2011 MERCEDES-BENZ SLS service

steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Response Center
at 866-990-9007 (USA only) or
1-888-923-8367 (Canada only).
Shortly after the completion of your mbrace
acquaintance call, you will receive an account
number via email. You will also receive a two-
part welcome kit via mail that will provide
your account and Personal Identification
Number (PIN). You will only need the PIN once
to access the mbrace account section in
“Owners Online” at
http://www.MBUSA.com (USA only).
The mbrace system is available if
R it has been activated and is operational.
Activation requires a subscription for
monitoring services, connection and
cellular air time
R vehicle battery power is available
R the relevant cellular phone network and
GPS signals are available
i Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Response
Center.
The mbrace system
The mbrace system consists of three types of
response:
R Automatic and manual emergency
R Roadside Assistance
R Information
To adjust the speaker volume during a
mbrace call do the following:
XPress button W or X on the
multifunction steering wheel.
or
XUse the volume adjustment button on your
COMAND system.Be sure to check “Owners Online” at
http://www.MBUSA.com (USA only) for
more information and a description of all
available features.
System self-test
The system performs a self-test after you
have switched on the ignition.
GWarning!
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in the wrench button
F does not come on during the system
self-test.
R The indicator lamp in the Information
button ï does not come on during the
system self-test.
R The indicator lamp in the SOS button,
wrench button F, or Information button
ï remains illuminated constantly in red
after the system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction display after the system self-
test.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Response Center at 866-990-9007 (USA
only) or 1-888-923-8367 (Canada only) as
soon as possible.
Emergency calls
! In order to activate the mbrace system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button ï to perform the acquaintance
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call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Response Center
at 866-990-9007 (USA only) or
1-888-923-8367 (Canada only).
An emergency call is initiated automatically
following an accident in which the Emergency
Tensioning Devices (ETDs) or air bags have
deployed.
i An automatically initiated mbrace
emergency call cannot be canceled.
An emergency call can also be initiated
manually ( Y page 310).
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin to
flash. The message Connecting Call
appears in the multifunction display and the
COMAND system is muted. When the
connection is established, the message
Call Connected appears in the
multifunction display.
All information relevant to the emergency,
such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification number
and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle will
be established automatically soon after the
emergency call has been initiated. The
Response Center will attempt to determine
the nature of the emergency more precisely,
provided they can speak to an occupant of
the vehicle.
i If no vehicle occupant responds,
emergency services will be sent to the
vehicle immediately.GWarning!
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center
established, then the mbrace system could
not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
Initiating an emergency call manually XBriefly press on cover : to open.XPress SOS button ; briefly.
The indicator lamp in SOS button ; will
flash until the emergency call is concluded.XWait for a voice connection to the
Response Center.XClose cover : after the emergency call is
concluded.GWarning!
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe location.
The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they receive
an automatic SOS signal and cannot make
voice contact with the vehicle occupants.
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XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Wrench button
XPress and hold wrench button : for longer
than 2 seconds.
A call to a Mercedes-Benz Roadside
Assistance representative will be initiated.
The indicator lamp in wrench button : will
flash while the call is in progress. The
message Connecting Call will appear in
the multifunction display and the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. The mbrace system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The COMAND system display indicates
that a mbrace call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
A voice connection between the Roadside
Assistance representative and the occupants
of the vehicle will be established.
XDescribe the nature of the need for
assistance.The Mercedes-Benz Roadside Assistance
representative will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance brochure
for more information.
Sign and Drive services (USA only): Services
such as a jump start, a few gallons of fuel or
the replacement of a flat tire with the vehicle
spare wheel are obtainable at no charge.
i If the indicator lamp in wrench
button : is flashing continuously and
there was no voice connection to the
Response Center established, then the
mbrace system could not initiate a
Roadside Assistance call (e.g. the relevant
cellular phone network is not available).
The message Call Failed appears in the
multifunction display.XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Information button
XPress and hold Information button : for
longer than 2 seconds.
A call to the Response Center will be
initiated. The indicator lamp in Information
button : will flash while the call is in
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Call will appear in the multifunction
display and the COMAND system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. The mbrace system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The COMAND system display indicates
that a mbrace call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
A voice connection between the Response
Center representative and the occupants of
the vehicle will be established. Information
regarding the operation of your vehicle, the
nearest authorized Mercedes-Benz Center or
Mercedes-Benz USA products and services is
available to you.
For more details concerning the mbrace
system, please visit
http://www.MBUSA.com (USA only) and
log in to “Owners Online”.
i If the indicator lamp in Information
button : is flashing continuously and
there was no voice connection to the
Response Center established, then the
mbrace system could not initiate an
Information call (e.g. the relevant cellular
phone network is not available). The
message Call Failed appears in the
multifunction display.
XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.Call priority
If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Automatic
initiated emergency calls can only be
terminated by a Response Center
representative. All other calls can be
terminated by pressing button ~ on the
multifunction steering wheel or the
respective button for ending a telephone call
on the COMAND system.
i When a mbrace call has been initiated, the
COMAND system is muted. The mobile
phone is no longer connected to the
COMAND system. If you must use this
phone, we recommend that you use it only
with the vehicle at a standstill in a safe
location.
Points of Interest Destination
Download to the COMAND system
i For information on components and
operating principles of the COMAND
system, see ( Y page 70).
This service is only available as part of the
PLUS package.
Point of Interest (POI) Destination Download
allows an mbrace Customer Specialist to
access information from an impressively
large nationwide database for download to
your vehicle’s navigation system. If you know
the address of your destination, the Customer
Specialist can download the address to your
vehicle’s navigation system. You can also
request points of interest near your location.
Once the information is downloaded to your
vehicle, the navigation system will generate a
route to that destination. You can choose to
save it in the system’s memory for future use.
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Route Assistance
This service is only available as part of the
PLUS package.
With the Route Assistance service you get
professional, reliable guidance from an
mbrace Customer Specialist without leaving
your vehicle.
Using your current location and intended
destination, a Customer Specialist can find
the best route and provide turn-by-turn
directions, giving you the reassurance of live
assistance in times of need. Route Assistance
is available at the touch of a button, even if
your vehicle is not equipped with a COMAND
navigation system.
Search & Send
“Search & Send” is a navigation destination
address entry service. For more information
on “Search & Send”, see ( Y page 125).
Remote door lock
If you have forgotten to lock your vehicle and
are no longer near it, you can have it locked
remotely through the Response Center.
The vehicle can be remotely locked within
four days after the ignition has been switched
off.
XContact Response Center at
866-990-9007 (USA only) or
1-888-923-8367 (Canada only).
You will be asked to provide your Personal
Identification Number (PIN).
When you are inside your vehicle the next
time and switch on the ignition, the message
Tele Aid Doors Locked Remotely will
appear on the multifunction display.
i The remote door lock feature is available
if the relevant cellular phone network is
available and data connection is possible.
Stolen Vehicle Recovery Services
In the event your vehicle was stolen:
XReport the incident to the police.
The police will issue a numbered incident
report.XPass this number on to the Response
Center along with your Personal
Identification Number (PIN).
The Response Center will then attempt to
covertly contact the vehicle’s mbrace
system. Once the vehicle is located, the
Response Center will contact the local law
enforcement and you. The vehicle’s
location will only be provided to law
enforcement.
i If the anti-theft alarm stays on for more
than 30 seconds, the mbrace system will
notify the Response Center automatically.
Garage door opener
The integrated remote control can operate up
to three separately controlled devices
compatible with HomeLink ®
or some other
systems.
GWarning!
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
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Reprogramming a single signal
transmitter button
To program a device using a signal
transmitter button previously trained, follow
these steps:
XSwitch on the ignition.XPress and hold the desired signal
transmitter button ( ;, = or ?). Do not
release the button.
Indicator lamp : will begin to flash after
20 seconds.XWithout releasing the signal transmitter
button, proceed with programming starting
with step 3.
Operation of integrated remote control
XSwitch on the ignition.XSelect and press the appropriate
integrated signal transmitter button ( ;,
= or ?) to activate the remote controlled
device.
The integrated remote control transmitter
continues to send the signal as long as the
button is pressed – up to 20 seconds.
Erasing the integrated remote control
memory
i If you sell your vehicle, erase the codes of
all three channels.
XSwitch on the ignition.XSimultaneously press and hold outer signal
transmitter buttons ; and ?, for
approximately 20 seconds, until indicator
lamp : flashes rapidly. Do not hold for
longer than 30 seconds.
The codes of all three channels are erased.
Programming tips
If you are having difficulty programming the
integrated remote control, here are some
helpful tips:
R Check the frequency of hand-held remote
control A (typically located on the reverse
side of the remote). The integrated remote
control is compatible with radio-frequency
devices operating between 280-390 MHz.
R Put a new battery in hand-held remote
control A. This will increase the likelihood
of the hand-held remote control sending a
stronger and more accurate signal to the
integrated remote control.
R While performing step 3, hold hand-held
remote control A at different lengths and
angles from the signal transmitter button
( ; , = or ?) you are programming.
Attempt varying angles at the distance of 2
to 12 inches (5 to 30 cm) away or the same
angle at varying distances.
R If another hand-held remote control is
available for the same device, try the
programming steps again using that other
hand-held remote control. Make sure new
batteries are in the hand-held remote
control before beginning the procedure.
