
Published: 18-Mar-2014
Handles, Locks, Latches and Entry Systems - Locks, Latches and Entry Systems
Diagnosis and Testing
Principle of Operation
For a detailed description of the locks, latches and entry systems and operation, refer to the relevant Description and
Operation section of the workshop manual. REFER to: Handles, Locks, Latches and Entry Systems (501-14, Description and
Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault and may also cause additional faults in the vehicle being checked and/or the donor vehicle
NOTE: Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests
1. Verify the customer concern, to be sure the correct issue is investigated
2. Visually inspect for obvious signs of damage and system integrity
Visual Inspection
Mechanical Electrical
Incorrectly aligned door(s), hood or tailgate
Fuel filler door lock actuator
Hood release handle
Hood release cables
Hood latch(es)
Exterior door handle(s)
Interior door handle(s)
Cable(s)
Tailgate release switch
Rear window release switch
Fuses
Wiring harness
Wiring connector(s)
Door lock actuator(s)
Remote transmitter (key-fob or smart key)
Central locking switches
Controller Area Network (CAN) circuits
Radio frequency (RF) receiver
Central junction box (CJB)
Loose or corroded connections
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step
4. If the cause is not visually evident verify the symptom and refer to the Symptom Chart, alternatively check for
Diagnostic Trouble Codes (DTCs) and refer to the DTC Index
Symptom Chart
NOTE: Complete the diagnostic steps below to confirm any concern prior to replacing any component
Symptom Possible Causes Action The message center indicates that the
hood, the luggage compartment is
open when it appears to be closed
Incorrect striker
alignment/adjustment
Ajar switch circuit short circuit to
ground
Ajar switch failure
Check/adjust the strikers as
necessary
Check for DTCs indicating an ajar
switch fault. Refer to the DTC index Vehicle indicates a miss-lock when the
hood, luggage compartment appear to
be closed Fuel flap does not lock/unlock
Fuel flap cable detached from body
Fuel flap actuator detached from
mounting bracket
Fuel flap actuator disconnected
Fuel flap actuator failure
Check the condition and installation
of the fuel flap cable
Check the security of the fuel flap
actuator and bracket
Check the security of the actuator
electrical connector
Check for DTCs indicating a fuel flap
actuator fault. Refer to the DTC
index Door(s) will not unlatch/open when
using outside door handle
Exterior door handle
condition/installation
Exterior release cable disconnected
from exterior door handle or door
latch
Check the exterior door handle
condition and installation
Check the condition and security of
the exterior release cable
Single door will not open from the

Wipers and Washers - Wipers and Washers
Diagnosis and Testing
Principle of Operation Published: 11-May-2011
For a detailed description of the wipers and washers, refer to the relevant Description and Operation sections in the workshop
manual. REFER to: (501-16 Wipers and Washers)
Wipers and Washers (Description and Operation), Wipers and Washers (Description and Operation), Wipers and Washers (Description and Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
1. Verify the customer concern.
2. Visually inspect for obvious signs of damage and system integrity.
Visual Inspection
Mechanical Electrical
Wiper blade(s)
Wiper pivot arm shaft
Washer reservoir
Hose(s)
Washer jet(s)
Fuse(s)
Wiring harness
Electrical connector(s)
Washer pump(s)
Wiper motor
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.
4. If the cause is not visually evident, check for Diagnostic Trouble Codes (DTCs) and refer to the DTC Index.
DTC Index
CAUTION: When probing connectors to take measurements in the course of the pinpoint tests, use the adaptor kit, part
number 3548-1358-00.
NOTES:
If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
Warranty Policy and Procedures manual (section B1.2), or determine if any prior approval programme is in operation, prior to
the installation of a new module/component.
Generic scan tools may not read the codes listed, or may read only five digit codes. Match the five digits from the scan
tool to the first five digits of the seven digit code listed to identify the fault (the last two digits give additional information
read by the manufacturer approved diagnostic system).
When performing electrical voltage or resistance tests, always use a digital multimeter (DMM) accurate to three decimal
places, and with an up-to-date calibration certificate. When testing resistance, always take the resistance of the DMM leads
into account.
Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.
Inspect connectors for signs of water ingress, and pins for damage and/or corrosion.
If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the
cause. Always check for loose connections and corroded terminals.
DTC Description Possible Cause Action B109512
Wiper On/Off
Relay
Wiper On/Off relay control Carry out any pinpoint tests associated with this DTC using the
manufacturer approved diagnostic system. Refer to the electrical

