2010 MERCEDES-BENZ GLK350 4MATIC door lock

multifunction display and the COMAND
system is muted.
i The audio system or COMAND system
display indicates that a Tele Aid call is in
progress. While the call is connected you
can change to the navigation menu by
pressing the NAVI button on the COMAND
system. Spoken commands are not
available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
i If the indicator lamp in Information
button : is flashing continuously and
there was no voice connection to the
Customer Assistance Center established,
then the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not available).
The message Call Failed appears in the
multifunction display.
XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the audio system or the
COMAND system.
Call priority
If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Automatic
initiated emergency calls can only be
terminated by a Customer Assistance Center
representative. All other calls can be
terminated by pressing button ~ on the
multifunction steering wheel or the
respective button for ending a telephone call
on the audio system or the COMAND system.
i When a Tele Aid call has been initiated,
the audio system or the COMAND system
is muted. The mobile phone is no longer
connected to the COMAND system. If you
must use this phone, we recommend that
you use it only with the vehicle at a
standstill in a safe location.
Search & Send
“Search & Send” is a navigation destination
address entry service. For more information
on “Search & Send”, refer to separate
COMAND system operating instructions.
Remote door unlock
In case you have locked your vehicle
unintentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not available:
XContact the Customer Assistance Center
at 1-800-FOR-MERCedes
(1-800-367-6372) (USA only) or
1-888-923-8367 (Canada only).
You will be asked to provide your password.XThen return to your vehicle at the time
arranged with the Customer Assistance
Center and pull the trunk lid handle for a
minimum of 20 seconds until the indicator
lamp in the SOS button is flashing.
The message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”, using your ID and password
(USA only).
i The remote door unlock feature is
available if the relevant cellular phone
network is available.
204Useful featuresControls in detail
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The SOS button will flash and the message
Connecting Call will appear in the
multifunction display to indicate receipt of
the door unlock command.
If the tailgate recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by the
Customer Assistance Center, you must
wait 15 minutes before pulling the tailgate
recessed handle again.
Remote door lock
If you have forgotten to lock your vehicle and
are no longer near it, you can have it locked
remotely through the Customer Assistance
Center.
The vehicle can be remotely locked within
four days after the ignition has been switched
off.
XContact the Customer Assistance Center
at 1-800-FOR-MERCedes
(1-800-367-6372) (USA only) or
1-888-923-8367 (Canada only).
You will be asked to provide your password.
When you are inside your vehicle the next
time and switch on the ignition, the message
Tele Aid Doors locked by remote
control will appear on the multifunction
display.
i The remote door lock feature is available
if the relevant cellular phone network is
available and data connection is possible.
Stolen Vehicle Recovery Services
In the event your vehicle was stolen:
XReport the incident to the police.
The police will issue a numbered incident
report.XPass this number on to the Customer
Assistance Center along with your
password.
The Customer Assistance Center will then
attempt to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Customer Assistance Centerwill contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
i If the anti-theft alarm stays on for more
than 30 seconds, the Tele Aid system will
notify the Customer Assistance Center
automatically.
Garage door opener
The integrated remote control can operate up
to three separately controlled devices
compatible with HomeLink ®
or some other
systems.
GWarning!
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
When programming a garage door opener,
park vehicle outside the garage.
Do not run the engine while programming the
integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide (CO),
and inhaling it can cause unconsciousness
and possible death.
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Any noticeable irregularities in engine
operation should be repaired promptly.
Otherwise, excessive unburned fuel may
reach the catalytic converter, causing it to
overheat and potentially start a fire.
i Only use premium unleaded gasoline with
a minimum Posted Octane Rating of 91
(average of 96 RON/86 MON).
Information on gasoline quality can
normally be found on the fuel pump. Please
contact gas station personnel in case
labels on the pump cannot be found.
