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Setting 911 Assist OnPress the information button > Apps > 911 Assist, then select
ON.
You can also access 911 Assist by:
• Pressing the Menu icon > Settings > Phone > 911 Assist, or
• Pressing the Menu icon > Help > 911 Assist.
To Ensure that 911 Assist Works Properly
• SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
• SYNC 911 Assist feature must be set on prior to the incident.
• A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
• A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
• A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
• The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
• SYNC provides a short window of time (about 10 seconds) to cancel
the call. Failure to cancel the call results in SYNC attempting to dial
911.
• SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a prerecorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
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Voice settings
Media Candidate
Lists Candidate lists are possible results from your
voice commands. If these are turned off, the
system will simply make a best guess at your
request.
Phone Candidate
Lists
Voice Control Volume
Allows you to adjust the voice volume level.
Media Player Settings
Allows you to customize how the system will interact with your phone,
USB drive and portable media player.
1. Press the Menu icon > Settings > Media player.
2. Select from the following:
• Autoplay on/off: With this feature on, the system will automatically
switch to the media source upon initial connection and you can listen
to music which has already been randomly indexed during the
indexing process. With this feature off, the system will not
automatically switch to the inserted media source.
•
Bluetooth Devices: Select to connect, disconnect, add or delete a
device. You can also set a device as your favorite so that the system will
automatically attempt to connect to that device at every ignition cycle.
• Gracenote Database Info: Allows you to view the version level of
the Gracenote Database.
• Gracenote Media Management on/off: When turned on, this
feature will pull in metadata information from the Gracenote Database
for your music files. This will override information from your device.
This feature defaults to off.
• Gracenote Cover Art on/off: When turned on, this feature will pull
in cover art from the Gracenote Database for your music files. This
will override any art from your device. This feature defaults to off.
Navigation Settings
To access navigation system settings, press the Menu icon > Settings >
Navigation. Choose from:
• Map Preferences
• Route Preferences
• Navigation Preferences
• Traffic Preferences
• Avoid Areas
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Phone Settings
To access phone settings, press Phone > Settings (or press the Menu
icon > Settings > Phone).
If you select:You can:
Bluetooth Devices Connect, disconnect, add or delete a device,
as well as save it as a favorite.
Bluetooth On/Off Turn Bluetooth on or off.
Do Not Disturb Have all calls go directly to your voice mail
and not ring in the vehicle cabin. With this
feature turned on, text message notifications
are also suppressed and do not ring inside the
cabin.
911 Assist Turn 911 Assist on or off. Refer to 911 Assist
in the SYNC Services and Apps section.
Text Message
Notification Select how you would like to be notified when
you receive a text message, if supported by
your phone. Choose from possible system
alert tones, text-to-speech or silent.
Internet Data
Connection
*Use this screen to make adjustments to your
internet data connection. Select to make your
connection profile with the PAN (personal
area network) or to turn off your connection.
You can also choose to make adjustments to
your settings or have the system always
connect, never connect when roaming or
query on connect. Press ? for additional
information.
Manage Phonebook Access features such as automatic phonebook
download, re-download your phonebook, add
contacts from your phone as well as delete or
upload your phonebook.
Display Call History Display call history.
*If compatible.
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Wireless & Internet
Your system is equipped with Wireless & Internet features and settings.
To access, press the Menu icon > Settings > Wireless and Internet. From
this screen, you can select your:
•Wi-Fi settings
• Bluetooth settings
• USB mobile broadband
• Prioritize connection methods
Wi-Fi
Your system has a Wi-Fi feature which creates a wireless network within
your vehicle, thereby allowing other devices (i.e. personal computers or
phones) in your vehicle to speak to each other, share files, play games,
etc. Using this Wi-Fi feature, everyone in your vehicle can also gain
access the internet if:
• You have a USB mobile broadband connection inside the vehicle
• Your phone supports PAN (personal area networking)
• You are parked outside of a wireless hotspot
To access, press the Menu icon > Settings > Wireless and Internet >
Wi-Fi settings, then select from the following options:
If you select: You can:
Wi-Fi Network
(Client) Mode On/Off Turn the Wi-Fi feature on or off in your
vehicle. Make sure that On is selected for
connectivity purposes.
Choose a Wireless
Network Use a previously stored wireless network. You
can categorize by alphabetical listing, Priority
and Signal Strength. You can also choose to
search for a network, connect to a network,
disconnect from a network, receive more
information, prioritize a network or delete a
network.
Search for Wireless
Networks View a list of wireless networks.
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Bluetooth Settings
This screen shows you what device is currently paired with the system
as well as giving you your typical Bluetooth options to connect,
disconnect, set as favorite, delete and add device.
Bluetooth is a registered trademark of the Bluetooth SIG.
Help!
Your touchscreen system has a help feature which you can access at any
time.
To access Help using the touchscreen, press the Menu icon > Help, the
choose from the following:
If you select:You can:
Where Am I? View the vehicle’s current location.
If your vehicle is equipped with navigation,
you see your location on a map.
If your vehicle is not equipped with
navigation, or if your SD card is not inserted,
you receive your vehicle’s latitude and
longitude.
911 Assist Access the 911 Assist settings, vehicle restart
instructions and emergency quick dial
contacts.
In Case of Emergency (ICE) Quick Dial:
This feature allows you to save up to two
numbers as ICE contacts for quick access in
the event of an emergency. Select Editto
access your phonebook and then select the
desired contacts. The numbers then appear as
options on this screen for the ICE 1 and ICE
2 buttons. The ICE contacts you select are
presented to you at the completion of the 911
Assist call process for quick access.
Voice Command List View possible voice commands.
From this screen, you can also access System information, Software
Licenses and Driving Restrictions.
To access Help using the voice commands, press the voice button, then,
after the tone, say “Help”. The system provides voice commands that can
be used in the current mode.
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