2011 MERCEDES-BENZ S-Class Malfunction

to close without the anti-entrapment feature
for as long as you hold the switch.
Sliding sunroof
Important safety notes
Your vehicle may be installed with a sliding
sunroof or a panorama roof with power tilt/
sliding panel. In the following section, the
term "sliding sunroof" refers to both types of
sliding sunroof.
GWarning!
When leaving the vehicle, always remove the
SmartKey from the starter switch. Always
take the SmartKey with you and lock the
vehicle. Do not leave children unattended in
the vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
starter switch or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned by these
parts.
GWarning
Do not carry heavy or hard objects in the
passenger compartment unless they are
firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of:
R strong braking maneuvers
R sudden changes of direction
R an accidentGWarning
When opening or closing the sliding sunroof,
make sure that there is no danger of anyone
being harmed by the opening/closing
procedure.
The sliding sunroof is equipped with
automatic operation and the anti-entrapment
feature. If the movement of the sliding sunroof
is blocked during the closing procedure, the
sliding sunroof will stop and open slightly.
The sliding sunroof operates differently when
the sliding sunroof switch is pressed and held.
See the "Problems with the sliding sunroof/
panorama roof with power tilt/sliding panel"
section for more details.
The opening/closing procedure of the sliding
sunroof can be immediately halted by
releasing the sliding sunroof switch or, if the
sliding sunroof switch was moved past the
resistance point and released, by moving the
sliding sunroof switch in any direction.
GWarning
The sliding sunroof is made out of glass. In the
event of an accident, the glass may shatter.
This may result in an opening in the roof.
In a vehicle rollover, occupants not wearing
their seat belts or not wearing them properly
may be thrown out of the opening. Such an
opening also presents a potential for injury for
occupants wearing their seat belts properly,
as entire body parts or portions of them may
protrude from the passenger compartment.
! Only open the sliding sunroof if it is free
of snow and ice. Otherwise, malfunctions
may occur.
Sliding sunroof93Opening and closingZ

Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could
be damaged.
! If the sliding sunroof cannot be opened or
closed due to a malfunction, contact a
qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
! Do not forget that the weather can
change abruptly. Make certain that the
sliding sunroof is closed when you leave the
vehicle. The vehicle electronics can be
damaged if water enters the vehicle
interior.
i Resonance noises can occur in addition
to the usual airflow noises when the sliding
sunroof is open. They are caused by minor
pressure fluctuations in the vehicle interior.
Change the position of the sliding sunroof
or open a side window slightly to reduce or
eliminate these noises.
Operating the sliding sunroof
Opening and closing
i You can continue to operate the sliding
sunroof after switching off the engine or
removing the SmartKey from the ignition.
This function remains active for five
minutes or until one of the front doors is
opened.
Overhead control panel
:To raise;To open=To closeXTurn the SmartKey to position 2 in the
ignition lock.XPush or pull the 3 switch in the
corresponding direction.
i If you press the 3 switch beyond the
point of resistance, an automatic opening/
closing process is started in the
corresponding direction. You can stop
automatic operation by pressing again.
Automatic raising is only available when the
sliding sunroof is closed.
Automatic opening is only available when
the sliding sunroof is not raised.
You can open or close the sun protection
cover by hand when the sliding sunroof is
raised or closed.
Resetting
Reset the sliding sunroof if it does not open
smoothly.
! If the sliding sunroof cannot be closed
fully or reset, consult a qualified specialist
workshop.
XTurn the SmartKey to position 2 in the
ignition lock.XRaise the sliding sunroof fully at the rear
( Y page 94).XKeep the 3 switch pressed for another
second.94Sliding sunroofOpening and closing

