2011 VOLKSWAGEN TRANSPORTER air condition

Table of Contents
About this owner's manual . . . . . . 4
Overview of the vehicle . . . . . . . . . . 5
Exterior views
-Side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
-Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
-Rear view (vehicles with tailgate) . . . . . 7
-Rear view (vehicles with wing doors) 8
Vehicle interior
-Overview of the driver door . . . . . . . . . . . 9
-Overview of the driver side . . . . . . . . . . . 10
-Overview of the centre console . . 12
-Overview of the front passenger side . . . 14
-Headliner . . . . . . . . . . . . . . . . . . . . 15
Instrument cluster
-Warning and indicator lamps . . . . . . . . . . 16
-Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . 19
-Volkswagen information system . . . . . . . . 24
Before the journey . . . . . . . . . . . . . . . . 33
Before setting off
-Driving tips . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Opening and closing
-Vehicle key set . . . . . . . . . . . . . . . . . . . . . . . 36
-Central locking system . . . . . . . . . . . . . . . . 39
-Doors.... . . . . . . . . . . . . . . . . . . . . . . . . . 45
-Sliding doors . . . . . . . . . . . . . . . . . . . . . . . . 46
-Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
-Wing doors . . . . . . . . . . . . . . . . . . . . . . . . . 52
-Windows . . . . . . . . . . . . . . . . . . . . . . . . . 55
-Sliding/tilting roof. . . . . . . . . . . . . . . . 58
Sitting correctly and safely
-Adjusting the seat position . . . . . . . . . . . . 61
-Seat functions, front . . . . . . . . . . . . . . . . . . 69
-Seat functions, rear . . . . . . . . . . . . . . . . . . 72
-Seat belts . . . . . . . . . . . . . . . . . . . . . . . . . . 79
-Airbag system . . . . . . . . . . . . . . . . . . . . . . . 87
-Child seats (accessories) . . . . . . . . . . . . . 96
-Integrated child seat .................. 1 02
Lights and vision
-Lights ............................... 106
-Protection from the sun ............... 115
-Wipers and washer . . . . . . . . . . . . . 116
-Mirrors .............................. 121
Table ot Contents
Transporting items
-Driving notes ........................ 125
-Luggage compartment ................ 130
-Guide rail system in the rear vehicle floor ................................ 133
-Roof carrier ........ , ................. 137
-Towing a trailer ...................... 139
Practical equipment
-Stowage area ........................ 150
-Torches ............................. 152
-Drink holders . . . • . . . . . . . . . . . . . . . . . . 153
-Tables .............................. 155
-Cool box ............................ 158
-Ashtray and cigarette lighter ........... 161
-Electrical sockets . . . . . . . . . . . . . . . . . . . . 163
-Rear Seat Entertainment (RSE) system 165
-Tachograph . . . . . . . . . . . . . . . . . . . . . . . . . . 172
-Digital voice enhancement ............ 173
Equipment, Multivan
-Darkening the interior of the vehicle, Multivan ............................. 175
Equipment, Business
-Vehicle overview, Business . . . . . . . . . . . . 180
-Seat functions, rear, Business ......... 182
-Rear-seat telephony, Business ........ 187
Equipment, California
-Vehicle overview, California . . . . . . . . . . . 192
-Seat functions, rear, California ......... 193
-Central control panel, California ........ 204
-Interior lights, California ............... 208
-Stowage areas, California ............. 21 0
-Darkening the interior of the vehicle, California . . . . . . . . ................... 215
-Manual pop-up roof, California ......... 218
-Electric pop-up roof, California ......... 221
-Awning, California .................... 226
-Tables and camping chairs, California .. 229
-Gas system, California ................ 233
-Water supply and disposal, California .. 237
-Refrigerator box, California ............ 241
-Power supply in the vehicle, California .. 242
-Air conditioning system, California ..... 250
-Supplementary heater, California ...... 251
-Practical tips, California ............... 252

While driving .. ...... 257
Starting the engine, changing gear and parking
-Starting and stopping the engine .. 257
-Changing gears . . . . . . . . . .......... 260
-Braking, stopping and parking ......... 269
-Driving with respect for the environment 278
-Steering ........... 281
Driver assist systems
-Pull-away assist systems .... 282
-ParkPilot ............................ 287
-Reversing camera (Rear Assist) ....... 291
-Cruise control system (CCS) . . . . . ... 295
-Adaptive cruise control (ACC) ......... 298
-Area monitoring system (Front Assist) .. 307