Roof Opening Panel - Roof Opening Panel
Diagnosis and Testing
Principle of Operation Published: 11-May-2011
For a detailed description of the roof opening panel, refer to the relevant Description and Operation sections in the workshop
manual. REFER to: (501-17 Roof Opening Panel)
Roof Opening Panel (Description and Operation), Roof Opening Panel (Description and Operation), Roof Opening Panel (Description and Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
1. Verify the customer concern.
2. Visually inspect for obvious signs of damage and system integrity.
Visual Inspection
Mechanical Electrical
Roof opening panel
Helixed drive cables
Switch
Control unit/motor
Fuses/relays (refer to electrical guide)
Wiring harness
Correct engagement of electrical connectors
Loose or corroded connections
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.
4. If the cause is not visually evident, check for Diagnostic Trouble Codes (DTCs) and refer to the DTC Index.
DTC Index
CAUTION: When probing connectors to take measurements in the course of the pinpoint tests, use the adaptor kit, part
number 3548-1358-00.
NOTES:
If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
Warranty Policy and Procedures manual (section B1.2), or determine if any prior approval programme is in operation, prior to
the installation of a new module/component.
Generic scan tools may not read the codes listed, or may read only five digit codes. Match the five digits from the scan
tool to the first five digits of the seven digit code listed to identify the fault (the last two digits give extra information read by
the manufacturer-approved diagnostic system).
When performing voltage or resistance tests, always use a digital multimeter (DMM) accurate to three decimal places and
with a current calibration certificate. When testing resistance, always take the resistance of the DMM leads into account.
Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.
If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the
cause. Always check for loose connections and corroded terminals.
DTC Description Possible Cause Action B10F211 Sunroof Control
Sunroof enable signal
circuit - short to ground Carry out any pinpoint tests associated with this DTC using the
manufacturer approved diagnostic system. Refer to the electrical
circuit diagrams and check sunroof enable signal circuit for short
to ground B10F212 Sunroof Control
Sunroof enable signal
circuit - short to power Refer to the electrical circuit diagrams and check sunroof enable
signal circuit for short to power

Safety Belt System - Safety Belt System
Diagnosis and Testing
Principle of Operation Published: 13-Jun-2013
For a detailed description of the seatbelt system and operation, refer to the relevant description and operation section of the
workshop manual REFER to: (501-20A Safety Belt System)
Safety Belt System (Description and Operation), Safety Belt System (Description and Operation), Safety Belt System (Description and Operation).
Safety Information
WARNINGS:
To avoid accidental deployment the back-up power supply must be depleted before beginning any work on the SRS system
or its components. Failure to follow this instruction may result in personal injury
Do not use a multimeter to probe an SRS module. It is possible for the power from the multimeter battery to trigger the
activation of the module. Failure to follow this instruction may result in personal injury
NOTE: Do not to use a cellular phone or to have a cellular phone in close proximity when working on the SRS system or
components
Power supply depletion
Before beginning any work on the SRS system or related components:
1. Remove the ignition key
2. Disconnect the battery leads, ground first
3. Wait 2 minutes for the power circuit to discharge
There are comprehensive instructions on the correct procedures for SRS system repairs, refer to the relevant section of the
workshop manual
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault and may also cause additional faults in the vehicle being checked and/or the donor vehicle
NOTE: Check and rectify basic faults before beginning diagnostic routines including pinpoint tests
1. Verify the customer concern by operating the seatbelt
2. Visually inspect for obvious signs of mechanical or electrical damage
Visual Inspection
Mechanical Electrical
Check for the installation of non-standard accessories which may affect or
obstruct the function of the seatbelt system
Frayed or damaged webbing
Missing or damaged button stop
Pretensioner(s) Buckles/Stalks
Fuses
Wiring harness fault
Correct engagement of electrical
connectors
Loose or corroded connections
Warning lamp bulb(s)
Impact sensor(s)
Buckle sensor(s)
Pretensioner(s)
Belt tension sensor(s)
Restraints control module
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step
4. If the cause is not visually evident, carry out the test methods described below, alternatively check for diagnostic
trouble codes and refer to the relevant diagnostic trouble code index