R Straighten the antenna wire from the
garage door opener assembly. This may
help improve transmitting and/or receiving
signals.
i Certain types of garage door openers are
incompatible with the integrated remote
control. If you should experience further
difficulties with programming the
integrated remote control, contact an
authorized Mercedes-Benz Center, or call
the Mercedes-Benz Customer Assistance
Center (USA only) at
1-800-FOR-MERCedes (1-800-367-6372),
or the HomeLink ®
Hotline (USA only) at
1-800-355-3515, or the Customer Service
(Canada only) at 1-800-387-0100.
i USA only:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and316Useful featuresControls in detail
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The brake fluid level is correct when it is
between lower mark (MIN) ; and upper
mark (MAX) : of the brake fluid reservoir.
Tires and wheels
Safety notes
Contact an authorized Mercedes-Benz Center
for information on tested and recommended
rims and tires for summer and winter
operation. They can also offer advice
concerning tire service and purchase.
GWarning!
Replace rims or tires with the same
designation, manufacturer and type as shown
on the original part. For further information
contact an authorized Mercedes-Benz Center.
If incorrectly sized rims and tires are
mounted, the wheel brakes or suspension
components can be damaged. Also, the
operating clearance of the wheels and the
tires may no longer be correct.
GWarning!
Worn, old tires can cause accidents. If the tire
tread is worn to minimum tread depth, or if
the tires have sustained damage, replace
them.
When replacing rims, only use genuine
Mercedes-Benz wheel bolts specified for the
particular rim type. Failure to do so can result
in the bolts loosening and possibly an
accident.
Retreaded tires are not tested or
recommended by Mercedes-Benz, since
previous damage cannot always be
recognized on retreads. The operating safety
of the vehicle cannot be assured when such
tires are used.GWarning!
If you feel a sudden significant vibration or
ride disturbance, or you suspect that possible
damage to your vehicle has occurred, you
should turn on the hazard warning flashers,
carefully slow down, and drive with caution to
an area which is a safe distance from the road.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have the vehicle towed to the
nearest authorized Mercedes-Benz Center or
tire dealer for repairs.
GWarning!
Do not drive with a flat tire. A flat tire affects
the ability to steer or brake the vehicle. You
could lose control of the vehicle. Continued
driving with a flat tire or driving at high speed
with a flat tire will cause excessive heat build-
up and possibly a fire.
Important guidelines
R Only use sets of tires and rims of the same
type and make.
R Tires must be of the correct size for the rim.
R Break in new tires for approximately
60 miles (100 km) at moderate speeds.
R Regularly check the tires and rims for
damage. Dented or bent rims can cause tire
inflation pressure loss and damage to the
tire beads.
R If the vehicle is heavily loaded, check tire
inflation pressure and correct as required.
R Do not allow your tires to wear down too
far. Adhesion properties on wet roads are
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vehicle’s control system can occur. The tire
pressure displayed by the control system
apply to sea level. In high-altitude
locations, the reading on a tire pressure
gauge will be higher than the reading issued
by the vehicle’s control system. Do not
reduce the tire inflation pressure under
such circumstances.XSwitch on the ignition.XPress button = or ; on the
multifunction steering wheel to select the
Service menu (Y page 281).XPress button 9 or : to select Tire
Pressure .XPress button a.
The current inflation pressure for each tire
appears in the multifunction display.
Example illustration
When the vehicle has been parked for longer
than 20 minutes, the message Tire
pressures will be displayed after
driving a few minutes appears in the
multifunction display.
The TPMS recognizes new wheels or sensors
automatically after the learn-in phase. As long
as the tire inflation pressure values cannot be
allocated to the individual wheels, the
message Tire Pressure Monitor Active
appears. Despite this message, the tire
inflation pressure values are monitored
already.
i Operating radio transmission equipment
(e.g. wireless headsets, two-way radios) in
or near the vehicle could cause the TPMS
to malfunction.
i USA only:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. this device must accept any interference
received, including interference that may
cause undesired operation.
Any unauthorized modification to this
device could void the user’s authority to
operate the equipment.
i Canada only:
This device complies with RSS-210 of
Industry Canada. Operation is subject to
the following two conditions:
1. This device may not cause interference,
and
2. this device must accept any interference
received, including interference that may
cause undesired operation of the device.
Any unauthorized modification to this
device could void the user’s authority to
operate the equipment.
Tire inflation pressure warnings
If the system detects a significant loss of tire
inflation pressure in one or more than one
tire, a message appears in the multifunction
display. In addition, an acoustic warning
sounds and the low tire pressure telltale in the
instrument cluster comes on.
Example illustration
The respective tire is indicated by a red
rectangle.
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