-Lane change assist system (Side Assist) . .. . . .. .. . . . . . . . . .......... 312
-Driver Alert System (recommendation for rest breaks) . . . . . . . . . . ......... 315
-Adaptive chassis control (DCC) ........ 317
-Tyre monitoring system . . . . . . . ....... 318
Air conditioning system
-Heating, ventilating, cooling ........... 322
-Supplementary heaters (auxiliary air heater or auxiliary coolant heater) .... 332
At the filling station
-Filling the tank ....................... 340
-Fuel . . . . . . . . . . . . . . . . ........ 343
-Emission control system for diesel vehicles (AdBiue®j ................... 346
Cleaning and maintenance ...... 350
In the engine compartment
-Preparation for working in the engine compartment . . . . . . . . . . . . . . . . 350
-Engine oil ........................... 353
-Coolant ..................... 358
-Vehicle battery ....................... 362
Wheels and tyres
-Useful information about wheels and
tyres . . . . . . . . . . . . . . ..... 367
Vehicle care and maintenance
-Caring for and cleaning the vehicle exterior . . . . . . . . . . . . . . . . . . . ... 380
-Cleaning and caring for the interior ..... 388
-Accessories, modifications, repairs and renewal of parts . . . . . . . .... 394
-Mobile online services .. 402
-Consumer information 404
-Engine management system and exhaust purification system . . . .. 407
If and when ........................ 410
Practical tips
-Frequently asked questions ........... 410
-In an emergency ..................... 411
-Manual opening and closing . . . . . . . . . 413
-Vehicle toolkit . . ............... 416
-Hubcaps.. . .................... 417
-Changing a wheel .................... 420
-Breakdown set ....................... 425
-Fuses................ . . 429
-Changing bulbs . . . . . . . . .....•.... 432
-Jump starting . . . . . . .......... 443
-Tow-starting and towing . . . 446
Technical data ...
Technical data
-Vehicle data
-Petrol engines
-Diesel engines ..
Abbreviations
Index .......... .
... 450
... 450
......... 453
455
..... " ... 463
.. 465
Table of Contents 3

Before the journey
Before setting off
Driving tips
CO Introduction
This chapter contains information on the following subjects:
Preparing for a journey and driving safely
Driving abroad ...................... .
Driving through water on roads ........ .
33 34
35
An engine and transmission guard may prove use-ful, depending on the conditions in which the vehi-cle is to be driven. An engine and transmission guard can reduce the risk of damage to the vehi-cle's underbody and engine oil sump, for example when driving over kerbs, driveways or unsurfaced roads. Volkswagen Commercial Vehicles recom-mends using a Volkswagen Commercial Vehicles dealership for this purpose.
Additional Information and warnings:
• Sitting correctly and safely 61
• Transporting 125
• Starting the engine, changing gear and parking the vehicle 257
• Driving with respect for the environment =>page 278
• Consumer information 404
A WARNING
Driving under the Influence of alcohol, drugs, medication or narcotics can cause serious accidents and fatal Injuries.
• Alcohol, drugs, medication and narcotics can severely impair perception, reaction times and driving safety. This could cause you to lose control of the vehicle. Preparing for a journey and driving safely
l""""('n First read and observe the Introductory L-Wl Information and safety warnings th on page 33.
Checklist
Observe the following Information both before and during the journey to ensure your own safety and the safety of passengers and other road users
..( Check that all lights and turn signals are working properly.
Check the tyre pressure 367 and fuel level 340.
..( Ensure that you have a good, clear view through all of the windows.
..( Air intake to the engine must not be obstruc-ted, and the engine must not be covered with any kind of insulating materials th in ell Introduction on page 351.
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Secure any objects and luggage in the stowage compartments, the luggage corn-partment or on the roof 125 .
Ensure that you are able to operate the ped-als freely at all times .
Secure any children travelling in the vehicle in a restraint system suitable for their weight and size =>page 96.
Adjust the front seats, head restraints and mirrors properly in accordance with the size of the occupants 61.
Wear shoes that provide good grip for your feet when using the pedals.
The floor mat in the footwell on the driver side must leave the pedal area free and must be securely fastened .
Assume a correct sitting position before set-ling off and maintain this position while driv-ing. This also applies to all passengers =>page 61. ..
