2010 JAGUAR XFR pinpoint

NOTE: Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on
the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within the
vehicle cabin area and is connected to the vehicle via bluetooth. 1 Carry out checks to determine if 'In Call' is shown on the vehicle display. Is vehicle display showing 'In Call'?
Yes
Contact your local in market support for assistance.
No
Call has ended. No further action is required for this symptom.
PINPOINT TEST E : NO AUDIO TEST CONDITIONS DETAILS/RESULTS/ACTIONS E1: AUDIO FROM THIRD PARTY
NOTE: Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on
the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within the
vehicle cabin area and is connected to the vehicle via bluetooth. 1 Establish from Customer feedback/symptom if there is Audio from the Third Party. Is there Audio from the Third Party? Yes
GO to E2. No
Refer to the 'No Audio From Third Party' Pinpoint test.GO to D. E2: AUDIO TO THIRD PARTY 1 Establish from Customer feedback/symptom if there is Audio to the Third Party. Is there Audio to the Third Party? Yes
GO to E3. No
Refer to the 'No Audio To Third Party' Pinpoint test.GO to C. E3: CD OR RADIO AUDIO 1 Establish from Customer feedback/symptom if there is Audio from the CD or Radio. Is there Audio from the CD or Radio? Yes
GO to E4. No
Suspect MOST ring fault, refer to electrical circuit diagrams and check/rectify MOST ring as necessary. E4: TELEPHONE HANDSET AUDIO 1 Establish from Customer feedback/symptom if there is Audio from the telephone handset. Is there Audio from the telephone handset? Yes
Ensure vehicle is parked. Disconnect and reconnect handset. If issue not resolved, contact your
local in market support for assistance.
No
Contact you local in market support for assistance.

Published: 11-May-2011
Information and Entertainment System - General Information - Navigation
System
Diagnosis and Testing

Principle of Operation

For a detailed description of the Navigation System, refer to the relevant Description and Operation sections in the workshop
manual. REFER to: (415-01 Information and Entertainment System)

Navigation System (Description and Operation),
Navigation System (Description and Operation),
Navigation System (Description and Operation),
Video System (Description and Operation),
Video System (Description and Operation),
Video System (Description and Operation).

Inspection and Verification


CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
1. Verify the customer concern.

2. Visually inspect for obvious signs of damage and system integrity.

Visual Inspection
Mechanical Electrical
Information and entertainment module
Audio amplifier module
Integrated audio module
Portable audio interface module
Digital audio broadcast module
Integrated control panel
Touch screen display
Satellite radio module
Television module
Navigation system module
Telephone module
Compact disc player jammed, not loading
Scratched/dirty compact discs
Speakers
Fuses
Loose or corroded connector(s)
Information and entertainment module
Audio amplifier module
Integrated audio module
Portable audio interface module
Digital audio broadcast module
Integrated control panel
Touch screen display
Satellite radio module
Television module
Navigation system module
Telephone module
Speakers
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.
4. If the cause is not visually evident, check for Diagnostic Trouble Codes (DTCs) and refer to the relevant DTC Index.

DTC Index

Navigation System Module


CAUTION: When probing connectors to take measurements in the course of the pinpoint tests, use the adaptor kit, part
number 3548-1358-00
NOTES:


If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
Warranty Policy and Procedures manual (section B1.2), or determine if any prior approval programme is in operation, prior to
the installation of a new module/component.


Generic scan tools may not read the codes listed, or may read only five digit codes. Match the five digits from the scan
tool to the first five digits of the seven digit code listed to identify the fault (the last two digits give extra information read by
the manufacturer-approved diagnostic system).


When performing voltage or resistance tests, always use a digital multimeter (DMM) accurate to three decimal places and
with a current calibration certificate. When testing resistance, always take the resistance of the DMM leads into account.

Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.


If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the
cause. Always check for loose connections and corroded terminals.

