2010 MERCEDES-BENZ GLK350 4MATIC ah service

Rhode Island, and Vermont Emission
Control System Warranty
R State Warranty Enforcement Laws (Lemon
Laws)
Important notice for California retail
buyers and lessees of Mercedes-Benz
automobiles
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Written notification should not be sent to a
dealer, it should be addressed to
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Maintenance Booklet describes all the
necessary maintenance work which should
be performed at regular intervals.
Always have the Maintenance Booklet with
you when you take the vehicle to an
authorized Mercedes-Benz Center for
service. The service advisor will record each
service in the booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number
1-800-FOR-MERCedes (1-800-367-6372)
(in the USA) 1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz
Customer Assistance Representatives
24 hours a day, 365 days a year.
Roadside Assistance will be provided in
accordance with standard program
guidelines which include providing service to
the vehicle up to a reasonable distance from
a paved roadway. We will make every effort
to assist in a breakdown situation, however,
the accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Center technician or the tow service provider
on a case-by-case basis and may be a factor
in our ability to respond.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
For additional information refer to the
Mercedes-Benz Roadside Assistance
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Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) in your vehicle literature portfolio.
Change of address or ownership
If you change your address, be sure to send
in the “Change of Address Notice” found in
the Service and Warranty Information
Booklet, or simply call the Mercedes-Benz
Customer Assistance Center (in the USA) at
1-800-FOR-MERCedes (1-800-367-6372), or
Customer Service (in Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it available
to the next operator.
If you bought this vehicle used, be sure to
send in the “Notice of Purchase of Used
Truck” found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at 1-800-FOR-MERCedes
(1-800-367-6372), or Customer Service (in
Canada) at 1-800-387-0100.
Operating your vehicle outside the
USA or Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R Service facilities or replacement parts may
not be readily available.
R Unleaded gasoline for vehicles with
catalytic converters may not be available;
the use of leaded fuels will damage the
catalysts.
R Gasoline may have a considerably lower
octane rating, and improper fuel can cause
engine damage.
Certain Mercedes-Benz models are available
for delivery in Europe under our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to:
In the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Sport Utility Vehicle
GWarning!
This Sport Utility Vehicle is designed for both
on-road and off-road use. It can go places and
perform tasks for which conventional 2-wheel
drive passenger cars are not intended. This
vehicle will handle and maneuver differently
from conventional passenger cars in driving
conditions which may occur on streets,
highways and off-road use.
This vehicle has a higher ground clearance
and a higher center of gravity than many
passenger cars. As with other vehicles of this
type, if you make sharp turns at excessive
speeds or abrupt maneuvers, the vehicle may
roll over or may go out of control and crash.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
Before you start to drive this vehicle, read the
Operator’s Manual. Take time to become
familiar with the driving characteristics of this
vehicle. Be sure you are familiar with all
vehicle controls. Learn how your vehicle
handles on different road surfaces. Do not
attempt sharp turns at excessive speeds or
abrupt maneuvers or other unsafe driving
actions that can cause loss of vehicle control.
When driving off-road or working the vehicle
hard, do not overload it. And, always wear
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Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
For the USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
“National Traffic and Motor Vehicle Safety Act
of 1966”.
Reporting safety defects
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
www.safercar.gov ; or write to:
Administrator, NHTSA Headquarters,
1200 New Jersey Avenue, SE, West Building,
Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
www.safercar.gov .
Vehicle data recording
Information regarding electronic
recording devices
( Including notice pursuant to California Code
§ 9951)
Please note that your vehicle is equipped with
devices that can record vehicle systems data
and, if equipped with the Tele Aid system, may
transmit some data in certain accidents.
This information helps, for example, to
diagnose vehicle systems after a collision and
to continuously improve vehicle safety.
Daimler may access the information and
share it with others
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner or
lessee
R in response to an official request by law
enforcement or other government agency
R for use in dispute resolution involving
Daimler, its affiliates or sales/service
organization and/or
R as otherwise required or permitted by law
Please check the Tele Aid subscription
service agreement for details regarding the
information that may be recorded or
transmitted via that system.
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Rregardless of whether the seat belt on the
impacted side of the vehicle is in use
R in certain vehicle rollovers, if the system
determines that air bag deployment can
offer additional protection to that provided
by the seat belt
Window curtain air bags : are not deployed
in impacts which do not exceed the system’s
deployment threshold.
