Customer Information 12-7
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identification before this service
is given.
.Emergency Tow From a Public
Road or Highway: Tow to
the nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in
sand, mud, or snow.
.Flat Tire Change: Service is
provided to change a flat tire
with the spare tire. The spare
tire, if equipped, must be in good
condition and properly inflated.
It is the owner's responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
.Battery Jump Start: Service is
provided to jump start a dead
battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
six request limit per year.
Additional travel information
is also available. Allow
three weeks for delivery.
Customer Information 12-9
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize your inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can offer
you one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one-way or round trip
shuttle service within reasonable
time and distance parameters of the
dealer's area.Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer's shuttle service, the expense
must be supported by original
receipts and can only be up to the
maximum amount allowed by GM
for shuttle service. In addition, for
U.S. customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reflect actual costs and be
supported by original receipts. See
your dealer for information regarding
the allowance amounts for
reimbursement of fuel or other
transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is
kept for an overnight warranty
repair. Rental reimbursement will be
limited and must be supported by
original receipts. This requires that
you sign and complete a rental
agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.
Customer Information 12-15
Vehicle Data
Recording and
Privacy
Your GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, your vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer/retailer
technician service your vehicle.
Some modules may also store data
about how you operate the vehicle,
such as rate of fuel consumption or
average speed. These modules may
also retain the owner’s personal
preferences, such as radio pre-sets,
seat positions, and temperature
settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that will
assist in understanding how a
vehicle's systems performed. The
EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
.How various systems in your
vehicle were operating
.Whether or not the driver and
passenger safety belts were
buckled/fastened
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
.How fast the vehicle was
traveling This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:
EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) is recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
i-2 INDEX
B
Battery . . . . . . . . . . . . . . . . . . . . . . . . 9-26Jump Starting . . . . . . . . . . . . . . . . . 9-75
Load Management . . . . . . . . . . . . . 5-6
Power Protection . . . . . . . . . . . . . . 5-7
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . 4-33
Blade Replacement, Wiper . . . . 9-29
Bluetooth . . . . 6-42, 6-43, 6-46, 6-57
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . 9-24 Antilock . . . . . . . . . . . . . . . . . . . . . . . 8-31
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 8-34
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 9-25
Parking . . . . . . . . . . . . . . . . . . . . . . . 8-32
System Messages . . . . . . . . . . . . 4-33
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Break-In, New Vehicle . . . . . . . . . 8-17
Bulb Replacement . . . . . . . . . . . . . 9-37
Fog Lamps . . . . . . . . . . . . . . 5-5, 9-35
Halogen Bulbs . . . . . . . . . . . . . . . . 9-33
Headlamp Aiming . . . . . . . . . . . . . 9-30
Headlamps . . . . . . . . . . . . . . . . . . . 9-33
Headlamps, Front TurnSignal and Parking
Lamps . . . . . . . . . . . . . . . . . . . . . . 9-33 Bulb Replacement (cont.)
