2011 Mercury Mariner SYNC Supplement 

While in phone mode, you may also say “Menu” and then any of
the following commands:
•[Phone] settings [message]
notification on•[Phone] settings [message]
notification off
•[Phone] connections•Phone name
•Signal•Battery
•[Phone] settings [set] phone
ringer•[Phone] settings [set] ringer 1
•[Phone] settings [set] ringer 2•[Phone] settings [set] ringer 3
•Text message inbox•[Phone] settings [set] ringer off
Note:With the above commands, words in()areoptional and do not
have to be spoken for the system to understand the command.
You may also say “Dial” to access any of the following commands:
• 0–9•Dial
•Delete (deletes one digit)•Clear (deletes all entered digits)
•Plus•Star
•Asterisk (*)•800 (eight hundred)
•700 (seven hundred)•900 (nine hundred)
•411 (four-one-one), 911
(nine-one-one), etc.•# / (pound, slash)
Note:To exit Dial mode, press and hold
or PHONE or press MENU
to go to the PHONE MENU.
Voice commands when connecting devices
When attempting to connect a phone to SYNC, you may say any
of the following commands:
•Connect •Bluetooth ON
•Bluetooth OFF•Delete
Note:You can only connect a device to SYNCafter it has successfully
gone through the pairing process.
Note:In the above possible commands, “” is a dynamic listing in
that it could be the name of any previously paired device.
SYNCphone features
14SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
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At any time, you may say these commands:
•SYNC•USB
•Line in•Bluetooth Audio
•Phone•Voice settings
•Cancel•Vehicle health report (if
equipped, U.S. only)
•Help•Services (if equipped, U.S. only)
Voice commands when using Traffic, Directions & Information
services (if equipped, U.S. only)
When connected to services, you may say any of the following
commands:
•Services•Help
•Go back•Repeat
Available services (and voice commands) include:
•Traffic•Directions
•Business search•Sports
•News•Weather
•Favorites
For a complete list of services, say, “What are my choices?” when in the
services menu.
When directions are downloaded and route guidance is active, press
or VOICE on your steering wheel controls and you may say any of the
following voice commands:
•Next turn•Route status
•Route summary•Cancel route
•Update route•Voice guidance ON
•Voice guidance OFF•Guidance display on/off (late
availability, if equipped)*
* Note:These voice commands are only available on vehicles that have a
center integrated display.
SYNCphone features
15SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

MAKING A CALL
Making a hands-free phone call using SYNCis easy.
1. Press
or VOICE.
2. When prompted, say, “Call ” or say the desired number and
then say “Dial”.
To erase the last spoken digit,say “Delete” or press
SEEK.
To erase all spoken digits,say “Clear” or press and hold
SEEK.
3. Once the desired number/contact is on the screen, either say “Call” or
“Dial”. The system will connect to the desired number.
Note:Once the call is placed, it will be logged into your outgoing call
history folder.
Note:If your audio system is equipped with 10 memory presets (0–9),
you can also manually enter the desired number by pressing the presets.
ENDING A CALL
At any time, you can end an active phone call by pressing and
holding
or PHONE.
EXITING PHONE MODE
When in phone mode but not in an active call, press and hold
or
PHONE to exit phone mode.
ANSWERING AN INCOMING CALL
An incoming call interacts with SYNCin much the same way it interacts
with yourBluetoothenabled cellular phone. During an incoming call:
•An audible ring tone will sound. If available, call information will
appear in the display.
•Press TEXT to view additional caller information, if the call matches a
contact in your downloaded phonebook.
•Select from the following options:
Accept the callby pressing
or PHONE. The call will be transferred
to hands-free and logged into the incoming call history folder.
Ignore the callby doing nothing. The display will read MISSED CALL
and SYNCwill log the call as a missed call.
Reject the callby pressing and holding
or PHONE. The display will
read REJECTED and SYNCwill log the call.
SYNCphone features
16SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

INCOMING NEW TEXT MESSAGE
Note:This is a phone dependent feature.
If yourBluetoothenabled phone is connected and supports downloading
text messages viaBluetooth, you can receive incoming text messages.
When you are being sent a text message, an audible tone will sound and
NEW MESSAGE will appear in the radio display. You can say “Read
Message” and SYNCwill read the message to you.
Note:To scroll, press
SEEKor/.
1. Press OK to receive and open the text message or do nothing and the
message will go into your text message inbox. Press OK again and
SYNCwill read your message aloud as you are not able to view the
message. You can then also choose whether you’d like to reply or
forward the message.
2. Press OK and scroll to toggle between REPLY TO MESSAGE or
FORWARD MESSAGE.
3. When the desired selection appears in the display, press OK.
If you choose REPLY TO MESSAGE, SYNCwill take you back to the
text messaging menu and allow you to again cycle through the list of
predefined messages to send.
If you choose FORWARD MESSAGE, SYNCwill take you to your calling
options. Choose to forward the message to anyone in your PHONE
BOOK, CALL HISTORY, or you can choose ENTER NUMBER.
Note:Forwarding a text message is a speed dependent feature and can
only be done when the vehicle is traveling at 3 mph (5 km/h) or less.
Note:Only one recipient is allowed per text message.
USING THE QUICK DIAL FEATURE
SYNCallows you to store phone book contacts and numbers from your
call history folder in 1–5 of your memory presets for quick access.
Note:This feature is not available if your audio system has 10 memory
presets (0–9).
To store a number as a Quick Dial to a memory preset:When in
phone book or call history and the contact’s information is active in the
display, press and hold a memory preset until confirmation appears in
the display.
Note:Quick dials are only available when the phone with which they
were saved is actively paired with SYNC.
SYNCphone features
17SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