DTC Description Possible Cause Action B1A8911
Satellite
Antenna
Satellite antenna circuit -
short to ground Check satellite antenna connections. Refer to the electrical circuit
diagrams and check satellite antenna circuit for short to ground B1A8913
Satellite
Antenna
Satellite antenna circuit -
open circuit Check satellite antenna connections. Refer to the electrical circuit
diagrams and check satellite antenna circuit for open circuit B1A891B
Satellite
Antenna
Satellite antenna - circuit
resistance above
threshold Suspect navigation module. Check and install a new navigation system
module as required, refer to the new module/component installation
note at the top of the DTC Index B1D5514 Antenna #2
TMC/VICS FM antenna
circuit - open circuit Check TMC/VICS FM antenna connections. Refer to the electrical circuit
diagrams and check TMC/VICS FM antenna circuit for open circuit B1D5614
Antenna #3
Circuit
VICS antenna circuit -
open circuit Check VICS antenna connections. Refer to the electrical circuit
diagrams and check VICS antenna circuit for open circuit U200531
Vehicle
Speed
Missing vehicle speed
message Check ABS module and Instrument Cluster for speed related DTCs and
refer to relevant DTC Index U300049
Control
Module
Internal electronic failure Suspect the navigation module. Check and install a new navigation
system module as required, refer to the new module/component
installation note at the top of the DTC Index U300055
Control
Module
Incorrect car
configuration data
received Using the manufacturer approved diagnostic system check/amend the
Car Configuration File parameter in block 2, byte 127 to match vehicle
market/specification. If the DTC remains check navigation system
module part number and ensure the correct component is installed to
vehicle market/specification U300087
Control
Module
Missing message Re-configure the RJB using the manufacturer approved diagnostic
system. Check navigation module for DTCs and refer to the DTC Index.
Check CAN network integrity using the manufacturer approved diagnostic system U300098
Control
Module
Component or system
over temperature Check for additional DTCs and refer to DTC Index. Clear DTC and
re-test/monitor condition for re-occurrence U300317
Battery
Voltage
Circuit voltage above
threshold Carry out any pinpoint tests associated with this DTC using the
manufacturer approved diagnostic system U300362
Battery
Voltage
Mis-match in battery
voltage, of 2 volts or
more, between
navigation module and
RJB Carry out any pinpoint tests associated with this DTC using the
manufacturer approved diagnostic system Touch Screen Display (TSD)


CAUTION: When probing connectors to take measurements in the course of the pinpoint tests, use the adaptor kit, part
number 3548-1358-00
NOTES:


If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
Warranty Policy and Procedures manual (section B1.2), or determine if any prior approval programme is in operation, prior to
the installation of a new module/component.


Generic scan tools may not read the codes listed, or may read only five digit codes. Match the five digits from the scan
tool to the first five digits of the seven digit code listed to identify the fault (the last two digits give extra information read by
the manufacturer-approved diagnostic system).
www.JagDocs.com

When performing voltage or resistance tests, always use a digital multimeter (DMM) accurate to three decimal places and
with a current calibration certificate. When testing resistance, always take the resistance of the DMM leads into account.


Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.


If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the
cause. Always check for loose connections and corroded terminals.

DTC Description Possible Cause Action B100E25 Video Input 'A'
ODST Only - TV video
synch mis-match Carry out any pinpoint tests associated with this DTC using the
manufacturer approved diagnostic system B100F25 Video Input 'B'
ODST Only - Reverse
Camera video synch
mis-match Carry out any pinpoint tests associated with this DTC using the
manufacturer approved diagnostic system U1A0101
Communication
Link
ODST Only - cable from
navigation module not
correctly installed Carry out any pinpoint tests associated with this DTC using the
manufacturer approved diagnostic system. Check electrical harness
from navigation module is correctly installed U1A0115
Communication
Link
TSD to navigation
module circuit - short to
power, open circuit Carry out any pinpoint tests associated with this DTC using the
manufacturer approved diagnostic system. Refer to the electrical
circuit diagrams and check TSD to navigation module circuit for
short to power, open circuit U1A4B48
Control Module
Processor B
Supervision software
failure Re-configure the TSD using the manufacturer approved diagnostic
system U300044 Control Module
EEPROM, External RAM
access failure Suspect the TSD, check and install a new TSD as required, refer to
the new module/component installation note at the top of the DTC
Index U300048 Control Module
Supervision software
failure Re-configure the TSD using the manufacturer approved diagnostic
system U30004B Control Module
Touch panel backlight -
high temperature
detected Allow the system to cool, clear the DTC and check/monitor system
for re-occurrence. If DTC re-occurs suspect the TSD. Check and
install a new TSD as required, refer to the new module/component
installation note at the top of the DTC Index U300055 Control Module
Incorrect Car
Configuration
Parameters received Check/amend the Car Configuration File using the manufacturer
approved diagnostic system U300087 Control Module
Car Configuration File
not received Check RJB for related DTCs and refer to relevant DTC Index. Check
CAN and MOST networks, carry out the CAN and MOST network
tests using the manufacturer approved diagnostic system U300098 Control Module
TSD internal
temperature over limit Allow the system to cool, clear the DTC and check/monitor system
for re-occurrence. If DTC re-occurs suspect the TSD. Check and
install a new TSD as required, refer to the new module/component
installation note at the top of the DTC Index U300316 Battery Voltage
Circuit voltage below
threshold Carry out any pinpoint tests associated with this DTC using the
manufacturer approved diagnostic system U300317 Battery Voltage
Circuit voltage above
threshold Carry out any pinpoint tests associated with this DTC using the
manufacturer approved diagnostic system