Vehicle equipment
i This manual describes all the standard
and optional equipment of your vehicle
which was available at the time of
purchase. Country-specific differences are
possible. Bear in mind that your vehicle
may not feature all functions described
here. This also refers to safety-related
systems and functions.
Introduction
Operating safety
General notes
GRisk of accident and injury
Vehicles with HYBRID: ensure that you read
the "HYBRID" supplement. You may otherwise
fail to recognize dangers.
GWarning
Any alterations of electronic components or
software can cause malfunctions.
Radio, satellite radio, amplifier, DVD changer,
navigation module, telephone and Voice
Control systems are interconnected.
Therefore, if one of the components is not
operational, or has not been removed/
replaced properly, the function of other
components could be impaired.
Such conditions might seriously impair the
operating safety of your vehicle.
We recommend to have any service work on
electronic components carried out by an
authorized Mercedes-Benz Center.
GWarning
In order to avoid distraction which could lead
to an accident, the driver should enter system
settings while the vehicle is at a standstill, and
operate the system only when permitted by
road, weather and traffic conditions.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your car covers a
distance of 44 feet (approximately 14 m) every
second.
COMAND supplies you with information to
help you select your route more easily and
guide you conveniently and safely to your
destination. For safety reasons, we
encourage the driver to stop the vehicle in a
safe place before answering or placing a call,
or consulting the COMAND screen to read
navigational maps, instructions, or
downloaded information.GWarning
While the navigation system provides
directional assistance, the driver must remain
focused on safe driving behavior, especially
attention to traffic and street signs, and
should utilize the system’s audio cues while
driving.
The navigation system does not supply any
information on stop signs, yield signs, traffic
regulations or traffic safety rules. Their
observance always remains in the driver’s
personal responsibility. DVD maps do not
cover all areas nor all routes within an area.
This device complies with Part 15 of the FCC
Rules. Both of the following conditions must
be fulfilled to be approved for use:
(1) This device may not cause harmful
interference, and(2) This device must accept all external
interference, including interference that may
cause undesired operating problems.GWarning
Change or modification not expressly
approved by the party responsible for
compliance could void the user's authority to
operate this equipment.
! Note: This equipment has been tested
and found to comply with the limits for a
Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed
to provide reasonable protection against
harmful interference when the equipment
114IntroductionCOMAND

is operated in a commercial environment.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instruction manual, may cause harmful
interference to radio communications.GWarning
This equipment complies with FCC radiation
exposure limits set forth for uncontrolled
equipment and meets the FCC radio
frequency (RF) Exposure Guidelines in
Supplement C to OET65.
This equipment has very low levels of RF
energy that is deemed to comply without
maximum permissive exposure evaluation
(MPE). But it is desirable that it should be
installed and operated with at least 8 inches
(20 cm) and more between the radiator and a
person's body (excluding extremities: hands,
wrists, feet and legs.)
Correct use
Observe the following information when using
COMAND:
R the safety notes in this manual
R all road traffic regulations
i Improper work on electronic components
or other systems (such as radio, DVD
changer) and their software may result in
malfunction or failure. Even systems that
have not been modified could be affected
because the electronic systems are
connected. Electronic malfunctions can
seriously jeopardize the operational safety
of your vehicle.
i Only have work or changes to electronic
components carried out at a qualified
specialist workshop which has the
necessary specialist knowledge and tools
to carry out the work required. Daimler
recommends that you use an authorized
Mercedes-Benz Center for this purpose. In
particular, work relevant to safety or on
safety-related systems must be carried out
at a qualified specialist workshop.
i Protection against theft: this device is
equipped with technical provisions to
protect it against theft. Further information
on protection against theft can be obtained
from an authorized Mercedes-Benz Center.
Vehicle equipment
These operating instructions describe all
standard and optional equipment available
for your vehicle at the time of going to print.
Country-specific deviations are possible.
Please note that your vehicle may not be
equipped with all features described. This
includes safety-related systems and
functions. The equipment in your vehicle may
therefore differ from some of the descriptions
or illustrations. The original purchase
agreement lists all systems installed in your
vehicle. Contact an authorized Mercedes-
Benz Center if you have any questions about
equipment or operation.
Function restrictions
For safety reasons, some COMAND functions
are restricted or unavailable while the vehicle
is in motion. You will notice this, for example,
because you will either not be able to select
certain menu items or because COMAND will
display a message to this effect.
To protect the integrated hard drive against
damage, COMAND deactivates the drive at
very high temperatures. The following
functions will be temporarily unavailable:
R navigation system
R Voice Control System
R address book
R MUSIC REGISTER
Introduction115COMANDZ

