2010 MERCEDES-BENZ R320 service

Rhode Island, and Vermont Emission
Control System Warranty
1
R State Warranty Enforcement Laws (Lemon
Laws) Important notice for California retail
buyers
and lessees of Mercedes-Benz
automobiles
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or

malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
(2) the same substantial defect or malfunction
of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
(3) the vehicle is out of service by reason of repair
of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days. Written notification should not be sent to a
dealer, it should be addressed to
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Maintenance Booklet describes all the
necessary maintenance work which should
be performed at regular intervals.
Always have the Maintenance Booklet with
you when you take the vehicle to an
authorized Mercedes-Benz Center for
service. The service advisor will record each
service in the booklet for you. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help

in the event of a breakdown. Calls to the
toll-free Roadside Assistance number
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz
Customer Assistance Representatives
24 hours a day, 365 days a year.
Roadside Assistance will be provided in
accordance with standard program
guidelines which include providing service to
the vehicle up to a reasonable distance from
a paved roadway. We will make every effort
to assist in a breakdown situation, however,
the accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Center technician or the tow service provider
on a case-by-case basis and may be a factor
in our ability to respond.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
1 Applicable to vehicles with gasoline engine only. Introduction
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determined by our authorized technician and
tow service provider.
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) in your vehicle literature portfolio.
Change of address or ownership
If you change your address, be sure to send
in the “Change of Address Notice” found in
the Service and Warranty Information
Booklet, or simply call the Mercedes-Benz
Customer Assistance Center (in the USA) at
1-800-FOR-MERCedes, or Customer Service
(in Canada) at
1-800-387-0100. This will
assist us in contacting you in a timely manner
should the need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it available
to the next operator.
If you bought this vehicle used, be sure to
send in the “Notice of Purchase of Used
Truck” found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at 1-800-FOR-MERCedes, or Customer
Service (in Canada) at 1-800-387-0100. Operating your vehicle outside the
USA or Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R Service

facilities or replacement parts may
not be readily available.
R Unleaded gasoline for vehicles with
catalytic converters may not be available;
the use of leaded fuels will damage the
catalysts.
R Gasoline may have a considerably lower
octane rating, and improper fuel can cause
engine damage. Operating safety
G
Warning!
Work improperly carried out on electronic
components and associated software could
cause

them to cease functioning. Because the
vehicle’s electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function while the
engine is running. You should therefore never
turn off the engine while driving. G
Warning!
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole. If you feel a sudden significant
vibration or ride disturbance, or you suspect
that damage to your vehicle as occurred:
R turn on your hazard warning flashers
R slow down carefully
R drive

with caution to an area which is a safe
distance from the road
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs. 22
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This information helps, for example, to
diagnose
vehicle systems after a collision and
to continuously improve vehicle safety.
Daimler may access the information and
share it with others
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner or
lessee
R in response to an official request by law
enforcement or other government agency
R for use in dispute resolution involving
Daimler, its affiliates or sales/service
organization and/or
R as otherwise required or permitted by law
Please check the Tele Aid subscription
service agreement for details regarding the
information that may be recorded or
transmitted via that system. 24
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R
regardless of whether the seat belt on the
impacted side of the vehicle is in use
R in certain vehicle rollovers, if the system
determines that air bag deployment can
offer
additional protection to that provided
by the seat belt
Window curtain air bags : are not deployed
in impacts which do not exceed the system’s
deployment threshold.
Window curtain air bags : deploy in the area
indicated by the arrows. Occupant Classification System
The
Occupant Classification System (OCS) is
standard equipment in USA.
The OCS activates or deactivates the front
passenger front air bag automatically. The
respective status is based on the classified
occupant weight category determined by
weight sensor readings from the front
passenger seat.
The system does not deactivate
R the front passenger side impact air bag
R the window curtain air bag
R the Emergency Tensioning Devices (ETDs)
To be classified correctly, the front passenger
must sit
R with the seat belt properly fastened
R in a position that is as upright as possible
with the back against the seat backrest
R with the feet on the floor
If the occupant’s weight is transferred to
another object in the vehicle (e.g. by leaning
on armrests), the OCS may not be able to
properly approximate the occupant’s weight
category.
Furthermore, the occupant weight may
appear to increase or decrease due to the
following: objects hanging on the seat, lodged
underneath the seat, stuffed between the
seat and middle console or the seat and door,
other passengers pushing on the seat, or objects applying pressure to the back of the
seat. Always make sure the seat has
clearance in all directions at all times.
If your seat, including the trim cover and
cushion,

