Symptom Possible Cause Action Vehicle’s current position
mark turns independently
Electrical harness open/short
circuit, dis-connected
Component failure
Vehicle on a turntable in a parking
building GO to Pinpoint Test E. Car current position not
stable
Electrical harness open/short
circuit, dis-connected
Component failure GO to Pinpoint Test F. Map display is incomplete
Map disc contaminated/damaged
Electrical harness open/short
circuit, dis-connected
Incorrect market map disc
Component failure GO to Pinpoint Test G. No navigation voice guidance
Voice guidance soft key set to OFF
position
Volume level set too low
Component failure GO to Pinpoint Test H. No response to pressing
navigation menu
Interruption during map disc
update
Electrical harness open/short
circuit, dis-connected
Incorrect Navigation Control
Module (NCM) installed
Incorrect car configuration data
received GO to Pinpoint Test I. 'NO DVD PLEASE INSERT MAP
DVD' message is displayed
A disc other than the map disc is
inserted Insert the correct map disc 'UNABLE TO READ DATA
CONSULT YOUR DEALER'
message is displayed
DVD player abnormality Check and install a new Navigation Control Module
(NCM) as required. Refer to the new
module/component installation note at top of DTC
Index. 'UNABLE TO READ DATA TEMPERATURE IS TOO HIGH'
message is displayed
Operating temperature has been
exceeded
Navigation Control Module (NCM)
internal temperature is high Move the vehicle to a cool location, and turn the
engine OFF. Wait for a while, then verify conditions
again. If the temperature around the Navigation
Control Module (NCM) is high, take measures to lower
temperature 'UNABLE TO READ DVD
CORRECTLY CHECK IF THE
DVD IS DAMAGED OR DIRTY'
message is displayed
Check map disc for contamination,
deformation, cracks, scratches or
non-genuine disc Clean the map disc and retest, replace the map disc 'UNABLE TO READ DATA
CHECK IF MAP DVD IS
CORRECT' message is displayed
Incorrect DVD map disc is inserted Insert a map disc with the correct part number Pinpoint Tests
NOTES:
If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
Warranty Policy and Procedures manual (section B1.2), or determine if any prior approval Program is in operation, prior to the
installation of a new module/component.
Navigation Diagnostic Screen Access
1. With the vehicle at rest, place the ignition switch in either "ACC", "ON", or start the engine.
2.On the "Menu" screen, press the top center of the screen for more than three seconds.
3. Enter the PIN code, and then touch "OK". 660: Diagnosis Menu screen 661: System Check screen (DTC code
verification screen) 662: GPS Information screen.
4. The diagnostics screen will be displayed.
PINPOINT TEST A : POOR SATELLITE RECEPTION www.JagDocs.com
