
Lexus recommends having mainte -
nance performed by an authorized
Lexus dealership.
Lexus dealership technicians are
specially trained to maintain and repair
Lexus vehicles. They stay current on
the latest service information through
Lexus technical bulletins, service
publications and training courses.
Many are also certified through the
Lexus Commitment to Perfection
Certifica t ion Program, which requires
specialized, state-of-the-art training
as well as rigorous exams through
both Lexus and the National Institute
for Automotive Service Excellence.
You can be confident you’re getting
the best possible service for your
vehicle when you take it to a Lexus
dealership. Plus, a Lexus dealership
will always use Genuine Lexus Parts
designed specifically for your vehicle.W HERE TO GO
FOR M AINTENANCEG ENERAL I NFORMATION
Your Responsibilities 35oP er A t I o N AN d M AIN te NAN ce
WARRANTY