needs to be serviced in any way, take
the vehicle to an authorized Mercedes-Benz
Center.
Only seat accessories approved by
Mercedes-Benz may be used.
Both the driver and the front passenger
should always use the 42
indicator lamp as an indication of whether or
not the front passenger is properly
positioned. G
Warning!
If the 42 indicator lamp
illuminates when an adult or someone larger
than a small individual is in the front
passenger seat, have the front passenger
reposition himself or herself in the seat until
the 42 indicator lamp goes out,
or

check whether objects are caught under or
around the seat.
In the event of a collision, the air bag control
unit will not allow front passenger front air bag
deployment when the OCS has classified the
front passenger seat occupant as weighting
as much as or less than a typical 12-month-
old child in a standard child restraint or if the
front passenger seat is classified as being
empty.
When the OCS senses that the front
passenger seat occupant is classified as
being up to or less than the weight of a typical
12-month-old child in a standard child
restraint, the 42 indicator lamp
will illuminate when the engine is started and
remain illuminated, indicating that the front
passenger front air bag is deactivated.
When the OCS senses that the front
passenger seat is classified as being empty,
the 42 indicator lamp will
illuminate when the engine is started and
remain illuminated, indicating that the front
passenger front air bag is deactivated. 42
Occupant safety
Safety and security
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The ESP
®
will assist you in such situations.
The ESP ®
recognizes when the trailer starts
swaying and will apply the brakes to reduce
the
vehicle speed to a non-critical speed that
allows the vehicle-trailer combination to
stabilize.
The ESP ®
trailer stabilization is functional at
vehicle speeds above approximately 40 mph
(65 km/h) when the ESP ®
is switched on. G
Warning!
The system will not be able to assist when the
trailer jackknifes
R if the ESP ®
has switched off due to a
malfunction
R on wet or icy roads
R on roads with slippery surface
R in sand or gravel
Trailers with a high center of gravity may tip
over

before the system recognizes swaying of
the trailer. Anti-theft systems
Immobilizer
The immobilizer prevents unauthorized
persons from starting your vehicle.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. The
engine can be started by anyone with a valid
SmartKey that is left inside the vehicle.
Activating X
With SmartKey: Remove the SmartKey
from the starter switch.
X With KEYLESS-GO:
Turn off the engine and
open the driver’s door.
Deactivating X
Switch on the ignition.
i Starting the engine will also deactivate
the immobilizer. In the event that the engine cannot be
started (yet the vehicle’s battery is
charged), the system is not operational.
Contact an authorized Mercedes-Benz
Center

or call 1-800-FOR-MERCedes (in the
USA) or 1-800-387-0100 (in Canada). Anti-theft alarm system
Once the alarm system has been armed, a
visual and audible alarm is triggered when
someone opens
R a door
R the tailgate
R the hood
The alarm will stay on even if the activating
element, a door, for example, is closed
immediately.
The

alarm system will also be triggered when
R the vehicle is opened with the mechanical
key
R a door is opened from the inside
To cancel the alarm after it has been
triggered, see “Canceling the alarm”
(Y page 68).
i If the alarm stays on for more than
30 seconds, the Tele Aid system initiates a
call to the Response Center automatically.
The Tele Aid system will initiate the call
provided that
R you have subscribed to the Tele Aid
service
R the Tele Aid service has been activated
properly
R the necessary mobile phone, power
supply and GPS coverage are available Anti-theft systems
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Safety and security
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The engine does not start. You can hear
the starter.
There could be a malfunction in the engine
electronics or in the fuel supply system.
Carry out the following steps:
X
If you are starting the engine with the
SmartKey:
Turn the SmartKey in the starter
switch to position 0 and repeat the starting
procedure.
X If you are starting the engine with KEYLESS-
GO: Close any doors that may be open to
allow

for better detection of the SmartKey.
or
X Remove the KEYLESS-GO start/stop
button from the starter switch.
X Start the engine with the SmartKey as radio
signals from another source may be
interfering with the KEYLESS-GO function.
X Repeat the starting procedure.
If the engine does not start after several
starting attempts:
X Contact an authorized Mercedes-Benz
Center or call Roadside Assistance.
The engine does not start. You cannot
hear the starter.
The battery may not be charged sufficiently.
X Get a jump start (Y page 336).
If the engine will not start despite a jump
start:
X Contact an authorized Mercedes-Benz
Center or call Roadside Assistance.
The starter has been exposed to excessive
temperatures.
X Let the starter cool for about 2 minutes.
X Repeat the starting procedure.
If the engine does not start after several
starting attempts:
X Contact an authorized Mercedes-Benz
Center or call Roadside Assistance. Driving off
G
Warning!
On slippery road surfaces, never downshift in
order to obtain braking action. This could
result

