
557
7
7-3. Do-it-yourself maintenance
Maintenance and care
WARNING
■Replacing light bulb
●Turn off the light. Do not attempt to
replace the bulb immediately after turning off the light. The bulb become very hot and may
cause burns.
●Do not touch the glass portion of
the light bulb with bare hands. When it is unavoidable to hold the glass portion, use and hold with a
clean dry cloth to avoid getting moisture and oils on the bulb. Also, if the bulb is scratched or
dropped, it may blow out or crack.
●Fully install light bulb and any parts
used to secure it. Failure to do so may result in heat damage, fire, or water entering the light unit. This
may damage the light or cause con- densation to build up on the lens.
●Do not attempt to repair or disas-semble light bulbs, connectors, electric circuits or component parts.
Doing so may result in death or serious injury due to electric shock.
■To prevent damage or fire
●Make sure bulb is fully seated and locked.
●Check the wattage of the bulb before installing to prevent heat
damage.

563
8
8-2. Steps to take in an emergency
When trouble arises
8-2.Ste ps to take in an emerg ency
If your vehicle needs to
be towed
If towing is necessary, we rec-
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer or commercial
towing service, using a wheel-
lift type truck or flatbed truck.
Use a safety chain system for
all towing, and abide by all
state/provincial and local laws.
If towing your vehicle with a
wheel-lift type truck, use a tow-
ing dolly. ( P.563, 564)
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
Be sure to transport the vehicle with all four wheels raised off the ground.
If the vehicle is towed with the tires contacting the ground, the drivetrain or related parts may be damaged, the
vehicle may fly off the truck, or elec- tricity generated by the operation of the motor may cause a fire to occur
depending on the nature of the dam- age or malfunction.
■While towing
●When towing using cables or chains, avoid sudden starts, etc. which place excessive stress on the
towing eyelets, cables or chains. The towing eyelets, cables or chains may become damaged, bro-
ken debris may hit people, and cause serious damage.
●Do not turn the power switch off.There is a possibility that the steer-ing wheel is locked and cannot be
operated.
■Installing towing eyelets to the
vehicle
Make sure that towing eyelets are installed securely. If not securely
installed, towing eyelets may come loose during towing.

5648-2. Steps to take in an emergency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
The hybrid system warning mes-
sage is shown on the multi-infor-
mation display and the vehicle
does not move.
The vehicle makes an abnormal
sound.
From the front
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift
type truck
●Do not tow the vehicle from the rear when the power switch is off. The
steering lock mechanism is not strong enough to hold the front wheels straight.
●When raising the vehicle, ensure adequate ground clearance for tow-
ing at the opposite end of the raised vehicle. Without adequate clear-ance, the vehicle could be dam-
aged while being towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the suspension components.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truck
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to prevent body damage.

5808-2. Steps to take in an emergency
vehicle.
• “Hybrid System Stopped” • “Engine Stopped”
●If “Maintenance required for DCDC converter cooling parts See Owner’s Manual” is shown, the filter may be
clogged, the air intake vent may be blocked, or there may be a gap in the duct. Therefore, perform the following
correction procedure. • If the air intake vent or filter of the DC/DC converter are dirty, perform
the procedures on P.536 to clean them.• If the warning message is shown
when the air intake vent and filter of the DC/DC converter are not dirty, have the vehicle inspected at any
authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer.
●If “12-Volt Battery Charging System Malfunction Stop in a Safe Place See
Owner’s Manual” is shown
Indicates a malfunction in the vehicle’s
charging system. Pull over and stop the
vehicle as soon as it is safe to do so.
While the message is displayed, the
functions of the air conditioning, etc.
may be partially limited in order to
reduce the power consumption of the
12-volt battery.
■If “Hybrid System Overheated Out- put Power Reduced” is shown
The message may be shown when driv-
ing under severe operating conditions. (For example, when driving up a long steep hill or driving up a steep hill in
reverse.)
Coping method: P.611
■If “Traction Battery Needs to be Protected Refrain from the Use of N
Position” is shown
This message may be displayed when the shift lever is in N.
As the hybrid battery (traction battery) cannot be charged when the shift lever
is in N, shift the shift lever to P when the
vehicle is stopped.
■If “Traction Battery Needs to be Protected Shift into P to Restart” is shown
This message is displayed when the hybrid battery (traction battery) charge has become extremely low because the
shift lever has been left in N for a certain amount of time.
When operating the vehicle, shift to P
and restart the hybrid system.
■If “Shift to P when Parked” is shown
Message is displayed when the driver’s
door is opened without turning the power switch to OFF with the shift lever in any position other than P.
Shift the shift lever to P.
■If “Shift is in N Release Accelerator Before Shifting” is shown
Message is displayed when the acceler-
ator pedal has been depressed and the shift lever is in N. Release the accelera-tor pedal and shift the shift lever to D or
R.
■If “Press Brake when Vehicle is Stopped Hybrid System may Over-heat” is shown
Message is displayed when the acceler- ator pedal is depressed to maintain the vehicle position when stopped on a
upward slope, etc.
If this continues, the hybrid system may overheat.
Release the accelerator pedal and depress the brake pedal.
■If “Auto Power OFF to Conserve Battery” is shown
Power was turned off due to the auto- matic power off function.
Next time when starting the hybrid sys-
tem, operate the hybrid system for approximately 5 minutes to recharge the 12-volt battery.