Locking/unlocking the vehicle with the
SmartKey or KEYLESS-GO automatically
locks/unlocks the fuel filler flap.
iIn case the central locking system does
not release the fuel filler flap, see “Fuel filler
flap” (Y page 301).
The fuel filler flap is located on the right-hand
side of the vehicle towards the rear.
XTurn off the engine.
iLeaving the engine running and the fuel
filler cap open can cause the yellow engine
malfunction indicator lamp ; to
illuminate.
For more information, see also “Practical
hints” (Y page 295).
XRemove the SmartKey from the starter
switch.
KEYLESS-GO: Open the driver’s door. This
puts the starter switch in position 0, same
as with the SmartKey removed from the
starter switch. The driver’s door then can
be closed again.
XOpening: Press fuel filler flap : at the
point indicated by the arrow.
XTurn fuel filler cap ; counterclockwise.XTake off fuel filler cap ;.XPlace fuel filler cap ; in direction of arrow
into holder =.
XFully insert filler nozzle unit and refuel.XOnly fill your tank until the filler nozzle unit
cuts out – do not top off or overfill.
XClosing: Turn fuel filler cap ; clockwise
until it audibly engages.
iClose the fuel filler flap before locking the
vehicle. Otherwise the flap locking pin will
prevent closing the fuel filler flap.
XClose fuel filler flap :.
Check regularly and before a long trip
For information on quantities and
requirements of operating agents, see “Fuels,
coolants, lubricants, etc.” (Y page 334).
Check the following:
REngine oil level (Y page 215)
RTire inflation pressure (Y page 221)
RCoolant level (Y page 216)
RVehicle lighting (Y page 303)
RWasher system and headlamp cleaning
system (Y page 217)
RBrake fluid (Y page 217)
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Vehicle and trailer weights and ratings
The Gross Trailer Weight (GTW) is the weight
of the trailer plus the weight of all cargo,
equipment, luggage, etc. loaded on the
trailer. The maximum permissible GTW to be
towed: 3 500 lb (1 588 kg).
Trailer Tongue Weight Rating (TWR) is the
maximum permissible weight on the trailer
tongue: 280 lb (127 kg) limit for Mercedes-
Benz approved hitch receiver.
Loading a trailer
R When loading a trailer, you should observe
that neither the permissible GTW, nor the
Gross Vehicle Weight Rating (GVWR) are
exceeded. The GVWR is indicated on the
certification label located on the driver’s
door B-pillar ( Y page 227).
Maximum permissible values are listed on
the safety compliance certification labels
for the vehicle and for the trailer to be
towed.
The lowest value listed must be selected
when determining how the vehicle and
trailer are loaded.
R The tongue weight at the hitch ball must be
added to the rear axle weight to prevent
exceeding the rear Gross Axle Weight
Rating (GAWR). The GAWR is indicated on
the certification label located on the
driver’s door B-pillar ( Y page 227).
i Mercedes-Benz recommends loading the
trailer in such a manner that it has a tongue
weight between 8 % and 10 % of the GTW.
i The weight of other accessories,
passengers and cargo will reduce the
maximum trailer weight and tongue weight
your vehicle can tow.
Checking weights of vehicle and trailer
R To assure that the towing vehicle and trailer
are in compliance with the maximum
permissible weight limits, have the loaded
rig (towing vehicle including driver,
passengers and cargo, trailer fully loaded)
weighed on a commercial scale.
R Check the vehicle’s front and rear gross
axle weight, the Gross Trailer Weight (GTW)
and tongue weight.
The values as measured must not exceed
the weight limits listed under “Vehicle and
trailer weights and ratings” ( Y page 247).
Coupling a trailer
Observe maximum permitted trailer
dimensions (width and length).
Most states and all Canadian provinces
require
R safety chains between the towing vehicle
and the trailer
The chains should be criss-crossed under
the trailer tongue. They must be attached
to the hitch receiver, and not to the
vehicle’s bumper or axle.
Make sure to leave enough slack in the
chains to permit turning corners.
