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Symptom Possible Causes Action outside (but opens from the
inside) GO to Pinpoint Test A. Door(s) will not unlatch/open when
using inside door handle
Child lock(s) engaged
Interior door handle
condition/installation
Interior release cable disconnected
from interior door handle or door
latch
Check that the child locks are
disengaged
Check the interior door handle
condition and installation
Check the condition and security of
the interior release cable
Single Door Will Not Open From
The Inside (but opens from the
outside) GO to Pinpoint Test B. Door(s) will not lock/unlock from key
fob, key or internal lock switch
Wiring harness/connectors
Central junction box (CJB)
Door lock switch
Cable fault
Check for relevant stored DTCs
Once any DTC related faults have
been rectified continue with the
diagnostic steps below
No lock / unlock function from
key-fob GO to Pinpoint Test C. Door ajar or miss lock signal at
message centre when door(s) are
closed or alarm triggering
Wiring harness
Instrument cluster
Incorrect striker
alignment/adjustment
Ajar switch circuit short circuit to
ground
Ajar switch failure
Latch Mounted Door Ajar Switch
Test GO to Pinpoint Test D. DTC Index
For a list of Diagnostic Trouble Codes (DTCs) that could be logged on this vehicle, please refer to Section 100-00.
REFER to: Communications Network (418-00, Diagnosis and Testing) /
Locks, Latches and Entry Systems - DTC: With (501-14, Diagnosis and Testing).
Pinpoint Test
PINPOINT TEST A : SINGLE DOOR WILL NOT OPEN FROM THE OUTSIDE (BUT OPENS FROM THE INSIDE) TEST CONDITIONS DETAILS/RESULTS/ACTIONS A1: CHECK THE EXTERIOR DOOR RELEASE CABLE TO EXTERIOR DOOR HANDLE IS INSTALLED CORRECTLY
1 Remove the door trim panel as necessary 2 Confirm the exterior door release cable is correctly installed to the exterior door handle Is the cable correctly installed?
Yes
GO to A2. No
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NOTE: Unlocked position shown 3 Confirm that the latch interior release lever is in the unlocked position as shown
4 Whilst the latch is still in its unlocked state, push the latch interior release lever against its return spring, whilst
simultaneously applying a light pressure to release the latch
claw using a small screw driver or similar Does the latch claw release? Yes
Latch has passed all tests to confirm its correct function. DO
NOT REPLACE LATCH as part of any attempts to resolve any
locking functionality issues
No
Repeat test GO to C7. If repeat test has confirmed that the interior release lever will not release the claw when the latch is
in the unlocked state, then replace the latch. If replacing latch
as part of a warranty claim, please quote reference code
INTINOP in the technician comments section of the warranty
claim
PINPOINT TEST D : LATCH MOUNTED DOOR AJAR SWITCH TEST TEST CONDITIONS DETAILS/RESULTS/ACTIONS D1: TEST 4 DOOR LATCH NOTES:
If a customer is complaining of issues relating to a door ajar signal e.g. door latch won’t lock, or alarm system triggering
(indicated via DTC’s), there may be several components that generate the fault, including www.JagDocs.com
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Body wiring harness / connectors
Door wiring harness / connectors
Alarm control module
Central junction box (CJB)
Door Latch ajar switch
To investigate the functioning of the door ajar switch contained within the door latch, to prove or eliminate the door
latch mounted door ajar switch as the root cause, follow the process below. This will prevent the unnecessary replacement of
a correctly functioning door latch 1 Remove door trim from door 2 Disconnect door harness from latch for access to connector pins for latch electrical testing 3 Inspect latch module for any visual damage NOTES:
Figure 1 - Unlatched position shown
Figure 2 - First safety latched position shown
Figure 3 - Fully latched position shown
Test will not work if latch is only in first safety latch position 4 Using a small screw driver or similar, rotate latch claw to the second fully latched position (figure 3)
5 Carry out continuity test between terminals 1 and 4 (left side) or 8 and 4 (right side) with claw closed Does the continuity test pass? Yes
The latch ajar switch is working correctly. Do not replace latch.
Investigate for fault elsewhere in vehicle system
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