2011 FORD E SERIES audio

4. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
5. Press OK to confirm and enter the SYSTEM SETTINGS menu.
6. Scroll repeatedly until ADVANCED appears in the radio display.
7. Press OK to confirm and enter the ADVANCED menu.
8. Scroll repeatedly until MASTER RESET appears in the radio display
9. Press OK. SYNCwill ask you to confirm the master reset.
10. Press OK to confirm. The radio display will read RESET DONE.
SYNCwill take you back to the ADVANCED SETTINGS menu.
Installing new vehicle applications
You can download new software applications (if available) and then load
the desired applications onto SYNCthrough your USB port. Please refer
to www.SyncMyRide.com for further information.
USING SYNC’S PLAY MENU
The SYNCPLAY MENU allows you to play your music by playing all
selections, by artist listing, album listing, genre listing, playlists, tracks,
or by selecting similar music to what is currently playing. You can also
choose to ‘Explore USB’ which will allow you to explore supported digital
music files on your playing device.
WARNING:SYNCPLAY MENU manual control is a backup
interface to voice commands. Do not use SYNCPLAY MENU
manual control while driving.
Note:The PLAY MENU is only available for indexable media through the
USB port. This is not available for LINE IN and BT AUDIO.
SYNCis able to organize and sort your indexed media from your
playing device by metadata tags. Metadata tags are descriptive software
identifiers embedded in your media files which provide information about
the media file. SYNCsupports the following metadata tags:
•Artist
•Album
•Genre
•Track
If your indexed media files contain no information embedded in these
metadata tags, SYNCwill automatically classify the empty metadata tags
as UNKNOWN.
SYNCmedia features
60SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Exploring the USB device
SYNCallows you to explore through all supported digital media on your
media device which is connected through the USB port.
Note:When searching through various folders, you will only be able to
view media content which is compatible with SYNC. You may have
other files saved with various extensions, power point presentations for
example, but they will not be visible.
To access:
Note:To scroll, press
SEEKor/.
1. Ensure that your playing device is plugged into the USB port and is
ON.
2. Press AUX repeatedly until SYNC USB appears.
3. Press MENU. MEDIA MENU will momentarily appear in the display.
4. Press OK to access the PLAY MENU.
5. Press OK.
6. Once PLAY ALL appears in the display, scroll repeatedly until
EXPLORE USB appears in the radio display.
7. Press OK.
8. Scroll repeatedly to cycle through all available folders on your media
device. An “F” will precede folders and “T” will precede tracks in the
radio display.
9. Press OK when the desired folder or track appears in the radio
display.
10. Scroll repeatedly to cycle through all subfolders and/or tracks in the
selected folder.
Note:When you are playing USB SYNC MEDIA using the EXPLORE
USB feature, and you folders saved on your playing device, you are in
folder mode. In folder mode, you can say “Play next folder” or “Play
previous folder” to advance within your saved folders. You may also
press
FOLDER(if available on your audio system) to advance to
the previous/next folder. Press OK to select a folder and scroll repeatedly
through all subfolders and/or tracks in the selected folder.
Note:PLAY ALL will appear in every subfolder, giving you quick access
to play all tracks in the particular folder.
Refer toUsing the media settings in your media menuearlier in this
chapter for further information on making adjustments to your music
(i.e., Seek, Shuffle, Autoplay and Repeat).
SYNCmedia features
66SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

TROUBLESHOOTING
Your SYNCsystem is easy to use. However, should questions arise,
please refer to the tables below as well as theHelpful Hintssection that
follows.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an on-line chat (during certain hours). Visit
www.SyncMyRide.com or www.syncmaroute.ca for more information.
Phone issues
Issue Possible
Cause(s)Possible Solution(s)
There seems to
be a lot of
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting the
performance of
SYNC.Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they can’t hear
me.Possible phone
malfunction.Try turning off the device,
resetting or removing the
battery of the device and try
again.
SYNC is not able
to download my
phonebook.•This is a phone
dependent
feature.
•Possible phone
malfunction.•Go to the web site to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the battery of the device, then
try again.
•Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature. Refer to
Modifying your phone book.
•Use the “SYNCmyphone”
feature available on the web
site.
Troubleshooting
68SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the battery of the device and try
to connect your device again.
•Ensure that you are using the
manufacturer’s cable.
•Ensure that the USB cable is
properly inserted into your
device and the USB port in the
vehicle.
•Ensure that your device does
not have an auto—install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Ensure that you are not leaving
your device in your vehicle
during very hot or cold
temperatures.
Bluetoothaudio
won’t stream.•This is a phone
dependent
feature.
•The device is
not connected.•Ensure that the device is
connected to SYNC and that you
have pressed play on your
device.
Troubleshooting
71SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

FORD MOTOR COMPANY, MS, Microsoft Corporation, their affiliates
and/or their designated agent reserve the right to discontinue without
liability any Internet-based services provided to you or made available to
you through the use of the SOFTWARE.
•Links to Third Party Sites:The MS SOFTWARE may provide you
with the ability to link to third party sites through the use of the
SOFTWARE. The third party sites are not under the control of MS,
Microsoft Corporation, their affiliates and/or their designated agent.
Neither MS nor Microsoft Corporation nor their affiliates nor their
designated agent are responsible for (i) the contents of any third
party sites, any links contained in third party sites, or any changes or
updates to third party sites, or (ii) webcasting or any other form of
transmission received from any third party sites. If the SOFTWARE
provides links to third party sites, those links are provided to you only
as a convenience, and the inclusion of any link does not imply an
endorsement of the third party site by MS, Microsoft Corporation,
their affiliates and/or their designated agent.
•Obligation to Drive Responsibly:You recognize your obligation to
drive responsibly and keep attention on the road. You will read and
abide with the DEVICE operating instructions particularly as they
pertain to safety and assumes any risk associated with the use of the
DEVICE.
UPGRADES AND RECOVERY MEDIA:If the SOFTWARE is provided
by FORD MOTOR COMPANY separate from the DEVICE on media such
as a ROM chip, CD ROM disk(s) or via web download or other means,
and is labeled “For Upgrade Purposes Only” orFor Recovery Purposes
Onlyyou may install one (1) copy of such SOFTWARE onto the
DEVICE as a replacement copy for the existing SOFTWARE, and use it
in accordance with this EULA, including any additional EULA terms
accompanying the upgrade SOFTWARE.
INTELLECTUAL PROPERTY RIGHTS:All title and intellectual
property rights in and to the SOFTWARE (including but not limited to
any images, photographs, animations, video, audio, music, text and
“applets,” incorporated into the SOFTWARE), the accompanying printed
materials, and any copies of the SOFTWARE, are owned by MS,
Microsoft Corporation, FORD MOTOR COMPANY, or their affiliates or
suppliers. The SOFTWARE is licensed, not sold. You may not copy the
printed materials accompanying the SOFTWARE. All title and intellectual
property rights in and to the content which may be accessed through use
of the SOFTWARE is the property of the respective content owner and
may be protected by applicable copyright or other intellectual property
End user license agreement
82
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)