R a separate brake system at various trailer
weights
R a break-away switch on trailers with a
separate brake system.
Check with your local state laws for specific
requirements.
The switch activates the trailer brakes in
the possible event that the trailer might
separate from the tow vehicle.
! Do not connect a trailer brake system (if
trailer is so equipped) directly to the
vehicle’s hydraulic brake system, as your
vehicle is equipped with antilock brakes. If
you do, neither the vehicle’s brakes nor the
trailer’s brakes will function properly.
i The provided vehicle electrical wiring
harness for trailer towing has a brake signal
wire for hook-up to a brake controller.
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Any authorized Mercedes-Benz Center will
reset the maintenance service indicator
following a completed maintenance service.
Calling up the maintenance service
indicator display
i The menu overview can be found on
( Y page 113).
You can call up the maintenance service
indicator display at any time to check when
the next maintenance service is required.
XSwitch on the ignition.
The standard display of the control system
appears ( Y page 113).XPress button = or ; on the
multifunction steering wheel to select the
Service menu.XPress button : or 9 to select
ASSYST PLUS .XPress button a on the multifunction
steering wheel to confirm.
The maintenance service indicator display
with the maintenance service deadline
appears in the multifunction display.
i If the battery was disconnected, the days
of disconnection will not be included in the
count shown by the maintenance service
indicator. To arrive at the true maintenance
service deadline, you will need to subtract
these days from the days shown in the
maintenance service indicator message or
maintenance service indicator display.
Resetting the maintenance service
indicator
In the event that the maintenance service on
your vehicle is not carried out at an authorized
Mercedes-Benz Center, you can have the
maintenance service indicator reset.
The automotive maintenance facility carrying
out the maintenance service will find the
information for resetting the maintenance
service indicator in the maintenance-relevant
literature for your vehicle.
Such literature is available at any authorized
Mercedes-Benz Center or directly from
Mercedes-Benz.
! If the maintenance service indicator was
reset inadvertently, have an authorized
Mercedes-Benz Center correct it.
Only reset the maintenance service
indicator if the proper maintenance service
has been performed. Not following the
proper maintenance service as described
in the Maintenance Booklet will result in
engine damage and/or other vehicle
damage not covered by the Mercedes-Benz
Limited Warranty.
Vehicle care
Cleaning and care of the vehicle
Notes
Regular and proper care will help to maintain
the value of your vehicle.
GWarning!
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the
particular container. Always open your
vehicle’s doors or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children.
! When cleaning the vehicle, do not use
scouring agents. Never apply strong force
and only use a soft, wet cloth or sponge.
Otherwise you may scratch or damage the
surface to be cleaned.
While in operation, even while parked, your
vehicle is subjected to varying external
influences which, if gone unchecked, can
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VehicleDisplay messagesPossible causes/consequences and M SolutionsAThe tailgate is open.XClose the tailgate ( Y page 71).?You are driving with the hood open.XStop the vehicle in a safe location as soon as it is safe to
do so.XClose the hood ( Y page 215).
There is otherwise danger of an accident.
