2010 PONTIAC VIBE Owners Manual

Other Helpful Links:
Pontiac — www.pontiac.com
Pontiac Merchandise —
www.pontiacmall.com
Help Center — www.pontiac.com/
helpcenter
•FAQ
•Contact Us
My GM Canada
(Canada) — www.gm.ca
My GM Canada is a
password-protected section
of www.gm.ca where you can
save information on GM vehicles,
get personalized offers, and use
handy tools and forms with
greater ease.Here are a few of the valuable tools
and services you will have access to:
•My Showroom: Find and save
information on vehicles and
current offers in your area.
•My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
•My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway profile.
•My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program, available to qualified
applicants, can reimburse you up
to $1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift.
The offer is available for a very
limited period of time from the date of
vehicle purchase/lease. For more
details, or to determine your vehicle’s
eligibility, visit www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
telephone (TTY) users, call
1-800-833-9935.
Customer Information 12-5

General Motors of Canada
also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-ROADSIDE (762-3743); (Text
telephone (TTY): 1-888-889-2438).
For Canadian purchased vehicles,
call 1-800-268-6800 .
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
•Your name, home address, and
home telephone number
•Telephone number of your
location
•Location of the vehicle
•Model, year, color, and license
plate number of the vehicle
•Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
•Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Pontiac and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.
Pontiac and General Motors of
Canada Limited reserve the right to
limit services or payment to an owner
or driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided •
Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
•Lock-Out Service: Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identification before this service is
given.
•Emergency Tow From a Public
Road or Highway: Tow to the
nearest Pontiac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in sand,
mud, or snow.
12-6 Customer Information

•Flat Tire Change:Service is
provided to change a flat tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inflated.
It is the owner’s responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
•Battery Jump Start: Service is
provided to jump start a dead
battery.
Services Not Included in
Roadside Assistance
•
Impound towing caused by
violation of any laws.
•Legal fines.
•Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
•Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles•
Fuel delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
•Lock-Out Service: Vehicle
registration is required.
•Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or
the most scenic route. There is
a limit of six requests per year.
Additional travel information is
also available. Allow three weeks
for delivery.
•Trip Interruption Benets
and Assistance: Must be over
250 Kilometres from where your
trip was started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair order. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
•Alternative Service:
If assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Customer Information 12-7

Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be
scheduled into the service
department immediately, keep
driving it until it can be scheduled
for service, unless, of course, the
problem is safety-related. If it is,
please call your dealership/retailer,
let them know this, and ask for
instructions.
If the dealer/retailer requests you to
bring the vehicle for service, you
are urged to do so as early in
the work day as possible to allow
for the same day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the Bumper
to Bumper (Base Warranty Coverage
period in Canada) and extended
powertrain, and hybrid specific
warranty in both the U.S. and
Canada.
Several courtesy transportation
options are available to assist
in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize your inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one-way or round trip
shuttle service within reasonable
time and distance parameters of the
dealer’s area.
12-8 Customer Information

Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of
the dealer’s shuttle service, the
expense must be supported by
original receipts and can only be up
to the maximum amount allowed by
GM for shuttle service. In addition,
for U.S. customers, should you
arrange transportation through
a friend or relative, limited
reimbursement for reasonable
fuel expenses may be available.
Claim amounts should reflect actual
costs and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local,
and rental vehicle provider
requirements. Requirements vary
and may include minimum age
requirements, insurance coverage,
credit card, etc. You are responsible
for fuel usage charges and may also
be responsible for taxes, levies,
usage fees, excessive mileage, or
rental usage beyond the completion
of the repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information
about availability. All Courtesy
Transportation arrangements will
be administered by appropriate
dealer personnel.
General Motors reserves the right
to unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
Customer Information 12-9

Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish your vehicle’s resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which your vehicle was
originally built. Genuine GM Collision
parts are your best choice to ensure
that your vehicle’s designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain your
GM New Vehicle Warranty.Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part, may be an acceptable choice to
maintain your vehicle’s originally
designed appearance and safety
performance, however, the history of
these parts is not known. Such parts
are not covered by your GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are
also available. These are made
by companies other than GM and
may not have been tested for your
vehicle. As a result, these parts
may fit poorly, exhibit premature
durability/corrosion problems,
and may not perform properly in
subsequent collisions. Aftermarket
parts are not covered by your GM
New Vehicle Limited Warranty, and
any vehicle failure related to such
parts are not covered by that
warranty.
Repair Facility
We recommend that you choose a
collision repair facility that meets
your needs before you ever need
collision repairs. Your dealer/retailer
may have a collision repair center
with GM-trained technicians and
state of the art equipment, or be able
to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
12-10 Customer Information

Insuring Your Vehicle
Protect your investment in your
GM vehicle with comprehensive
and collision insurance coverage.
There are significant differences in
the quality of coverage afforded by
various insurance policy terms. Many
insurance policies provide reduced
protection to your GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies
will not specify aftermarket collision
parts. When purchasing insurance,
we recommend that you assure your
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.If your vehicle is leased, the leasing
company may require you to have
insurance that assures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside
Assistance Program on page 12-6 .Gather the following information:
•Driver’s name, address, phone
number
•Driver’s license number
•Owner’s name, address, phone
number
•Vehicle license plate
•Vehicle make, model and
model year
•Vehicle Identification
Number (VIN)
•Insurance company and policy
number
•General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in
this section.
If the airbag has inflated, see What
Will You See After an Airbag
Inates? on page 2-28 .
Customer Information 12-11

Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you have
a pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will
not be covered by your GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially
value the repair using aftermarket
parts. Discuss this with your repair
professional, and insist on Genuine
GM parts. Remember if your vehicle
is leased you may be obligated tohave the vehicle repaired with
Genuine GM parts, even if your
insurance coverage does not pay
the full cost.
If another party’s insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company’s
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can
have control of the repair and parts
choices as long as cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on engines,
transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information needed
to knowledgeably service General
Motors cars and trucks. Each bulletin
contains instructions to assist in
the diagnosis and service of your
vehicle.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle.
The owner manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus processing fee
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus processing fee
12-12 Customer Information