
Multifunction Electronic Modules - Driver Door Module (DDM)
Diagnosis and Testing
Description and Operation Published: 11-May-2011
For a detailed description of the multifunction electronic control modules, refer to the relevant Description and Operation
sections in the workshop manual. REFER to: (419-10 Multifunction Electronic Modules)
Module Controlled Functions (Description and Operation), Module Controlled Functions (Description and Operation), Module Controlled Functions (Description and Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
1. Verify the customer concern.
2. Visually inspect for obvious signs of damage and system integrity.
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.
4. If the cause is not visually evident, check for Diagnostic Trouble Codes (DTCs) and refer to the DTC Index.
DTC Index
CAUTION: When probing connectors to take measurements in the course of the pinpoint tests, use the adaptor kit, part
number 3548-1358-00.
NOTES:
If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
Warranty Policy and Procedures manual (section B1.2), or determine if any prior approval programme is in operation, prior to
the installation of a new module/component.
Generic scan tools may not read the codes listed, or may read only five digit codes. Match the five digits from the scan
tool to the first five digits of the seven digit code listed to identify the fault (the last two digits give additional information
read by the manufacturer approved diagnostic system).
When performing electrical voltage or resistance tests, always use a digital multimeter (DMM) accurate to three decimal
places, and with an up-to-date calibration certificate. When testing resistance, always take the resistance of the DMM leads
into account.
Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.
Inspect connectors for signs of water ingress, and pins for damage and/or corrosion.
If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the
cause. Always check for loose connections and corroded terminals.
DTC Description Possible Cause Action B10EB11
Driver door double
locking motor
Driver door double locking motor
control circuit - short to ground Refer to the electrical circuit diagrams and test driver
door double locking motor control circuit for short ground Electrical
Fuse(s)
Electrical connector(s)
Wiring Harness Visual Inspection

Published: 11-May-2011
Multifunction Electronic Modules - Remote Keyless Entry (RKE) Module
Diagnosis and Testing
Principles of Operation
For a detailed description of the Remote Keyless Entry system, refer to the relevant Description and Operation sections in the
workshop manual. REFER to: (419-10 Multifunction Electronic Modules)
Module Controlled Functions (Description and Operation), Module Controlled Functions (Description and Operation), Module Controlled Functions (Description and Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
1. Verify the customer concern.
2. Visually inspect for obvious signs of damage and system integrity.
Visual Inspection
Mechanical Electrical
Misaligned door(s), hood or luggage compartment lid
Door latch(s)
Actuating rod(s)
Exterior door handle(s)
Interior door handle(s)
Door lock cylinder
Cable(s)
Luggage compartment lid exterior release switch
Fuse(s)
Wiring harness
Electrical connector(s)
Door lock actuator(s)
Remote transmitter batteries
Vehicle battery
Remote transmitter
Door lock switch(s)
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.
4. If the cause is not visually evident, check for Diagnostic Trouble Codes (DTCs) and refer to the DTC Index.
DTC Index
CAUTION: When probing connectors to take measurements in the course of the pinpoint tests, use the adaptor kit, part
number 3548-1358-00.
NOTES:
If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
Warranty Policy and Procedures manual (section B1.2), or determine if any prior approval programme is in operation, prior to
the installation of a new module/component.
Generic scan tools may not read the codes listed, or may read only five digit codes. Match the five digits from the scan
tool to the first five digits of the seven digit code listed to identify the fault (the last two digits give additional information
read by the manufacturer approved diagnostic system).
When performing electrical voltage or resistance tests, always use a digital multimeter (DMM) accurate to three decimal
places, and with an up-to-date calibration certificate. When testing resistance, always take the resistance of the DMM leads
into account.
Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.
Inspect connectors for signs of water ingress, and pins for damage and/or corrosion.
If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the
cause. Always check for loose connections and corroded terminals.