Before setting off 33

Checklist (Continued)
..( Fasten your seat belt correctly before set-ting off and keep it properly fastened throughout the journey. This also applies to all passengers 79 .
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Each vehicle occupant must sit in a seat of their own and must have their own seat belt.
Never drive if your driving ability is impaired, e.g. by medication, alcohol or drugs.
Do not allow yourself to be distracted from the traffic, e.g. by passengers, telephone calls, opening menus and making adjust-ments to settings .
Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions.
Observe traffic regulations and speed limits.
Driving abroad
r-f'n First read and observe the introductory l.-J=.U information and safety warnings.& on page 33.
Checklist
In some countries, special safety standards and emissions-related regulations apply that the vehi-cle may not comply with. Volkswagen Commercial Vehicles recommends that you visit your Volkswa-gen Commercial Vehicles dealer before travelling abroad to find out about any legal requirements and the following points concerning your destina-tion:
..( Does the vehicle need any technical modifi-cations for driving abroad, e.g. masking or switching the headlights over?
..( Are the necessary tools, diagnostic equip-ment and spare parts available for service and repair work?
..( Are there any Volkswagen Commercial Ve-hicles dealerships in the country of destina-tion?
..( For petrol engines: is unleaded petrol with the correct octane number available?
34 Before the journey
..( When travelling long distances, stop and take a break regularly-at least every 2 hours.
..( Secure animals in the vehicle using a sys-tem that is suitable for their weight and size.
A WARNING
Always observe current traffic regulations and speed limits, and think ahead when driv-Ing. Correct interpretation of a driving situa-tion can make the difference between reach-Ing your destination safely and having an ac-cident with serious Injuries.
W Regular servicing of your vehicle not only W maintains its value, it also ensures that your vehicle remains roadworthy and in perfect working order. Servicing work should therefore be carried out in accordance with the service schedule. Some work may have to be carried out before the due date of the next service if the vehicle is subjected to severe operating conditions. Severe operating conditions are, for example, regular stop and go driving, regular driving with a trailer and driving in areas with high levels of dust. Additional informa-tion is available from your Volkswagen Commercial Vehicles dealership or qualified workshop. ..( For diesel engines: is diesel with a low sul-phur level available?
..( Are the correct engine oil 353 and other service fluids in accordance with the specifications of Volkswagen Commercial Vehicles available in the destination coun-try?
..( Will the factory-fitted navigation system work with the navigation data available in the destination country?
..( Are special tyres necessary for travelling in the destination country?
CD
Volkswagen Commercial Vehicles is not re-sponsible for any vehicle damage which Is caused by low-quality fuel, inadequate servic-ing work or lack of availability of Genuine Parts.

A WARNING (Continued)
• The steering wheel must always point to-wards the chest and not towards the face. This ensures that the driver front airbag pro-vides maximum protection in the event of an accident.
• While driving, always keep both hands on the outside of the steering wheel (at the 9 o'clock and 3 o'clock positions =>Fig. 47). This reduces the risk of injury if the driver front alrbag Is triggered.
Seat functions, front
a:n Introduction
This chapter contains information on the following subjects:
Seat heating . . . . . . . . . . . . . . . . . . . • • • . . . . . . 69
Memory seats . . . . . . . . . . . . . . . . . . . 70
Rotating front seats . . . . . . . . . . . . . . . . . . . . . . 71
Additional information and warnings:
• Adjusting the seat position =>page 61
• Seat bells =>page 79
• Airbag system =>page 87
• Child seats (accessories) 96
• Heating, ventilating, cooling 322
Seat heating
Fig. 48 In the centre console with Climatic: but-tons for the front seat heating, set here to the sec-ond heating level.
First read and observe the Introductory l-J,:.,U Information and safety warnings & on page 69.
The seat cushions can be heated electrically when the ignition is switched on. In some versions, the backrests may also be heated.
A WARNING (Continued)
• Never hold the steering wheel at the 12 o'clock position, or in any other manner, e.g. on the hub of the steering wheel. If the driver front airbag is triggered, you could re-ceive severe Injuries to the arms, hands and head.
A WARNING
Incorrect use of the seat functions can cause serious injuries.
• Always assume a correct sitting position before you drive and maintain this position throughout the trip. This also applies to all passengers.
• The memory seat should only be adjusted when the vehicle Is stationary.
• Keep hands, fingers, feet and other body parts away from the moving parts of the seats.
