2009 SATURN VUE HYBRID phone

Contact the BBB Auto Line Program
by using the toll-free telephone
number or by writing them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. Saturn Corporation reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.STEP THREE (Canadian Owners):
General Motors Participation in
the Mediation/Arbitration Program
In the event that you do not feel
your concerns have been addressed
after following the procedure
outlined in Steps 1 and 2, General
Motors of Canada Limited has
committed to binding arbitration of
owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved
by an impartial third party arbiter,
and may include an informal hearing
before the arbiter. The program is
designed so that the entire
dispute settlement process, from the
time you le your complaint to the
nal decision, should be completed
in approximately 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively, you may call the
Saturn Customer Communication
Centre, 1-800-263-1999, or you may
write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).
Customer Assistance Information 7-3
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Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/
saturn
Information and services customized
for your specic vehicle — all in
one convenient place.
Digital owner manual, warranty
information, and more
Online service and maintenance
records
Find Saturn retailers for service
nationwide
Exclusive privileges and offers
Recall notices for your specic
vehicle
OnStar®and GM Cardmember
Services Earnings summaries
Other Helpful Links:
Saturn−www.saturn.com
Saturn Merchandise —
www.saturncollection.comHelp Center —
www.saturn.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) —
www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedulea service appointment by adding
the vehicles you own to your
driveway prole.
My Preferences: Manage your
prole and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
Customer Assistance for
Text Telephone (TTY)
Users
To assist owners who have hearing
difficulties, Saturn has installed
special TDD (Telecommunication
Devices for the Deaf) equipment in
its Saturn Customer Assistance
Center.
Any hearing or speech-impaired
customer who has access to a TDD
or to a conventional Text Telephone
(TTY) can communicate with
Saturn by dialing 1-800-TDD-6000.
TTY users in Canada may dial
1-800-263-3830.
7-4 Customer Assistance Information
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Customer Assistance
Offices
Saturn encourages customers to
call the toll-free number for
assistance. If a customer wishes to
write to Saturn, the letter should
be addressed to:
Saturn Customer Assistance Center
P.O. Box 33173
Detroit, MI 48232-5173
1-800-553-6000
1-800-833-6000 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-553-6000
In Canada, write to:
Saturn Customer Communication
Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
GMcanada.com
1-800-263-1999
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you up to
$1,000 toward eligible aftermarket
driver or passenger adaptive
equipment you may require for your
vehicle such as hand controls,
wheelchair/scooter lifts, etc.
The offer is available for a limited
period of time from the date of
vehicle purchase/lease.
For more details, or to determine
your vehicle’s eligibility, visit
your Saturn retailer or call the
Saturn Customer Assistance Center
at 1-800-553-6000. Text telephone
(TTY) users, call 1-800-833-6000.In Canada, customers may call the
Saturn Customer Communication
Centre at 1-800-263-1999. TTY
users in Canada may call
1-800-263-3830.Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-553-6000; (Text Telephone
(TTY): 1-800-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Customer Assistance Information 7-5
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If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-5for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card
from the tow truck operator or
write down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name,
address, phone number, driver’s
license number, vehicle license
plate, vehicle make, model
and model year, Vehicle
Identication Number (VIN),
insurance company and policynumber, and a general
description of the damage to the
other vehicle.
If possible, call your insurance
company from the scene of
the crash. They will walk
you through the information they
will need. If they ask for a
police report, phone or go to the
police department headquarters
the next day and you can get
a copy of the report for a nominal
fee. In some states/provinces
with “no fault” insurance laws, a
report may not be necessary.
This is especially true if there are
no injuries and both vehicles
are driveable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision
repair facility to x the damage,
make sure you are comfortable
with them. Remember, you
will have to feel comfortable with
their work for a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will
be performed on your vehicle. If
you have a question, ask for
an explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility
of choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required
replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.
Customer Assistance Information 7-11
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This data can help provide a better
understanding of the circumstances
in which crashes and injuries
occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data
is recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) is
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.Saturn will not access this data or
share it with others except: with
the consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others
for research purposes, where
a need is shown and the data is not
tied to a specic vehicle or vehicle
owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar
Terms and Conditions for
information on data collection and
use. See alsoOnStar
®System
on page 2-29in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system
may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
Refer to the navigation system
operating manual for information on
stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
Customer Assistance Information 7-15
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Child Restraints (cont.)