ProblemPossible causes/consequences and M SolutionsThe Navigation
function
unavailable message
appears.COMAND has an integrated hard disk on which the digital map is
stored.
To protect the hard disk from damage, COMAND switches it off at
very high temperatures. The navigation system will then be
temporarily unavailable.XLet the vehicle and COMAND cool down.XTo hide the message: switch COMAND off and then on again.If an area of the hard disk has a malfunction, COMAND can no
longer access the map data in this area, for example when
calculating a route.XTo hide the message: switch COMAND off and then on again.
The navigation system will be operational again until it has to
access the faulty area of the hard disk once more. The message
will then reappear.XConsult an authorized Mercedes-Benz Center.ProblemPossible causes/consequences and M SolutionsYou will see a message
informing you that the
DVD containing the
digital map is
incompatible with the
system software.The DVD containing the digital map cannot be used for the update.XTo confirm the message: press W the COMAND controller.XEject the DVD.XHave the system software updated at an authorized Mercedes-
Benz Center.ProblemPossible causes/consequences and M SolutionsInstallation of the map
software has failed.The DVD is dirty or scratched.XClean the DVD.XRestart the installation.There is overheating due to excessive temperatures in the vehicle
interior.XWait until the vehicle interior has cooled down.XRestart the installation.COMAND's integral hard disk is faulty.XConsult an authorized Mercedes-Benz Center.190NavigationCOMAND

automatically attempts to log into a
network. If no network is available, you will
not be able to make a " 911" emergency
call. If you attempt to make an outgoing
call, the No Service message will appear
for a short while.
911 emergency callGWarning
The 911 emergency call system is a public
service. Using it without due cause is a
criminal offense.
The following conditions must be fulfilled in
order to make a 911 emergency call:
R the mobile phone must be switched on.
R a network must be available.
R a valid and operational SIM card must be
inserted in the mobile phone.
R the mobile phone must be connected to
COMAND via the Bluetooth ®
interface
If you cannot make an emergency call, you
must arrange rescue measures yourself.
XEnter the number using COMAND.XPress the 6 button.
The telephone makes the connection.XWait until the emergency call center
answers and describe the emergency
situation.
Telephony via the Bluetooth ®
interface
Conditions
On the mobile phone
For telephony via COMAND's Bluetooth ®
interface, a Bluetooth ®
-capable mobile
phone is required.
i Not all mobile phones available on the
market are equally suitable. For more
information on suitable mobile phones and
on connecting Bluetooth ®
-capable mobile
phones to COMAND, visit
http://www.mbusa-mobile.com or call
the Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) (US) or Customer
Relations at 1-800-387-0100 (Canada).
The battery of the mobile phone should
always be kept sufficiently charged in order
to prevent malfunctions.
In preparation for telephoning via the
Bluetooth ®
interface, you should check the
following items on your mobile phone (see the
mobile phone operating instructions):XHands-free profile
The mobile phone must support Hands-free
Profile 1.0 or above.
i Some displays (e.g. the signal strength)
depend on the supported version of the
Hands-free Profile.
XBluetooth ®
visibility
On certain mobile phones, the device itself
must be made "visible" for other devices,
as well as activating the Bluetooth ®
function (see the mobile phone operating
instructions).XBluetooth ®
device name
Every Bluetooth ®
device has its own
Bluetooth ®
device name. This name can be
freely chosen, but the default name may be
identical for all devices from a given
manufacturer. It is therefore
recommended that you change this name
so that you can easily recognize your
mobile phone (see the mobile phone
operating instructions).XSwitch on the mobile phone and enter the
PIN when prompted to do so (see the
mobile phone operating instructions).XActivate Bluetooth ®
functions and, where
necessary, Bluetooth ®
visibility on the
mobile phone (see the mobile phone
operating instructions).192TelephoneCOMAND

