2009 SATURN VUE HYBRID sat nav

Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
Procedure.........................7-1
Online Owner Center..........7-4
Customer Assistance for
Text Telephone (TTY)
Users
................................7-4
Customer Assistance
Offices..............................7-5
GM Mobility
Reimbursement Program. . .7-5
Roadside Assistance
Program............................7-5
Scheduling Service
Appointments....................7-7
Courtesy Transportation......7-8
Collision Damage Repair. . . .7-9
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
....................7-12
Reporting Safety Defects
to the Canadian
Government
....................7-12
Reporting Safety Defects
to Saturn.........................7-13
Service Publications
Ordering Information........7-13
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................7-14
Event Data Recorders.......7-14
OnStar®............................7-15
Navigation System............7-15
Radio Frequency
Identication (RFID).........7-15
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Customer Assistance Information 7-1
ProCarManuals.com

This data can help provide a better
understanding of the circumstances
in which crashes and injuries
occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data
is recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) is
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.Saturn will not access this data or
share it with others except: with
the consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others
for research purposes, where
a need is shown and the data is not
tied to a specic vehicle or vehicle
owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar
Terms and Conditions for
information on data collection and
use. See alsoOnStar
®System
on page 2-29in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system
may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
Refer to the navigation system
operating manual for information on
stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
Customer Assistance Information 7-15
ProCarManuals.com

P
Paint, Damage.....................5-73
Park
Shifting Into.....................2-23
Shifting Out of..................2-25
Park Brake..........................2-22
Parking
Over Things That Burn......2-25
Passenger Airbag Status
Indicator..........................3-26
Passenger Sensing System . . . 1-49
Passing..............................4-11
PASS-Key
®III+ Electronic
Immobilizer......................2-12
PASS-Key
®III+ Electronic
Immobilizer Operation........2-12
Perchlorate Materials
Requirements, California...... 5-4
Phone
Bluetooth
®.......................3-72
Power
Door Locks........................ 2-6
Electrical System..............5-75
Retained Accessory...........2-15
Seat................................. 1-4
Windows........................... 2-9Privacy...............................7-14
Event Data Recorders.......7-14
Navigation System............7-15
OnStar............................7-15
Radio Frequency
Identication.................7-15
R
Radio Frequency Identication
(RFID), Privacy.................7-15
Radio(s).............................3-58
Radios
Reception........................3-83
Setting the Clock..............3-56
Theft-Deterrent.................3-82
Rainsense™ II Wipers............ 3-8
Reading Lamps...................3-14
Rear Door Security Locks....... 2-7
Rear Seat Armrest...............2-38
Rear Windshield Washer/
Wiper............................... 3-9
Rearview Mirror, Automatic
Dimming ..........................2-27
Rearview Mirrors..................2-27
Reclining Seatbacks............... 1-5Recommended Fluids and
Lubricants........................6-11
Recreational Vehicle Towing . . . 4-23
Regenerative Braking............2-23
Remote Keyless Entry (RKE)
System............................. 2-3
Remote Keyless Entry (RKE)
System, Operation.............. 2-4
Replacement Bulbs..............5-37
Replacement Parts,
Maintenance....................6-12
Reporting Safety Defects
Canadian Government.......7-12
Saturn.............................7-13
United States
Government..................7-12
Restraint System Check
Checking the Restraint
Systems.......................1-56
Replacing Restraint System
Parts After a Crash........1-57
Retained Accessory Power....2-15
Roadside
Assistance Program............ 7-5
Rocking Your Vehicle to Get
it Out ..............................4-17
i-8 INDEX
ProCarManuals.com