GW-6< SERVICE INFORMATION >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work Flow INFOID:0000000004306847
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the c onditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to GW-10, " Diagnostic Worksheet " . This information is necessary to duplicate the
conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain all the facts and conditions that exist w hen the noise occurs (or does not occur).
• If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by test driving the vehicle with the customer.
• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
• Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping.
• Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow mo vement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
• Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contac t/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
• Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/someti mes repeating/often brought on by driver action.
• Tick—(Like a clock second hand) Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
• Thump—(Heavy, muffled knock noise) Thump characteristics include softer k nock/dead sound often brought on by activity.
• Buzz—(Like a bumble bee)
Buzz characteristics include hi gh frequency rattle/firm contact.
• Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge as acceptable may be very irritating to the customer.
• Weather conditions, especially humidity and temperat ure, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or lo cation of the noise. This information can be used to
duplicate the same conditions when you confirm the repair. SBT842
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If the noise can be duplicated easily during the test drive,
to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half- clutch on M/T model, drive position on A/T model).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the vehicle body.
CHECK RELATED SERVICE BULLETINS After verifying the customer concern or symptom, che ck ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE 1. Narrow down the noise to a general area.To help pinpoint the source of the noise, use a listening tool (Chassis Ear: J-39570, Engine Ear: J-39565 and mechanic's stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
• removing the components in the area that you suspect the noise is coming from. Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, resulting in the creation of new noise.
• tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.
• feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
• placing a piece of paper between components that you suspect are causing the noise.
• looking for loose components and contact marks. Refer to GW-8, " Generic Squeak and Rattle Troubleshooting " .
REPAIR THE CAUSE • If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- separate components by repositioning or loos ening and retightening the component, if possible.
- insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or urethane tape. A NISSAN Squeak and Rattle Kit (J-43980) is av ailable through your authorized NISSAN Parts Depart-
ment.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISS AN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 ×135 mm (3.94 ×5.31 in)/76884-71L01: 60 ×85 mm (2.36 ×3.35 in)/76884-71L02: 15 ×25
mm (0.59 ×0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50 ×50 mm (1.97 ×1.97 in)/73982-50Y00: 10 mm (0.39 in) thick,
50 ×50 mm (1.97 ×1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 ×50 mm (1.18 ×1.97 in)
FELT CLOTH TAPE
Used to insulate where movement does not occu r. Ideal for instrument panel applications.
68370-4B000: 15 ×25 mm (0.59 ×0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll. The following
materials not found in the kit can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
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Most of these incidents can be repaired by adjusting, se
curing or insulating the item(s) or component(s) caus-
ing the noise.
SUNROOF/HEADLINING Noises in the sunroof/headlining area can often be traced to one of the following:
1. Sunroof lid, rail, linkage or seals making a rattle or light knocking noise
2. Sun visor shaft shaking in the holder
3. Front or rear windshield touching headliner and squeaking
Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.
OVERHEAD CONSOLE (FRONT AND REAR) Overhead console noises are often caused by the cons ole panel clips not being engaged correctly. Most of
these incidents are repaired by pushing up on the c onsole at the clip locations until the clips engage.
In addition look for:
1. Loose harness or harness connectors.
2. Front console map/reading lamp lense loose.
3. Loose screws at console attachment points.
SEATS When isolating seat noise it's important to note the pos ition the seat is in and the load placed on the seat when
the noise is present. These conditions should be duplic ated when verifying and isolating the cause of the
noise.
Cause of seat noise include:
1. Headrest rods and holder
2. A squeak between the seat pad cushion and frame
3. The rear seatback lock and bracket
These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of thes e incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.
UNDERHOOD Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:
1. Any component mounted to the engine wall
2. Components that pass through the engine wall
3. Engine wall mounts and connectors
4. Loose radiator mounting pins
5. Hood bumpers out of adjustment
6. Hood striker out of adjustment
These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs c an usually be made by moving, adjusting, securing, or
insulating the component causing the noise.
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WORK SUPPORT
DATA MONITOR
Power Window Auto Operation Initialization INFOID:0000000004306863
1. Turn the ignition switch ON.
2. Open the window—all the way DOWN.
3. Pull all the way UP on the switch and hold (close the window). • Continue holding the switch all the way UP for 4 seconds after the window is closed.
