2009 SATURN VUE HYBRID phone

Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a
ring tone is heard in the vehicle.
PressJ/0and begin speaking
to answer the call.
Press−/Kto ignore a call.
Call Waiting
Call waiting must be supported on
the Bluetooth phone and enabled
by the wireless service carrier
to work.
PressJ/0to answer an
incoming call when another call
is active. The original call is
placed on hold.
PressJ/0again to return to the
original call.
To ignore the incoming call,
continue with the original call with
no action.
Press−/Kto disconnect the
current call and switch to the
call on hold.
Three-Way Calling
Three-Way Calling must be
supported on the Bluetooth phone
and enabled by the wireless service
carrier to work.
1. While on a call press
J/0. The
system responds with “Ready”
followed by a tone.
2. Say “Three-way call”. The
system responds with “Three-way
call, please say dial or call”.
3. Use the dial or call command to
dial the number of the third party
to be called.
4. Once the call is connected,
press
J/0to link all the callers
together.
Ending a Call
Press−/Kto end a call.
Muting a Call
During a call, all sounds from inside
the vehicle can be muted so that
the person on the other end of
the call cannot hear them.
To Mute a call
1. Press
J/0. The system
responds with “Ready” followed
by a tone.
2. Say “Mute Call”. The system
responds with “Call muted”.
To Cancel Mute
1. Press
J/0. The system
responds with “Ready” followed
by a tone.
2. After the tone, say “Mute Call”.
The system responds with
“Resuming call”.
Instrument Panel 3-79
ProCarManuals.com

Transferring a Call
Audio can be transferred between
the in-vehicle Bluetooth system
and the cell phone.
To Transfer Audio to the Cell
Phone
During a call with the audio in the
vehicle:
1. Press
J/0. The system
responds with “Ready” followed
by a tone.
2. Say “Transfer Call.” The system
responds with “Transferring call”
and the audio will switch from
the vehicle to the cell phone.
To Transfer Audio to the
In-Vehicle Bluetooth System
The cellular phone must be paired
and connected with the Bluetooth
system before a call can be
transferred. The connection process
can take up to two minutes after
the key is turned to the ON/RUN or
ACC/ACCESSORY position.During a call with the audio on the
cell phone, press
J/0for more
than two seconds. The audio
switches from the cell phone to the
vehicle.
Voice Pass-Thru
Voice Pass-Thru allows access to
the voice recognition commands on
the cell phone. See the cell
phone manufacturers user guide to
see if the cell phone supports
this feature. This feature can be
used to verbally access contacts
stored in the cell phone.
1. Press and hold
J/0for
two seconds. The system
responds with “Ready” followed
by a tone.
2. Say “Bluetooth”. The system
responds with “Bluetooth
ready” followed by a tone.3. Say “Voice”. The system
responds with “OK, accessing
”.
The cell phone’s normal
prompt messages will
go through its cycle according
to the phone’s operating
instructions.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers and numbers stored
as name tags during a call. This is
used when calling a menu driven
phone system. Account numbers can
be programmed into the phonebook
for retrieval during menu driven calls.
Sending a Number During a Call
1. Press
J/0. The system
responds with “Ready” followed
by a tone.
2. Say “Dial”. The system responds
with “Say a number to send
tones” followed by a tone.
3-80 Instrument Panel
ProCarManuals.com

