2011 INFINITI QX56 lock

SQUEAK AND RATTLE TROUBLE DIAGNOSESRF-27
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If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following items:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-cl utch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
 Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
 If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, che ck ASIST for Technical Service Bulletins (TSBs) related
to the concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Chassis ear: J-39570, engine ear, and mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
 Removing the component(s) in the area that is / are suspected to be the cause of the noise.
Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, resulting in the creation of new noise.
 Tapping or pushing/pulling the component(s) that is / are suspected to be the cause of the noise.
Do not tap or push/pull the component(s) with excessive force, otherwise the noise is eliminated only tempo-
rarily.
 Feeling for a vibration by hand by touching the component(s ) that is / are suspected to be the cause of the
noise.
 Placing a piece of paper between components that are suspected to be the cause of the noise.
 Looking for loose components and contact marks. Refer to RF-28, "
Inspection Procedure".
REPAIR THE CAUSE
 If the cause is a loose component, tighten the component securely.
 If the cause is insufficient clearance between components:
- Separate components by repositioning or loosening and retightening the components, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape, or ure-
thane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through the authorized NISSAN Parts
Department.
CAUTION:
Never use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSA N Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
 76268-9E005: 100 ×135 mm (3.937 ×5.315 in)
 76884-71L01: 60 ×85 mm (2.362 ×3.346 in)
 76884-71L02: 15 ×25 mm (0.591 ×0.984 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
 73982-9E000: 45 mm (1.772 in) thick, 50 ×50 mm (1.969 ×1.969 in)
 73982-50Y00: 10 mm (0.394 in) thick, 50 ×50 mm (1.969 ×1.969 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.181 in) thick, 30 ×50 mm (1.181 ×1.969in)
FELT CLOTHTAPE
Used to insulate where movement does not occur. Ideal for instrument panel applications.
 68370-4B000: 15 ×25 mm (0.591 ×0.984 in) pad
 68239-13E00: 5 mm (0.197 in) wide tape roll
Revision: 2010 May2011 QX56

RF-28
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that is visible or does not fit. Only lasts a few months.
SILICONE SPRAY
Used when grease cannot be applied.
DUCT TAPE
Used to eliminate movement.
CONFIRM THE REPAIR
After repair is complete, test drive the vehicle to confir m that the cause of noise is repaired by test driving the
vehicle. Operate the vehicle under the same conditions as when the noise originally occurred. Refer to the
notes on the Diagnostic Worksheet.
Inspection ProcedureINFOID:0000000006367804
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by
applying felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate
wiring harness.
CAUTION:
Never use silicone spray to isolate a squeak or ra ttle. If the area is saturated with silicone, the
recheck of repair becomes impossible.
CENTER CONSOLE
Components to check include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation pr ocedures also apply to the center console.
DOORS
Check the following items:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon connection to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping, moving the components, or pressing on them wh ile driving to duplicate the conditions can isolate
many of these incidents. The areas can usually be insula ted with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the customer.
In addition check for the following items:
1. Trunk lid dumpers out of adjustment
2. Trunk lid striker out of adjustment
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SQUEAK AND RATTLE TROUBLE DIAGNOSESRF-29
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3. Trunk lid torsion bars knocking together
4. A loose license plate or bracket
Most of these incidents can be repaired by adjusting, se curing, or insulating the item(s) or component(s) caus-
ing the noise.
SUNROOF/HEADLINING
Noises in the sunroof / headlining area can of ten be traced to one of the following items:
1. Sunroof lid, rail, linkage, or seals making a rattle or light knocking noise
2. Sunvisor shaft shaking in the holder
3. Front or rear windshield touching headlining and squeaking
Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.
SEATS
When isolating seat noise it is important to note the position the seat is in and the load placed on the seat
when the noise occurs. These conditions should be duplic ated when verifying and isolating the cause of the
noise.
Causes of seat noise include:
1. Headrest rods and holder
2. A squeak between the seat pad cushion and frame
3. The rear seatback lock and bracket
These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of thes e incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.
UNDERHOOD
Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:
1. Any component mounted to the engine wall
2. Components that pass through the engine wall
3. Engine wall mounts and connectors
4. Loose radiator mounting pins
5. Hood bumpers out of adjustment
6. Hood striker out of adjustment
These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move, or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs c an usually be made by moving, adjusting, securing, or
insulating the component causing the noise.
Revision: 2010 May2011 QX56