4. Confirm the window is now operating correctly. NOTE:
• If the window is still not operating correctly, refer to GW-31, " Trouble Diagnosis Symptom Chart " .
• The above initialization procedure must be performed if any of the following occur:
- Battery cable is disconnected
- Power window switch connector is disconnected
- Power window regulator is replaced
- Power window motor is replaced
- Window glass is removed
- Window glass run rubber is replaced
- Power window fuse is blown
- Window is partly opened and/or closed many times without being fully closed.
Trouble Diagnosis Symptom Chart INFOID:0000000004306864
Check that other systems us ing the signal of the following systems operate normally.
Work item Description
RETAINED PWR RAP signal’s power supply period can be changed by mode setting. Selects RAP signal’s power
supply period between three steps
• MODE1 (45 sec.)/MODE2 (OFF)/MODE3 (2 min.). Work item Description
IGN ON SW Indicates (ON/OFF) condition of ignition switch
DOOR SW-DR Indicates (ON/OFF) condition of front door switch LH
DOOR SW-AS Indicates (ON/OFF) condition of front door switch RH Symptom Repair order Refer to page
None of the power windows can be operated using any switch 1. BCM power supply and ground circuit check
BCS-15 2. Main power window and door lock/unlock
power supply and ground circuit check GW-32 3. Replace main power window and door lock/
unlock switch EI-34Front power window LH alone does not operate
1. Front power window motor LH circuit check
GW-33 2. Replace main power window and door lock/
unlock switch EI-34Front power window RH does not operate from power window and
door lock/unlock switch RH only 1. Front power window RH circuit check (power
window and door lock/unlock switch RH opera-
tion) GW-34Front power window RH does not operate from main power window
and door lock/unlock switch only 1. Replace main power window and door lock/
unlock switch EI-34Front power window RH does not operate from any switch 1. Front power window motor RH circuit check
GW-34
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1. Turn ignition switch OFF.
2. Disconnect BCM and main power window and door lock/unlock
switch.
3. Check continuity between BCM connector and main power win-
dow and door lock/unlock switch connectors.
4. Check continuity between BCM and ground.
OK or NG OK >> GO TO 4.
NG >> Repair or replace harness. OK >> Check the condition of the harness and the connector.
NG >> Replace BCM. Refer to BCS-18, " Removal and Installa-
tion of BCM " .
Front Power Window Motor LH Circuit Inspection INFOID:0000000004306867OK >> GO TO 2.Connector
Terminal Connector
Terminal Continuity
A B
BCM: M20 68
Main power window and
door lock/unlock switch: D7 10 Yes
69 C
19
Main power window and
door lock/unlock switch:
D8 Yes
Connector Terminal
GroundContinuity
A
BCM: M20 68 No
69 No
GW-38< SERVICE INFORMATION >
POWER WINDOW SYSTEM
Check the signal between main power window and door lock/unlock
switch connector and ground with oscilloscope.
OK or NG OK >> Replace main power window and door lock/unlock switch. Refer to
EI-34, " Removal and Installa-
tion " .
NG >> GO TO 7. 7.
CHECK ENCODER CIRCUIT
1. Turn ignition switch OFF.
2. Disconnect front power window motor LH and main power win-
dow and door lock/unlock switch.
3. Check continuity between front power window motor LH connec-
tor and main power window and door lock/unlock switch connec-
tor.
4. Check continuity between front power window motor LH connector and ground.
OK or NG OK >> Replace front power window motor LH. Refer to
GW-44 .
NG >> Repair or replace harness.
Door Switch Check INFOID:00000000043068711.
CHECK FRONT DOOR SWITCH INPUT SIGNAL
With CONSULT-III
Check front door switches (“DOOR SW-DR” and “D OOR SW-AS”) in “DATA MONITOR” mode with CON-
SULT-III. Connec-
tor Terminals
Condition Signal
(+) (-)
D7 9 Ground Opening LIIA2633E
OCC3383D
Connector TerminalConnector
Terminal Continuity
A B
Main power win-
dow and door lock/
unlock switch: D7 9
Front power window
motor LH: D9 5
Yes
13 4
Connector Terminal
GroundContinuity
A
Main power window and door
lock/unlock switch: D7 9
No
13 PIIB6437E
Monitor item Condition
DOOR SW-DR OPEN: ON
CLOSE: OFF
DOOR SW-AS OPEN: ON
CLOSE: OFF
GW-42< SERVICE INFORMATION >
POWER WINDOW SYSTEM
NG >> Repair or replace harness.