than MP3 or WMA tracks are not displayed by
COMAND.
If MP3 or WMA files are stored in the root
directory itself, the root directory will also be
treated as a folder. COMAND will then show
the name of the root directory as the folder
name.
You must observe the following when
assigning track names:
R track names must have at least one
character.
R track names must have the extension
"mp3" or "wma".
R there must be a full stop between the track
name and the extension.
Example of a correct track name:
"Track1.mp3".
i COMAND does not support ID3 tags.
Permissible formats
COMAND supports the following formats:
R Microsoft Windows Media Audio V2, V7, V8
and V9 (WMA)
Permissible bit and sampling rates
COMAND supports MP3 files of the following
types:
R constant and variable bit rates from
32 kbit/s to 320 kbit/s
R sampling rates of 8 kHz to 48 kHz
COMAND supports WMA files of the
following types:
R fixed bit rates of 5 kbit/s up to
384 kbit/s
R sampling rates of 8 kHz to 48 kHz
COMAND does not support WMA files of the
following types:
R DRM (Digital Rights Management)
encrypted files
i Only use tracks with a bit rate of at least
128 kbit/s and a sampling rate of at least
44.1 kHz. Lower rates can cause a
noticeable deterioration in quality. This isespecially the case if you have activated a
surround sound function.
Notes on copyright
MP3 or WMA tracks that you create or play
back are generally subject to copyright
protection in accordance with the applicable
international and national regulations.
In many countries, reproductions, even for
private use, are not permitted without the
prior consent of the copyright holder.
Make sure that you know about the applicable
copyright regulations and that you comply
with these.
If you own these rights yourself, e.g. for your
own compositions and recordings, or if the
copyright holder has granted you permission,
these restrictions do not apply.
Notes on CDs/DVDs
Discs with copy protection are not
compatible with the audio CD standard and
therefore may not be able to be played by
COMAND.
There may be playback problems when
playing copied discs. There is a wide range of
data carriers, burning software and burners
available. This variety means that there is no
guarantee that the system will be able to play
discs that you have copied yourself.
There may be playback problems if you play
CDs that you have copied yourself with a
storage capacity of more than 700 MB. CDs
of this type do not conform to the currently
applicable standards.
i On many DVD audio discs, the last track
does not contain any music. In such cases,
COMAND then switches to the next disc.
This is normal system behavior and does
not mean that there is a malfunction.
! Do not affix stickers or labels to the discs.
They could peel off and damage the drive.
The drive is designed to hold discs which
comply with the EN 60908 standard.
Therefore, you can only use discs with a
maximum thickness of 1.3 mm.Audio225COMANDZ

XSelect Music Register and press W to
confirm.
XSelect Copy music files and press W to
confirm.
:Data medium selectedXTo select a disc: slide ZVÆ or turn cVd
and press W to confirm.
The data medium is loaded.
2. Selecting music files
XSelect All music files.
This function copies all music files on the
selected data carrier. The symbol in front
of All music files is filled in.
XSelect Continue.
The copying menu appears.
3. Starting the copying process
:To copy from a memory card;To copy to the MUSIC REGISTER=Memory requirement, see "Calling up
memory space info" (Y page 228)
?To start the copying processAName of the data carrier from which data
is being copied and storage location
BTo cancel copying of music filesCData carrier position in the media listXSelect Start and press W to confirm.
Copying begins. The progress bar indicates
the status of the copying procedure.
XTo exit without copying files: select
Back and press W to confirm.
! Under no circumstances should you
remove the memory card while you are
copying data from it. This will generate
unusable data in the MUSIC REGISTER.
:Progress bar
iIt may take some time for the copying
process to be completed, depending on the
amount of data. The time required may vary
depending on the data source. If there is
not enough memory space, you will see a
message to this effect.
XTo cancel copying: select Cancel.
Music files are stored in the MUSIC
REGISTER up until the point of cancellation.
Deleting all music files
This function deletes all music files from the
MUSIC REGISTER.
! The deletion procedure may take several
minutes. In order to prevent malfunctions,
do not use COMAND during this period.
Audio227COMANDZ