2011 MERCEDES-BENZ S-Class Malfunction

In the event of a rear collision of a certain
severity, the NECK-PRO head restraints/
NECK-PRO luxury head restraints on the
driver's and the front-passenger seat are
moved forwards and upwards. This provides
better head support.
GWarning
Do not attach any objects (e.g. a coat hanger)
to the NECK-PRO head restraints/NECK-PRO
luxury head restraints. Otherwise, the NECK-
PRO head restraints/NECK-PRO luxury head
restraints may not function properly and in
the event of a rear-end collision may not offer
the protection they are designed to provide.
GWarning
Only use seat covers/head restraint covers
that have been tested and approved by
Mercedes-Benz for your vehicle model.
Using seat covers and head restraint covers
other than those recommended may cause a
malfunction when NECK-PRO head
restraints/NECK-PRO luxury head restraints
are triggered or may prevent side impact air
bags/pelvis air bags from deploying.
Consult an authorized Mercedes-Benz Center
regarding availability.
If the NECK-PRO head restraints/NECK-PRO
luxury head restraints have been triggered in
an accident, reset the NECK-PRO head
restraints/NECK-PRO luxury head restraints
on the driver's and front-passenger seats
(Y page 54). Otherwise, the additional
protection will not be available in the event of
another rear-end collision. NECK-PRO head
restraints/NECK-PRO luxury head restraints
that have been triggered are moved forwards
and can no longer be adjusted.
GWarning!
For your protection, drive only with properly
positioned head restraints.
Adjust the head restraint so that it is as close
to the head as possible and the center of the
head restraint supports the back of the head
at eye level. This will reduce the potential for
injury to the head and neck in the event of an
accident or similar situation.
Resetting triggered NECK-PRO head
restraints
Important safety notes
GWarning
For reasons of safety, have the NECK-PRO
head restraints/NECK-PRO luxury head
restraints checked at an authorized
Mercedes-Benz Center after a rear-end
collision.
GWarning
When pushing back the NECK-PRO head
restraint cushion, make sure your fingers do
not become caught between the head
restraint cushion and the cover. Failure to
observe this could result in injuries.
NECK-PRO head restraints
iResetting the NECK-PRO head restraints
requires a lot of strength. If you have
difficulty resetting the NECK-PRO head
restraints, have this work carried out at a
qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
54Occupant safetySafety

section must never be exploited in a reckless
or dangerous manner which could jeopardize
the user's safety or the safety of others.
Always adjust your driving style to the
prevailing road and weather conditions and
keep a safe distance to other road users and
objects on the street.
If a driving system malfunctions, other driving
safety systems may also switch off. Observe
indicator and warning lamps that may come
on as well as messages in the multifunction
display that may appear.GWarning!
HYBRID vehicles: It is imperative that you read
the HYBRID Supplemental Operating
Instructions included in your vehicle literature
portfolio. You may otherwise not receive all
necessary safety information and warning for
the operation of your vehicle.
i In wintry driving conditions, always use
winter tires (M+S tires) and if necessary,
snow chains. Only in this way will the
driving safety systems described in this
section work as effectively as possible.
ABS (Anti-lock Braking System)
Important safety notes
GWarning
Observe "Important safety notes"
( Y page 66).
GWarning
Do not pump the brake pedal. Use firm, steady
brake pedal pressure instead. Pumping the
brake pedal defeats the purpose of the ABS
and significantly reduces braking
effectiveness.
ABS regulates brake pressure in such a way
that the wheels do not lock when you brake.
This allows you to continue steering the
vehicle when braking.
ABS works from a speed of about
5 mph (8 km/h) upwards, regardless of road-
surface conditions. ABS works on slippery
surfaces, even when you only brake gently.
The ! warning lamp in the instrument
cluster lights up when the ignition is switched
on. It goes out when the engine is running.
Braking
If ABS intervenes when braking, you will feel
a pulsing in the brake pedal.
XIf ABS intervenes: continue to depress the
brake pedal with force until the braking
situation is over.XTo make a full brake application:
depress the brake pedal with full force.GWarning
If the ABS malfunctions, other driving systems
such as the BAS or the ESP ®
are also switched
off. Observe indicator and warning lamps that
may come on as well as messages in the
multifunction display that may appear.
If the ABS malfunctions, the wheels may lock
during hard braking, reducing the steering
capability and extending the braking distance.
The pulsating brake pedal can be an
indication of hazardous road conditions and
functions as a reminder to take extra care
while driving.
BAS (Brake Assist System)
GWarning
Observe "Important safety notes"
( Y page 66).
BAS operates in emergency braking
situations. If you depress the brake pedal
quickly, BAS automatically boosts the braking
force, thus shortening the stopping distance.
XKeep the brake pedal firmly depressed until
the emergency braking situation is over.
ABS prevents the wheels from locking.Driving safety systems67SafetyZ