Published: 11-May-2011
Multifunction Electronic Modules - Passenger Door Module (PDM)
Diagnosis and Testing
Description and Operation
For a detailed description of the multifunction electronic control modules, refer to the relevant Description and Operation
sections in the workshop manual. REFER to: (419-10 Multifunction Electronic Modules)
Module Controlled Functions (Description and Operation), Module Controlled Functions (Description and Operation), Module Controlled Functions (Description and Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
1. Verify the customer concern.
2. Visually inspect for obvious signs of damage and system integrity.
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.
4. If the cause is not visually evident, check for Diagnostic Trouble Codes (DTCs) and refer to the DTC Index.
DTC Index
CAUTION: When probing connectors to take measurements in the course of the pinpoint tests, use the adaptor kit, part
number 3548-1358-00.
NOTES:
If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
Warranty Policy and Procedures manual (section B1.2), or determine if any prior approval programme is in operation, prior to
the installation of a new module/component.
Generic scan tools may not read the codes listed, or may read only five digit codes. Match the five digits from the scan
tool to the first five digits of the seven digit code listed to identify the fault (the last two digits give additional information
read by the manufacturer approved diagnostic system).
When performing electrical voltage or resistance tests, always use a digital multimeter (DMM) accurate to three decimal
places, and with an up-to-date calibration certificate. When testing resistance, always take the resistance of the DMM leads
into account.
Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.
Inspect connectors for signs of water ingress, and pins for damage and/or corrosion.
If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the
cause. Always check for loose connections and corroded terminals.
DTC Description Possible Cause Action B10EB11
Driver door double
locking motor
Driver door double locking motor
control circuit - short to ground Refer to the electrical circuit diagrams and test driver
door double locking motor control circuit for short ground Electrical
Fuse(s)
Electrical connector(s)
Wiring Harness Visual Inspection

Rear View Mirrors - Rear View Mirrors
Diagnosis and Testing
Principles of Operation Published: 11-May-2011
For a detailed description of the rear view mirrors and systems, refer to the relevant Description and Operation sections in the
workshop manual. REFER to: (501-09 Rear View Mirrors)
Rear View Mirrors (Description and Operation), Rear View Mirrors (Description and Operation), Rear View Mirrors (Description and Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
1. Verify the customer concern.
2. Visually inspect for obvious signs of damage and system integrity.
Visual Inspection
Mechanical Electrical
Exterior rear view mirror glass
Fuse(s)
Relay(s)
Wiring Harness
Electrical connector(s)
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.
4. If the cause is not visually evident, check for Diagnostic Trouble Codes (DTCs) and refer to the DTC Index.
DTC Index
CAUTION: When probing connectors to take measurements in the course of the pinpoint tests, use the adaptor kit, part
number 3548-1358-00.
NOTES:
If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
Warranty Policy and Procedures manual (section B1.2), or determine if any prior approval programme is in operation, prior to
the installation of a new module/component.
Generic scan tools may not read the codes listed, or may read only five digit codes. Match the five digits from the scan
tool to the first five digits of the seven digit code listed to identify the fault (the last two digits give additional information
read by the manufacturer approved diagnostic system).
When performing voltage or resistance tests, always use a digital multimeter (DMM) accurate to three decimal places,
and with an up-to-date calibration certificate. When testing resistance always take the resistance of the DMM leads into
account.
Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.
Inspect connectors for signs of water ingress, and pins for damage and/or corrosion.
If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the
cause. Always check for loose connections and corroded terminals.
When carrying out repair/diagnosis of the system, on removal of the front or rear bumper inspect the sensor connectors
to ensure they were correctly latched and check fly leads for signs of chaffing or trapped wires.