Published: 23-Jan-2012
Information and Entertainment System - DTC: Audio Input Control Module - Audio Input Control Module
Diagnosis and Testing

Principle of Operation

This section of the manual concerns diagnostic procedures for the Dension audio input control module. For a detailed
description of the information and entertainment system, refer to the relevant description and operation sections in the
workshop manual

Inspection and Verification


CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle
1. Verify the customer concern
2. Visually inspect for obvious signs of damage and system integrity

Visual Inspection
Mechanical Electrical
Audio input control module
Audio amplifier module
Integrated audio module
Integrated control panel
Touch screen display
Loudspeakers
Fuses
Loose or corroded connector(s)
Audio amplifier module
Integrated audio module
Integrated control panel
Touch screen display
Loudspeakers
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step

4. If the cause is not visually evident, check for diagnostic trouble codes and refer to the relevant diagnostic trouble codes
index
Audio Input Control Module Diagnostics


NOTE: If problems are reported with the audio input control module, prior to further diagnostic checks or replacement of
components, first perform a hardware reset by depressing the reset button for a minimum of two seconds. If problems persist,
refer to the symptom charts below
Performing A Hardware Reset



Symptom Chart - Intermittent Fault With iPOD® Playback
Symptom Possible Cause Action Intermittent fault
with iPOD®
playback
The connected iPOD® unit has
crashed or frozen
See diagnostic procedures as specified in pinpoint test A1
"Check The Operation Of The iPOD®" below GO to
Pinpoint Test A. www.JagDocs.com

Symptom Possible Cause Action
The connected iPOD® unit's
battery is not holding charge and
requires replacement
See diagnostic procedures as specified in pinpoint test A2
"Check The iPOD® Battery" below GO to Pinpoint Test A.
The iPOD® dock cable is not
securely installed
The iPOD® dock cable is faulty
See diagnostic procedures as specified in pinpoint test A3
"Check The iPOD® Is Charging When Connected To The
Audio Input Control Module" below GO to Pinpoint Test A. Symptom Chart - Intermittent Fault With Playback From USB Device
Symptom Possible Cause Action Intermittent fault
with USB
playback
The USB memory stick
is damaged or faulty
The USB memory stick
is incompatible with
the audio input control
module
Check for correct operation by connecting another working USB
memory stick loaded with a compatible test file (files may be
downloaded from Dension website). If fault clears, then the original
USB stick should be replaced. If problem persists, suspect a fault with
the USB extension cable
The USB extension
cable is not securely
installed
The USB extension
cable is faulty
See diagnostic procedures as specified in pinpoint test B3 "Check The
USB Extension Cable Is Operational And Securely Installed" below GO
to Pinpoint Test B.
The audio input control
module power harness
is not securely installed
The audio input control
module power harness
is faulty
Ensure all connectors of the audio input control module power harness
are correctly secured
If problem persists, check and install a new audio input control
module power harness Not all sound
files on the USB
are played
Sound files may be
saved in an
incompatible file format
Check that affected sound file is encoded in a compatible file format
- Compatible file formats: AAC (up to 320 kbit/s); MP3 (up to
320 kbit/s); MP3 variable bit rate (up to 320 kbit/s); WAV -
uncompressed files; OGG (up to 320 kbit/s); WMA - except
DRM protected files (up to 320 kbit/s)
Sound files may be
corrupted
Check integrity of affected files and remove any damaged files from
the memory stick Symptom Chart - No Response From CDC Button
Symptom Possible Cause Action No response
when the CDC
button is pressed
USB input or iPOD® input
faulty
First check operation of iPOD® playback. If iPOD® operates
normally but USB playback is faulty, then follow diagnostic
procedures as specified in pinpoint test B GO to Pinpoint Test B. If iPOD® playback is faulty but USB playback operates normally,
then follow diagnostic procedures as specified in pinpoint test A
GO to Pinpoint Test A.
The auxiliary input may be
switched to bypass mode
See diagnostic procedures as specified in pinpoint test A5:
"Check If The Bypass Switch On The Auxiliary Input Unit Is
Activated" below GO to Pinpoint Test A.
The audio input control
module power harness is not
securely installed
The audio input control
module power
supply/harness is faulty
Ensure all connectors of the audio input control module power
harness are correctly secured
See diagnostic procedures as specified in pinpoint tests C1:
"Check The Integrity Of Power Supply From Vehicle" and C2:
"Check The Integrity And Operation Of The Audio Input Control
Module Power Harness" below GO to Pinpoint Test C.
Optical cables/connectors (if
fitted) are not securely
installed
Optical cables/connectors (if
fitted) are faulty
Ensure the optical cables are routed appropriately to avoid
pinching the cable and with no excessive bends or kinks. Ensure
all connectors of the optical cables are correctly secured. Replace
any damaged or faulty optical cables and/or connectors as
required
If no CD changer is fitted, ensure that the optical cables are
configured in a closed loop so that the optical circuit is intact