The brakes will function as usual once you
release the brake pedal. BAS is deactivated.GWarning
If the BAS malfunctions, the brake system still
functions, but without the additional brake
boost available that the BAS would normally
provide in an emergency braking maneuver.
Therefore, the braking distance may increase.
BAS PLUS (Brake Assist PLUS)
GWarning
Observe "Important safety notes"
( Y page 66).
At speeds above approximately
20 mph (30 km/h), BAS PLUS assists you
when braking in hazardous situations and
uses the radar sensor system to evaluate the
traffic conditions.
GWarning!
BAS PLUS is a convenience system designed
to assist the driver during vehicle operation.
The responsibility for the vehicle speed and
the distance to the vehicle ahead, including
most importantly brake operation to assure
safe stopping distance, always remains with
the driver.
Always pay attention to traffic conditions
even while BAS PLUS is switched on.
Otherwise, you may not be able to recognize
dangerous situations until it is too late and
could cause an accident. Personal or fatal
injury to you or others may be the result.
i This equipment has been approved by the
FCC as a "Vehicular Radar System". The
radar sensor system is intended for use in
an automotive radar system only. Removal,
tampering, or altering of the device will void
any warranties, and is not permitted by the
FCC. Do not tamper with the device in any
way.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
BAS PLUS can detect obstacles that are in the
path of your vehicle for an extended period of
time. Should you approach a detected
obstacle quickly, BAS PLUS calculates the
braking force necessary to avoid a rear-end
collision. Should you additionally apply the
brakes, BAS PLUS will automatically increase
the braking force to a level suitable for the
traffic conditions.
If BAS PLUS demands particularly high
braking force, PRE-SAFE ®
is activated
simultaneously.XKeep the brake pedal depressed until the
emergency braking situation is over.
ABS prevents the wheels from locking.
The brakes will work normally again when:
R you release the brake pedal
R no obstacle is detected in front of your
vehicle
R there is no longer any danger of a rear-end
collision
BAS PLUS is then deactivated.
At speeds up to approximately
40 mph (70 km/h), BAS PLUS can also detect
stationary obstacles, for example, stopped or
parked vehicles.
For BAS PLUS to assist you when driving, the
radar sensor system must be switched on and
operational. You can check this by activating
DISTRONIC PLUS ( Y page 325) or via the
"radar sensor" function in the on-board
computer( Y page 378).
GWarning!
BAS PLUS will only respond with brake
assistance if it has clearly detected an object.
Detection can be impeded by
R dirty or covered sensors
R snowfall or heavy rain
68Driving safety systemsSafety

Rdisturbance from other radar sources
R strong radar reflection such as in parking
garages
BAS PLUS uses radar signals that are not
reflected well by narrow objects and
absorptive materials. For this reason BAS
PLUS will not react to persons, animals, and
approaching traffic or cross-traffic.
BAS PLUS may not detect narrow vehicles
driving in front of you, such as motorcycles
and vehicles driving offset from your vehicle
center.
Following a collision or accident-related
damage to the front end of the vehicle, have
the configuration and operation of the radar
sensors checked at an authorized Mercedes-
Benz Center.
If BAS PLUS is not available due to a
malfunction in the radar sensor system, the
brake system remains available with full
brake boosting effect and BAS.
Adaptive brake lights
i Adaptive brake lamps are only available in
the USA and only on the S 600 and S65
AMG.
If you brake sharply from a speed of more
than 30 mph (50 km/h) or if braking is
assisted by BAS or BAS PLUS, the brake
lamps flash rapidly. In this way, traffic
traveling behind you is warned in an even
more noticeable manner.
If you brake from a speed of more than
40 mph (70 km/h) to a standstill, the hazard
warning lamps are switched on automatically
when the vehicle is stationary. If the brakes
are applied again, the brake lamps light up
continuously. The hazard warning lamps
switch off automatically if you drive faster
than 6 mph (10 km/h) again. You can also
switch off the hazard warning lamps using the
hazard warning lamp button ( Y page 276).
ESP ®
(Electronic Stability Program)
Important safety notesGWarning
Observe "Important safety notes"
( Y page 66).
If ESP ®
detects that the vehicle is deviating
from the direction desired by the driver, one
or more wheels are braked to stabilize the
vehicle. If necessary, the engine output is also
modified to keep the vehicle on the desired
course within physical limits. ESP ®
assists
the driver when pulling away on wet or
slippery roads. ESP ®
can also stabilize the
vehicle during braking.
If ESP ®
intervenes, the ÷ warning lamp
flashes in the instrument cluster.
GWarning
Under no circumstances should you
deactivate ESP ®
when the ÷ ESP®
warning lamp in the instrument cluster
flashes. Proceed as follows:
R when driving off, apply as little throttle as
possible.
R while driving, ease up on the accelerator
pedal.
R adapt your speed to suit the prevailing road
and weather conditions.
failure to observe these guidelines could
cause the vehicle to skid. ESP ®
cannot
prevent accidents resulting from excessive
speed.
! Vehicles without 4MATIC: switch the
ignition off when:
R the electric parking brake is being tested
using a brake dynamometer.
R the vehicle is being towed with the front/
rear axle raised.
Application of the brakes by ESP ®
may
otherwise destroy the brake system.
Driving safety systems69SafetyZ