Seating - Seats
Diagnosis and Testing
Principle of Operation Published: 18-Apr-2013
For a detailed description of the seats and seat operation, refer to the relevant Description and Operation section in the
workshop manual. REFER to: (501-10 Seating)
Seats (Description and Operation), Seats (Description and Operation), Seats (Description and Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
NOTE: Prior to carrying out any diagnosis, ensure the vehicle battery is in a good serviceable condition, refer to the
battery care manual.
1. Verify the customer concern.
2. Visually inspect for obvious signs of damage and system integrity.
Visual Inspection
Mechanical Electrical
Security, condition and correct installation of seat components and fixings
Fuses
Harnesses for damage/corrosion
Electrical connectors
Damaged/corroded pins
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.
4. If the cause is not visually evident, verify the concern and refer to the Symptom Chart, alternatively, check for
Diagnostic Trouble Codes (DTCs) and refer to the DTC Index.
5. Check DDW for open campaigns. Refer to the corresponding bulletins and SSM's which may be valid for the specific
customer complaint and carry out the recommendations as needed.
Symptom Chart
Symptom Possible Cause Action No seat movement from switch pack
(including no memory recall)
Seat module has
gone into sleep
mode
Seat switch pack
LIN, power or
ground circuit -
open circuit
Seat switch pack
LIN circuit - short
to power, ground Set ignition ON. Re-check seat function from switch pack.
Check for DTC B1A9887 and refer to DTC Index. Check for
DTC B1A9888 and refer to DTC Index No seat movement or lumbar movement
from switch pack (including no memory
recall)
NOTE: Seat module
does not control the seat
lumbar function
Seat switch pack
power or ground
supply circuits -
open circuit Refer to the electrical circuit diagrams and check seat
switch pack power and ground supply circuits for open
circuit Seat movement and lumbar movement
from switch pack is ok, however, no recall
from memory switch pack
Seat switch pack to
memory switch
pack circuits -
short, open circuit
NOTE: Memory switch pack is separate switch
hardwired to seat adjust switch
Refer to the electrical circuit diagrams and check seat
switch pack to memory switch pack circuits for short,

Seating - Heater Mats
Diagnosis and Testing
Principles of Operation Published: 12-Jun-2013
Heated seats incorporate heater elements in the cushion and the backrest of the seat. Each cushion heater element has a
thermal sensor, which supplies a feedback temperature signal to the related seat heater module. The backrest heater elements
do not have a thermal sensor, and are regulated at the same temperature as the cushion heater elements.
For a detailed description of the seat heater mat, refer to the relevant Description and Operation section in the workshop
manual. REFER to: (501-10)
Seats (Description and Operation),
Seats (Description and Operation),
Seats (Description and Operation).
Inspection and Verification
1. Verify the customer concern.
2. Visually inspect for obvious signs of mechanical or electrical damage.
Visual inspection
Mechanical Electrical Seat heater switches condition and installation Fuses
Harnesses and connectors
Seat heater module
Seat heater switches
Seat heater mat
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.
4. If the cause is not visually evident, check for Diagnostic Trouble Codes (DTC's) and refer to the DTC Index.
NOTES:
If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
warranty policy and procedures manual (section B1.2), or determine if any prior approval programme is in operation, prior to
the installation of a new module/component.
Generic scan tools may not read the codes listed, or may read only five digit codes. Match the five digits from the scan
tool to the first five digits of the seven digit code listed to identify the fault (the last two digits give additional information
read by the manufacturer approved diagnostic system).
When performing electrical voltage or resistance tests, always use a digital multimeter (DMM) accurate to three decimal
places, and with an up-to-date calibration certificate. When testing resistance, always take the resistance of the DMM leads
into account.
Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.
Inspect connectors for signs of water ingress, and pins for damage and/or corrosion.
If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the
cause. Always check for loose connections and corroded terminals.
CAUTION: When probing connectors to take measurements in the course of the pinpoint tests, use the adaptor kit, part
number 3548-1358-00.
DTC Index
For a complete list of all diagnostic trouble codes that could be logged on this vehicle, please refer to section 100-00.
REFER to: Diagnostic Trouble Code (DTC) Index - DTC: Seat Module (Driver/Passenger/Rear Left/Rear Right) (100-00,
Description and Operation) /
Diagnostic Trouble Code (DTC) Index - DTC: Seat Climate Control Module (SCCM) (100-00, Description and Operation).