3. Say the number to send.
If the system clearly
recognizes the number it
responds with “OK, Sending
Number” and the dial
tones are sent and the call
continues.
If the system is not sure it
recognized the number
properly, it responds “Dial
Number, Please say yes or
no?” followed by a tone. If the
number is correct, say
“Yes”. The system responds
with “OK, Sending Number”
and the dial tones are
sent and the call continues.
Sending a Stored Name Tag
During a Call
1. Press
J/0. The system
responds with “Ready” followed
by a tone.
2. Say “Send name tag.” The
system responds with “Say
a name tag to send tones”
followed by a tone.3. Say the name tag to send.
If the system clearly
recognizes the name tag it
responds with “OK, Sending
” and the dial
tones are sent and the
call continues.
If the system is not sure it
recognized the name tag
properly, it responds
“Dial , Please say
yes or no?” followed by a
tone. If the name tag is
correct, say “Yes”. The
system responds with “OK,
Sending ” and the
dial tones are sent and the
call continues.
Clearing the System
Unless information is deleted out of
the in-vehicle Bluetooth system,
it will be retained indenitely. This
includes all saved name tags in
the phonebook and phone pairing
information. For information on
how to delete this information, seethe above sections on Deleting a
Paired Phone and Deleting
Name Tags.
Other Information
The Bluetooth®word mark and
logos are owned by the Bluetooth®
SIG, Inc. and any use of such
marks by General Motors is under
license. Other trademarks and
trade names are those of their
respective owners.
This device complies with Part 15 of
the FCC Rules. Operation is
subject to the following two
conditions:
1. This device may not cause
harmful interference.
2. This device must accept any
interference received, including
interference that may cause
undesired operation.
Instrument Panel 3-81
ProCarManuals.com

Radio Reception
Frequency interference and static
can occur during normal radio
reception if items such as cell phone
chargers, vehicle convenience
accessories, and external electronic
devices are plugged into the
accessory power outlet. If there is
interference or static, unplug the item
from the accessory power outlet.
AM
The range for most AM stations is
greater than for FM, especially at
night. The longer range can cause
station frequencies to interfere with
each other. For better radio
reception, most AM radio stations
boost the power levels during the
day, and then reduce these levels
during the night. Static can also
occur when things like storms and
power lines interfere with radio
reception. When this happens, try
reducing the treble on the radio.
FM Stereo
FM signals only reach about
10 to 40 miles (16 to 65 km).
Although the radio has a built-in
electronic circuit that automatically
works to reduce interference,
some static can occur, especially
around tall buildings or hills, causing
the sound to fade in and out.
XM™ Satellite Radio Service
XM Satellite Radio Service gives
digital radio reception from
coast-to-coast in the 48 contiguous
United States, and in Canada.
Just as with FM, tall buildings or hills
can interfere with satellite radio
signals, causing the sound to fade
in and out. In addition, traveling
or standing under heavy foliage,
bridges, garages, or tunnels
may cause loss of the XM signal for
a period of time.
Cellular Phone Usage
Cellular phone usage may cause
interference with the vehicle’s radio.
This interference may occur when
making or receiving phone calls,
charging the phone’s battery,
or simply having the phone on. This
interference causes an increased
level of static while listening to
the radio. If static is received while
listening to the radio, unplug the
cellular phone and turn it off.
Instrument Panel 3-83
ProCarManuals.com

Filling the Tank
{CAUTION
Fuel vapor burns violently and a
fuel re can cause bad injuries.
To help avoid injuries to you and
others, read and follow all the
instructions on the pump island.
Turn off the engine when you are
refueling. Do not smoke if you are
near fuel or refueling the vehicle.
Do not use cellular phones. Keep
sparks, ames, and smoking
materials away from fuel. Do not
leave the fuel pump unattended
when refueling the vehicle. This is
against the law in some places.
Do not re-enter the vehicle while
pumping fuel. Keep children away
from the fuel pump; never let
children pump fuel.Unlock the gas cap door by pressing
the door lock switch located on
the driver door trim.
The tethered fuel cap is located
behind a hinged fuel door on
the driver side of the vehicle.
To remove the fuel cap, turn it
slowly counterclockwise. The fuel
cap has a spring in it; if the cap
is released too soon, it will spring
back to the right. To avoid fuel
contact on the painted surface of
the vehicle when lling the fuel tank,
place the tethered cap on the fuel
ller door.
{CAUTION
Fuel can spray out on you if you
open the fuel cap too quickly. If
you spill fuel and then something
ignites it, you could be badly
burned. This spray can happen if
the tank is nearly full, and is more
likely in hot weather. Open the
fuel cap slowly and wait for any
hiss noise to stop. Then unscrew
the cap all the way.
Be careful not to spill fuel. Do not
top off or overll the tank and wait a
few seconds after you have
nished pumping before removing
the nozzle. Clean fuel from
painted surfaces as soon as
possible. SeeWashing Your Vehicle
on page 5-69.
When replacing the fuel cap, turn
it clockwise until it clicks. Make
sure the cap is fully installed.
The diagnostic system can
determine if the fuel cap has been
left off or improperly installed.
Service and Appearance Care 5-7
ProCarManuals.com