Securing a Child Restraint
in the Right Front Seat
Position.......................1-38
Where to Put the
Restraint......................1-29
Chime Level Adjustment........3-84
Cleaning
Aluminum Wheels.............5-72
Exterior Lamps/Lenses......5-70
Fabric/Carpet...................5-68
Finish Care......................5-70
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-69
Interior............................5-66
Leather...........................5-68
Tires...............................5-72
Underbody Maintenance....5-73
Washing Your Vehicle........5-69
Weatherstrips...................5-69
Windshield and Wiper
Blades.........................5-71
Climate Control System
Automatic........................3-17
Outlet Adjustment.............3-22
Clock, Setting......................3-56Collision Damage Repair......... 7-9
Compass............................3-40
Compressor Kit
Storing............................5-66
Compressor Kit, Tire
Sealant...........................5-59
Content Theft-Deterrent.........2-10
Control of a Vehicle............... 4-4
Convenience Net.................2-38
Coolant
Engine............................5-20
Engine Temperature
Warning Light...............3-29
Surge Tank
Pressure Cap...............5-22
Cooling System...................5-17
Cruise Control....................... 3-9
Cruise Control Light..............
3-33
Cupholders.........................2-37
Customer Assistance
Information
Courtesy Transportation....... 7-8
Customer Assistance for
Text Telephone (TTY)
Users............................ 7-4
Customer Assistance
Offices........................... 7-5
Customer Satisfaction
Procedure...................... 7-1Customer Assistance Information
(cont.)
GM Mobility
Reimbursement
Program........................ 7-5
Reporting Safety Defects to
Saturn.........................7-13
Reporting Safety Defects to
the Canadian
Government..................7-12
Reporting Safety Defects to
the United States
Government..................7-12
Roadside Assistance
Program........................ 7-5
Service Publications
Ordering Information......7-13
D
Daytime Running Lamp.........3-13
Defensive Driving................... 4-3
Delayed Locking.................... 2-6
DIC Compass......................3-40
Disc, MP3...........................3-66
Doing Your Own
Service Work..................... 5-4
Dome Lamp ........................3-14
INDEX i-3
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P
Paint, Damage.....................5-73
Park
Shifting Into.....................2-23
Shifting Out of..................2-25
Park Brake..........................2-22
Parking
Over Things That Burn......2-25
Passenger Airbag Status
Indicator..........................3-26
Passenger Sensing System . . . 1-49
Passing..............................4-11
PASS-Key
®III+ Electronic
Immobilizer......................2-12
PASS-Key
®III+ Electronic
Immobilizer Operation........2-12
Perchlorate Materials
Requirements, California...... 5-4
Phone
Bluetooth
®.......................3-72
Power
Door Locks........................ 2-6
Electrical System..............5-75
Retained Accessory...........2-15
Seat................................. 1-4
Windows........................... 2-9Privacy...............................7-14
Event Data Recorders.......7-14
Navigation System............7-15
OnStar............................7-15
Radio Frequency
Identication.................7-15
R
Radio Frequency Identication
(RFID), Privacy.................7-15
Radio(s).............................3-58
Radios
Reception........................3-83
Setting the Clock..............3-56
Theft-Deterrent.................3-82
Rainsense™ II Wipers............ 3-8
Reading Lamps...................3-14
Rear Door Security Locks....... 2-7
Rear Seat Armrest...............2-38
Rear Windshield Washer/
Wiper............................... 3-9
Rearview Mirror, Automatic
Dimming ..........................2-27
Rearview Mirrors..................2-27
Reclining Seatbacks............... 1-5Recommended Fluids and
Lubricants........................6-11
Recreational Vehicle Towing . . . 4-23
Regenerative Braking............2-23
Remote Keyless Entry (RKE)
System............................. 2-3
Remote Keyless Entry (RKE)
System, Operation.............. 2-4
Replacement Bulbs..............5-37
Replacement Parts,
Maintenance....................6-12
Reporting Safety Defects
Canadian Government.......7-12
Saturn.............................7-13
United States
Government..................7-12
Restraint System Check
Checking the Restraint
Systems.......................1-56
Replacing Restraint System
Parts After a Crash........1-57
Retained Accessory Power....2-15
Roadside
Assistance Program............ 7-5
Rocking Your Vehicle to Get
it Out ..............................4-17
i-8 INDEX
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