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . . . 9-33
License Plate Lamps . . . . . . . . . 9-36
Taillamps, Turn Signal,
Stoplamps, and Back-Up
Lamps . . . . . . . . . . . . . . . . . . . . . . 9-35
Buying New Tires . . . . . . . . . . . . . . 9-61
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 4-8
California Fuel Requirements . . . . . . . . . . . 8-51
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . . 9-3
Warning . . . . . . . . . . . . . . . . . . . . . . . 9-2
Camera, Rear Vision . . . . . . . . . . 8-46
Canadian Vehicle Owners . . . . . . . . iv
Capacities and Specifications . . . . . . . . . . . . . . . . 11-2
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 8-26
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Winter Driving . . . . . . . . . . . . . . . . . 8-9 Cautions, Danger, and
Warnings . . . . . . . . . . . . . . . . . . . . . . . . iv
CD DVD Player . . . . . . . . . . . . . . . . . . . 6-22
CD Player . . . . . . . . . . . . . . . . . . . . . 6-20
Center Console Storage . . . . . . . . 3-1
Chains, Tire . . . . . . . . . . . . . . . . . . . 9-67
Charging System Light . . . . . . . . 4-17
Check Engine Lamp . . . . . . . . . . . . . . . . . 4-17
Ignition Transmission Lock . . . 9-28
Child Restraints Infants and YoungChildren . . . . . . . . . . . . . . . . . . . . . 2-42
Lower Anchors and Tethers for Children . . . . . . . . . 2-48
Older Children . . . . . . . . . . . . . . . . 2-40
Securing . . . . . . . . . . . . . . . . 2-55, 2-57
Systems . . . . . . . . . . . . . . . . . . . . . . 2-45
Where to Put the Restraint . . . 2-46
Circuit Breakers . . . . . . . . . . . . . . . 9-38
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 9-82
Interior Care . . . . . . . . . . . . . . . . . . 9-86
INDEX i-3
Climate Control SystemsAutomatic . . . . . . . . . . . . . . . . . . . . . . 7-1
Dual Automatic . . . . . . . . . . . . . . . . 7-4
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Cluster, IP . . . . . . . . . . . . . . . . . . . . . 4-13
Collision Damage Repair . . . . . 12-10
Compact Spare Tire . . . . . . . . . . . 9-74
Compass . . . . . . . . . . . . . . . . . . . . . . . 4-8
Compass Messages . . . . . . . . . . . 4-33
Control of a Vehicle . . . . . . . . . . . . . 8-4
Convenience Net . . . . . . . . . . . . . . . 3-2
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 9-18
Engine Temperature Gage . . . . 4-15
Cooling System . . . . . . . . . . . . . . . . 9-17 Engine Messages . . . . . . . . . . . . 4-34
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 12-8
Cruise Control . . . . . . . . . . . . . . . . . 8-37 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Messages . . . . . . . . . . . . . . . . . . . . 4-34
Cupholders . . . . . . . . . . . . . . . . . . . . . 3-1 Customer Assistance . . . . . . . . . . 12-4
Offices . . . . . . . . . . . . . . . . . . . . . . . . 12-3
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 12-4
Customer Information Service PublicationsOrdering Information . . . . . . 12-12
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 12-1
D
Damage Repair, Collision . . . . . 12-10
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 12-15
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 5-2
Defensive Driving . . . . . . . . . . . . . . . 8-3
Devices, Auxiliary . . . . . . . 6-28, 6-31
Displays
Head-Up . . . . . . . . . . . . . . . . . . . . . . 4-28
Dome Lamps . . . . . . . . . . . . . . . . . . . 5-5 Door
Ajar Messages . . . . . . . . . . . . . . . 4-34
Locks . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Power Locks . . . . . . . . . . . . . . . . . . 1-10
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . . 8-30
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 4-25
Driving Better Fuel Economy . . . . . . . . . . 8-2
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 8-54
Defensive . . . . . . . . . . . . . . . . . . . . . . 8-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Highway Hypnosis . . . . . . . . . . . . . 8-8
Hill and Mountain Roads . . . . . . . 8-9
If the Vehicle is Stuck . . . . . . . . . 8-11
Loss of Control . . . . . . . . . . . . . . . . 8-7
Off-Road Recovery . . . . . . . . . . . . 8-6
Vehicle Load Limits . . . . . . . . . . . 8-12