Seating - Seats Vehicles With: Climate Controlled Seats
Diagnosis and Testing
Principle of Operation Published: 16-Apr-2014
For a detailed description of the seating systems and operation, refer to the relevant description and operation section of the
workshop manual. REFER to: (501-10 Seating)
Seats (Description and Operation), Seats (Description and Operation), Seats (Description and Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault and may also cause additional faults in the vehicle being checked and/or the donor vehicle
NOTES:
If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
warranty policy and procedures manual, or determine if any prior approval programme is in operation, prior to the installation
of a new module/component
Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests
If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the
cause. Always check for loose connections and corroded terminals
The DTC index containing an actions list is for guidance only any reference to “check and install new blower unit” should
only be carried out following failure confirmation using the pin out diagnostics and/or the over temperature and fluid/air leak
diagnostics contained below. The recording of a DTC does NOT signify a permanently failed unit
The climate system functions in a manner that means any detected error state either intermittent or permanent will shut
down the complete seat climate system until the next ignition cycle, this does not mean that both climate units within the one
seat have failed. This shut down is design intent to protect the system to ensure that the fault detected does not damage the
units, it is possible that both units are functioning correctly and that the fault lies elsewhere within the system. The following
process can be carried out without removing either the seats or the climate units from the vehicle and should correctly identify
any failed units, this should ensure that only failed units are changed under warranty. Any units exhibiting the correct reading
as per process below, should NOT be changed under warranty. If all units have a correct reading then re-confirm customer
symptom, if customer symptom is still present then carry out further system checks
1. Verify the customer concern
2. Visually inspect for obvious signs of mechanical or electrical damage
Visual Inspection
Mechanical Electrical
Seat heater switch condition and installation
Battery condition and state of charge
Fuses
Harnesses and connectors
Seat heater switch(es)
Seat heater elements
Seat module(s)
Ignition switch
Battery junction box
Central junction box
LIN circuit
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step
4. If the cause is not visually evident, carry out normal dealer warranty process, perform on-demand self test, check for
DTCs and refer to the relevant DTC index
5. Allow 30 mins since the last seat/cooled operation prior to carrying out pin testing detailed below in the section
"Connector and Pin Information"

Published: 07-Mar-2014
Glass, Frames and Mechanisms - Glass, Frames and Mechanisms
Diagnosis and Testing
Principle of Operation
For a detailed description of the glass, frames and mechanisms, refer to the relevant Description and Operation section in the
workshop manual. REFER to: (501-11 Glass, Frames and Mechanisms)
Glass, Frames and Mechanisms (Description and Operation), Glass, Frames and Mechanisms (Description and Operation), Glass, Frames and Mechanisms (Description and Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
1. Verify the customer concern by operating the system
2. Visually inspect for obvious signs of damage and system integrity
Visual Inspection
Mechanical Electrical
Window glass
Door window regulator
Window seals
Fuse(s)
Door window regulator motor
Loose or corroded electrical connector(s)
Switch
Circuit(s)
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step
4. If the concern is not visually evident, check for Diagnostic Trouble Codes (DTCs) and refer to the DTC index
Window Regulator Diagnostic
This diagnostic procedure is to be carried out if the door window either: closes to the top, then reopens (Bounce back); does
not fully close to the top of the door frame; the one touch function is disabled
PINPOINT TEST A : DIAGNOSTIC PROCEDURE TEST
CONDITIONS DETAILS/RESULTS/ACTIONS A1: DOOR WINDOW - SEAL CONDITION / FOREIGN MATERIAL
NOTE: To check that the door window seal is free from foreign material and has no sign of damage and is not worn in the
door channels 1 Carry out visual inspection for: Foreign material
Obstruction
Signs of damage or wear to door window seal Is the door window seal free from foreign material, damage and wear?
Yes
GO to A2. No
Remove any foreign material or were necessary install new door window seal. Test the system for
correct operation A2: DOOR WINDOW - SEAL INSTALLATION
NOTE: To check that the door window seal is installed correctly 1 Check that the door window seal is installed correctly, ensure that it is fully installed into the corner areas Is the door window seal installed correctly?
Yes
GO to A3. No