GWarning
When the å ESP®
OFF warning lamp is lit,
ESP ®
is deactivated.
If the ÷ ESP®
warning lamp and the
å ESP®
OFF warning lamp remain lit,
ESP ®
is not available due to a malfunction.
When ESP ®
is deactivated or not operational,
vehicle stability in standard driving
maneuvers is reduced.
Adapt your speed and driving to the prevailing
road conditions and to the non-operating
status of the ESP ®
.
! Avoid spinning a drive wheel for an
extended period with ESP ®
switched off.
This could cause serious damage to the
drive train.
XTo activate: (Y page 375).
The å warning lamp in the instrument
cluster goes out.
EBD (Electronic Brake-force
Distribution)
GWarning
Observe "Important safety notes"
( Y page 66).
EBD monitors and controls the brake
pressure on the rear wheels to improve
driving stability while braking.
GWarning
If the EBD malfunctions, the brake system will
still function with full brake boost. However,
the rear wheels could lock up during
emergency braking situations, for example.
You could lose control of the vehicle and
cause an accident.
Adapt your driving style to the changed
driving characteristics.
Adaptive Brake
ADAPTIVE BRAKE enhances braking safety
and offers increased braking comfort. In
addition to the braking function, ADAPTIVE
BRAKE also has the HOLD function
( Y page 335) and hill start assist
( Y page 302). For further information, see
Driving tips ( Y page 320).
PRE-SAFE ®
Brake (vehicles with
DISTRONIC PLUS)
PRE-SAFE ®
Brake can help you to minimize
the risk of a frontal collision with a vehicle
ahead or reduce the effects of such a
collision.
At speeds above approximately
20 mph (30 km/h), this function warns you
when you are rapidly approaching the vehicle
in front. An intermittent warning tone sounds
and the · distance warning lamp lights up
in the instrument cluster.
Due to the nature of the system, particularly
complicated driving conditions may cause the
system to display an unnecessary warning.
If the driver and front-passenger have
fastened their seat belts, PRE-SAFE ®
Brake
can also can also perform the following at
speeds of above approximately
20 mph (30 km/h):
R brake the vehicle automatically at speeds
up to approximately 124 mph (200 km/h)
R trigger preventative passenger protection
measures (PRE-SAFE ®
) ( Y page 53)
GWarning!
An intermittent warning sounds and the
distance warning lamp · in the instrument
cluster is illuminated if the PRE-SAFE ®
Brake
calculates that the distance to the vehicle
ahead and your vehicle's current speed
indicate that the PRE-SAFE ®
Brake will not be
capable of slowing the vehicle sufficiently to
maintain the preset following distance, which
creates a danger of a collision.
Driving safety systems71SafetyZ

