SERVICE INFORMATION FOR ELECTRICAL INCIDENTGI-25
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How to Perform Efficient Diagnos is for an Electrical IncidentINFOID:0000000005399852
WORK FLOW
INCIDENT SIMULATION TESTS
Introduction
Sometimes the symptom is not present when the vehicle is brought in for service. If possible, re-create the
conditions present at the time of the incident. Doi ng so may help avoid a No Trouble Found Diagnosis. The fol-
lowing section illustrates ways to simulate the c onditions/environment under which the owner experiences an
electrical incident.
The section is broken into the six following topics:
• Vehicle vibration
• Heat sensitive
• Freezing
• Water intrusion
• Electrical load
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STEP DESCRIPTION
STEP 1 Get detailed information about the conditions and the environment when the incident occurred.
The following are key pieces of information required to make a good analysis:
WHAT
Vehicle Model, Engine, Transmission/Transaxle and the System (i.e. Radio).
WHEN Date, Time of Day, Weather Conditions, Frequency.
WHERE Road Conditions, Altitude and Traffic Situation.
HOW System Symptoms, Operating Conditions (Other Components Interaction).
Service History and if any After Market Accessories have been installed.
STEP 2 Operate the system, road test if necessary.
Verify the parameter of the incident.
If the problem cannot be duplicated, refer to “Incident Simulation Tests”.
STEP 3 Get the proper diagnosis materials together including:
• Power Supply Routing
• System Operation Descriptions
• Applicable Service Manual Sections
• Check for any Service Bulletins
Identify where to begin diagnosis based upon your knowledge of the system operation and the customer comments.
STEP 4 Inspect the system for mechanical binding, loose connectors or wiring damage.
Determine which circuits and components are involved and diagnose using the Power Supply Routing and Harness Lay-
outs.
STEP 5 Repair or replace the incident circuit or component.
STEP 6 Operate the system in all modes. Verify the system works properly under all conditions. Make sure you have not inad-
vertently created a new incident during your diagnosis or repair steps.
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SERVICE INFORMATION FOR ELECTRICAL INCIDENTGI-27
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The customer's concern may occur during hot weather or after car
has sat for a short time. In such cases you will want to check for a
heat sensitive condition.
To determine if an electrical com ponent is heat sensitive, heat the
component with a heat gun or equivalent.
Do not heat components above 60 °C (140° F). If incident occurs
while heating the unit, either replace or properly insulate the compo-
nent.
Freezing
The customer may indicate the incident goes away after the car
warms up (winter time). The cause could be related to water freezing
somewhere in the wiring/electrical system.
There are two methods to check for this. The first is to arrange for
the owner to leave his car overnight. Make sure it will get cold
enough to demonstrate his complaint. Leave the car parked outside
overnight. In the morning, do a quick and thorough diagnosis of
those electrical components which could be affected.
The second method is to put the suspect component into a freezer
long enough for any water to freeze. Reinstall the part into the car
and check for the reoccurrence of the incident. If it occurs, repair or
replace the component.
Water Intrusion
The incident may occur only during high humidity or in rainy/snowy
weather. In such cases the incident could be caused by water intru-
sion on an electrical part. This c an be simulated by soaking the car
or running it through a car wash.
Do not spray water directly on any electrical components.
Electrical Load
The incident may be electrical load sensitive. Perform diagnosis with
all accessories (including A/C, rear window defogger, radio, fog
lamps) turned on.
Cold or Hot Start Up
On some occasions an electrical incident may occur only when the car is started cold, or it may occur when
the car is restarted hot shortly after being turned off. In these cases you may have to keep the car overnight to
make a proper diagnosis.
CIRCUIT INSPECTION
Introduction
In general, testing electrical circuits is an easy ta sk if it is approached in a logical and organized method.
Before beginning it is important to have all available information on the system to be tested. Also, get a thor-
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CONSULT-III CHECKING SYSTEMGI-35
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O PCONSULT-III CHECKING SYSTEM
DescriptionINFOID:0000000005399854
• CONSULT-III is a hand-held type tester. When it is connected with a diagnostic connector equipped on the vehicle side, it will communicate with the contro l unit equipped in the vehicle and then enable various kinds
of diagnostic tests.
• Refer to CONSULT-III Operator's Manual for more information.
Function and System ApplicationINFOID:0000000005399855
x: Applicable.
*1: If equipped.
*2: With automatic transmission (A/T).
*3: With continuously variable transmission (CVT). Diagnostic test mode
Function
ENGINE
ABS*
1
AIR BAG EPS
IPDM E/R BCM
METER/M&A
INTELLIGENT KEY*
1
TRANSMISSION*
2
TRANSMISSION*
3
Work Support This mode enables a technician to adjust some devices faster and
more accurately by following indications on CONSULT-III. xx - - - x - - xx
Self Diagnostic Results Self-diagnostic results can be read and erased quickly. x x x x x x x x x x
Data Monitor Input/Output data in the ECU can be read. x x x x x x x x x x
CAN Diagnostic Support
Monitor The communication condition of CAN communication line can be
read.