in drive wheel slip and reduced vehicle
control. Your vehicle’s ABS will not prevent
this type of loss of control.
! Do not run a cold engine at high engine
speeds. Running a cold engine at high
engine speeds may shorten the service life
of the engine. This is not covered by the
Mercedes-Benz Limited Warranty.
! If an acoustic warning sounds and the
message Release Parking Brake
appears in the multifunction display when
driving off, you have forgotten to release
the parking brake.
Release the parking brake.
! Avoid spinning of a drive wheel. This may
cause serious damage to the drivetrain
which is not covered by the Mercedes-Benz
Limited Warranty.
! Simultaneously depressing the
accelerator pedal and applying the brakes
reduces engine performance and causes
premature brake and drivetrain wear which
is not covered by the Mercedes-Benz
Limited Warranty.
i Once the vehicle is in motion, the
automatic central locking function engages
and the locking knobs in the doors move
down.
The automatic central locking function can
be switched off( Y page 137).
Automatic transmission G
Warning!
It is dangerous to shift the automatic
transmission
out of park position P or neutral
position N if the engine speed is higher than 112
Driving and parking
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Adjusting the instrument cluster
illumination
X To brighten illumination: Press and hold
button = until the desired level of
illumination is reached.
X To dim illumination: Press and hold
button : until the desired level of
illumination is reached.
i The instrument cluster illumination is
dimmed
or brightened automatically to suit
ambient light conditions.
The instrument cluster illumination will also
be adjusted automatically when you switch
on the vehicle’s exterior lamps.
i With the exterior lighting switched on, the
brightness of the switches in the center
console will also be adjusted when using
button : or =. Resetting trip odometer
X Make sure you are viewing the standard
display

(Y page 126) in the multifunction
display.
X Press and hold the reset button in the
instrument cluster

(Y page 122) until the
trip odometer is reset. Tachometer
The red marking on the tachometer
(Y

page 29) denotes excessive engine speed.
! Avoid driving at excessive engine speeds,
as it may result in serious engine damage
that is not covered by the Mercedes-Benz
Limited Warranty.
To help protect the engine, the fuel supply is
interrupted if the engine is operated within
the red marking. Control system
Introduction
The
control system is activated as soon as the
starter switch is in position 1 (Y page 79).
The control system enables you to call up
information about your vehicle and to change
vehicle settings.
For example, you can use the control system
to find out when your vehicle is next due for
maintenance service, to set the language for
messages in the instrument cluster display,
and much more. G
Warning!
A driver’s attention to the road and traffic
conditions must always be his/her primary
focus when driving.
For your safety and the safety of others,
selecting features through the multifunction
steering wheel should only be done by the
driver

when traffic and road conditions permit
it to be done safely.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second.
The control system relays information to the
multifunction display. Multifunction steering wheel
The displays in the multifunction display and
the settings in the control system are
controlled by using the buttons on the
multifunction steering wheel. Control system
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The following functions are available:
R
Restarting the tire pressure loss warning
system (Y page 232) (Canada only)
R Checking tire inflation pressure with the
Advanced TPMS (Y page 232) (USA only)
R Checking coolant temperature
(Y page 127)
R Calling up digital speedometer or outside
temperature ( Y page 127)
R Calling up maintenance service indicator
display ( Y page 262)
Checking coolant temperature G
Warning!
Driving when your engine is overheated can
cause some fluids which may have leaked into
the engine compartment to catch fire. You
could be seriously burned.
Steam from an overheated engine can cause
serious burns which can occur just by opening
the engine hood. Stay away from the engine
if you see or hear steam coming from it.
Stop the vehicle in a safe location away from
other traffic. Turn off the engine, get out of the
vehicle and do not stand near the vehicle until
the engine has cooled down.
X Press button & or * repeatedly until
the coolant temperature appears in the
multifunction display. During severe operating conditions, e.g. stop-
and-go traffic, the coolant temperature may
rise close to 248‡ (120†).
!
Excessive coolant temperature triggers a
warning in the multifunction display. The engine should not be operated with a
coolant temperature above 248‡
(120†). Doing so may cause serious
engine damage which is not covered by the
Mercedes-Benz Limited Warranty.
Calling up digital speedometer or
outside temperature You can select whether the digital
speedometer or the outside temperature
appears in the multifunction display
(Y page 133).
G
Warning!
The outside temperature indicator is not
designed to serve as an ice-warning device
and is therefore unsuitable for that purpose.
Indicated temperatures just above the
freezing point do not guarantee that the road
surface is free of ice. The road may still be icy,
especially in wooded areas or on bridges.
X Press button & or * repeatedly until
the digital speedometer or the outside
temperature appears in the multifunction
display. Digital speedometer
Outside temperature Control system
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