Window curtain air bags : deploy in the area
indicated by the arrows.
Occupant Classification System
The Occupant Classification System (OCS) is
standard equipment in USA.
The OCS activates or deactivates the front
passenger front air bag automatically. The
respective status is based on the classified
occupant weight category determined by
weight sensor readings from the front
passenger seat.
The system does not deactivate
R the front passenger side impact air bag
R the window curtain air bag
R the Emergency Tensioning Devices (ETDs)
To be classified correctly, the front passenger
must sit
R with the seat belt properly fastened
R in a position that is as upright as possible
with the back against the seat backrest
R with the feet on the floor
If the occupant’s weight is transferred to
another object in the vehicle (e.g. by leaning
on armrests), the OCS may not be able to
properly approximate the occupant’s weight
category.
If your seat, including the trim cover and
cushion, needs to be serviced in any way, take
the vehicle to an authorized Mercedes-Benz
Center.
Only seat accessories approved by
Mercedes-Benz may be used.
Both the driver and the front passenger
should always use the 45 indicator
lamp as an indication of whether or not the
front passenger is properly positioned.GWarning!
If the 45 indicator lamp illuminates
when an adult or someone larger than a small
individual is in the front passenger seat, have
the front passenger reposition himself or
herself in the seat until the 45
indicator lamp goes out.
In the event of a collision, the air bag control
unit will not allow front passenger front air bag
deployment when the OCS has classified the
front passenger seat occupant as weighting
as much as or less than a typical 12-month-
old child in a standard child restraint or if the
front passenger seat is classified as being
empty.
When the OCS senses that the front
passenger seat occupant is classified as
being up to or less than the weight of a typical
12-month-old child in a standard child
restraint, the 45 indicator lamp will
illuminate when the engine is started and
remain illuminated, indicating that the front
passenger front air bag is deactivated.
When the OCS senses that the front
passenger seat is classified as being empty,
the 45 indicator lamp will illuminate
when the engine is started and remain
illuminated, indicating that the front
passenger front air bag is deactivated.
When the OCS senses that the front
passenger seat occupant is classified as
being heavier than the weight of a typical
12-month-old child seated in a standard child
restraint or as being a small individual (such
as a young teenager or a small adult), the
45 indicator lamp will illuminate for
approximately 6 seconds when the engine is
started and then, depending on occupant
weight sensor readings from the seat, remain
42Occupant safetySafety and security
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To cancel the alarm after it has been
triggered, see “Canceling the alarm”
(Y page 64).
iIf the alarm stays on for more than
30 seconds, the Tele Aid system initiates a
call to the Customer Assistance Center
automatically. The Tele Aid system will
initiate the call provided that
Ryou have subscribed to the Tele Aid
service
Rthe Tele Aid service has been activated
properly
Rthe necessary mobile phone, power
supply and GPS coverage are available
XArming: Lock the vehicle with the
SmartKey or with KEYLESS-GO.
The turn signal lamps flash three times and
an acoustic warning sounds three times to
indicate that the vehicle is locked. Indicator
lamp : flashes to indicate that the alarm
system is armed.
iIf the turn signal lamps do not flash three
times and the acoustic warning does not
sound three times, a door or the tailgate
may not be properly closed.
Close the respective element.
XDisarming: Unlock the vehicle with the
SmartKey or with KEYLESS-GO.
The turn signal lamps flash once and an
acoustic warning sounds once to indicate
that the alarm system is disarmed.
iUnless you open a door or the tailgate
within approximately 40 seconds after
unlocking the vehicle:
RThe vehicle will be locked again.
RThe anti-theft alarm system will be
rearmed.
Canceling the alarm
To cancel the alarm, do one of the following:
XInsert the SmartKey into the starter switch.XPress button % or & on the
SmartKey.
In vehicles with KEYLESS-GO:
XGrasp an outside door handle.
The SmartKey must be within 3 ft (1 m) of
the vehicle.
XPress the KEYLESS-GO start/stop button.
The SmartKey must be inside the vehicle.
64Anti-theft systemsSafety and security
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Carry out the following steps:XIf you are starting the engine with the
SmartKey: Turn the SmartKey in the starter
switch to position 0 and repeat the starting
procedure.XIf you are starting the engine with KEYLESS-
GO: Close any doors that may be open to
allow for better detection of the SmartKey.
or
XRemove the KEYLESS-GO start/stop
button from the starter switch.XStart the engine with the SmartKey as radio
signals from another source may be
interfering with the KEYLESS-GO function.XRepeat the starting procedure.