RSU-2
< PRECAUTION >
PRECAUTIONS
PRECAUTION
PRECAUTIONS
Precautions for SuspensionINFOID:0000000006225656
• When installing rubber bushings, the final tightening must be carried out under unladen conditions with tires
on ground. Spilled oil might shorten the life of rubber bushings. Be sure to wipe off any spilled oil.
- Unladen conditions mean that fuel, engine coolant and l ubricant are full. Spare tire, jack, hand tools and
mats are in designated positions.
 After servicing suspension parts, be sure to check wheel alignment.
 Self-lock nuts are not reusable. Always use new ones when installing. Since new self-lock nuts are pre-oiled,
tighten as they are.
Revision: 2010 May2011 QX56

RSU-10
< REMOVAL AND INSTALLATION >
REAR SHOCK ABSORBER
REAR SHOCK ABSORBER
Exploded ViewINFOID:0000000006225666
WITHOUT HBMC
WITH HBMC
Removal and InstallationINFOID:0000000006225667
REMOVAL
1. Reduce system pressure. (With HBMC) Refer to SCS-18, "Work Procedure".
CAUTION:
1. Piston rod lock nut 2. Washer 3. Bushing
4. Shock absorber 5. Front lower link
Refer to GI-4, "
Components" for symbols in the figure.
JPEIB0246GB
1. Piston rod lock nut 2. Bracket 3. Bushing
4. Shock absorber 5. Front lower link
Refer to GI-4, "
Components" for symbols in the figure.
JPEIB0229GB
Revision: 2010 May2011 QX56

REAR SHOCK ABSORBERRSU-11
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Inadvertent piping removal causes fluid to splatter.
2. Remove tires with power tool. Refer to WT-64, "
Removal and Installation".
3. Remove height sensor from rear lower link (right side). Refer to EXL-136, "
Removal and Installation".
4. Remove vehicle height sensor from rear lower link (left side). Refer to SCS-98, "
Removal and Installa-
tion".
5. Remove air tube from shock absorber assembly. Refer to SCS-95, "
Removal and Installation".
6. Remove middle tube assembly from shock absorber assembly. (With HBMC) Refer to SCS-44, "
REAR
TUBE ASSEMBLY : Removal and Installation".
7. Remove shock absorber mounting bolt (lower side).
8. Remove piston rod lock nut.
9. Remove bracket, bushings, and shock absorber. (With HBMC)
10. Remove washers, bushings, and shock absorber. (Without HBMC)
11. Perform inspection after removal. Refer to RSU-11, "
Inspection and Adjustment".
INSTALLATION
Note the following, and install in the reverse order of removal.
 When installing the bracket (1), check that bracket is attached as
shown in the figure. (With HBMC)
 Use the holder (A) [SST: KV10109300 ( −)] and a suitable tool
(B) to tighten piston rod lock nut so that the bracket does not
become misaligned. (With HBMC)
 Install air tube to shock absorber assembly. Refer to SCS-95,
"Removal and Installation".
 Perform final tightening of bolts and nuts at the shock absorber
lower side (rubber bushing), under unladen conditions with tires on
level ground.
 Perform inspection after installation. Refer to RSU-11, "
Inspection
and Adjustment".
 After replacing the shock absorber, always follow the disposal pro- cedure to discard the shock absorber. Refer to RSU-12, "
Dis-
posal".
Inspection and AdjustmentINFOID:0000000006225668
INSPECTION AFTER REMOVAL
Check the following items, and replace the parts if necessary.
 Shock absorber assembly for deformation, cracks, damage.
 Piston rod on shock absorber assembly for damage, uneven wear, and distortion.
 Welded and sealed areas for oil leakage.
INSPECTION AFTER INSTALLATION
1. Check wheel alignment. Refer to RSU-6, "Inspection".
2. Adjust neutral position of steering angle sensor. Refer to BRC-64, "
Work Procedure".
3. Adjust levelizer adjustment of height sensor. Refer to EXL-61, "
LEVELIZER ADJUSTMENT : Special
Repair Requirement".
4. Check standard vehicle height setting of vehicle height sensor. Refer to SCS-67, "
Work Procedure".
ADJUSTMENT AFTER INSTALLATION (WITH HBMC)
: Vehicle front
A : Frame edge line
B: Almost parallel
JPEIB0232ZZ
JPEIB0220ZZ
Revision: 2010 May2011 QX56