Winter . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
INDEX i-5
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-49Additives . . . . . . . . . . . . . . . . . . . . . 8-51
Economy Driving . . . . . . . . . . . . . . 8-2
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 8-53
Filling the Tank . . . . . . . . . . . . . . . 8-52
Fuels in Foreign Countries . . . . 8-51
Gage . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Gasoline Specifications . . . . . . . 8-50
Low Fuel Warning Light . . . . . . . 4-24
Recommended . . . . . . . . . . . . . . . 8-50
Requirements, California . . . . . 8-51
System Messages . . . . . . . . . . . . 4-36
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 9-39
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . . . 9-38
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 9-41
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 9-43G
GagesEngine CoolantTemperature . . . . . . . . . . . . . . . . 4-15
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Odometer . . . . . . . . . . . . . . . . . . . . . 4-14
Speedometer . . . . . . . . . . . . . . . . . 4-14
Tachometer . . . . . . . . . . . . . . . . . . . 4-14
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 4-12
Garage Door Opener . . . . . . . . . . 4-45
Programming . . . . . . . . . . . . . . . . . 4-45
Gasoline Specifications . . . . . . . . . . . . . . . . . 8-50
General Information Service and Maintenance . . . . . 10-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 8-54
Vehicle Care . . . . . . . . . . . . . . . . . . . 9-2
Glove Box . . . . . . . . . . . . . . . . . . . . . . 3-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 12-5
H
Halogen Bulbs . . . . . . . . . . . . . . . . . 9-33
Hazard Warning Flashers . . . . . . . 5-4
Head Restraints . . . . . . . . . . . . . . . . 2-2
Head-Up Display (HUD) . . . . . . . 4-28
HeadlampsAdaptive Forward
Lighting (AFL) . . . . . . . . . . . . . . . . 5-3
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 9-30
Automatic . . . . . . . . . . . . . . . . . . . . . . 5-3
Bulb Replacement . . . . . . . . . . . . 9-33
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . 5-2
Flash-to-Pass . . . . . . . . . . . . . . . . . . 5-2
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 9-33
High-Beam On Light . . . . . . . . . . 4-24
High/Low Beam Changer . . . . . . 5-2
Heated Steering Wheel . . . . . . . . . . . . . . . . 4-7
INDEX i-7
Lights (cont.)Flash-to-Pass . . . . . . . . . . . . . . . . . . 5-2
Fog Lamps . . . . . . . . . . . . . . . . . . . 4-24
High-Beam On . . . . . . . . . . . . . . . . 4-24
High/Low Beam Changer . . . . . . 5-2
Low Fuel Warning . . . . . . . . . . . . 4-24
Safety Belt Reminders . . . . . . . . 4-15
Security . . . . . . . . . . . . . . . . . . . . . . 4-24
Taillamp Indicator . . . . . . . . . . . . . 4-25
Tire Pressure . . . . . . . . . . . . . . . . . 4-23
Traction Off . . . . . . . . . . . . . . . . . . . 4-22
Locks Door . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Power Door . . . . . . . . . . . . . . . . . . . 1-10
Safety . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Loss of Control . . . . . . . . . . . . . . . . . 8-7
Low Fuel Warning Light . . . . . . . . 4-24
Lower Anchors and Tethers for Children (LATCH
SYSTEM) . . . . . . . . . . . . . . . . . . . . 2-48
Lumbar Adjustment . . . . . . . . . . . . . 2-5 Front Seats . . . . . . . . . . . . . . . . . . . . 2-5M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . 10-10
Maintenance Schedule Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 10-7
Scheduled Maintenance . . . . . . 10-2
Malfunction Indicator Lamp . . . . 4-17
Manual Mode . . . . . . . . . . . . . . . . . . 8-29
Mass Storage Media (MEM) . . . 6-25
Messages Anti-Theft Alarm System . . . . . . 4-37
Battery Voltage andCharging . . . . . . . . . . . . . . . . . . . . 4-33
Brake System . . . . . . . . . . . . . . . . 4-33
Compass . . . . . . . . . . . . . . . . . . . . . 4-33
Door Ajar . . . . . . . . . . . . . . . . . . . . . 4-34
Engine Cooling System . . . . . . . 4-34
Engine Oil . . . . . . . . . . . . . . . . . . . . 4-35
Engine Power . . . . . . . . . . . . . . . . 4-35
Fuel System . . . . . . . . . . . . . . . . . . 4-36 Messages (cont.)