;You are driving with at least one door open. The display
symbol shows you which doors are open.XClose all doors.+Key
Detected
In VehicleA SmartKey with KEYLESS-GO left in the vehicle was
recognized while trying to lock the vehicle from the outside.XTake the SmartKey out of the vehicle.+Don’t
Forget
Your KeyThis message appears for a maximum of 60 seconds if the
driver’s door is opened with the engine turned off and no
SmartKey in the starter switch. This message is only a
reminder.XTake the SmartKey with you when leaving the vehicle.+Take Your
Key From
IgnitionYou have forgotten to remove the SmartKey.XRemove the SmartKey from the starter switch.+Obtain A
New KeyThe SmartKey is malfunctioning.XContact an authorized Mercedes-Benz Center.+Close
Doors To
Lock
VehicleYou tried to lock the vehicle but not all doors were closed.XClose doors and lock the vehicle again.+Key Does
Not
Belong to
VehicleThe SmartKey in the starter switch does not belong to the
vehicle.XRemove the SmartKey from the starter switch.+Replace
Key
BatteryThe batteries in the SmartKey with KEYLESS-GO are
discharged.XReplace the batteries ( Y page 302).Vehicle status messages in the multifunction display277Practical hintsX204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 277Z

iAfter 60 seconds with an unfastened seat belt the warning chime stops sounding and the
seat belt telltale illuminates continuously. The seat belt telltale will only go out if both, the
driver and front passenger’s seat belt are fastened, or the vehicle is standing still and a front
door is opened.ProblemPossible causes/consequences and M Solutions6The red SRS
indicator lamp
comes on while
driving.There is a malfunction in the restraint systems. The air bags or
Emergency Tensioning Devices (ETDs) could deploy unexpectedly
or fail to activate in an accident.XDrive with added caution to the nearest authorized Mercedes-
Benz Center.GWarning!
In the event a malfunction of the SRS is
indicated as outlined above, the SRS may not
be operational.
For your safety, we strongly recommend that
you contact an authorized Mercedes-Benz
Center immediately to have the system
checked. Otherwise the SRS may not be
activated when needed in an accident, which
could result in serious or fatal injury, or it
might deploy unexpectedly and unnecessarily
which could also result in injury.ProblemPossible causes/consequences and M SolutionsdThe yellow ESP ®
warning lamp
comes on while
the engine is
running.The ESP ®
has been switched off.
Risk of accident!
When the ESP ®
is switched off it will not stabilize the vehicle if the
system recognizes that the vehicle starts to skid or that a wheel
is spinning.XSwitch the ESP ®
back on.
Exceptions: ( Y page 62).XIf leaving the ESP ®
switched off, adapt your speed and driving
to the prevailing road and weather conditions.XIf the ESP ®
cannot be switched back on: Have the system
checked at an authorized Mercedes-Benz Center as soon as
possible.dThe yellow ESP ®
warning lamp
comes on while
the engine is
running.The ESP ®
is not operational due to a malfunction.
Risk of accident!XRead and observe additional messages that may appear in the
multifunction display.XContinue driving with added caution. Wheels may lock during
hard braking, reducing steering capability.XAdapt your speed and driving to the prevailing road and weather
conditions.XHave the system checked at an authorized Mercedes-Benz
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GWarning!
If the 45 indicator lamp does not
illuminate or remains out with the weight of a
typical 12-month-old child in a standard child
restraint or less on the front passenger seat,
do not transport a child on the front
passenger seat until the system has been
repaired.
Unlocking/locking manually
Unlocking the vehicle
If you cannot unlock the vehicle with the
SmartKey or with KEYLESS-GO, unlock the
driver’s door using the mechanical key.
The anti-theft alarm system will trigger when
you
Runlock the driver’s door with the
mechanical key
and
Ropen the driver’s door
To cancel the alarm, insert the SmartKey into
the starter switch.
Removing the mechanical key
XMove locking tab : in the direction of
arrow.
XSlide mechanical key ; out of the housing.Unlocking the driver’s doorXInsert mechanical key ; into the driver’s
door lock.
XTurn mechanical key ; counterclockwise
to position 1.
XPull the door handle to open the driver’s
door.
XTurn mechanical key ; back and remove
it from the driver’s door lock.
Locking the vehicle
If you cannot lock the vehicle with the
SmartKey or with KEYLESS-GO, lock it as
follows:
XOpen the driver’s door.XClose the front passenger door, the rear
doors, and the tailgate.
XPress the central locking switch
(Y page 71).
The locking knobs of the front passenger
door and the rear doors move down.
XIf the vehicle battery is disconnected or
drained: Press down the locking knobs on
the front passenger door and the rear
doors.
XExit the vehicle.XClose the driver’s door.Unlocking/locking manually299Practical hintsX204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 299Z