Published: 10-Jul-2014
Supplemental Restraint System - Air Bag and Safety Belt Pretensioner
Supplemental Restraint System (SRS)
Diagnosis and Testing
Principle of Operation
For a detailed description of the supplemental restraints system and operation, refer to the relevant Description and Operation
section in the workshop manual. REFER to: (501-20B Supplemental Restraint System)
Air Bag and Safety Belt Pretensioner Supplemental Restraint System (SRS) (Description and Operation), Air Bag and Safety Belt Pretensioner Supplemental Restraint System (SRS) (Description and Operation), Air Bag and Safety Belt Pretensioner Supplemental Restraint System (SRS) (Description and Operation).
Inspection and Verification
WARNING: TO AVOID ACCIDENTAL DEPLOYMENT AND POSSIBLE PERSONAL INJURY, THE BACKUP POWER SUPPLY MUST
BE DEPLETED BEFORE REPAIRING OR REPLACING ANY AIR BAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS) COMPONENTS. TO
DEPLETE THE BACKUP POWER SUPPLY ENERGY, DISCONNECT THE BATTERY GROUND CABLE AND WAIT ONE MINUTE. FAILURE
TO FOLLOW THIS INSTRUCTION MAY RESULT IN PERSONAL INJURY.
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
NOTE: Given the legal implications of a restraints system failure, harness repairs to Air Bag module circuits are not
acceptable. Where the text refers to "REPAIR the circuit", this will normally mean the replacement of a harness.
1. Verify the customer concern.
2. Visually inspect for obvious signs of damage and system integrity.
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.
4. If the cause is not visually evident, check for Diagnostic Trouble Codes (DTCs) and refer to the DTC Index.
DTC Index
For a list of Diagnostic Trouble Codes (DTCs) that could be logged on this vehicle, please refer to Section 100-00.
REFER to: Diagnostic Trouble Code (DTC) Index - DTC: Restraints Control Module (RCM) (100-00 General Information, Description and Operation). Electrical
Battery condition, state of charge
Make sure all electrical connector(s) are engaged correctly on the air bag circuits
Wiring harness
Air bag module(s)
Make sure the restraints control module (RCM) is correctly installed
Fuse(s)
Sensor(s)
Pretensioner(s)
Warning lamp bulb(s) Visual Inspection
www.JagDocs.com

Pedestrian Protection System - Pedestrian Protection System
Diagnosis and Testing
Principles of Operation Published: 09-Dec-2013
For a detailed description of the Pedestrian Protection System, refer to the relevant Description and Operation section in the
workshop manual.
REFER to: Pedestrian Protection System (501-20C Pedestrian Protection System, Description and Operation) / Pedestrian Protection System (501-20C Pedestrian Protection System, Description and Operation) / Pedestrian Protection System (501-20C Pedestrian Protection System, Description and Operation).
Inspection and Verification
WARNINGS:
TO AVOID ACCIDENTAL DEPLOYMENT AND POSSIBLE PERSONAL INJURY, THE BACKUP POWER SUPPLY MUST BE DEPLETED
BEFORE REPAIRING OR REPLACING ANY PEDESTRIAN PROTECTION SYSTEM COMPONENTS. TO DEPLETE THE BACKUP POWER
SUPPLY ENERGY, DISCONNECT THE BATTERY GROUND CABLE AND WAIT TWO MINUTES. FAILURE TO FOLLOW THIS
INSTRUCTION MAY RESULT IN PERSONAL INJURY.
Do not use a multimeter to probe the pedestrian protection system actuators. It is possible for the power from the
multimeter battery to trigger the activation of the actuator. Failure to follow this instruction may result in personal injury.
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
NOTES:
If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
Warranty Policy and Procedures manual (section B1.2), or determine if any prior approval programme is in operation, prior to
the installation of a new module/component.
When performing voltage or resistance tests, always use a digital multimeter accurate to three decimal places, and with
an up-to-date calibration certificate. When testing resistance always take the resistance of the digital multimeter leads into
account.
Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.
It is advisable not to use a cellular phone or to have a cellular phone in close proximity when working on the pedestrian
protection system or components
Given the legal implications of a restraints system failure, harness repairs to pedestrian protection system circuits are
not acceptable. Where the text refers to "REPAIR the circuit", this will normally mean the replacement of a harness.
After 5 hood deployment events, a new Pedestrian Protection System Control Module (PPSCM) and wiring harness must be
installed.
1. Verify the customer concern
2. Visually inspect for obvious signs of damage and system integrity
Visual Inspection
Mechanical Electrical
Hood
Hood hinge
Hood deployment controls
Fuses
Wiring harnesses and connectors
Pedestrian Protection System Control Module (PPSCM)
Impact sensors
Hood deployment controls
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step
4. If the cause is not visually evident, verify the symptom and refer to the Symptom Chart, alternatively check for