2011 CHEVROLET HHR Owners Manual

Black plate (9,1)Chevrolet HHR Owner Manual - 2011
UsageFluid/Lubricant
Windshield
Washer Optikleen®Washer Solvent.
Parking Brake Cable Guides Chassis Lubricant (GM Part No.
U.S. 12377985, in Canada 88901242)
or lubricant meeting requirements of
NLGI #2, Category LB or GC‐LB.
Manual
Transmission
(2.2L and 2.4L
L4 engines) DEXRON
®-VI Automatic Transmission
Fluid.
Automatic
Transmission DEXRON
®-VI Automatic Transmission
Fluid.
Key Lock
Cylinders Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Manual
Transmission Shift Linkage Chassis Lubricant (GM Part No.
U.S. 12377985, in Canada 88901242)
or lubricant meeting requirements of
NLGI #2, Category LB or GC-LB.
Usage
Fluid/Lubricant
Chassis
Lubrication Chassis Lubricant (GM Part No.
U.S. 12377985, in Canada 88901242)
or lubricant meeting requirements of
NLGI #2, Category LB or GC-LB.
Hood Latch Assembly,
Secondary
Latch, Pivots,
Spring Anchor,
and
Release Pawl Lubriplate Lubricant Aerosol
(GM Part No. U.S. 12346293, in
Canada 992723) or lubricant meeting
requirements of NLGI #2, Category
LB or GC-LB.
Hood and Door Hinges Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No.
U.S. 3634770, in Canada 10953518)
or Dielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
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Black plate (10,1)Chevrolet HHR Owner Manual - 2011
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Maintenance Replacement Parts
PartGM Part Number ACDelco Part Number
Engine Air Cleaner/Filter
2.2L and 2.4L Engines 22731072 A3054C
Engine Oil Filter 12605566 PF457G
Passenger Compartment Air Filter 52493319 CF125
Spark Plugs 2.2L and 2.4L Engines 12625058 41-103
Wiper Blades Front –19.7 inches (50 cm) 25882578 —
Rear –10.8 inches (27.4 cm) 22709463 —
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Engine Drive Belt Routing
Dotted line shows routing for vehicles without air
conditioning.
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Black plate (12,1)Chevrolet HHR Owner Manual - 2011
Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By Services Performed
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Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Services Performed
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Black plate (14,1)Chevrolet HHR Owner Manual - 2011
Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Services Performed
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Black plate (1,1)Chevrolet HHR Owner Manual - 2011
Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . .8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-5
GM Mobility Reimbursement Program . . . . . . . . . . . 8-6
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-6
Scheduling Service Appointments . . . . . . . . . . . . . . . 8-8
Courtesy Transportation Program . . . . . . . . . . . . . . . 8-9
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-10 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . .8-13
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Reporting Safety Defects to General Motors . . . 8-14
Service Publications Ordering Information . . . . . 8-14
Vehicle Data Recording and Privacy . . . . . . . . . . . . .8-15
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Radio Frequency Identification (RFID) . . . . . . . . . 8-17
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-17
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Black plate (2,1)Chevrolet HHR Owner Manual - 2011
Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns with
the sales transaction or the operation of the vehicle will
be resolved by the dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the Chevrolet Customer Assistance Center at
1-800-222-1020. In Canada, call General Motors of
Canada Customer Communication Centre at
1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that your
concern will likely be resolved at a dealer's facility.
That is why we suggest following Step One first.
STEP THREE —U.S. Owners: Both General Motors
and your dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you can file
with the Better Business Bureau (BBB) Auto Line
®
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs
or the interpretation of the New Vehicle Limited
Warranty. Although you may be required to resort to this
informal dispute resolution program prior to filing a court
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