In order to maintain an appropriate distance
from the vehicle in front and thus prevent a
collision, you must apply the brakes yourself.
At speeds up to approximately
40 mph (70 km/h), PRE-SAFE ®
Brake may
also detect stationary obstacles, for example
stopped or parked vehicles.GWarning!
If you do not receive visual or acoustic
warning signals, the PRE-SAFE ®
Brake may
R not have recognized the collision risk
R have been deactivated
R be malfunctioning
Apply the brakes yourself to avoid a collision.
XTo activate/deactivate: activate or
deactivate PRE-SAFE ®
Brake in the on-
board computer ( Y page 376).
After activation, the Ä symbol is
displayed on the left in the instrument
cluster.
For PRE-SAFE ®
Brake to assist you when
driving, the radar sensor system must be
switched on and operational.
PRE-SAFE ®
Brake does not always detect
complex traffic situations properly. You can
terminate the braking action of PRE-SAFE ®
Brake in a non-critical driving situation at any
time if:
R an acoustic and visual warning occurs.
R the vehicle brakes.
To stop the braking action, you can either
depress the accelerator pedal further,
activate kickdown or release the brake pedal.
The braking action of PRE-SAFE ®
Brake is
ended automatically if:
R you maneuver to avoid the obstacle.
R your speed drops below approximately
9 mph (15 km/h).
R there is no longer an obstacle detected in
front of your vehicle.
R there is no longer any danger of a collision.
Following a collision or collision-related
damage to the front end of the vehicle, have
the configuration and operation of the radar
sensors checked. Choose a qualified
specialist workshop which has the necessary
specialist knowledge and tools for the work
required. Mercedes-Benz recommends that
you use an authorized Mercedes-Benz Center
for this purpose.
Anti-theft systems
Immobilizer
The immobilizer prevents your vehicle from
being started without the correct key.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. The
engine can be started by anyone with a valid
key that is left inside the vehicle.
XTo activate with the SmartKey: remove
the SmartKey from the ignition lock.XTo activate with KEYLESS-GO: switch the
ignition off and open the driver's door.XTo deactivate: switch on the ignition.
i
The immobilizer is always deactivated
when you start the engine.
ATA (Anti-Theft Alarm system)
A visual and audible alarm is triggered if the
alarm system is armed and you open:
R a door
R the vehicle with the mechanical key
R the trunk lid
R the hood
The alarm is not switched off, even if you
close the open door that has triggered it, for
example.
Anti-theft systems73SafetyZ

Problems with the SmartKeyProblemPossible causes/consequences and M SolutionsYou cannot lock or
unlock the vehicle
using the SmartKey.The SmartKey battery is discharged or nearly discharged.XPoint the tip of the SmartKey at the driver's door handle from a
distance of approximately 1.5 ft (50 cm) and try to unlock or
lock the vehicle again.
If this does not work:
XCheck the SmartKey battery and replace it if necessary
( Y page 80).XLock ( Y page 84) or unlock ( Y page 84) the vehicle using
the mechanical key.The SmartKey is faulty.XLock ( Y page 84) or unlock ( Y page 84) the vehicle using
the mechanical key.XHave the SmartKey checked at a qualified specialist workshop.You can no longer lock
or unlock the vehicle
using KEYLESS-GO.KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for an extended period.XPull the door handle twice and then insert the SmartKey into the
ignition lock.There is a malfunction with KEYLESS-GO.XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.XHave the SmartKey checked at a qualified specialist workshop.There is interference from a powerful source of radio waves.XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.You have lost the
SmartKey.XHave the SmartKey canceled at an authorized Mercedes-Benz
Center.XReport the loss immediately to the vehicle insurers.XIf necessary, have the locks changed as well.You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.XIf necessary, have the locks changed as well.SmartKey81Opening and closingZ

Power closing feature
The power closing feature pulls the doors and
trunk lid into their locks automatically even if
they are only partly closed.
GWarning
To prevent possible personal injury, always
keep hands and fingers away from the door or
trunk opening when closing a door or the
trunk lid. Be especially careful when small
children are around.
If danger threatens, pull the inside or outside
door handle, or pull the trunk lid handle.
To prevent personal injury, never activate the
closing assist mechanism by tampering with
the door or trunk lid latch.
GWarning
Only drive with the doors closed. Otherwise,
one or more of the doors could open while the
vehicle is in motion, putting you and/or
others at risk.
GWarning
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
XPower closing feature (doors): push the
door past the first detent position of the
lock.
The power closing feature will pull the door
fully closed.
XPower closing feature (trunk lid): lightly
push the trunk lid closed.
The power closing feature will pull the trunk
lid fully closed.
Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked
centrally with the SmartKey or KEYLESS-GO:
XTake the mechanical key out of the
SmartKey (Y page 79).
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XFirmly turn the mechanical key counter-
clockwise as far as it will go to position
1 and hold it in this position.
XPull the door handle quickly.
The locking knob pops up.
The door is unlocked.
XTurn the mechanical key back and remove
it.
XPull the door handle again.
Locking the vehicle
If the vehicle can no longer be locked
centrally with the SmartKey or KEYLESS-GO:
If the SmartKey is faulty, you can lock the
doors and the trunk by taking the following
steps. If the central locking in the vehicle is
malfunctioning, you cannot lock the trunk.
XPress down the locking knobs on the open
rear doors.
XClose the rear doors.XOpen the front-passenger door.XClose the driver's door and the trunk lid.XPress down the locking knob of the driver's
door inside the vehicle.
XPress down the locking knob of the open
front-passenger door.
84DoorsOpening and closing