2010 HUMMER H3 Owners Manual

Customer Information 13-3
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800- 955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
HUMMER encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail HUMMER,
refer to the addresses below.
United States–Customer
Assistance
HUMMER Customer
Assistance Center
P.O. Box 33177
Detroit, MI 48232-5177
www.HUMMER.com
1-866-HUMMER6 (1-866-486-6376)
1-800-833-6537 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-866-HUMMER6 (1-866-486-6376)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada –Customer
Assistance
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas –Customer
Assistance
Please contact the local General
Motors Business Unit.

13-4 Customer Information
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)–Customer
Assistance
General Motors de Mexico,
S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), HUMMER has TTY
equipment available at its Customer
Assistance Center. Any TTY user
in the U.S. can communicate
with HUMMER by dialing:
1-800-833-6537. (TTY users in
Canada can dial 1-800-263-3830.)
Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/
hummer
Information and services
customized for your specific
vehicle —all in one convenient
place.
.Digital owner manual, warranty
information, and more
.Online service and maintenance
records
.Find HUMMER dealers for
service nationwide
.Exclusive privileges and offers
.Recall notices for your specific
vehicle
.OnStar®and GM Cardmember
Services Earnings summaries

Customer Information 13-5
Other Helpful Links:
HUMMER—www.hummer.com
HUMMER Merchandise —
www.hummerstuff.com
Roadside Service
For U.S. purchased vehicles, call
1‐866‐HUMMER6 (486‐6376); (Text
Telephone (TTY): 1-888-889-2438).
For Canadian purchased vehicles,
call 1‐800‐268‐6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and license
plate number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
HUMMER and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.
HUMMER and General Motors of
Canada Limited reserve the right
to limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.

13-6 Customer Information
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identification before this service
is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest HUMMER dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven.
.Flat Tire Change: Service is
provided to change a flat tire
with spare tire. The spare tire,
if equipped, must be in good
condition and properly inflated.
It is your responsibility for the
repair or replacement of the
tire if it is not covered by the
warranty.
.Battery Jump Start: Service is
provided to jump start a dead
battery.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. Additional
travel information is also
available. Allow three weeks
for delivery.
.Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed during
the 5 year/100,000 miles
(160 000 km) Powertrain
warranty period. Items
considered are hotel, meals,
and rental car.
HUMMER Technician Roadside
Service (U.S. only)
HUMMER's exceptional Roadside
Service is more than an auto
club or towing service. It provides
every HUMMER owner in the
United States with the advantage of
contacting a HUMMER advisor and,
where available, a HUMMER trained
dealer technician who can provide
on-site service.

Customer Information 13-7
A dealer technician will travel to
your location within a 30 mile
radius of a participating HUMMER
dealership. If beyond this radius, we
will arrange to have your vehicle
towed to the nearest HUMMER
dealership. Each technician travels
with a specially equipped service
vehicle complete with the necessary
HUMMER parts and tools required
to handle most roadside repairs.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Limit of
six requests per year.
.Trip Interruption Benefits and
Assistance: Pre-authorization,
original detailed receipts, and a
copy of the repair orders are
required. Once authorization has
been received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
.Alternative Service:
If assistance cannot be
provided right away, the
Roadside Assistance advisor
may give you permission to get
local emergency road service.
You will receive payment, up to
$100, after sending the original
receipt to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.

13-8 Customer Information
Scheduling Service
Appointments
When your vehicle requires
warranty service, contact your
dealer and request an appointment.
By scheduling a service
appointment and advising your
service consultant of your
transportation needs, your dealer
can help minimize your
inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please call
your dealership/retailer, let them
know this, and ask for instructions.
If the dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper to Bumper (Base Warranty
Coverage period in Canada) and
extended powertrain, and hybrid
specific warranty in both the U.S.
and Canada.
Several courtesy transportation
options are available to assist in
reducing your inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled“Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally
be completed while you wait.
However, if you are unable to
wait, HUMMER helps to minimize
your inconvenience by providing
several transportation options.
Depending on the circumstances,
your dealer can offer you one of the
following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one‐way or round trip
shuttle service within reasonable
time and distance parameters of the
dealer's area.

Customer Information 13-9
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of
the dealer's shuttle service, the
expense must be supported by
original receipts and can only be
up to the maximum amount allowed
by HUMMER for shuttle service.
In addition, for U.S. customers,
should you arrange transportation
through a friend or relative, limited
reimbursement for reasonable
fuel expenses may be available.
Claim amounts should reflect actual
costs and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is
kept for an overnight warranty
repair. Rental reimbursement will
be limited and must be supported
by original receipts. This requires
that you sign and complete a
rental agreement and meet
state/provincial, local, and rental
vehicle provider requirements.
Requirements vary and may
include minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as
shuttle service, may not be available
at every dealer. Please contact
your dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
HUMMER reserves the right
to unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility
pursuant to the terms and
conditions described herein at its
sole discretion.

13-10 Customer Information
Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged,
have the damage repaired by a
qualified technician using the
proper equipment and quality
replacement parts. Poorly performed
collision repairs will diminish your
vehicle's resale value, and safety
performance can be compromised
in subsequent collisions.
Collision Parts
Genuine Collision parts are new
parts made with the same materials
and construction methods as the
parts with which your vehicle was
originally built. Genuine Collision
parts are your best choice to
ensure that your vehicle's designed
appearance, durability and safety
are preserved. The use of Genuine
parts can help maintain your
HUMMER New Vehicle Warranty.Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses
in prior crashes. In most cases,
the parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment part,
may be an acceptable choice to
maintain your vehicle's originally
designed appearance and safety
performance, however, the history
of these parts is not known. Such
parts are not covered by your
HUMMER New Vehicle Limited
Warranty, and any related failures
are not covered by that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than HUMMER
and may not have been tested for
your vehicle. As a result, these
parts may fit poorly, exhibit
premature durability/corrosion
problems, and may not perform
properly in subsequent collisions.Aftermarket parts are not covered
by your HUMMER New Vehicle
Limited Warranty, and any vehicle
failure related to such parts are not
covered by that warranty.
Repair Facility
HUMMER also recommends that
you choose a collision repair facility
that meets your needs before you
ever need collision repairs. Your
HUMMER dealer may have a
collision repair center with trained
technicians and state of the
art equipment, or be able to
recommend a collision repair
center that has trained technicians
and comparable equipment.