To access/call numbers stored in the Quick Dial:
1. Press
or PHONE to enter PHONE MENU.
2. Press the memory preset (1–5) containing the desired contact
information. The stored information will appear in the radio display.
3. To initiate the call, press
or PHONE or press the respective
memory preset again.
ACTIVE CALL MENU OPTIONS
Once a call is active within SYNC, the following menu options are
available:
•PRIVACY ON/OFF
•HOLD ON/OFF
•ENTER TONES
•JOIN ON/OFF (Available when you have two active calls)
•PHONE BOOK
•CALL HISTORY
•RETURN
Refer to the following sections for further information.
Using privacy mode
SYNCallows you to easily switch a call from an active hands-free
environment to yourBluetoothenabled cellular phone for a more private
conversation. To turn privacy mode on/off:
Note:To scroll, press
SEEKor/.
1. Press MENU. The radio display will read CALL MENU.
2. Scroll repeatedly until PRIVACY appears in the radio display.
3. Press OK. The radio display will read PRIVACY ON/PRIVACY OFF?
4. Press OK to activate privacy mode. The radio display will read IN
PRIVACY and the system will transfer the call to yourBluetoothenabled
cellular phone.
Note:Some phones will disconnect from SYNCand transfer the active
call directly to the connected phone.
SYNCphone features
18SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

Putting a call on/off hold
You can put an active phone call on hold to have a private conversation
within the vehicle cabin, or to answer another incoming call. To put an
active call on hold:
Note:To scroll, press
SEEKor/.
1. Press MENU. The display will read CALL MENU.
2. Scroll repeatedly until HOLD appears in the radio display.
3. Press OK. The display will read HOLD ON/OFF.
4. Press OK when the desired selection appears in the radio display.
Note:If you are putting the current call on hold to answer another call,
press
or PHONE to answer the incoming call. Each subsequent press
of
or PHONE will put the active call on hold and reactivate the call
on hold.
Enter tones
While in an active call, SYNCallows you to enter tones (i.e. entering
numbers for passwords), using the radio display.
Note:To scroll, press
SEEKor/.
1. When on an active call, press MENU.
2. Scroll repeatedly until ENTER TONES appears in the radio display.
3. Press OK.
4. Scroll repeatedly until the desired number appears in the radio
display.
5. Press OK. An audible tone will sound as confirmation. Repeat the
process as many times as necessary.
Joining two calls (multiparty /conference call)
To join two separate calls and speak to both through SYNC:
Note:To scroll, press
SEEKor/.
1. When on an active call, press
. This will put your first call on hold.
2. When on an active call, press
or PHONE. This will put your first
call on hold.
3. Place the second call by accessing the contact information through
SYNCor by using voice recognition and saying the contact name or
number and placing the call.
SYNCphone features
19SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

4. Once you are actively in the second call, press MENU. CALL MENU
will appear.
5. Scroll repeatedly until JOIN CALLS appears in the radio display.
6. Press OK. The display will read JOIN CALLS?
7. Press OK to confirm. The system will join both calls into one and you
will be able to speak to both parties at the same time. The radio display
will indicate that your conference call is active.
Note:SYNCsupports a maximum of three callers on a multiparty/
conference call.
Accessing your call history and phone book during an active call
Note:Accessing your phone book is a speed dependent feature. The
vehicle must be moving less than 3 mph (5 km/h) to use this feature.
You can access your call history and phone book while on an active call.
Note:To scroll, press
SEEKor/.
1. Press MENU. The display will read CALL MENU.
2. Scroll repeatedly until CALL HISTORY / PHONE BOOK appears in the
display.
3. Press OK. The system will take you to the chosen menu item.
Refer toCall HistoryandAccessing your phone bookfor further details
on making selections in those menus.
HOW SYNCINTERACTS WITH YOUR BLUETOOTH ENABLED
CELLULAR PHONE
While SYNChas a variety of features, many of them are dependent on
your device’s functionality. To ensure that you have a compatible device
or to check which features are compatible with SYNC, please check
your device’s user guide and also visit www.SyncMyRide.com.
One of the main features of SYNCis hands-free calling which works in
conjunction with yourBluetoothenabled cellular phone to offer many
options within the SYNCPHONE MENU.
SYNCphone features
20SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

Pressor PHONE to access the following items when you are not in
an active call:
PHONE MENU
Note:PHONE MENU will appear briefly to indicate that you are in the
PHONE MENU.
•PHONE REDIAL
•CALL HISTORY
•PHONE BOOK
•TEXT MESSAGE
•PHONE SETTINGS
•SERVICES (if equipped, U.S. only)
•911 ASSIST™ (if equipped)
•VEHICLE HEALTH (if equipped, U.S. only)
•APPLICATIONS (if available)
•SYSTEM SETTINGS
•EXIT PHONE
PHONE REDIAL
Phone redial will prompt your cellular phone withBluetoothwireless
technology to redial the last number called (if available).
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. PHONE REDIAL will appear in the radio display.
3. Press OK to confirm the selection.
4. The display will read REDIAL? Press OK to confirm. The radio display
will read REDIALING....asitisplacingthecall.
CALL HISTORY
Note:This is a phone dependent feature. If your phone doesn’t support
downloading call history viaBluetooth, SYNCwill keep track of calls
made with SYNC.
You can access any previously dialed, received or missed calls while your
Bluetoothenabled phone has been connected to SYNC.
Note:To scroll, press
SEEKor/.
SYNCphone features
21SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)