Fig. 49 In the centre console with Climatronic: buttons for the front seat heating, set here to the third heating level.
Do not switch on the seat heating if one of the fol-lowing conditions applies:
• The seat is not in use.
• The seat is fitted with a protective cover.
• A child seat is installed on the seat.
Sitting correctly and safely 69

Seat belts
o:n Introduction
This chapter contains information on the following subjects:
Warning lamp . . . . . . . . . . . 80
Frontal collisions and the laws of physics 81
What happens to vehicle occupants who have not fastened their seat belts 82
Seat belt protection . . . . . . . . . . . . . . . . . . . . . . 83 Using seat belts . . . . . . . . . . . . . . 83
Fastening and unfastening seat belts . 84 Seat belt routing . . . . . . . . . . . . . . . . . . 85
Belt height adjuster . . . . . . . . . . . . . . . . 86
Automatic belt retractor and belt tensioner . . . 86
Service and disposal of belt tensioners . . 87
Check the condition of all seat belts regularly. If the belt webbing, belt connections, belt retractor or seat belt buckle become damaged, the seat belt in question should be replaced immediately by a qualified workshop=:.&. The qualified workshop must use correct spare parts that are compatible with the vehicle, equipment level and model year. Volkswagen Commercial Vehicles recommends us-ing a Volkswagen Commercial Vehicles dealership for this purpose.
Additional information and warnings:
• Adjusting the seat position =:.page 61
• Seat functions, rear =>page 72
• Airbag system =>page 87
• Child seats (accessories) =:.page 96
• Integrated child seats =:.page 102
• Stowage =>page 150
• Seat functions, rear, Business =>page 182
• Seat functions, rear, California =:.page 193
• Cleaning and caring for the interior =:.page 388
• Accessories, modifications, repairs and renewal of parts =>page 394
A WARNING
Incorrectly fastened or unfastened seat belts increase the risk of severe or fatal injuries. Seat belts will only offer the optimum level of protection when they are fastened and used properly.
A WARNING (Continued)
• Seat belts are the most effective means of reducing the risk of serious and fatal injuries In the event of an accident. Seat belts must always be fastened properly when the vehicle Is In motion to protect the driver and all vehi-cle occupants.
• Before every trip, each vehicle occupant must adopt the correct sitting position, cor-rectly fasten the seat belt belonging to their seat and keep it fastened properly throughout the trip. This applies to all vehicle occupants and also In urban traffic.
• While the vehicle is in motion, secure all children travelling In the vehicle in a restraint system suitable for their weight and height. They must also wear correctly fastened seat belts =>page 96.
• Only start driving when all passengers have correctly fastened their seat belts.
• Only ever insert the latch plate into the buckle of the associated seat, and always en-sure that it engages properly. Using a buckle that does not belong to the seat that you are occupying reduces the level of protection and can lead to severe injuries.
• Avoid allowing foreign bodies or liquids to enter the slot for the seat belt buckle. This could prevent the belt buckle and seat belt from working properly.
• Never unfasten the seat belt while the ve-hicle is in motion.
• Never allow more than one person to share the same seat belt.
• Never travel when children or babies are being carried on somebody's lap and fas-tened with the same belt.
• Never travel wearing loose, bulky clothing (such as an overcoat over a jacket). This could prevent the seat belts from fitting and functioning properly.
A WARNING
Damaged seat belts are very dangerous and can cause severe or fatal Injuries.
• Never damage the belt by trapping it in the door or in the seat mechanism. 11>
Sitting correctly and safely

Seat belt protection
Fig. 64 Driver restrained by a properly positioned seat belt during a sudden braking manoeuvre.
i"111 First read and observe the introductory L..-.lo:.U information and safety warnings & on page 79.
When fastened properly, seat belts hold the vehicle occupants in the correct sitting positions and con-siderably reduce the kinetic energy in the event of an accident. Seat belts also help to prevent uncon-trolled movements which could lead to severe inju-ries. In addition, wearing seat belts properly re-duces the risk of being thrown from the vehicle 64.
Passengers wearing seat belts correctly benefit greatly from the ability of the belts to reduce the ki-netic energy. The front crumple zones and other
Using seat belts
i"111 First read and observe the Introductory L..-.lo:.U Information and safety warnings & on page 79.
Checklist
Using seat belts &:
../ Check the condition of all seat belts regular-ly.