Symptom Chart - iPOD® Related Faults
Symptom Possible Cause Action iPOD® inoperative
iPOD® configured or
connected incorrectly
If iPOD® playback is faulty but USB playback operates
normally, then follow diagnostic procedures as
specified in pinpoint test A GO to Pinpoint Test A. iPOD® does not operate and
in-car display shows "99" on
the screen
The connected iPOD®
unit has crashed or frozen
See diagnostic procedures as specified in pinpoint test
A1 "Check The Operation Of The iPOD®" below GO to
Pinpoint Test A.
The connected iPOD®
unit's battery is flat and
requires charging
The connected iPOD®
unit's battery is not
holding charge and
requires replacement
See diagnostic procedures as specified in pinpoint test
A2 "Check The iPOD® Battery" below GO to Pinpoint
Test A.
The iPOD® unit is not
compatible with the audio
input control module
See diagnostic procedures as specified in pinpoint test
A4 "Check The iPOD® Is Compatible With The Audio
Input Control Module" below GO to Pinpoint Test A. iPOD® playback drops out and
system reverts to radio input
USB input or iPOD® input
faulty
First check operation of iPOD® playback. If iPOD®
operates normally but USB playback is faulty, then
follow diagnostic procedures as specified in pinpoint
test B GO to Pinpoint Test B. If iPOD® playback is faulty but USB playback operates
normally, then follow diagnostic procedures as
specified in pinpoint test A GO to Pinpoint Test A.
The connected iPOD®
unit has crashed or frozen
See diagnostic procedures as specified in pinpoint test
A1 "Check The Operation Of The iPOD®" below GO to
Pinpoint Test A.
The connected iPOD®
unit's battery is flat and
requires charging
The connected iPOD®
unit's battery is not
holding charge and
requires replacement
See diagnostic procedures as specified in pinpoint test
A2 "Check The iPOD® Battery" below GO to Pinpoint
Test A.
The auxiliary input unit is
faulty
See diagnostic procedures as specified in pinpoint test
A6 "Check The Operation Of The Auxiliary Input Unit"
below GO to Pinpoint Test A. iPOD® unit will not charge
when connected to the audio
input control module
The iPOD® unit is not
compatible with the audio
input control module
See diagnostic procedures as specified in pinpoint test
A4 "Check The iPOD® Is Compatible With The Audio
Input Control Module" below GO to Pinpoint Test A.
The iPOD® dock cable is
not securely installed
The iPOD® dock cable is
faulty
See diagnostic procedures as specified in pinpoint test
A3 "Check The iPOD® Is Charging When Connected To
The Audio Input Control Module" below GO to Pinpoint
Test A. iPOD® unit keeps cutting out
and rebooting
The iPOD® unit is not
compatible with the audio
input control module
See diagnostic procedures as specified in pinpoint test
A4 "Check The iPOD® Is Compatible With The Audio
Input Control Module" below GO to Pinpoint Test A.
The iPOD® dock cable is
not securely installed
The iPOD® dock cable is
faulty
See diagnostic procedures as specified in pinpoint test
A3 "Check The iPOD® Is Charging When Connected To
The Audio Input Control Module" below GO to Pinpoint
Test A.
The connected iPOD®
unit's battery is flat and
requires charging
The connected iPOD®
See diagnostic procedures as specified in pinpoint test
A2 "Check The iPOD® Battery" below GO to Pinpoint
Test A.