Key and Lock . . . . . . . . . . . . . . . . . 4-36
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Ride Control System . . . . . . . . . . 4-36
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Transmission . . . . . . . . . . . . . . . . . 4-37
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 4-32
Window . . . . . . . . . . . . . . . . . . . . . . . 4-38
Mirrors
Folding . . . . . . . . . . . . . . . . . . . . . . . 1-15
Heated . . . . . . . . . . . . . . . . . . . . . . . 1-16
Manual Rearview . . . . . . . . . . . . . 1-16
Outlets . . . . . . . . . . . . . . . . . . . . . . . 4-10
Park Tilt . . . . . . . . . . . . . . . . . . . . . . 1-16
Power . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . 9-54
N
Navigation SystemVehicle Data Recordingand Privacy . . . . . . . . . . . . . . . 12-16
Net, Convenience . . . . . . . . . . . . . . 3-2
New Vehicle Break-In . . . . . . . . . . 8-17
INDEX i-9
Reading Lamps . . . . . . . . . . . . . . . . . 5-5
Rear Seat EntertainmentSystem . . . . . . . . . . . . . . . . . . . . . . . 6-34
Rear Seats . . . . . . . . . . . . . . . . . . . . . 2-9
Rear Vision Camera (RVC) . . . . 8-46
Rearview Mirrors . . . . . . . . . . . . . . 1-16
Reclining Seatbacks . . . . . . . . . . . . 2-6
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . 10-7
Recommended Fuel . . . . . . . . . . . 8-50
Records Maintenance . . . . . . . . . . . . . . . . 10-10
Recreational Vehicle Towing . . . 9-79
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . 12-5
Remote Keyless Entry
(RKE) System . . . . . . . . . . . . . 1-3, 1-5
Remote Vehicle Start . . . . . . . . . . . 1-8
Replacement Bulbs . . . . . . . . . . . . 9-37
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 2-39
Maintenance . . . . . . . . . . . . . . . . . . 10-9
Replacing Airbag System . . . . . . 2-39 Replacing LATCH System
Parts After a Crash . . . . . . . . . . . 2-55
Replacing Safety Belt System Parts After a
Crash . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Reporting Safety Defects Canadian Government . . . . . . 12-14
General Motors . . . . . . . . . . . . . 12-14
U.S. Government . . . . . . . . . . . 12-13
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 8-20
Ride Control Systems . . . . . . . . . 8-35 Electronic Stability (ESC) . . . . . 8-35
Messages . . . . . . . . . . . . . . . . . . . . 4-36
Selective . . . . . . . . . . . . . . . . . . . . . 8-36
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . 12-6
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . 1-19
Rotation, Tires . . . . . . . . . . . . . . . . . 9-59
Routing, Engine Drive Belt . . . . . 11-4
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . 8-26S
Safety Belts . . . . . . . . . . . . . . . . . . . 2-10Care . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Extender . . . . . . . . . . . . . . . . . . . . . . 2-23
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . 2-13
Lap-Shoulder Belt . . . . . . . . . . . . 2-19
Reminders . . . . . . . . . . . . . . . . . . . . 4-15
Replacing After a Crash . . . . . . 2-24
Use During Pregnancy . . . . . . . . 2-22
Safety Defects Reporting
Canadian Government . . . . . . 12-14
General Motors . . . . . . . . . . . . . 12-14
U.S. Government . . . . . . . . . . . 12-13
Safety Locks . . . . . . . . . . . . . . . . . . . 1-11
Safety System Check . . . . . . . . . . 2-23
Satellite Radio . . . . . . . . . . . . . . . . . 6-14
Scheduled Maintenance . . . . . . . 10-2
Scheduling Appointments . . . . . . 12-8
Seats Adjustment, Front . . . . . . . . . . . . . . 2-3
Head Restraints . . . . . . . . . . . . . . . 2-2
Heated and Ventilated Front . . . 2-8