This would allow fuel to evaporate
into the atmosphere. See
Malfunction Indicator Lamp on
page 3-30.
{CAUTION
If a re starts while you are
refueling, do not remove the
nozzle. Shut off the ow of fuel by
shutting off the pump or by
notifying the station attendant.
Leave the area immediately.
Notice:If you need a new fuel
cap, be sure to get the right type.
Your dealer/ retailer can get one
for you. If you get the wrong type,
it might not t properly. This can
cause the malfunction indicator
lamp to light and can damage the
fuel tank and emissions system.
SeeMalfunction Indicator Lamp
on page 3-30.
Filling a Portable Fuel
Container
{CAUTION
Never ll a portable fuel container
while it is in the vehicle. Static
electricity discharge from the
container can ignite the fuel vapor.
You can be badly burned and the
vehicle damaged if this occurs. To
help avoid injury to you and others:
Dispense fuel only into
approved containers.
Do not ll a container while
it is inside a vehicle, in a
vehicle’s trunk, pickup bed,
or on any surface other than
the ground.
(Continued)
CAUTION (Continued)
Bring the ll nozzle in contact
with the inside of the ll
opening before operating the
nozzle. Contact should be
maintained until the lling is
complete.
Do not smoke while
pumping fuel.
Do not use a cellular phone
while pumping fuel.
5-8 Service and Appearance Care
ProCarManuals.com

Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
Procedure.........................7-1
Online Owner Center..........7-4
Customer Assistance for
Text Telephone (TTY)
Users
................................7-4
Customer Assistance
Offices..............................7-5
GM Mobility
Reimbursement Program. . .7-5
Roadside Assistance
Program............................7-5
Scheduling Service
Appointments....................7-7
Courtesy Transportation......7-8
Collision Damage Repair. . . .7-9
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
....................7-12
Reporting Safety Defects
to the Canadian
Government
....................7-12
Reporting Safety Defects
to Saturn.........................7-13
Service Publications
Ordering Information........7-13
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................7-14
Event Data Recorders.......7-14
OnStar®............................7-15
Navigation System............7-15
Radio Frequency
Identication (RFID).........7-15
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Customer Assistance Information 7-1
ProCarManuals.com

Normally, concerns can be quickly
resolved at this level.
STEP TWO:Should you need
additional assistance, in the U.S.,
contact the Saturn Customer
Assistance Center by calling
1-800-553-6000. In Canada, call the
Saturn Customer Communication
Centre at 1-800-263-1999. A Saturn
Customer Assistance Center team
member will handle your call and
assist in providing product and
warranty information, the nearest
retailer location, roadside assistance,
brochures, literature and discuss any
concerns you may have.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Please have the
following information available to
give the Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This 17-digit number can
be found on the vehicle
registration or title, on the upperdriver side corner of the
instrument panel, or on your
roadside assistance key card.
The name of your selling and
servicing retail facility.
Vehicle delivery date and present
mileage.
Your daytime and evening phone
numbers.
When contacting Saturn, please
remember that your concern
will likely be resolved at a retailer’s
facility. That is why we suggest
you follow Step One rst.
STEP THREE (U.S. Owners):Both
Saturn and its retailers are
committed to making sure you are
completely satised with your Saturn
vehicle. However, if you continue
to remain unsatised after following
the procedure outlined in Steps
One and Two, Saturn and its
retailers offer the additionalassistance of a neutral party
through our voluntary participation in
a mediation/arbitration program
called Better Business Bureau
(BBB) Auto Line.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New
Vehicle Limited Warranty. This
program is available at no cost to
you, our customer.
Although you may be required to
resort to this informal dispute
resolution program prior to ling a
court action, use of the program
is free of charge and your case is
generally heard within 40 days.
If you do not agree with the decision
given in your case, you can reject
it and proceed with any other venue
for relief available to you.
7-2 Customer Assistance Information
ProCarManuals.com