xx - xxxxxxx
Active Test Diagnostic Test Mode in which CONSULT-III drives actuators apart
from ECU shifting some parameters in a specified range. xx - - xx - x - -
Function Test This mode can show results of self-diagnosis of ECU with either
"OK" or "NG". For engines, more practical tests regarding sensors/
switches and/or actuators are available. xxx - - - - - xx
DTC & SRT Confirmation The results of SRT (System Readiness Test) and the self-diagno-
sis status/result can be confirmed. x- - - - - - -x-
Ecu Identification ECM/ECU part number can be read. x x x x - x - x x x
Configuration Sets control module parameters to match vehicle options. - - - - - x - - - -
Special Function Other results or histories, etc that are recorded in ECU are dis-
played. --x------x
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IDENTIFICATION INFORMATION
VEHICLE IDENTIFICATION NUMBER ARRANGEMENT
1. Chassis number 2. VIN number 3. F.M.V.S.S./C.M.V.S.S. certification
and tire placard labels
4. Emission control information label 5. Air conditioner specification label
AWAIA0037GB
VIN Position (Left to Right) Character
Qualifier Definition
1 3N1Country code and vehicle
manufacturer 3N1: Mexico
2
3
4 B Engine B: MR18DE
C: HR16DE
5 C1 Model code C1: C11 NISSAN Versa
6
7 A Body type A: 4-door sedan
C: 4-door hatchback
8 P Restraint system P: Driver and front passenger SRS air bag, SRS side air
bags, SRS side curtain air bags and 3 point manual seat belts
9 * Check digit 0 to 9 or X
10 A Model year A: 2010 Model year
11 L Manufacturing Plant L: Aguascalientes, Mexico
12
XXXXXX Vehicle serial number Chassis number
13
14
15
16
17
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000005396733
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to GW-10, "
Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain all the facts and conditions that exist w hen the noise occurs (or does not occur).
• If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by test driving the vehicle with the customer.
• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
• Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping.
• Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow mo vement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
• Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contac t/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
• Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/someti mes repeating/often brought on by driver action.
• Tick—(Like a clock second hand) Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
• Thump—(Heavy, muffled knock noise) Thump characteristics include softer k nock/dead sound often brought on by activity.
• Buzz—(Like a bumble bee)
Buzz characteristics include hi gh frequency rattle/firm contact.
• Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge as acceptable may be very irritating to the customer.
• Weather conditions, especially humidity and temperat ure, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or lo cation of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
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If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half- clutch on M/T model, drive position on A/T model).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area.To help pinpoint the source of the noise, use a listening tool (Chassis Ear: J-39570, Engine Ear: J-39565 and mechanic's stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
• removing the components in the area that you suspect the noise is coming from. Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, resulting in the creation of new noise.
• tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.
• feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
• placing a piece of paper between components that you suspect are causing the noise.
• looking for loose components and contact marks. Refer to GW-8, "
Generic Squeak and Rattle Troubleshooting".
REPAIR THE CAUSE
• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- separate components by repositioning or loos ening and retightening the component, if possible.
- insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or urethane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through your authorized NISSAN Parts Depart-
ment.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 ×135 mm (3.94 ×5.31 in)/76884-71L01: 60 ×85 mm (2.36× 3.35 in)/76884-71L02: 15× 25
mm (0.59 ×0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50× 50 mm (1.97×1.97 in)/73982-50Y00: 10 mm (0.39 in) thick,
50× 50 mm (1.97 ×1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 ×50 mm (1.18 ×1.97 in)
FELT CLOTH TAPE
Used to insulate where movement does not occu r. Ideal for instrument panel applications.
68370-4B000: 15 ×25 mm (0.59 ×0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll. The following
materials not found in the kit can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
SILICONE GREASE
Used instead of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Generic Squeak and Rattle TroubleshootingINFOID:0000000005396734
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicone spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or rattle. If you saturate the ar ea with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation pr ocedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them wh ile driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid bumpers out of adjustment
2. Trunk lid striker out of adjustment
3. The trunk lid torsion bars knocking together
4. A loose license plate or bracket
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Most of these incidents can be repaired by adjusting, se curing or insulating the item(s) or component(s) caus-
ing the noise.
SUNROOF/HEADLINING
Noises in the sunroof/headlining area can often be traced to one of the following:
1. Sunroof lid, rail, linkage or seals making a rattle or light knocking noise
2. Sun visor shaft shaking in the holder
3. Front or rear windshield touching headliner and squeaking
Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.
OVERHEAD CONSOLE (FRONT AND REAR)
Overhead console noises are often caused by the cons ole panel clips not being engaged correctly. Most of
these incidents are repaired by pushing up on the c onsole at the clip locations until the clips engage.
In addition look for:
1. Loose harness or harness connectors.
2. Front console map/reading lamp lense loose.
3. Loose screws at console attachment points.
SEATS
When isolating seat noise it's important to note the position the seat is in and the load placed on the seat when
the noise is present. These conditions should be duplicated when verifying and isolating the cause of the
noise.
Cause of seat noise include:
1. Headrest rods and holder
2. A squeak between the seat pad cushion and frame
3. The rear seatback lock and bracket
These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of thes e incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.
UNDERHOOD
Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:
1. Any component mounted to the engine wall
2. Components that pass through the engine wall
3. Engine wall mounts and connectors
4. Loose radiator mounting pins
5. Hood bumpers out of adjustment
6. Hood striker out of adjustment
These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.
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