../
../
Keep the seat belts clean.
Avoid allowing any foreign bodies or fluids to get on to the seat belt or latch plate or in-to the slot for the seat belt buckle.
../ Do not trap or damage the seat belt and latch plate. for example when closing the door.
passive safety features (such as the airbag sys-tem) are also designed to reduce kinetic energy. The amount of energy generated will thus de-crease, thereby reducing the risk of injury.
The examples describe frontal collisions. Of course, properly worn seat belts substantially re-duce the risk of injury in all other types of acci-dents. This is why seat belts must be fastened be-fore every trip -even if you are only planning to drive a very short distance. Ensure that all passen-gers also wear their seat belts properly.
Accident statistics have shown properly worn seat belts to be an effective means of substantially re-ducing the risk of injury and improving the chances of survival in a serious accident. Furthermore, properly worn seat belts improve the protection provided by airbags in the event of an accident. This is why wearing a seat belt is a legal require-ment in most countries.
Although the vehicle is equipped with airbags, the seat belts must be fastened and worn. For exam-ple, the front airbags will only be triggered in cer-tain types of frontal collision. The front airbags will not be triggered during minor frontal collisions, mi-nor side collisions, rear collisions. rolls or accidents in which the airbag trigger threshold in the control unit is not exceeded.
Therefore. always wear your seat belt and ensure that your passengers have fastened their seat belts properly before you drive off. ../ Never remove, modify or repair the seat belt or any part of the belt fixture system.
../ Always fasten the seat belt correctly before every journey and keep it fastened while the vehicle is in motion.
Twisted seat belt
If it is difficult to remove the seat belt from the belt guide, the seat belt may have become twisted if it was returned too quickly into the side trim panel:
• Take hold of the latch plate then slowly and carefully pull out the seat belt.
• Untwist the seat belt and guide it back slowly
Sitting correctly and safely

Switching main beam assist on and off manually
Function Action
Switching on -Switch on the ignition and turn the light switch to position AUTO. -Push the turn signal and main beam lever forwards from its initial position =:-page 107.
When the main beam assist is switched on, the indicator lamp w lights up in the instru-ment cluster display.
-Switch off the ignition. -OR: turn the light switch to a position other than AUTO =>page 108.
Switching off -OR: with the main beam switched on, pull the turn signal and main beam lever back-wards. -OR: push the turn signal and main beam lever forwards to switch on the manual main beam. The main beam assist is then switched off.
Fault
it may not be possible to switch off the main beam quickly enough or at all using main beam assist due to the following:
• In poorly lit streets where there are highly-re-flective signs.
• When encountering other road users with insuf-ficient lighting, such as pedestrians or cydists.
• In tight bends, brows of hills or depressions in the land or half-hidden oncoming traffic.
• With oncoming traffic on streets with a central barrier where the driver can see clearly over the central barrier e. . truck drivers. g
• If the camera is broken or the power supply is interrupted.
• In fog, snow or heavy rain.
• In dusty or sandy areas.
• Damage to the windscreen in the camera's vi-sion field.
• If the viewing field of the camera is misted up, dirty, covered by a sticker, snow or ice.
A WARNING
Do not let the extra convenience afforded by main beam control tempt you into taking any risks when driving-this can cause acci-dents. The system is not a substitute for the full concentration of the driver.
A WARNING (Continued)
• Always check the lights yourself and ad-just them to the prevailing conditions for lights, vision and road traffic.
• The main beam control may not be able to recognise all driving situations correctly and may not work properly in certain situations.
• If the camera's field of view is dirty, cov-ered or damaged, the function of the main beam assist may be impaired. This also ap-plies If changes are made to the vehicle's lighting system, for example if additional headlights are fitted.
CD
Please observe the following points in order to avoid impairing the proper function of the sys-tem:
• Regularly clean the camera's field of view, and keep it free from snow and ice.
• Do not cover the camera's field of view.
• Check the area of the windscreen that Is in the camera's field of view for damage.
m The headlight flasher and the main beam can W be switched on and off manually at any time with the turn signal and main beam lever =>page 107.
m Light-emitting objects in the camera's field of W operation, e.g. mobile navigation devices, could impair the functions of the main beam assist system (Light Assist). Masking or switching over headlights for driving abroad
1"1'11 First read and observe the introductory L-lo:J.J Information and safety warnings & on page 106.
Lights and vision 1111