SB-2
< PRECAUTION >
PRECAUTIONS
PRECAUTION
PRECAUTIONS
Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"
INFOID:0000000006369606
The Supplemental Restraint System such as “A IR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severi ty of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and w hether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the “SRS AIR BAG” and “SEAT BELT” of this
Service Manual.
WARNING:
• To avoid rendering the SRS inopera tive, which could increase the risk of personal injury or death in
the event of a collision that would result in air bag inflation, all maintenance must be performed by
an authorized NISS AN/INFINITI dealer.
 Improper maintenance, including in correct removal and installation of the SRS, can lead to personal
injury caused by unintent ional activation of the system. For re moval of Spiral Cable and Air Bag
Module, see the “SRS AIR BAG”.
 Do not use electrical test equipmen t on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harnesses can be identi fied by yellow and/or orange harnesses or har-
ness connectors.
PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS
WARNING:
 When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the ignition ON or engine running, DO NOT use air or electric power tools or strike near the sensor(s)
with a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly
causing serious injury.
 When using air or electric power tools or hammers , always switch the ignition OFF, disconnect the
battery, and wait at least 3 minu tes before performing any service.
Precaution Necessary for Steering W heel Rotation after Battery Disconnect
INFOID:0000000006369607
NOTE:
 Before removing and installing any control units, first tu rn the push-button ignition switch to the LOCK posi-
tion, then disconnect bot h battery cables.
 After finishing work, confirm that all control unit connectors are connected properly, then re-connect both
battery cables.
 Always use CONSULT-III to perform self-diagnosis as a part of each function inspection after finishing work.
If a DTC is detected, perform trouble diagnos is according to self-diagnosis results.
For vehicle with steering lock unit, if the battery is disconnected or discharged, the steering wheel will lock and
cannot be turned.
If turning the steering wheel is required with the bat tery disconnected or discharged, follow the operation pro-
cedure below before starting the repair operation.
OPERATION PROCEDURE
1. Connect both battery cables. NOTE:
Supply power using jumper cables if battery is discharged.
2. Turn the push-button ignition switch to ACC position. (At this time, the steering lock will be released.)
3. Disconnect both battery cables. The steering lock wi ll remain released with both battery cables discon-
nected and the steering wheel can be turned.
4. Perform the necessary repair operation.
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PRECAUTIONSSB-3
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5. When the repair work is completed, re-connect both battery cables. With the brake pedal released, turn
the push-button ignition switch from ACC position to ON position, then to LOCK position. (The steering
wheel will lock when the push-button ignition switch is turned to LOCK position.)
6. Perform self-diagnosis check of a ll control units using CONSULT-III.
Precaution for Seat Belt ServiceINFOID:0000000006217608
CAUTION:
 Before removing the front seat belt pre-tensioner assembly, turn the ignition switch off, disconnect
battery negative terminal and wait at least 3 minutes.
 Never use electrical test equipment for front seat belt pre-tensioner connector.
 After replacing or reinstalling front seat belt pre-tensioner assembly, or reconnecting front seat belt
pre-tensioner connector, check th e system function. Refer to SRC-14, "
Description".
 Never use disassembled buckle or seat belt assembly.
 Replace anchor bolts if th ey are deformed or worn out.
 Never oil tongue and buckle.
 If any component of seat belt assembly is questiona ble, do not repair. Replace the entire seat belt
assembly.
 If webbing is cut, frayed or damaged, replace seat belt assembly.
 When replacing seat belt assembly, u se a genuine NISSAN seat belt assembly.
AFTER A COLLISION
WARNING:
Inspect all seat belt assemblies including retractors and attached hardware after any collision.
NISSAN recommends that all seat belt assemblies in u se during a collision be replaced unless the col-
lision was minor and the belts show no damage a nd continue to operate properly. Failure to do so
could result in serious personal injury in an accide nt. Seat belt assemblies not in use during a colli-
sion should also be replaced if either damage or im proper operation is noted. Seat belt pre-tensioners
should be replaced even if the seat belts are not in use during a frontal collision in which the air bags
are deployed.
Replace any seat belt assembly (including anchor bolts) if:
 The seat belt was in use at the time of a collision (except for minor collisions and the belts, retractors and
buckles show no damage and continue to operate properly).
 The seat belt was damaged in an accident (i.e. torn webbing, bent retractor or guide).
 The seat belt attaching point was damaged in an accident. Inspect the seat belt attaching area for damage or distortion and repair as necessary before installing a new seat belt assembly.
 Anchor bolts are deformed or worn out.
 The front seat belt pre-tensioner should be replaced even if the seat belts are not in use during the collision
in which the air bags are deployed.
Revision: 2010 May2011 QX56