587
8
8-2. Steps to take in an emergency
When trouble arises
Therefore keep it in a safe place.
7 Connect the hose to the valve.
Screw the end of the hose clockwise as
far as possible.
8 Make sure that the compressor
switch is off.
9 Connect the power plug to the
power outlet socket. ( P.476)
10 Attach the sticker provided with
the tire puncture repair kit to a
position easily seen from the
driver’s seat.
11 Check the specified tire inflation
pressure.
Tire inflation pressure is specified on the label on the driver’s side pillar as
shown. ( P.624)
12Start the hybrid system.
( P.317)

595
8
8-2. Steps to take in an emergency
When trouble arises
1 Open the deck board.
( P.472).
2 Unhook the tightening strap and
take out the jack from the deck
under tray.
After taking out the jack, hold it in place
by attaching the rubber band temporar- ily to the hole shown in the illustration.
To store the jack, rotate the jack and
tighten until it no longer moves. Insert it into the deck under tray and then
secure it in place with a rubber band.
Take out the tools.
1 Take out the deck under tray.
WARNING
●Do not put any part of your body under the vehicle while it is sup-
ported by the jack.
●Do not start the hybrid system or
drive the vehicle while the vehicle is supported by the jack.
●Do not raise the vehicle while someone is inside.
●When raising the vehicle, do not put an object on or under the jack.
●Do not raise the vehicle to a height greater than that required to replace the tire.
●Use a jack stand if it is necessary to get under the vehicle.
●Stop the vehicle on firm, flat and level ground, firmly set the parking
brake and shift the shift lever to P. Block the wheel diagonally opposite to the one being changed if neces-
sary.
●When lowering the vehicle, make
sure that there is no-one near the vehicle. If there are people nearby, warn them vocally before lowering.
Taking out the jack
Taking out the tools
Taking out the spare tire

601
8
8-2. Steps to take in an emergency
When trouble arises
One of the following may be the
cause of the problem:
The AC charging cable may be
attached to the vehicle.
( P.135)
The electronic key may not be
functioning properly. ( P.604)
There may not be sufficient fuel
in the vehicle’s tank.
Refuel the vehicle. ( P.342)
There may be a malfunction in
the immobilizer system. ( P.76)
There may be a malfunction in
the steering lock system.
The hybrid system may be mal-
functioning due to an electrical
problem such as electronic key
battery depletion or a blown fuse.
However, depending on the type
of malfunction, an interim mea-
sure is available to start the
hybrid system. ( P.602)
There is a possibility that the
NOTICE
■Driving with tire chains and the compact spare tire
Do not fit tire chains to the compact spare tire.
Tire chains may damage the vehicle
body and adversely affect driving per- formance.
■When replacing the tires
When removing or fitting the wheels, tires or the tire pressure warning
valve and transmitter, contact any authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer as the tire pressure warning valve and transmitter may be dam-aged if not handled correctly.
If the hybrid system will
not start
Reasons for the hybrid system
not starting vary depending on
the situation. Check the follow-
ing and perform the appropri-
ate procedure:
The hybrid system will not
start even though the cor-
rect starting procedure is
being followed ( P.317)

6048-2. Steps to take in an emergency
Therefore, fill the fuel tank carefully and
slowly.
■When the electronic key does not work properly
●Make sure that the smart entry & start system has not been deactivated in
the customization setting. If it is off, turn the function on. (Customizable features: P.633)
●Check if battery-saving mode is set. If it is set, cancel the function. ( P.225)
Use the mechanical key (P.204)
If the electronic key
does not operate prop-
erly
If communication between the
electronic key and vehicle is
interrupted ( P.225) or the
electronic key cannot be used
because the battery is
depleted, the smart entry &
start system, push button start
and wireless remote control
cannot be used. In such cases,
the doors can be opened and
the hybrid system can be
started by following the proce-
dure below.
NOTICE
■In case of a smart entry & start system malfunction, or other key
related problems
Take your vehicle with all the elec- tronic keys provided with your vehicle
to any authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer.
Locking and unlocking the
doors