Rear Power Window Moto r RH Circuit Inspection INFOID:00000000043068751.
CHECK REAR POWER WINDOW SWITCH RH OUTPUT SIGNAL
1. Turn ignition switch OFF.
2. Disconnect rear power window motor RH.
3. Turn ignition switch ON.
4. Check voltage between rear power window motor RH connector
and ground.
OK or NG OK >> Replace rear power window motor RH. Refer to
GW-48 .
NG >> GO TO 2. 2.
CHECK REAR POWER WINDOW MOTOR RH CIRCUIT
1. Turn ignition switch OFF.
2. Disconnect rear power window switch RH.
3. Check continuity between rear power window switch RH con- nector D303 (A) terminals 4, 5 and rear power window motor RH
connector D304 (B) terminals 1, 2.
4. Check continuity between rear power window switch RH con- nector D303 (A) terminals 4, 5 and ground.
OK or NG OK >> GO TO 3.
NG >> Repair or replace harness. 3.
CHECK POWER WINDOW SWITCH
1. Disconnect rear power window switch RH.
2. Check continuity between rear power window switch RH termi-
nals.
OK or NG OK >> GO TO 4.
NG >> Replace rear power window switch RH. Refer to EI-34, " Removal and Installation " .
Connector
Terminals
ConditionVoltage (V)
(Approx.)
(+) (-)
Rear power
window mo-
tor RH: D304 1
Ground UP 0
DOWN Battery voltage
2 UP Battery voltage
DOWN 0 PIIB6431E
4 - 1 : Continuity should exist.
5 - 2 : Continuity should exist.
4 - Ground : Continuity should not exist.
5 - Ground : Continuity should not exist. PIIB6432E
Rear power win-
dow switch RH Terminals Condition Continuity
2 5 UP No
Other than above Yes
3 4 DOWN No
Other than above Yes PIIB6448E
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Terminal and Reference Value for BCM
INFOID:0000000004306886
Refer to BCS-11, " Terminal and Reference Value for BCM " .
Terminal and Reference Value for IPDM E/R INFOID:0000000004306887
Refer to PG-24, " Terminal and Reference Value for IPDM E/R " .
Work Flow INFOID:0000000004306888
1. Check the symptom and customer's requests.
2. Understand the outline of system. Refer to GW-51, " System Description " .
3. According to the trouble diagnosis chart, repair or replace the cause of the malfunction. Refer to GW-55," Trouble Diagnosis Symptom Chart " .
4. Does rear window defogger operate normally? YES: GO TO 5, NO: GO TO 3.
5. Inspection End.
CONSULT-III Function (BCM) INFOID:0000000004306889
CONSULT-III can display each diagnostic item using the diagnostic test modes shown following.
DATA MONITOR
Display Item List
ACTIVE TEST
Display Item List
Trouble Diagnosis Symptom Chart INFOID:0000000004306890
Make sure other systems using the signal of the following systems operate normally.
BCM diagnostic
test item Diagnostic mode Content
Inspection by part WORK SUPPORT
Supports inspections and adjustments. Commands are transmitted to the BCM for
setting the status suitable for required operation, input/output signals are received
from the BCM and received data is displayed.
DATA MONITOR Displays BCM input/output data in real time. ACTIVE TEST Operation of electrical loads can be checked by sending drive signal to them.
SELF-DIAG RESULTS Displays BCM self-diagnosis results. CAN DIAG SUPPORT MNTR The results of transmit/receive diagnosis of CAN communication can be read.
ECU PART NUMBER BCM part number can be read. CONFIGURATION Performs BCM configuration read/write functions. Monitor item “Operation” Content
REAR DEF SW “ON/OFF” Indicates (ON/OFF) condition of the rear window defogger switch.
IGN ON SW “ON/OFF” Indicates (ON/OFF) condition of the ignition switch signal. Test item Content
REAR WINDOW DEFOGGER Gives a drive signal to the rear window defogger to activate it.