If the engine does not start after several
starting attempts:
XContact an authorized Mercedes-Benz
Center or call Roadside Assistance.
The engine does not start. You cannot
hear the starter.
The battery may not be charged sufficiently.
XGet a jump start ( Y page 319).
If the engine will not start despite a jump
start:
XContact an authorized Mercedes-Benz
Center or call Roadside Assistance.
The starter has been exposed to excessive
temperatures.
XLet the starter cool for about 2 minutes.XRepeat the starting procedure.
If the engine does not start after several
starting attempts:
XContact an authorized Mercedes-Benz
Center or call Roadside Assistance.Driving offGWarning!
On slippery road surfaces, never downshift in
order to obtain braking action. This could
result in drive wheel slip and reduced vehicle
control. Your vehicle’s ABS will not prevent
this type of loss of control.
! Do not run a cold engine at high engine
speeds. Running a cold engine at high
engine speeds may shorten the service life
of the engine. This is not covered by the
Mercedes-Benz Limited Warranty.
! If an acoustic warning sounds and the
message Release Parking Brake
appears in the multifunction display when
driving off, you have forgotten to release
the parking brake.
Release the parking brake.
! Avoid spinning of a drive wheel. This may
cause serious damage to the drivetrain
which is not covered by the Mercedes-Benz
Limited Warranty.
! Simultaneously depressing the
accelerator pedal and applying the brakes
reduces engine performance and causes
premature brake and drivetrain wear which
is not covered by the Mercedes-Benz
Limited Warranty.
i Once the vehicle is in motion, the
automatic central locking function engages
and the locking knobs in the doors move
down.
The automatic central locking function can
be switched off ( Y page 124).
Automatic transmission
GWarning!
It is dangerous to shift the automatic
transmission out of park position P or neutral
position N if the engine speed is higher than
100Driving and parkingControls in detail
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Outside temperature indicator
The outside temperature indicator is
displayed in the multifunction display
(Y page 112).
GWarning!
The outside temperature indicator is not
designed to serve as an ice-warning device
and is therefore unsuitable for that purpose.
Indicated temperatures just above the
freezing point do not guarantee that the road
surface is free of ice. The road may still be icy,
especially in wooded areas or on bridges.
Fuel gauge
The fuel gauge is on the left-hand side of the
instrument cluster (Y page 28). Once the fuel
level has fallen below the reserve mark, the
yellow fuel tank reserve warning lamp 8
for the fuel reserve comes on.
Control system
Introduction
The control system is activated as soon as the
starter switch is in position 2.
The control system enables you to call up
information about your vehicle and to change
vehicle settings.
For example, you can use the control system
to find out when your vehicle is next due for
maintenance service, to call up statistical
data on your vehicle, and much more.
GWarning!
A driver’s attention to the road and traffic
conditions must always be his/her primary
focus when driving.
For your safety and the safety of others,
selecting features through the multifunction
steering wheel should only be done by the
driver when traffic and road conditions permit
it to be done safely.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second.
The control system relays information to the
multifunction display.
Multifunction steering wheel
The displays in the multifunction display and
the settings in the control system are
controlled by using the buttons on the
multifunction steering wheel.
:Multifunction display;Press button~to end a call
to reject an incoming call
6to answer a call
to dial7
to redial7
8to mute7Function only available in telephone menu.110Control systemControls in detail
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Menus and submenusFunction:Trip menu (Y page 113);Navi menu (Y page 115)=Audio menu (Y page 115)?Tel menu (Y page 117)AService menu (Y page 118)BSettings menu (Y page 119)
Trip menu
In the Trip menu, you can show an additional
display for the speedometer and call up or
reset your vehicle’s statistical data.
The following information is available:
RStandard display (Y page 113)
RFuel consumption statistics since start
(Y page 114)
RFuel consumption statistics since last reset
(Y page 114)
RResetting values (Y page 114)
RRemaining driving range and current fuel
consumption (Y page 114)
RDigital Speedometer (Y page 115)
Standard display
In the standard display, the trip
odometer : and the main odometer ;
appear in the multifunction display.
If another display appears instead of the
standard display:
XPress button = or ; to select the
Trip menu.
or
XPress button % repeatedly until the
standard display appears.
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