Symptom Possible Cause Action unit's battery is not
holding charge and
requires replacement Unable to select specific
content on the iPOD® (ie: an
individual artist, album or
song)
Content/sound files
corrupted or incompatible
with the iPOD®
Check if files/content can be accessed by iPOD® when
it is disconnected from the audio input control module.
If fault persists, advise customer to renew or replace
the affected files iPOD® not recognised when
connected
The connected iPOD®
unit has crashed or frozen
See diagnostic procedures as specified in pinpoint test
A1 "Check The Operation Of The iPOD®" below GO to
Pinpoint Test A.
USB input or iPOD® input
faulty
First check operation of iPOD® playback. If iPOD®
operates normally but USB playback is faulty, then
follow diagnostic procedures as specified in pinpoint
test B GO to Pinpoint Test B. If iPOD® playback is faulty but USB playback operates
normally, then follow diagnostic procedures as
specified in pinpoint test A GO to Pinpoint Test A.
The auxiliary input may
be switched to bypass
mode
See diagnostic procedures as specified in pinpoint test
A5: "Check If The Bypass Switch On The Auxiliary
Input Unit Is Activated" below GO to Pinpoint Test A.
The auxiliary input unit is
faulty
See diagnostic procedures as specified in pinpoint test
A6 "Check The Operation Of The Auxiliary Input Unit"
below GO to Pinpoint Test A.
The connected iPOD®
unit's battery is flat and
requires charging
The connected iPOD®
unit's battery is not
holding charge and
requires replacement
See diagnostic procedures as specified in pinpoint test
A2 "Check The iPOD® Battery" below GO to Pinpoint
Test A.
The iPOD® unit is not
compatible with the audio
input control module
See diagnostic procedures as specified in pinpoint test
A4 "Check The iPOD® Is Compatible With The Audio
Input Control Module" below GO to Pinpoint Test A. iPOD® connector pins are
misaligned
The iPOD® dock cable is
faulty
Replace dock cable as required. To ensure optimum
compatibility, the cable with the white mini-DIN
connector - Part No C2S51762 - should be used iPOD® not working at all. If
reset, the system will work for
6 songs then cuts out again.
CDC button inoperative and
CD sometimes cuts off for 2-3
seconds
Optical cables/connectors
(if fitted) are not securely
installed
Optical cables/connectors
(if fitted) are faulty
Ensure the optical cables are routed appropriately to
avoid pinching the cable and with no excessive bends
or kinks. Ensure all connectors of the optical cables
are correctly secured. Replace any damaged or faulty
optical cables and/or connectors as required
If no CD changer is fitted, ensure that the optical
cables are configured in a closed loop so that the
optical circuit is intact iPOD® inoperative. Display
shows no magazine
The auxiliary input may
be switched to bypass
mode
See diagnostic procedures as specified in pinpoint test
A5: "Check If The Bypass Switch On The Auxiliary
Input Unit Is Activated" below GO to Pinpoint Test A. iPOD® inoperative. Display
shows menu for CD6 and has
to load all the tracks
Audio input control
module software requires
updating
Download and install the latest system software.
Software releases are available on the Dension
website - http://www.dension.com/jaguar/ Symptom Chart - USB Memory Stick/Storage Device Related Faults
Symptom Possible Cause Action No playback from memory
stick/storage device
Memory stick/storage
device configured or
connected incorrectly
If iPOD® operates normally but USB playback is faulty,
then follow diagnostic procedures as specified in pinpoint
test B GO to Pinpoint Test B.